Greyhound Bus Lines

Worst travelling experience! The departing station was dirty and nothing worked. The bus seats were broken so the cushins were falling off the seats and you kept sliding out of place. The driver never anounced stops and since the stops are not at a bus station but in a reaturaunt or gas station parking lot you don’t know which stop is yours. We missed our stop because the driver anounced it as a stop for food. We got off at the next stop and had to find our way back by ourselves. The drivers response «Wow that sucks for you guys I hope you havr someone to pick you up. You should pay attention to your stops I know I said where we’d be stopping at the beggining of the ride.» Yes saying the ride is A to M with stpps at B C D E etc does not mean you anounced «now arriving at B all passengers getting off at B please grab your belongings and thank you for traveling greyhound.» Will never ever travel Greyhound again. I would rather pay an arm and a leg to travel any other method of transportation.

I never expect bus stations to be all that great, but this is by far the worst one I’ve ever been to. For such a large city I’m shocked and appalled by the run down, filthy, tiny nature of this place. There are literally zero food options that won’t give you food poisoning, and as far as I can tell, no restaurants/​coffee shops in walking distance. I came straight from the airport and am entirely unfamiliar with the area so I just came right to the bus station to be safe. Wrong move. The bathroom stalls are too small for your luggage so good luck trying to avoid the bathroom on the bus. There’s a guy walking around with a ‘police’ shirt on but considering the headphones in his ears I hardly call that legit. This entire place is just an abomination. Port Authority feels like a palace compared to this shit hole. Seriously disappointed in you, Chicago.

The only redeeming thing about Greyhound is the buses. If it’s a newer bus, they’re comfortable enough to ride in and the wi-​fi usually works okay.
However, the station is an insult to passengers. The bathrooms here are never clean (there’s always toilet paper on the floor, usually a clogged toilet, some hair near the sink, and it just feels grimy and dirty.) The waiting area is just okay. There’s some outlets, but they’re not placed everywhere. The wifi is extremely slow in the station (I think the bus has faster wifi!) Overall, I’d rather wait out on the curb for Megabus near Union Station than wait in the Greyhound terminal. It’s also usually less expensive to take Megabus, so Greyhound doesn’t even win there.

Take greyhound if you have a death wish. My brother was stabbed at the Knoxville station and they refused to replace his ticket to get home after getting out of the hospital and last night he was jumped and his bags were stolen at the Ohio stop and GUESS WHAT he has to pay for another ticket to get home after he gets out of the hospital!!! Heartless trash of a transportation service! Dirty, disgusting and inhumane. I pray they get shut down. If I could give you –100 stars I would.

This place is seriously dirty. I was also harassed by a guard who had to check my body for security reasons (?) and made sexual comments while performing the scan. Ridiculous.
I’ve been a dedicated Greyhound rider so I’ll continue this review later.

The worst ever bus experience. The bus schedule was suppose to leave at 2:00pm. The bus was late about 1:30 hr. I got on bus about 3:47pm. I hate greyhound.

Took a bus from Chicago to Atlanta last month because I have a phobia of flying. Experience was so bad I flew back home. Drivers were rude smartasses (Me: «Which bus do I board?» Driver lazily taking tickets replies with an eye roll: «The only one that says Atlanta.»). Took an overnight bus so I could sleep most of the way, but got woken up every 3 hours throughout the trip to leave bus, only to reboard it an hour later, with no explanation as to the logic. And during said hour layovers in the middle of the night, I got to share my time with homeless people allowed to loiter in the stations who open their money begging speeches with «Hey, I just gotta outta jail. Help me out! «…Terrible pitch, bro. Work on that! Don’t even get me started on the bathrooms. Horrible experience. Rude people. Filthy conditions. Never again.

AVOID AT ALL COSTS!!! Greyhound has continued to provide unimaginably bad customer service, really no one does bad service better. Megabus uses nicer, more comfortable buses and is cheaper on top of that, save yourself the headache and stay as far away from greyhound as possible.

