Isario’s Therapeutic Touch

The worst scheduling experience I’ve ever had. Got the groupon like many others here, but never got a response from my numerous emails or phone calls. Had to go to the location in person in order to get service and even then I had to physically go there three times before getting things taken care of.
The massage itself was good, though not my best, and certainly not worth the hassle.

Trying to get an appointment is a nightmare. Over a dozen requests and all I get are texts 4 – 5 days later but never with a time/​date that they can accommodate me. In all my endeavors to get an appointment, I’ve yet to speak to a person.
For those who purchased a Groupon, I recommend talking to their customer service reps about the issue and they will likely be able to issue a refund as they did for me.
If they are too busy to respond to appointment requests then they clearly don’t need the extra business that the vouchers are (trying) to bring to them.

I had a Groupon, and I was able to speak to someone the first time I called and scheduled an appointment easily. My masseuse was Edward, and he made the experience very relaxing — nice music and he didn’t talk much throughout, which I like. However, he didn’t apply much pressure in a focused way that I would expect from a massage therapist. It felt more like he was rubbing the lotion/​oil on, and less like he was getting into the muscles deeply, if that makes sense. At one point, I told him he could use more pressure and he did that for a bit, but still not in a way that felt focused on my muscles.
He did apply more pressure to some knots in my shoulders, and at the end of the massage, he gave me some tips on how I could massage those spots at home, and he recommended a more intense massage — he recommended trigger point instead of Swedish, which is what I got that day. So, he seemed knowledgeable at the end, but I’ve had Swedish massages before that felt more like they were working on my knots, just in a less intense way than a massage focused on trigger points. So, overall the massage was fine, but not great, hence the three stars.

Major bummer! Made an appointment after several attempts at getting through on the phone. I show up for the appointment, and the door is locked, but there is a sign to buzz in. I buzz, no answer. There’s a number on the door. I call, no answer. I email, explaining that I’m waiting outside for my appointment and continue the buzz and call cycle until 10 minutes after my appointment. Get an email saying that everyone is in session and they don’t see my name on the schedule for that date and time. I reply to the email asking if I had the date or time mixed up and if I’m scheduled for a different date or time. No answer. I call, email and contact groupon. Still no answer. I’m not sure how this is an acceptable way to run a business and the experience is quite the opposite of a relaxing massage.

This business is a sham/​scam that needs to be reported to proper authorities.
Do not buy the groupon!
The posted phone number for the business only leads to a recording that no one will ever call you back from. When you try to book online, you’ll receive an email telling you someone will get back to you and no one ever well.
I bought Groupon a month ago and have yet to hear from this business even after calling & emailing several times. Good luck getting your money back from groupon either. Total rip-​off. Beware.

Well from the beginning it was difficult even getting in contact with anyone as they only book through the contact page on the website. It took weeks just to book something and it was very inconsistent trying to go back and forth.
I was hoping that after all the trouble, the massage would make it worth it. I had purchased a 90 min deep tissue couples massage and was looking forward to it for weeks.
Literally the worst massage I have ever had. There was nothing deep about this massage. My boyfriend and I both concurred that it just felt like we had been moisturized for an hour and a half. It was beyond disappointing. We both had asked for firm pressure… It honestly just felt like they were rubbing our skin and not muscles.
If you want something relaxing, it’s fine. But we got a 90 min deep tissue for the muscle therapy… Which never happened.
The staff was wonderful though. They were very friendly and warm. Honestly the only redeeming quality of the visit. Unfortunately will not be returning.

Warm and welcoming, were my first impression of Isarios. Enjoyed a 60 min couples massage. Edward was my therapist, he paid close attention to my comments made on the profile I filled out and the massage was amazing! My partner enjoyed his massage with LaRonda and can’t stop talking about how thorough her technique is. Will definitely go back and will be recommending Isarios to my friends.

When I was reading the early reviews… Many have complained about how difficult it is to make an appointment. It was different in my case. Got a deal from living social and called them the same day of purchase. Was able to make an appointment in less than 10 minutes.
The place is not very fancy if that’s what you’re looking for in a massage place. The staff though was great and welcoming. My partner and I felt very comfortable. We got our couples massage and was satisfied on how well the massage went.
The place wasn’t easy to be found due to the fact it doesn’t have a big logo by the front.
I will definitely go back here again.

Wow, where to begin. First off, you can only book an appointment via email… which they only get back to you 3 days later, even if you follow up with them. Then, they email you the evening before to tell you that there aren’t any appointments left. nothing else… not sorry, not here are some alternative days and times. Pretty much they give you the finger and shoo you away. This is by far one of the most inconsiderate companies I have encountered in my life. I also informed Groupon of my poor experience as well. This isn’t how you should treat potential clients… especially ones that were going to tip generously. Oh well, got my money back and I’m happy to take my business elsewhere. Bottom line: don’t waste your time with this place

Process getting an appointment sucked, but Laronda was very warm and welcoming. Massage was good.

