Hyatt Centric The Loop Chicago

This place is awesome! It’s under new management this year and just opened last week. Beautiful views, fantastic hand crafted drinks and delicious plates great for sharing! Oh ya, and the fire pits are really nice too. Elegant and relaxing.

Great location, a couple minutes walk from all the train lines, shops on Michigan Ave. Hotel room was very spacious and comfortable with all the amenities. FREE WIFI which is a huge plus these days.
Two draw backs, one was that the shower is flush with the floor so there was always water on the floor in front of the sink and two, we had the view of a back alley. Other than that our stay was perfect. Almost forgot, the gym on the 5^th floor was great, up to date treadmills and ellipticals, a weight rack (missing the 10 lbs set), towels and water too.

Perfect hotel right in the middle of the Loop. Very clean and big hotel rooms. Bathrooms very spacious and very modern. On third floor you even have a special «Corner» for coffee, tea, and little extras, as well as spacious room to sit and even play a game. Furthermore security is the best so far I have been in hotels. Great location !!

I debated a 3 star rating, but ultimately decided my issues are probably due to my not buying into the Centric brand. I stayed in a King for two nights while on town for business, and generally on the whole, had a comfortable experience. This hotel earns its four star rating from me for its affordability for its quality in the area, its friendly and hassle-​free service, and its convenient location — within half a mile of all of the places I needed to visit, and very close to the Lakefront and Grant Park to fit in easy and scenic 5 – 6 mile runs while in town.
That said, I do take issue with some very specific idiosyncrasies of this hotel, and also ultimately realized that my personality isn’t a great match for the Centric brand.
I was curious to try out the Hyatt Centric brand for the first time. However, while I understand the underlying concept, and appreciated the boutique stylings of the hotel, I wouldn’t prefer to stay in a Centric again. It’s like the poor man’s Andaz. It’s built around the millennial philosophy that young people don’t spend time in their hotel room, that they instead spend time outside the room and work on their laptops in coffee shops.
So, the hotel room is pretty spartan — smaller size with less furniture… No desk. There’s instead a stupid oddly shaped table next to an ugly, low-​seating upholstered chair that has no practical use other than to look at it in all its boutiquey glory. The room is also very dark with no lighting in the center of the room, only around the outskirts. I had to rearrange the weird table and the lamp hiding behind the ugly chair in the corner, and sit on the bed, all to create a makeshift desk from which to work. This is really because the Centric doesn’t expect you to work in your room — you’re supposed to hang out at the Corner lounge on floor 3 where they try to entice you with dried fruit and coffee and communal TVs. I actually prefer the privacy and quiet of my own room, therefore why the Centric does not fit my personality. I missed having a desk more than anything.
But, to stay true to the spirit of the Centric, I spent a couple hours in the Corner lounge working, to see if it would grow on me. Mainly I just wanted to have freely available water at my disposal because the maid didn’t replace the bottle of water in my room after the first night. Honestly, I noticed that the Corner concept is hit or miss. A lot of people came through the room just to grab free coffee, and then left presumably to their rooms. I finally left after a group of three people in the room set up their own conference call meeting. Back to a quiet room for me.
Also, when printing my boarding pass in the lounge, the computer wasn’t even defaulted to the right printer. I wonder where else in the hotel the first copy of my boarding pass went. It’s the little details that bother me.
Other quirky room issues:
The closet sucks. It’s too short to hang anything much longer than a shirt or coat, so I ended up hanging my pants on a hanger on the coat hanger pegs behind the entry door. It’s also much too narrow to hang more than a couple day’s worth of clothes.
As someone else mentioned, the shower door sweeps across the floor and takes your bath mat away with it, which was annoying and problematic. The next day, I tried just showering with the door open to resolve the bath mat problem, but water ended up all over the sink area floor, so I don’t know what to do about the shower issue. The «stylistic» shower tile floor was also very slippery when wet, making it somewhat hazardous.
I also couldn’t get my web checkin code to scan on the kiosk in the lobby, though that could possibly be more of a user error issue… Not sure.
Would only stay again for leisure, when I probably wouldn’t spend time in my hotel room other than to sleep.

