Koam Taxi Association

This review deserves no stars. My young son and I were picked up at Chicago O’hare airport by driver #1066. After the driver put our bags in the trunk, he stumbled against the cab. At first, i didn’t think anything out of it. After entering the cab I thought I smelled alcohol. After he asked 3 times where we were going, another clue I should of realized he was drunk. He pulled out of O’hare and began to immediately drive too close to the construction cones on the side of the road. I immediately started to panic. He began to speed and and veer to other lanes. At that point I told him to pull over. The expressway was packed and except for trying to get out in the middle of traffic which I wasn’t sure was the best answer either. This was the cab ride from hell. He finally was able to pull over in a Enterprise car rental parking lot. The was only after my son and I had to plead with him to slow down several times. We feared for our lives. After exiting the cab, I immediately called 911. I didn’t think clearly and should of called while in the cab. But I gave them his cab number and the direction he was headed. I assume back to the airport. I truly hope that they caught him and he didn’t jeopardize anyone’s else’s life. This was a first hand experience of how dangerousness being in a car with a driver under the influence is like. It was not the ending of our trip that I had expected.

Would do zero stars if I could. This is a complaint against taxi 4815tx, driver Sinan. He should be fired! He refused to take my husband and I to our destination after we told him how we wanted to go there. When I questioned him as to whether or not he would take us, he pulled over and told us to get out in the pouring rain. Now that I see the other multiple negative reviews about Koam, I’m not surprised.

I used cab # 6740 — Mr. Patel was the driver– and forgot my phone in the cab. – He picked up my phone and found out were I was staying and pprought it back to me-​WOW THANK YOU! there are still honest people out there.

Their cars are clean. That’s why I call them. Unilocal has the wrong number, tho. (773) 508‑0800 is the right one.

there are still some good people in the world,
so like many people every day i left my cell phone in the cab on the way back from the airport. I had a way of locating it so i noticed that it was driving all over town so i figured that it was in still in the cab. My phone was on silent and i also had a pin lock on it so the driver did not hear me call. He tried to call me but since the phone was locked he could not pull up the info. I called the company and since i used a credit card they were able to locate the driver and give me his number. I called him not really expecting much but he was actually relived that i had found him, he was actually worried that i would never see my phone again. Not only did he want me have my phone back he actually delivered it to me. I would have never thought people would still do things like this, i had to give him a nice cash reward that he never even hinted for.

HORRIBLE SERVICE. Cab# 2330. I was just dropped off by one of your drivers (at 12:35 am on Oct. 7, 2011) and I was appalled from the moment I stepped into the cab until he sped off with his trunk open and passenger door open! After a flight from Phoenix to Chicago I was picked up at ORD by cab# 2330. I was assured by the attended that calls the cabs that they all accepted credit cards. The driver asked where I was going, kept how many miles away was my destination and that it was a «short trip». The cab smelled terrible, he sped the entire way and I convinced him to use his GPS to locate by destination in Bellwood, IL. Upon arriving he said he could not accept my credit card because it was «short trip». I told him the attendant at the airport said all cabs did and that that was his only choice. I had no cash. He hurriedly and reluctantly ran my transaction, asked me to choose his tip on the little cc device, asked me to «just sign» a receipt I could not read. I told him I had bags in the trunk and he just sat in the drivers seat. I got out got my own bags and as I lifted the second and last one out he sped away – trunk still up and open. passenger side door still wide open.
I will never use this service again. As a travelling professional I have many choices and Koam Taxi will certainly not be one of them. This incident involving the treatment of a single female passenger at 12:30 am will certainly be reported to the BBB.
PS I clicked one star because it was the only way I could post.

Horrible. Stay away. Driver was rude, unprofessional and did not know where he was going. When I complained, he almost assaulted me.
His number was 5469, stay away.

Cab #1205. I would give negative stars if possible. This was the worst cab ride I have ever been in. The driver was reckless, almost rear-​ended a horse carriage and was screaming and swearing at the cars around him. I was scared! I called the cab company when I got out because I was so shaken and they didn’t care and just said, «mmhmm». They should not be allowed to drive passengers and I will NEVER get in a Koam cab again.