I have been going to Isario’s for a few months now. It can be difficult to reach them by phone, but they respond quickly to email appointment requests. The place is very clean and I’ve now enjoyed at least 4 very good massages. I will continue to return.

DO NOT USE THEIR GROUPON PROGRAM. I scheduled a massage for tonight but woke up with a horrible stomach flu this morning, i’m talking throwing up and basically inability to move, and they would not let me reschedule without having to pay full retail value all over again. Not compassionate at all.

This place is a SCAM — they never answer their phone, emails or left messages. As the rest of the people that left 1 star they all bought Groupons and can’t use them. Groupon could care less since they don’t give refunds. How is a business still open when everyone over the last 3 months as left 1 star. Worst customer service I’ve ever come across — the owner is either an idiot or doesn’t care that they have probably the worst reviews for a massage place outside of a flop house.

I purchased 2 groupons for this place and regret it. Im in the process of trying to get a refund. I’ve called and left several messages, emailed them to schedule and apt and the only response was via email. It stated they were scheduling massages for Aug and that’s it. I gave them a few options but still haven’t received a response and its been 2 weeks. I dont know how this place is still in business. I got great deals on both swedish and deep tissue massages but what good is it if i cant get ahold of anyone. Ive purchased many groupons for massages and never had this horrible of an experience. Moral of the story, don’t buy a massage just because it’s cheap.
If you’re reading this and haven’t booked with them yet, go elsewhere.

Zero stars if I could! This business will NEVER answer their phone. I called a dozen times at various times over several days, left messages, and no response. Good luck trying to book an evening appointment too– unless you can wait a month.
Book online, or contact them via text/​email if you ever need to change an appointment or want to «speak» to a human. Again, do not try calling! Worst customer experience I’ve ever had with a business.

I had a wonderful experience at Isario’s! Laronda is warm, knowledgeable, and thorough. I loved the aromatherapy and the music, which was pleasant and not distracting. I did not hear any background noise during my session. This was the best massage experience I have ever had. The facility is clean and sparse and while the location is a little hidden away, I had not trouble finding it or getting there via public transportation.
The only reason I am not giving Isario’s Therapeutic Touch five stars is because it was difficult to contact them. I waited a little too long to schedule the massage that I purchased through Groupon, so there weren’t any available times that worked with my schedule leading up to my Groupon’s expiration date. I emailed the business through the website to see if they will stil accept my Groupon, and never heard back. I called and left a message – same issue. I emailed again a few days before my scheduled appointment, and received a reply saying that my Groupon would still be acknowledged.
I will definitely go back to Isario’s Therapeutic Touch the next time that I am in need of a massage!

I didn’t have problem with making appointment. the place is clean and yes I can hear little noise but it didn’t bother me. their price is very reasonable, I will defenetly comeback for massage
My therapist was Alex and I highly recommended him. he was amazing

I had an awesome experience at this location.
My therapist was Alex. At first I was not apposed to having a man give me a massage but he was very respectful and did an awesome job releasing tension around my neck and shoulders.
Super affordable and the location is good. You can hear a little but of noise from the floor above but over all I give the place 5 starts for my first time.

FYI– we never got the refund after they scheduled the wrong day and couldn’t reschedule. Bad business model if they intend to stay open –if they even are still open.

I cannot give stars based on services received as I was not able to make an appointment.
I had attempted to make an appointment online for my Fiancé and I to get massages and their online booking system just doesn’t work. So I called to make the appointment, and the receptionist was very pleasant but told me to go back online to make the appointment. I am an advanced computer user, so there should be no reason to have problems with the online booking, but it just wasn’t working.
So I called back and was unable to get a hold of anyone for a while, just kept going to voice mail. Finally I spoke to the receptionist again and she sort of reluctantly offered to book the appointment. She gave me some times more than a month from now, which is not really helpful but its a Groupon, so okay.
She said that we would not be able to get the massages at the same time and that we would have to do each 1 hour massage separately. I know I don’t want to wait for an hour while my other half gets his massage, and I know he doesn’t want to wait for me.
She said that with the Groupon we could not get them at the same time. I would be willing to wait longer for the appointment to get a day when they had 2 masseuses available at the same time, but apparently with a Groupon, you cant do that, even if they are separate massages.
My complaint is with the fact that I got a Groupon as a gift, then got one for my Fiancé as a gift, thinking that we would be able to go at the same time and get separate massages. But we would have to sit and wait for each other if we both wanted them on the same day. I am just disappointed that we will not be getting our massages and wasted the money on the Groupon.