By far an easy choice when visiting the financial district. Clean, comfortable rooms. Most with a view. Super pleasant staff and probably one of the nicest doormen ever. There’s only one oddity… the shower door sweeps the floor so much that you can’t put a bathmat in front of it until you open the door, otherwise it will crinkle up. Minor setback. Not a deal killer.
I would definitely stay here again. Has all of the comforts you’d expect in a phenomenal location. Blue line, red line, culture, restaurants all nearby.

This is a very cheap quality Hyatt when it comes to the rooms. The beds are horrible. I felt like I was staying overnight in a dorm room. The beds are platform and low to the ground. The mattress is super hard and the pillows are flat. I have back issues and so I notice this more however the 3 other members of my family said the same thing. The only part that was exceptional was the free coffee on level 3.
Can’t wait to get home to go back to bed caz I didn’t sleep…

It’s amazing what a piece of granola can come to symbolize.
In the Hyatt Centric’s case, a piece of granola greeted us on the floor of our room after we checked in. It also said goodbye to us as we left. In other words, it never saw the bottom of a vacuum cleaner.
I can’t tell you why it wasn’t vacuumed. We called housekeeping each day to have the room cleaned; they wouldn’t have come by otherwise. It can be attributed to a lot of things, but mostly comes down to this: it’s one part of a fundamentally flawed hotel model.
By its very concept, Hyatt Centric betrays hospitality. It’s designed to «encourage you to get out and see the city.» In other words, it’s designed to keep you out.
It succeeds very well in this regard. A bleak reception area, poor architecture (the building is not fit for a hotel — I’ll come back to this), and stripped-​down cleaning operation certainly make you want to leave.
Each floor of the building has as many elevators as it does rooms. Thus, the majority of rooms on each floor are almost directly connected to an elevator shaft. So, if you’re a fan of humming elevators going up-​and-​down throughout the night, then this hotel is for you.
Why two stars instead of one? The restaurant shines. Fantastic food at all hours of the day, serious beverage program, and super-​friendly staff. We also enjoyed ‘The Corner’, a suite-​like lounge on the hotel’s third floor with complimentary food, drinks, newspapers and TV. The hotel also reasonably prices its rooms and sits in a great location.
Had I been familiar with the hotel concept before booking, I would have likely booked elsewhere. Hotels should be a place of refuge, of peace. Not of reasons to get out. Although, I suppose there’s some inherent value and incentive to stay here for the nice people, solid dining amenities and complimentary granola.

For such a beautiful hotel, this place was poorly designed for function. The location is great. Walking distance from Union Station, Willis Tower, and Millennium Park. However, the line for check-​in was tedious and followed by a 17 minute wait for the elevators. Be prepared to wait anytime you want to use the elevator…
The room is beautiful. We were upgraded to a suite which was really nice and the views were nice of the downtown area and we could even see a smidge of the lake. But great décor doesn’t make up for horrible inconvenience. The open concept puts no door between the bed and bathroom. The toilet is separated from the sink by a swinging glass door that doesn’t shut in any way with gaps on each side of the door and doesn’t connect to the ceiling. Absolutely zero privacy. The shower is also really nice, but it is impossible to use without getting water all over the floor when you open the door and then try to manage to squeeze out between the sink… it seems like the door should open from the right, but it opens from the left.
The bed itself was comfortable, but the pillows were the worst. 5 down pillows that flatten absolutely completely offering no support whatsoever. It made for a really long night.
As diamond members, the best benefit is complimentary breakfast. We received 2 $ 20 vouchers when we checked in, but $ 20 only covered about 3 entrée options. When we checked out, we turned in our vouchers, but found we were still charged the full amount. With so many hotel options in downtown Chicago, I’d give a hard pass on this hotel unless aesthetics are your only concern.

