iFloor

ifloor is gone. just an empty storefront. seems like they had it coming.

I have to echo the other reviews here.
After reading up, I decided to proceed with caution, mainly because the prices were so low. Well, you get what you pay for. From the outset they were very unprofessional and seemed to not really understand the products or the customers. When I told them which product I wanted to order (a cork), they claimed they didn’t carry it. It took me about 8 seconds to find it on their website and give him he product number.
I was so stunned at their ineptitude and lack of customer service that I’ve decided to just order the products from them and have someone else install it. The thought of someone from iFloor in my house doing work is just too stressful.
They do have great prices, but seriously, they need to get it together over there.

They deserve less than 1 star.
I bought bamboo floors from them that are total crap. We told the sales people that it was going in a high traffic area and that we had pets. They told us bamboo was as good as oak and that the finish on the prefinished product we got was as tough as titanium and that nothing would scratch it.
I had researched about bamboo and was questioning if was an okay choice for us. I told them I’d read that if we did the bamboo we should do many extra layers of finish and they assured us that it was not necessary… that this floor was solid and practically indestructible. They reassured is that it was a quality product, mature bamboo, tough as oak, would not scratch easily and that we had a warranty so we did not need to worry about a thing. We had a long long talk while they convinced us that the bamboo was a good choice.
We put throw rugs down and protective pads on the furniture legs and still in less than one week the floor was completely trashed. It looks worse than the 30 year old oak floor we replaced. The joke around our house if even a quarter drops on the floor is «oh, that’ll leave a mark».
I took pictures and submitted a claim and the reply I get is that the warranty will not cover the floor for any scratches caused by animals, furniture, etc. because bamboo is more brittle and all of those things will scratch it. They gave me a whole litany of what the risks are with using bamboo.
Well, obviously if the sales person had shared all of that information with us, we would never have chosen this floor (which did look so beautiful when it was first installed). Instead I got the contrary, I got reassurance that it was a great choice and would meet my needs. If they told me what they are telling me now and had provided the same information, I would have never purchased the bamboo floor.
I am unhappy with the product and the store. I’ve actually never been this unhappy or angry about a product and service I’ve received. Installing a new floor is a huge project and now it looks like crap. And I am very unhappy with the response that the damage is not covered by the warranty when they never shared that information with us at the time of purchase. And I cannot believe that they are not stepping up to the plate to remedy the situation.
If you know exactly what you are buying, then maybe it’s worth giving the store a try… but if you need advice or guidance, DO NOT GO TO THIS STORE…

I’m very torn about this business. I think they have great products for very reasonable prices; however, some of the employees and installers are VERY unprofessional.
After getting many estimates on installing laminate floors, I decided to go with iFloor. They were the most reasonably priced, and the manager Ben was very friendly and helpful with the selection process. I ordered my floors, and waited for them to be installed.
The problems started when it came time for the installation. Day one, the workers showed up with the foreman and started the installation. The foreman mentioned that it didn’t look like there was enough quarter round. He instructed one of the workers to measure the room to make sure there was enough. I stuck around long enough to answer any questions, and then I left. Day 2, the workers show up 45 minutes late. I called the foreman, and he told me they were looking for parking. They finally show up, and I ask them to call me when the job is done. Five o’clock rolls around and no call. I go home to discover that the floors are done, but the quarter round isn’t installed. I call the foreman. He informs me that there wasn’t enough quarter round to finish the job. Hello! You knew that yesterday morning! What happened to double-​checking the measurements? I then call the store. Ben the manager is on vacation, so I have to speak to an assistant manager. He informs me that my measurements were wrong, and that I’d have to order $ 120 worth of quarter round AND they were going to have to charge me to pick it up.
I was very upset at this point. So I decided to double-​check the measurements myself. They were correct, so were was the missing quarter round that I originally paid for? I went to the store the next day and asked them. He looked up my order and said, «Oh, I figured it out! Half of the original order was damaged and we had to send it back.» He was so proud of himself, but I was livid. He canceled the order for the extra quarter round, and called in installers. I had to wait another week for them to finish the job.
The floors do look good, but working with iFloor was a horrible experience.