Jewel Osco

This could be a really great place, and I“m grateful it took up the gap left by Dominicks. Broad selection, good prices. But the same experience as Molly S. I counted 4 people behind the deli counter chitchatting between themselves as I wait for service. The first time you think, ok they’re tired, maybe it’s been a long day. The third? Plus gave me a half pound of ham instead of the pound I requested. I would have asked to correct it but after 5 minutes of waiting for one item, it just wasn’t worth it. So Jewel management, your staff’s «I could care less» attitude is costing you money, hope you don’t end up like Dominick’s did. Plus, the baggers often just magically disappear during checkout. I felt sorry for the cashier, I ended up helping her bag since they basically just abandoned her.
There are some good staff, good store stock, this could be one of the best stores in the area if the management just gets to work on improving customer service. Why are some of their employees so apathetic?

Standing at the deli counter, the only customer in sight. Two employees the notice of me, and say nothing. I take a number, and stand there holding it visibly. Angela makes direct eye contact with me. She sees my ticket. Then, instead of coming over and helping me, she waits as a man half way across the produce section starts moseying on over, and helps him instead. I normally don’t like to call employees it like this, but this is at least the 5^th time this has happened to me at this jewel, and not the first time Angela blatantly disregarded my presence. Delaying my dinner to write this review, and will now depart.

Honestly, I happily pay more to shop at whole foods. This place is simply «ghetto»

Has to be one of the worse staffed grocery stores in Chicago. I rarely come here anymore because it takes foreverrrrrrr to check out. Options limited right now though

I go here every Sunday because of convenience and easy parking. They are never staffed the well and the deli employees and rude and lazy. There is one employee in particular who may be a manager but is condescending to the other employees and treats the customers very poorly. I avoid the line he is bagging in. If there was another grocery in this area I would go there

I bought a salad from salad bar for my lunch. After I opened, I notice something gross on one of the cauliflowers (it look like a little flies). I went to the customers service to show that and get my money back. I assumed that they would say at least «sorry» but the guy who works there looked at me like nothing happened, he took my salad and gave me my money back (thx for doing at least that). people working there ignore customers all the time. if you wanna get something from deli section, be prepared to wait a while, they will help you after they finished talking to each other.

Store is good, but sales people are very rude. The checkout woman was chewing and snapping her gum and looked like she was half asleep.

This is purely for customer service. We had arranged to pick up some pallets about a week in advance. When we took off work early to pick up, they told us they could no longer do this for us.
Thanks Jewel!

This Jewel on Division & Clybourn has the worst checkout experience of any Jewel.
The Jewel at State & Grand and the one on Ashland are far better experiences. I keep hoping it’s going to get Bette but it seems to get worse. «Brutal»

Big fan of Maury, he went through my grocery list when I arrived and told me what aisle to find different ingredients in; he was full of energy and helped 3 people right after me. He saved me time searching for ingredients.

This is probably the best grocery store in the city. It’s got lots of variety, most of the brands you’d expect and hope to find, all at reasonable prices.
The produce seems fresh, and the packaged guacamole is quite tasty! There are a variety of frozen foods available.
I appreciate that the staff takes time to label some of the food products as gluten-​free. This definitely helps save time skimming through every label to check if the food is safe!

If Jewel is going to offer a fresh juice bar and a menu of fresh smoothies you would think they would have the right employee and training needed to make a drink in a reasonable and timely fashion. And, they don’t.
My first experience in attempt to order a fresh smoothie for breakfast at Jewel on Division before work was disappointing and frustrating. When I ordered my smoothie this employee displayed no enthusiasm or attentiveness to customer service. It was apparent that this Jewel employee had never made a smoothie before. They had to bring out the recipe and read word for word the instructions on how to make a Kale smoothie. They had to walk to the produce department twice to retrieve some ingredients. And, after 25 minutes of waiting they where still unable to make a 16oz Kale smoothie that was on their menu.
With much disappointment I apologized and cancelled my order because I was already late for work. I will never again attempt to order a fresh smoothie or juice drink from Jewel.

This Jewel is just meh.
I live nearby and had been shopping at the one on Clark/​Division until Jewel moved into the Dominick’s building. The parking lot is bigger and easier to navigate and the store is much bigger. So there are some positives but I never leave super happy about my experience. I shop after work between 6−7pm but occasionally stop in to grab something for lunch on my way to work.
The produce is not always fresh and it’s not as affordable as other people have reviewed. I bought a bag of cuties that were terrible. I always look closely because they are bagged in a red mesh to make them look better than they are and thought I picked a good one. When I got home 80% of the oranges were mushy. I made my husband go return them. I guess if I really want good produce, I should just make a separate trip to Plum Market. I also bought some coconut water last week and when I got home I saw it expired December 2014. That wen’t back as well. Gross.
Generally the staff are friendly. The stock guys and other staff that walk around are helpful and ask if they can help you find anything. The cashiers are always hit or miss. The day cashiers are usually nicer. There’s this one lady with a crazy ass weave. She used to work at the Clark/​Division Jewel. Don’t go in her line.
The Mariano’s that is going in down the street will most likely be much better. I might have to deal with the higher prices and shop there. For now, this Jewel is okay. And the one at Clark/​Division is only for quick trips if I forgot something.

