Gordon’s Ace Hardware

Local lifesaver! I’ve had two last minute apartment emergencies and needed something small quick. I usually get what I need online, but Ace is only minutes away, and in the last couple weeks the service has been so helpful and has literally saved me!

I love this store! Everyone is so helpful and friendly. They really go out of their way to make their customers happy. It’s my favorite hardware store!

Just moved to a new place and needed to get a key copied. Went to the Menards on Clybourn and Home Depot on Elston and neither place had the key stock in their automated machine’s database. Walked in here and got a key copied in under five minutes for under $ 3 which works perfectly. Super helpful staff that got me what I needed when other stores couldn’t. Would definitely come back and recommend this to everyone (plus it’s a locally owned place instead of a big box corporate nightmare). A+!

Every time I go into this store-​I get welcomed immediately and asked if I needed help finding something. The guys there are super nice, quick and attentive. I love Home Depot-​but somethimes I just want to pull up and park in front of the store, get what I need and GO! These guys make it so easy and with great positive attitudes.

They are really helpful. Just went there for a plumbing connector, and the guy did not assume I don’t know anything because I’m a youngish woman. We worked together to find the part I needed. They have lots of random hardware and help you find what you need, or leave you be if you don’t need help.

Most Ace Hardware stores are pretty similar to each other. They look small from the outside, but much like something from Harry Potter, they are way bigger on the inside than they should be. Gordon’s is the same. It just goes on and on, with more and more things in there. Like everything. It’s amazing. There is a price to having literally every hardware item in the world, of course. The aisles are narrow; like «don’t eat a big lunch before coming here» narrow.
What sets Ace Hardwares apart is the staff. In the immortal words of Stan, the manager of Chotchkie’s: «People can get a cheeseburger anywhere, okay? They come to Chotchkie’s for the atmosphere and the attitude.» It the same with a hardware store. Not the part about the cheeseburger. But the fact that they all carry the same basic stuff, so what sets them apart is the people, the attitude, the helpfulness.
Gordon’s has a really great staff. They are willing and able to help with whatever you need. But not in an overly pushy way. There isn’t someone hovering over you just waiting to pounce at the first sign of indecision or weakness. No, these guys want to help, and do a good job of it too. I’m really happy to make this my go-​to hardware store.

I just want to say, that, even if this Ace Hardware isn’t the closest one to my house, I still prefer to go to this one because the employees have always been more helpful than the other store that is closest to me (rhymes with Fakeview Face Fardware… on Ferridan). Even when I’ve had a problem with something I just bought from them (a duplicate key that did not work), they fixed it with no fuss.
Another perk I like about this location is that is has free parking in their lot (small strip mall), AND they have a Unilocal % off check-​in offer!

This store is small but full-​service. I’ve stopped in to buy rope for my hammock, ant-​killer for my apartment; and other equipment.
The cashier always greets me and someone tries to help me find what I’m looking for within the store. This is a good city hardware store.

Gordon’s Ace Hardware Store is a great gem to the neighborhood.
I had found the staff to be very helpful and the store has a bit of everything.
I will return when I need some hardware items.

Ace Hardware is always fantastic in terms of service, inventory, and results. For being a rather small storefront, they stock the shelves immensely well with pretty much everything you’d need from a hardware store.
Service is always going to be great. Last couple times I’ve walked in, there’s been at least one person at the door asking what I need help with and then walking me to that section of the store and providing insightful knowledge on the products available.
Most recently I went in for some duplicate keys. Every now and then when you get keys duplicated they don’t quite work right and you have to return once or twice to get them refined a bit. No problem here, all the duplicates worked perfectly.

It’s nice to have a hardware store 2 – 3 blocks from home. They have a decent selection of stuff and the prices aren’t too bad. The staff is a little surly. I returned an item and though they processed the refund I never saw the money come back. If in a pinch and they’re open, I’ll probably go to them, but otherwise I’d probably still go to Home Depot.