Koam is also an auto body shop. From reading the other reviews, their auto body service is just as poor as their taxi services. I took my car in to get a new door after an accident. They originally estimated that the job would take two days. I live right down the street and didn’t want to have to deal with a rental or anything, so it seemed like the ideal place to take my car. A week and a half later, they advised me my car was «done».
Apparently they have a different idea of what this means. The new door is on and painted, but there is one area where they did not completely paint, there is dust all over the interior of my car and the inside of the new door is completely disgusting. There is also a large piece of plastic hanging that drags along the ground.
The individual mechanic who worked on my car was very nice, even loaned me his own car so I could get to work when the repair ended up taking so long. He also admitted to me that his boss, the owner told him to leave my car and work on others instead, (I’m guessing those that required more expensive repairs). Koam wasn’t even able to provide an itemized invoice of what they did on my car, just a sheet with chicken scratch and the total scribbled on it.
I’m giving them the opportunity to make this right and complete the job. If they clean this inside, touch up the door and fix what ever’s dragging I will be more than happy to update this review.

This is a complaint against cab # 1839TX — and the company as a whole for ever hiring this lunatic.
I needed a cab from ORD to Broadway/​Foster in Andersonville. After entering, the driver kept raising the ‘flat rate’ fee and I finally spoke up and asked why. He turned around — not paying attention to where he was going at all — and yelled at me to read the sign on the back of his seat. So, I did. But before I could digest any of it, he repeatedly asked me why I was questioning the fare. I said I had never seen such a hike on the rate and that I fly out of and into ORD a lot and take cabs a lot (aka «I’m not an effing tourist.»)
It was at this point that he turned around again in his seat and SCREAMED at me that I am a «LIAR!!!» I have never been so offended in my entire life. He kept at it and I just ignored him until finally I said, «IT’S FINE, JUST DRIVE.» All while taking his information down because never in my five years in Chicago have I ever been treated that way by a cab driver.
He then proceeded halfway through the trip to ask me why I would lie to him, where I worked, if my parents lived in San Diego (???), if I had a boyfriend, if I met my ‘boyfriend’ in high school and questions I’m not even going to share with you fellow Unilocalers. Rude. Disgusting. Wreckless.
I will never ride in a KOAM taxi again.

If I could give this company zero stars I would. I got picked up by a driver near Little Italy. First, the driver had no idea where he was going and as he was putting the address into his GPS he didn’t even look where he was driving. Then he started asking my friend and I completely inappropriate personal questions — our names, had we been drinking, where were our boyfriends etc. When we told him we didn’t want to answer his questions and asked him to stop talking to us he got really angry and kept trying to get personal information from us. Then he started driving incredibly erratically– speeding, swerving, cutting in and out of traffic on the highway. It seemed like he might have been on drugs. My friend and I were in fear for our lives and asked him to pull over and just let us out, and he didn’t do it immediately until I started to actually scream and swear. We left without paying. It was without a doubt the very worst cab ride of my entire life and I will never use this company again.

Well I had a great ride home form Downtown to West Town. The driver was really nice and friendly. They have installed credit card machines like in the stores which make it so much easier for you to pay. And I was told all the cars have it.
I will call them next time I want to go out.

On Oct 7, ’09, Koam Taxi, medallion #5249, nearly ran me off the road. I was in the far outside lane, SB on LSD, approaching the North Ave Exit. The cab was slightly ahead, one land inside of me when he leaned in on me, riding the white line, as i was pulling ahead, but he swerved back quickly. I was almost completely next to him when he swerved again, no signal, no turning of his head, continuing to talk on a cell phone. I laid on the horn, still no glance, still with the cell phone to his ear, and still encroaching in my lane, forcing me to think about hitting him or the guard rail by the lagoon, and simultaneously hitting the brakes. He sliced across me, jumping two lanes, and exited. Still, no glance, still talking on the cell phone. I was near home and reported this to the Koam Taxi Association and the City ***312.744.4006***. This incident greatly frightened me and my thirteen year old daughter, who was riding with me. I ride in a taxi about three to five times a month, but never again with KOAM.

Rude & Reckless Driving Cab #1057
Took a cab from ORD to Rogers Park. The cab driver swerved in and out of traffic going 95+ mph, tailgated other cars and repeatedly slammed on the brakes. I spoke up and requested that he slow down b/​c I was getting sick to my stomach. The cab driver said, «this is a special cab for Rogers Park customers». He was pissed at us b/​c we were going to RP instead of downtown and he said he made more $$ from downtown customers. He put my life in danger as well as others around me. He is a rude, selfish douchebag.