One of the reasons why I shop at a grocery store is because the food is fresher generally than eating out. It wouldn’t be too hard to train your employees on what unfresh seafood smells like. Whenever I buy «fresh» meats or seafood here it’s generally questionable within a day or two.

Much better than the «ghetto» Jewel at Clark & Division.
Jewel seems not to know how to fill this former Dominick’s. It’s huge. Unlike a Whole Foods, which tries to pack food into every conceivable nook, this Jewel seems to have shrugged, thrown up its hands and left the produce area with TONS of unused space.
They seem to have figured out how to stock the shelves, however. No confusion there.
The woman at the checkout was very nice, even though neither of her eyes pointed in the same direction.
They have a big-​ass free parking lot, which is nice.
Protip: You have to enter on the right side of the building. You will see doors in the center. You will think you can enter there. You can’t. Don’t try. Those are exit only.

Jewel’s can be touch and go but I’ve enjoyed this one so far. They have a pretty big new store and pretty much everything I need and usually fresh. I’ve stuck with it so far.

Awful customer service. The employees are lazy and always just socialize with one another. There are so many people just standing around. This store doesn’t stand a chance once Mariano’s opens…

My experience was just so horrendous that I had to write a review.
Do any customer-​serviced based organizations teach their employees customer service anymore?! Do I really have to be the one to tell them it’s proper etiquette to greet customers when first checking them out? The service here is definitely lacking. It’s a much bigger store than the one on Clark/​Division, but the experience is part of the service — which I didn’t receive.
So this place gets 1 star from me.
I was complaining about the Jewel Osco on Clark/​Division but compared to here, their service over there is a ‘10’.

Once this suburban-​like Jewel moved into the old Dominick’s location we felt some cognitive dissonance because we liked it so much. We didn’t want to like it. There’s something nice about supporting the small grocery stores within walking distance: Potash, Treasure Island, Plum Market and the mini-​Jewel on Division and Clark. It was embarrassing how quickly we switched to making it our primary stop for focused grocery shopping. We still go to Plum Market for meat and we go to our guy Alan at Potash for wine and booze, but this new Jewel makes it so easy and (dare I say?) pleasant for everything else!
Yes, pleasant. This Jewel is pleasant. We stop and get a freshly made healful beverage from the juice bar and then meander around spacious and well-​stocked isles collecting our desired merchandise in a cart. Yes, a CART! Normally we confine our shopping to a basket so that we know that we can carry it home. We drive to this Jewel so we don’t have to worry about having to carry the weight of multiple bags a few blocks.
The produce section is expansive, fresh, and beautiful. The employees are amicable. They smile and make pleasant banter when helping me locate stuff and during check out. Speaking of check out, they’ve even helped us split up our groceries into multiple transactions so that we could maximize our coupon savings (I swear we’re not coupon-​ers!).
As much as M hates on the suburbs, she is ALL about this Jewel. She even lovingly refers to it as a suburban Jewel. Someone from the suburbs probably wouldn’t think too much about it but it’s definitely an unfair comparison to its nearby competitors and nearby mini-​Jewel.

At last it’s here! Jewel Osco has taken over the empty space Dominick’s had left in December of 2013. The food desert that Dominick’s created by closing is now filled with an even better grocery store opening in it’s place! This Jewel Osco is the new and improved superstore they are out to compete with Whole Foods Market and Mariano’s and might just win.
Entering the store the difference can be seen there is a freshly squeezed juice station were juice is sampled. The sushi station has chef artisticly making maki rolls and pieces of sushi An extra-​large, open and fully stocked produce department wraps around the different stations. Bulk products including a special olive oil station where you can concoct your own mixture of oils. Something that could be a little messier is the organic honey station equipped with plastic bear bottle containers for the honey, you can also purchase this honey already bottle. Set in the middle of all the different stations is one of my favorites the sweets which is not limited to but includes fudge and different types of popcorn. A very popular one caramel corn is covered with a thick buttery coating, it is delicious. There’s a very colorful lush floral section right next to where Starbucks coffee is served. In addition they have enlarged the hot table to make it comparable to Mariano’s. Along with many prepared foods to take home for dinner. Seafood choices can be steamed for free to take home for dinner. The extra large deli counters border one side of the produce department. Along the back of the wall is a very well-​stocked bakery that includes great breads and fantastically creative cakes, pies, cookies, and cupcakes. In addition in other areas of the store there is a liquor department in which there are wine tastings on Friday and Saturday. Finally since this is the Jewel Osco there is very fine pharmacy that has a marvelous staff.
The service was fantastic at Jewel everyone was very helpful from Don, who I saw when I came into the store, to Aiesha, my cashier as I was leaving.
I would recommend that you come in and take a look at the store. Hopefully, this Jewel Osco will continues to be as great as it is right now, it is greatly needed in this Lincoln Park Old Town and Cabrini.