Jimmi The Plumber of Chicago

hard to review someone that didn’t actually perform the work a contract was signed for. However, after rescheduling 3 times, we were pretty much done with trying to get him to fix our sump pump issues. Initial consultation was nice enough and came the same we called, but follow through is disastrous.

Jimmi just was at my home as I had a water heater that was overheating and leaking water all over my basement. Jimmy was at my home in just over an hour (so fast!) and did the appropriate tests to diagnose what was wrong with my water heater. In about 10 minutes, he went over why the heater was leaking water (my heater was overheating the water and the pressure valve was passing water out of the heater to stop it from bursting)… and he adjusted the settings to fix it. Although he mentioned that we will need a new water heater in the future, there was no pressure and he did what he could to keep the cost low for his visit to our home. We will definitely be reaching out to him for our future plumbing needs.

The first time we had them out, they installed a whole house filtration system and a disposal. We thought everything was fine, until the next time we had them out to look at our well pump. They said the filtration system was installed incorrectly (galvanized fittings to copper pipe) but they said they’d fix free of charge. They did… or so we thought.
A couple days later, we noticed a leak at the inlet to the filter, so I called them back to schedule a return visit. We scheduled four visits with them, none of which they showed up for. No call, no show. I called back and left a message on their voicemail saying if they had to reschedule that was fine, but we’re going on 5 weeks now and no word back from them after multiple voicemails left to them.

Jimmy was previously working with the company name Fair Shake Plumbing. If you look this company up in BBB you will find an F rating because of all the unresolved complaints. We are going to be added to this list! On 12÷20÷12 Jimmy was supposed to come himself to install a sump pump with back up. He was not able to come, but sent two guys to do the work. On 7÷9÷2015 we noticed that our ejector pump was working way more than it used to and discovered tons of water pouring into the pit. Called Jimmy and he said he would send someone out to look at it. They were supposed to come between 1 and 3, but did not. I called the company and the secretary said that they are running an hour behind schedule. When they finish their job in Palatine, they will call me when they are on the way. At 6:20 I was getting ready to leave the house and they pulled into the driveway. (No phone call) They told me that my sump pit was full of water and that it was diverting to my ejector pit because the sump pumps were not working. I said Well it should be under warranty and Jimmy’s guys are the one who put it in. They notified Jimmy and I had to leave for a meeting. I later got a call from Jimmy telling me that his company did not install those sump pumps. I said I remember talking to him about it and that he was supposed to come, but his wife had surgery, so he sent two guys instead. No, he claimed he did not do it and he only has one invoice for a rodding job on our sewer line. I said yes, we had that done also. The next morning I found the invoice for the installed sump pump. It is still within the 3 year warranty, so I do not understand why he hasnt called back. In the meantime, our ejector pump is working over time and we are afraid it will burn out. Plus it overflowed and damaged the carpet in the basement. Someone was supposed to come on 7÷11÷15, but no show. no returned calls and now it is ⁷⁄₁₃ and we still cannot get anyone in the company to answer our phone calls.

Working with Jimmy the Plumber was by far one of the worst experiences we have had as home owners. The job took over three weeks to complete when it should have taken two days, tops. When they were finished they left a huge pile of dirt in our front yard. When I called to ask them about it, I was told «it will settle with the rain»… There is no way four feet of dirt will settle with the rain — now we have to deal with that.
As part of the job they removed a bush in our front yard. We were never told this might happen, but would be called if they needed to remove, so were quite surprised when we came home and it was gone (in a pile on our front yard left for us to deal with). I understand if it needed to be removed, but a call or heads up would have been appreciated. After digging all of our pipes (toilet/​bathtub/​faucets) were running yellow/​brown water. After calling with no response, my husband fixed the issue himself.
On multiple occasions they told us they were coming to the house, but were no call no shows. This is after my husband and I both took off work in order to meet them. Never an apology or even an excuse. We had to follow up with them daily to understand what was going on — they never took the initiative to contact us. When we were able to get a hold of them, we were just told what we wanted to hear, which was never actually the truth. In the end we ended up following up with the city on the final inspection because we did not trust that Jimmy the Plumber was actually doing anything.
We knew the job was going to go over estimate as they needed to dig deeper than was originally quoted. However, we could not get them to tell us how much more we owned until the final day there were there and needed payment. Completely unprofessional.
I would avoid working with these guys at all costs, it is not worth the stress and headache. RUN!