Good, solid neighborhood store. Obviously, they are not going to have near the selection of Home Depot, but they have most of the basic stuff you’ll need for common issues around the house. I wish they have a little better selection of power tools, but anything else I’d change would not be practical for their location. Employees are helpful and nice and have been able to anser most of my questions. I’ll continue to be regular customer.

Very, very friendly and helpful staff. Key copying is expensive compared to neighborhood joints, but I guess I can’t complain at 7pm on a Sunday night, when this is the only place open near me to copy keys.

This Gordon’s has been a staple for me the last 3 years that I’ve lived in the neighborhood.
In just a few short days, I’m moving to Lincoln Park, and I must say I will probably still make the trip to this ace.
First off, there are I believe 4 Gordon’s Aces and they have such a great email list, that sends you sales and updates about new products they carry without filling up my inbox.
Though the staff might not have an answer for every question, they do there best to find the person in the store who will know.
These guys and gals are super friendly, always down to help, and they make great recommendations.
My only reason for tn giving them the extra star is that I had several issues with key copying about a year ago.
After the first copies didn’t work, the manager apologized and said it must have been the new person that made them the first time. No worries! After that round of copies didn’t work, I went back again, and he told me the machine that cuts the keys had been serviced, and made yet a third round of keys for me, which still didn’t work… I was too embarrassed to go back a fourth time and went to Home Depot.
Overall, I would probably go to a local locksmith for keys, but everything and I mean EVERYTHING else I will be purchasing from this Ace.
And as for Maria’s review, in regard to Adam, he had worked at this Ace for several years and every single time he’s working when I’m in he has been smiling and helpful.
He rung me up today and was asking about primers and such to make sure I did not overspend.
This kind of customer service is what keeps people happy and returning :)
Keep it up Gordon’s Ace!

This is a great Ace location, although some of the staff is less knowledgable than others. Only reason I didn’t give it five stars is because it took them a good 20 minutes to attempt to cut me a piece of glass. And broke every piece trying to so I left empty handed. The kid should have realized he didn’t know what he was doing and stopped while he was ahead.
Went back another day and a different staff member put a fresh blade in the glass cutter and only took a minute.
They have a great selection of stuff, and I go by here when the location closer to my house doesn’t have something.

Another good local (traditional hardware store).
For example, you won’t need to return failed key copies here. But even if ya do, they’ll happily sort it out.

Everyone here is super friendly and helpful. Rich was able to set me up with exactly what I needed for my DIY project which was perfect because I wasn’t exactly sure myself.
Staff is amazing. Period.

Very small location. I think they either don’t care or they’re in the process of moving everything around. There was a whole wall of empty shelving and a lot of random crap everywhere. The staff for the most part are helpful and will approach you to ask if you’re doing alright. The store itself has the basics that you need from a hardware store, but some of the prices seem kind of high, especially in comparison to other places like The Home Depot.

I had a horrible experience where a clerk name Adam treated me like I don’t matter. I drove up before work to make a few copies of the keys. It turned out that my order was a bit too advanced for them and they sent to Locksmith across the street (where I actually received great service)
When I asked if I could keep my car in their lot, Adam told me that I could speak with a lot attendant outside, but he couldn’t guarantee anything. I purchased around $ 20 worth of items at ACE (Adam helped me check out) and it wasn’t my fault that they couldn’t help me with the keys, so I went outside and asked the lot attendant for permission to stay. He asked me to have Adam verify the situation — but Adam refused! Instead Adam handed me a copy of a warning sheet that he said he was told to hand out. He wasn’t willing to explain my situation to the attendant. It now cost me $ 7 and extra hassle to park across the street near Locksmith.
If you want to be treated like a number, ACE at 3011 N Clark is a place for you, ask for Adam!

Huge selection of items. If they don’t have it… they’ll order it for you.
Friendly and helpful staff