H&R Block

AVOID ALL HR BLOCKS… for tax preparing. Maybe they have other services where an actual CPA helps you file a complex return, but this is not what I received.
I knew more about taxes (I am not joking here) than the lady did helping me before she consulted her book. Look, I can read. Albeit I did work in finance previously so I have a better grip on this stuff than most, but if anyone is paying these people upwards of $ 200 for federal and state to help them type the numbers from boxes into an online system? Holy cow, what a ripoff batman.

It’s a no go for me. I scheduled an appointment for 7pm at HR Block on Clinton. When I showed up, I told them I have an appointment at 7pm and they made me wait. Almost 30 minutes later whilst trying my best to keep myself amused, they still hadn’t acknowledged me and I had to stop them to ask how much longer the wait would be. 20 – 25 minutes I was told. Really an hour after my appointment which I had scheduled via phone? Especially after having 30 minutes already wasted?
Certainly I’d at least expect them to tell me «Sir the wait will be X minutes longer». Or at least acknowledge the fact that they were keeping me waiting. I understand they were busy but this is basic customer service. The staff member asked me if I wanted to make another appointment. I then asked if I could be seen on-​time. The staff member said that «they couldn’t make a guarantee.»
No thanks I told them. I’m having my taxes prepared by something else. If they can’t get basic customer service right and if they can’t see customers when they make appointments, I doubt you’d get my tax return right. If you can’t at least guarantee to make an appointment, how are you going to guarantee my return?