H&R Block

I don’t typically give out 1-​star reviews — this is my first — but in this case I feel I have to direct people away from this particular branch.
What happened was this — I was using H&R Block’s online tax program when I came to a form that apparently cannot be handled online. The program says this has to be handled at an office.
OK, I go over to the office closest to my house. I explain the issue. I get blank stares. I show the form causing the trouble. More blank stares and some incoherent noises. I log in on the spare computer and show the message from the online program. I explain the issue again. The incoherent noises become aggressive and dismissive, but not any more helpful. I show the message directing me to an office again. I’m told this issue cannot be handled. I realize I will not be helped here.
A day later I go to the 203 N LaSalle branch and my issue is handled with ease and competence over my lunch break.