Charged me $ 700 for ejector pump, it failed within a year, charged me $ 850 to replace. Was left with a loud bang when it shut off
Quoted me $ 300 to fix the flapper inside the toilet
Called to resolved issue, Does not return calls.
Finally got a hold of Jimmi himself said he would be at my house at 9 Wednesday but never showed up. Called the office ‘Jimmi had an emergency customer he had to go to’ I’m an emergency customer too. Don’t you guys believe in communication?
Called a competitor who fixed the shut off valve that Jimmi’s guys installed wrong and fixed the flapper for $ 175. His guys carry around a price book, asked how much to replace a hot water heater $ 2,500. The new plumber’s cost was $ 1150 for a 40 gallon.
Read the reviews here and on Angie’s list and decide for yourself. After no follow up calls and being blown off — YOU’RE FIRED Jimmi!
Do yourself a favor and subscribe to Angie’s List.
I found a great plumber who had 500 reviews that were all graded an A. The tech was professional, polite and honest. Everything Jimmi’s plumber is not. I’d like my $ 850 refunded to me please

It appears my experience is the same as another who wrote a similar review for this plumber, as I don’t even have a chance to review his service because he never showed up. He gave me a time range in which he said he would arrive with a call 30 minutes before arrival. After I had not heard from him following that range, I called him to find out where he was. He let me know he was finishing another job, and would be coming to our ways shortly. While I understand some jobs take longer than expected, he was unapologetic and never let me know he would be later than the time he previously indicated. Even worse, he never showed up! No apology, no show, no nothing.

Terrible customer service and shoddy work.
It’s great to find a plumber willing to come fix a water heater on Christmas Eve. Too bad he charged me $ 275 and it only worked for a week.
I called to ask if he’d give me a partial credit towards a new water heater (at this point it would be cheaper to get a new one) and his response was «I gave no guarantee for how long it would work.»
I said, look, it seems reasonable to give me a bit of a deal given that whatever you did only lasted a week. Either I can give you the work or I can call someone else and write a bad review. Don’t you want the work?
He started off on how the heater was working when he left so how much more did i expect. I simply gave up and called someone else. Ridiculous — even if he’d cut $ 75 or $ 100 from the install price I would have been happy and gone with him. But he clearly doesn’t care about his reputation let alone being a decent guy.

Like many Chicagoans, I woke up to frozen and burst pipes during the big polar vortex that blew through town a few weeks back. Needless to say, finding a plumber to come out to my place was a challenge. Fortunately (for me, unfortunately for her) a co-​worker was on the business end of burst pipes in her building in the middle of the night. She had a plumber that saved day at 3am — Jimmi. That same plumber came out to my place within 90 minutes of getting my call.
Sleep-​deprived and chilled to the bone, Jimmi came out and fixed the ruptured pipe, defrosted the remaining frozen pipe, and tested the remaining faucets for signs of further damage. He was even helpful in referring a contractor and laying out next steps for finishing the job through an insurance claim.
Punctual, professional and passionate about his work, Jimmi is a great find. Don’t screw this up — call Jimmi.

No call no show —
It sucks to wait around all day at home for a plumber when you need one, it sucks even more when said plumber doesn’t even show up or call to say he can’t make it! If you cant make it to an appointment just call and tell me. I am an adult, I can accept these things. I cannot accept a total disregard for professionalism however. There are other plumbers that would have been able to come out to help me out today but I thought I was set to go with Jimmi.
Ahh well. Better luck next time I guess.

Walking up to a water issue in our home with two kids is not a good thing. We quickly researched our options and found Jimmy. Since we didn’t have any hot water we needed help fast! Jimmy came over and was very efficient and knowledgeable. He was very sincere and understanding of our needs. He fixed our problem immediately and even came in on a Sunday to accommodate our busy schedule. I would definitely recommend him for any plumbing issues. He has years of experience and is as honest as they get.