So today would be my second time coming to this greyhound location. Once again I came half an hour early, my bags were checked in quickly and I went straight into line and on the bus! Didn’t even need to wait long this time. The bus driver checking in our tickets was a little rude as I asked her a question twice and the first time she did not reply on purpose. However I can’t blame that on the service of the location and once again I was impressed with how smoothly everything went!

My lord! I have never had a worse traveling experience than this. The greyhound has become my new term for terrible. When people ask me how bad something is i say greyhound bad if its awful.
It started with the purchase experience. i missed my megabus and had to get home so i was stuck with greyhound. They wouldn’t let me buy the ticket online so i had to go to the station. online the tickets said 25 they charged me 80! Holy crap what? The lady ignored me for 5 mins before she even acknowledged that i was standing there.
Then i step on the bus that was 2hrs late and was hit with the worse smell i have ever had the displeasure of smelling. i think my nose hairs caught fire! I was surrounded by alcoholics and crack heads and some other questionable people that i was unable to put a description to.
Then on the ride the bus literally almost tipped over!!! When the bus driver finally gained control of the vehicle he calmly turned to the people (some of which were now on the ground from having been thrown from thier seats, myself inclded) and said «my bad ya’ll» and continued driving. You got me out here cuddling with cracked heads on what was probably a urine drenched floor and thats all you have to say?!? Is this a joke?
Then i got back on my what can only described as greyhounds attempt at making the most uncomfortable seat created and held on as this man attempted to gain a new role in the fast and the furious.
Dear megabus, if you are reading this i love you! And if i ever say differently slap me with this review.

I was not able to say goodbye to my Uncle Jesse before he unexpectedly hemorrhaged, and died. In 2012, Jesse left with my mother to San Antonio on what was suppose to be a day and a half journey, taking closer to four days. I cannot comment on his terrible experience, but believe me you would hear a mouthful. I had a «privilege» to take off from Greyhound Chicago and was in complete utter disappointment. My uncle, along with my mother, decided to take greyhound to save money. They left because their grandmother was passing and wanted to say their goodbyes. After a day, jesse developed a headache and was found lying on the bed responsive, but critical. He was quickly rushed to a stroke hospital and was put on ventilators. Within a few hours our family was informed that he will not make it.
Back home in Chicago…
My sister, father and I were scrambling to find a way down to Texas. We didn’t have money to buy a last minute plane ticket, so we choose greyhound. We got on our bus. Our first four hours were, okay. Bus after bus started to brake down. Air conditioning failed to start. Weed smokers decided to light up causing us to stop. Fights broke out. A very rude bus driver stopped the bus in the middle of nowhere, turned of the air and left us without any information. People were pissed. There was an ihop a block away so some people decided to eat and use the bathroom. After about a good three hours waiting, our bus suddenly started to work again. We left without making sure everyone was on the bus. While driving past the ihop, we seen people trying to chase and flag down the bus. The driver failed to stop.
It was day four and we barley made it across Texas state lines. Jesse couldn’t wait any longer. He was suffering. We said our goodbyes over the phone and shortly after received a message saying he was gone.
I can absolutely say that this was the WORST experience I ever had. We had a total of 6 different buses because ours kept braking down. Poor maintenance on the buses and terminals. Never again.

Once again Mr. Crossland was able to respond to an intelligent question with a sensible answer. I asked an employee, presumbaly a driver judging by his uniform, if my scheduled bus was an express bus and if the bus was boarded based upon boarding number. The «driver» answered «No» in the rudest way possible while acting irritated and impatient. I told him that he didn’t have to give me an attitude, I didn’t do anything to you.
I spoke with Mr. Crossland about the manner and he said he’d talk to him but he also informed me that the bus is not an express schedule however the boarding numbers are applied to express and legacy (non-​express) schedules as a result of recent Greyhound policy changes.
I appreciate his tactfulness and this is why certain people have positions that are elevated above others.