We stayed here over the Valentine’s Day Weekend. So glad we were able to check in for our first Valentine’s Day as a married couple.
We were able to get in the corner suite, and the room was VERY modern and sleek. It had its own entrance area with a sitting/​living room, complete with TV, loveseat, and chaise. Also included some coffee, Teavana tea, the most pretentious water you can ever buy (Voss), and a mini fridge. The bathroom was clean and sleek, stocked with toiletries — including Colgate toothpaste!
Overall, incredibly spacious and a great view! There are Windows all around the room — great natural lighting. The only downside is there is no door to the bathroom, but there are doors for the toilet and shower. Just letting those folks know if they have a thing about doors and bathrooms.

This is a fantastic property. Centric is the newest Hyatt concept featuring an emphasis on local artwork, toiletries, food and beverage, etc. an extremely convenient location two blocks off the red line in the south Loop. The staff was warm and gracious, my Diamond status was instantly recognized and we did receive a complimentary upgrade to a beautiful large room with a corner view. In lieu of a Regency Club they have a small lounge on the third floor with an espresso machine, computers, tvs and snacks. The hotel restaurant Cochon Volant had a very filling and tasty breakfast (duck confit omelette). A very hip and modern motif, this is a gem in the Hyatt portfolio that I look forward to returning to on future visits to Chicago

I travel to Chicago frequently for work and have stayed here twice. The service is exceptional. I had a very minor issue during my first stay, and could not believe how responsive every team member was. I got a follow up email from the manager even after the incident was over, and was left a personal thank you note and treat in my room on my next stay. I’m definitely a very satisfied customer and will make this hotel my first choice when working in Chicago.

Is it me or are all the rooftop bars starting to blend together? Or mimicking each other? Partly the décor and set up along with the music? Not an issue, just an observation.
Aire is on the roof of the Hyatt Hotel in the Loop — FYI. Obviously it has lovely views and pricey drinks. Bartender at first was rude because she was slammed but the second time around was more pleasant.
Since it is at the Hyatt, you will get a more tame crowd than at other rooftop bars.

Met with a few ladies to have an after work cocktail. Only two elevators go to 24 — the others go to 23 then you walk. The menu is limited and pricey. I read the brunch was amazing so may go back for that (ground floor). Too many rooftops with friendlier pricing and views to come back here. Miller lite bottle $ 8.

I stayed just one night, but during Labor Day weekend and throughly enjoyed my stay. The room was gorgeous with a minimalist swagger. Clean lines, functional and stylish.
I love it when I walk into a hotel room and feel like no one was ever here.
No signs of the previous guest.
Pristine.
Nice work housekeeping, seriously.
All of the staff I encountered were just the friendliest people ever. Knowledgeable, funny and approachable. None of those stuffy boutiquey attitudes here.
The rooftop lounge was everything…
Also there was cool lounge on the third floor where guests can hang out, munch on free snacks, fruit, coffee, soda. Classy.
I am already planning my next trip to Chicago and to this hotel.

This is a boutique hotel run by a large Hotel chain, that’s the way you can look at it. Everything from the restaurant, the check-​in, and the rooms all jump out as non-​chain hotel. This is a new niche of hotel chains want to break into especially in big cities where real estate prices are really high, it allows them to have a smaller footprint, yet a presence and it attracts the younger clientele into the chain brand.
The check-​in seemed lovely and pleasant, it was only two computers to check you in but aren’t a lot of customers. My room wasn’t ready so they were suppose to inform me when it was, never got a text or call. Once in my room, I was surprised at the nice layout of the hotel. Small, but yet well laid out and appointed. I didn’t notice the complete lack of toiletries until the following morning when I had to take a shower, and than nothing. This was corrected but how do you forget all of the toiletries?

