InsureOne Insurance Agency

Just to be clear, this is a review on this company’s service– not this particular location. I hate giving bad reviews, but this is the worst car insurance company. I switched to this company after having a very bad experience with Illinois vehicle. I have a less than perfect driving record due to some tickets so the bigger insurance companies, wanted too much for a premium to have their coverage, so I have to go with the smaller companies. I must say this company has horrible customer service. I signed up for a policy over the phone, when I noticed that they never drafted the funds from my cards, I kept calling them to see why, and they couldnt figure out it, and kept telling me I was covered. After about 4 calls to their customer service, I found out that I was not covered and had to go through the process all over again! This made me very angry, that their customer service would be this bad, I am not sure what happened, I had a policy with them in the past and the service was decent. Then after finally signing up, I got a flat tire on a rainy day. I had full coverage, that included roadside service, but when I called their roadside number on a rainy sunday morning, I got nothing. All I could think of is, what if this was an actual accident. I ended up having to 100 bucks for a tow, because I couldn’t reach this insurance company. Not to mention the difficulty of paying for your policy online. Their system is out of date and difficult to navigate through if you are just trying to make a quick payment. Needless to say, I cancelled and switched back to Illinois vehicle, which is not the best, but has way better customer service than insure one.