Possibly the worst experience I’ve had of my life. Not just traveling, but in general. I more enjoyed the time I broke my toe while tubing.
Greyhound in general, and this station specifically, is a completely dehumanizing experience. You can expect to wait for hours, with no information, and to be yelled at if you ask questions. You can expect terrible smells and third-​world cleanliness.
Overall, it felt like I imagine prison to be like.
DO EVERYTHING IN YOUR POWER TO NEVER USE GREYHOUND. IT WILL BE EXTREMELY UNPLEASANT.

This review is more about the bus service than the station; since I didn’t spend much time there.
I’ve taken Megabus a number of times in recent years (but would be another story:
), still scarred from my Greyhound experiences going between Champaign and Chicago in my impressionable youth. Always «characters» on the bus (none you’d find in the Great Books), and even worse ones in the stations. And they always stopped between Champaign and Chicago, sometimes eight or ten times, making a 2.5 hour trip into a 3.5 hour nightmare. Some trips originated in New Orleans: let’s just say that neither odors, babies nor quiet can survive that trip intact.
Fast-​forward to today, and I decided to try Greyhound from Milwaukee to Chicago. It looked good: the price for the 3:30 pm was very appealing, only $ 7.50 + $ 2.50 «convenience fee» (that’s foreshadowing, you school-​age readers). I thought, fantastic! My friends and I were going to go to breakfast; so I would just book it in the car. I started to do what would be easy on any other form of carriage (planes, trains and Megabuses). But there were only two ways to get my ticket: print-​out (too late by then) and «will call.» One needed to be at the bus station one hour in advance for that «convenience» of getting the paper ticket. I tried to use my phone to Google what would happen if I got there, say, 15 minutes before we were to leave. People on the interwebs speculated that they could charge an extra fee, or worse have sold my seat to someone else; so I decided not to take the chance. I was near a printer about 45 minutes before going, but somehow my trip was no longer listed, though tickets were available when I got there. I ended up paying about twice as much as the counter in Milwaukee. They said that I could have come later for the «will call,» but I still don’t trust it when the policy on the website says otherwise.
The bus itself was fine. It was clean enough inside (luckily hairstyles don’t leave grease on the headrests like they did back in the day), and they had power outlets and Wi-​Fi like Megabus. The clientele weren’t as quiet, though (not terrible, but a few loud conversations sounded like what Cheap Trick was writing about in their song, «The House is Rockin’ with Domestic Problems.» The worst thing for me, though much better than my college ‘hound experiences, was the smell. In this case, how is it possible that I was the only one who didn’t bring fried food on board? Can someone not last two hours without a french fry? And who would want to use their fingers to eat food with Greyhound all around them? Ick.
I might have gone 3.5 with the rating, because it was an OK trip, but that ticketing system is too laughable for two thumbs up, and I’m a little worried about getting fried food grease on either of those thumbs.

Greyhound is awful. I didn’t expect it to be fabulous; I knew that cheaper tickets meant that the station would be a bit dirtier, the ride would be longer, and the seats would be less comfortable than the train. I can deal with all of that.
What I can’t deal with is two of the busses on my three bus trip being over an hour and a half late each. The first one didn’t bother me too much since Cleveland got its first snow of the season, so even though I’d expect Northern drivers to be adept at winter driving I understood.
There is no excuse for the second one. After an hour and fifteen minutes of waiting, the bus pulled in to the station. We were then told that the bus had come from the garage where it had been sitting unused, NOT from another trip, and that it would take at least 20 more minutes to prep the bus.
It was supposed to leave at 6:45am. I’m writing this in the Chicago terminal, where it is now 8:20, and we still haven’t boarded. Long story short, avoid the greyhound at all costs.

So this Greyhound location and I became close friends during my time as a Chicago resident. Everyone was very nice, they kept the location clean and lit. There was not any confusion or crazy at the location. Things worked like clockwork. The door checkers are nice and organized. They know how to get the job done and get people on the bus in a fast matter… now if people could only follow their lead. The buses left on time and if something was going on, they made people aware early on. The drivers were ok for the most part. More importantly, buses arrive at my destination ON TIME. The location is close to the blue line, which is how I would get there and get home. However, it’s not too far from the Red line if you do not mind walking to it.
They do have a café in this location… a little pricey but at lease they have it.