Where do I begin!!! There’s only word to describe this new hotel, and that’s AWESOME!
From the moment we arrived, I knew we were in for a great stay. We were greeted immediately as we got out of the taxi. The staff were super warm and welcoming. The location couldn’t have been more perfect! We were centrally located, just a few blocks from the Willis Tower and Millennium Park (where The Bean is located).
The girl at the front desk was wonderful! I told her this was a surprise getaway I planned for my boyfriend’s birthday (we’re from NYC) and she loved what I had I done. She upgraded us, which I thought was so thoughtful of her to add on to this special weekend. She also gave us a few recommendations of places to check out during our stay.
The room was so pretty! Loved the clean and modern look. And you couldn’t beat the view. The huge tub in the bathroom was my fave! Def enjoyed a couple bubble baths in there lol.
One of the best things about the hotel, besides it’s wonderful staff, was The Corner (lounge on 3^rd floor). Free snacks, bottled water, soda, lattes??? Yes please!
The rooftop bar had just opened up also. Amazing views and lovely décor. It was a bit chilly that night, but the fire pit at each table is a genius idea.
If we ever go back to Chicago, we will def be staying at this hotel again. Def recommend it to everyone!
Thanks for an amazing stay Hyatt Centric!!!

A beautiful Summer’s eve in Chicago is deserving of a beautiful rooftop outdoor experience! And it is just what you will find at Aire, the new rooftop on the 24^th floor of Hyatt Centric Hotel.
The space is a large U-​shape with sofas to cozy up in at one end, fire features surrounded by moveable seats, 4 tops, stand up tables and plenty of room to gather around and enjoy the 360 degree views of the city. And it you look between the buildings, you can see the blue of the lake in the distance.
They have warmed up the space with potted plants and plenty of umbrellas to keep the hot afternoon sun at bay. Also– the music is so much better than many of the other rooftops in town. There was no «Oontz, oontz, oontz» that seems to be the norm in so many of the other roof tops, but rather music I actually like and it was at a volume I could talk over.
The food seems to be some of the favorites from Cochon Volant downstairs (I have it on very good authority that they do the food service for the entire hotel) but I need another visit to check it out as we had already eaten at Couchon Voulant before we came upstairs.
But the real star here seems to be the service. On the night I was there, the servers were friendly, and definitely on their game. For a place that has been open 5 days at this writing, they pulled it off flawlessly. And even more surprising? I ran into some of them later that night and they were just as friendly after work as when they are working.
Entrance to the roof is through the elevators which are located behind the check in desk on the Monroe side of the hotel.
I love summer in Chicago. But summer on a rooftop? That’s just about perfection!

Fantastic new rooftop on the 24^th floor of the New Hyatt Centric The Loop Hotel. First-​rate food and wine/​beer list. Nothing too special there. But it’s rare to find a rooftop in this area downtown. Just in time for the Chicago Air & Water Show … and winter!

This is a great hotl that is located in a strategially center part of Chicago. The room size is excellent, forget those small hotel rooms you often get in a big city hotel, this room is large with a walk in closet and a huge bathroom with a dedicated shower which I love.
The front desk people are very friendly, highly recommended.

I was a little on the fence staying at this Hyatt since they are so new, when I made the reservation they weren’t even open yet. No review from Unilocal or any travel sites. On top of that, this was a super old building they converted. But hey, it’s Hyatt, how bad could it be, right?
I’m glad I went with my gut, because the location is awesome, in the middle of the business district and couple blocks away from the L. They also did an amazing job converting. You can’t tell at all it used to be an old building, the entire hotel is so new and modern. The room also had a sleek and modern feel, the hubby kept saying he felt like he was in a Mad Men set. I love love love their lounge area. Did I mention I love their lounge area? Complimentary snacks and drinks, the super modern décor, fancy furniture and nice view made it extra relaxing. Housekeeping and front desk were also very helpful and efficient.
Great experience, will definitely stay here again next time I’m back!