Intelistruct Painting & Contracting

Aiden and his great crew helped our family with a significant amount of painting, seam repair where my home ‘settled’ and needed to have the drywall seams re-​taped, and restaining a deck. The employees were timely, professional an efficient. I frankly don’t at all relate to the other review posted here because our family had a really excellent experience, great quality of work and much more reasonable pricing. They fit us in despite the fact that they had other projects going on but we always felt like a priority. They went out of their way to help us match paints (so we would not have to reaping the entire ceiling) and were fantastic about feedback. They cleaned, treated and stained our deck which soaked up the stain like crazy — and even put an extra layer of stain on it to ensure the quality of the work without charging more for that extra effort. The projects turned out beautifully. On top of that Aiden and his staff were very thoughtful about talking through details and even allowed my four year old son to ‘help’ him with one of the projects. My son is now asking when ‘Aiden and the guys’ are going to come back. We definitely be calling Intelistruct again!

What a shame it is that I have to advise against using this business due to a complete lack of customer service.
I really hate to write a negative review about this business because they did a reasonably good job painting my place and completed most of the work in a timely fashion.
The problems arose with the necessary follow-​up touch up work, which still hasn’t been completed fully three months after the job and likely never will after no replies to repeated voice mails and emails.
Within an hour of these contractors leaving my place after completing the job, I notified them by phone that there were a few spots that were either missed or needed a few rolls. Altogether, I found four rather small areas that needed retouching. I’m talking about areas that are no more than 6″-by-6″ each. They aren’t huge irregularities, but I know they are there and they are in plain view.
The contractor returned my phone call the day after the job. As it was the holiday season, I agreed to give him some time so that he could finish the work when he was in the vicinity. I figured, since his contract guaranteed the work for a certain time period after completion of the work, as well as the $ 100 extra in what I refer to as insurance payment over and above the contract price, that the work would get done. I was wrong.
I didn’t hear back from the contractor for one month, so I emailed him. I never got a response.
I then called him in either late February or in March, and he indicated he had a job up on LaSalle and would call me when he could stop by to do the work since he was in the vicinity. He didn’t.
In late March, I called and emailed the contractor yet again to inquire as to when he could complete this job in full. I’ve gotten no response.
I just don’t understand how a contractor can have the audacity to completely blow off his customer. Why would you blow off 20 minutes of follow-​up work when it could now cost you potentially tens of thousands of dollars in lost work thanks to this negative review being seen by hundreds or thousands of eyeballs? It’s unfathomable.
So, here I am, unable to get this contractor to do the retouch work to complete the job and staring at having to go buy the paint as well as a ladder and do it myself. And there the contractor is staring at a bad review as well as the idiots at Unilocal calling him up to notify him of this review and harangue him for ad money. Nobody wins in this game.
All I want is for this job to be completed, and then this review will come down or be changed to a more positive review post haste.
Time to make an intelligent decision, Intelistruct, and complete this job in full.
P. S. I found this contractor on Service Magic’s website. I would advise you to tread carefully on that site and take everything you read therein, especially the reviews and star ratings, with a grain of salt. That site makes Unilocal look like the Word of God.