Yes 4 stars only cause wifi did not work on my round trip ride. They do have outlets next to every seat. I hope everyone understands that if you are taking the bus, your expectations should not be that high. You are riding the bus cause financially it works for you. Dont be pissed cause something went wrong expect something to possibly go wrong.
That being said. Before it was my turn to ride the bus on a round trip from chicago to dallas. i read thru the reviews. I was horrified to what i was reading. I went into the bus station afraid to what i was going to find.
Surprisingly it was not bad. Yes it was crowded as any transportation facility is, yes it can be a bit dirty, and yes you can find some shady characters. As mentioned before it is a bus station you are not walking into ohare or union station. Taking the bus is what you can afford.
As for the woman instructing people on where to go and what to do. I praise her for her commitment to stay stern and tell ppl what needs to be done. If she did not do that there will be havoc. She kept ppl in line, made sure they where aware of what she needed and wanted and when it came to get ppl on the bus it worked without a hitch. So please be patient, have ur tickets ready, and if its not a carry on make sure it has a tag on it. This station does board by boarding #.
Also, keep in mind that these buses dont sit for hours. They are constantly moving. So they can break down. So do expect some delays along they way. It dont happen all the time, it can happen.
Lastly, ive been riding the bus since the mid 80s one thing ive learned. DO NOT EAT ANY HOT FOOD FROM THE RESTAURANT OR GAS STATION. Unless it is a well known restaurant. Even then eat light. Remember you are on a bus with 30+ other ppl you dont want to be that person who stinks up the whole bus. Pack snacks, sandwiches, whatever that can get you thru the ride. Take wipes in case.
Whenever the bus stops, make it a point to get off and stretch a bit.
All reviews tell me how bad their experience was. With me having low expectations going in, actually made me feel @ ease. Take the ride for what it was. A bus ride that i choose to take cause it is all i can afford @ the time.
Hope this helps put everyone who makes this choice of transportation @ ease in someway.

Your company sucks! My sister got food poisoning from one of your stations in Cleveland and had to be taken to a hospital in mishawaka, IN and your customer service people say they can’t do anything to make sure she complete her trip. They say I have to call the nearest bus station which is chicago. So I did. I called three different numbers over the last 3 hours and all the phone did was ring. I called your customer service line back and was hung up on. I did not know this is how your company treats it’s customers. because clearly a medical emergency caused by your company isn’t enough to gurantee she is able to complete her trip. I will make sure I or anyone I know never uses your service again.
Sincerely a very unhappy customer

The only reason I have one star is they made me. All the employees are the rudest human beings I have ever met. They act like everyone is below them. The bus driver on my most recent bus threatened over the loud speaker to kick someone off on the side of the highway for simply talking (at a reasonable volume for a bus). Also on this trip, an hour into the ride the bus driver
pulled over and said we were turning around and heading back to Chicago because his seat was broken. After we made the trek back to Chicago he tells us his breaks were going out and he didn’t feel like it was necessary to tell us that before he turned around. Needless to say I will be taking megabus or the train from now on. This is honestly the worst service I have ever received from any business and it’s not the first time something of this nature has happened. I truly wonder how grey hound is still In business.

Most people don’t enjoy taking the Greyhound. As a veteran MegaBus rider I can say taking the bus isn’t the most glamorous experience. But from what I’ve heard the Greyhound makes the MegaBus look like flying first class. The Greyhound certainly has more options in terms of cities and departure times but it may be a last resort option.
When parking for pickup use the south side of Harrison. You can park and pay or just idle. Don’t idle on the north side of Harrison as this is no parking. The officer here was friendly and kindly asked me to cross over to the other side of the street. You get what you pay for and it may be necessary to take the Greyhound every once in a while.