Kuhn Plumbing

I used Kuhn for my apartment condo. We had a diverter that went out in the shower. I felt the customer service was poor. They over-​billed us by a few hours and so I called to voice my concern and they did adjust the bill, but I do not think I should have to call and argue the bill. It was a waste of time and money.

I knew I’d get a «our policy is our policy because it’s our policy because it’s our policy» response from the owner… And I did… I declined to have the extensive work done to the toilet because, the way it was explained to me, I didn’t need it. You were already charging me $ 40 over the $ 150 quote for $ 1.20 worth of materials and 15 minutes of your technician’s time. I don’t need to support that kind of profit margin, thanks.
It’s a shame, too, because I own several multi-​unit properties and work for a real estate developer with 19 commercial buildings with over 1000 tenants in Chicago. You took the quick $ 190 over having a long-​term customer.
Poor business model.
Update: Mr. Kuhn called after this was posted and asked me to remove the post… He explained the high cost of doing business in the City of Chicago and said, if and when the repair breaks, he’ll come out and do the repair we initially paid for.

As a long time Owner of a small Century old Lakeview East Condo building we have seen many a plumber. From reasonably priced to expensive. And the experience level has run from rank Amateurs to experienced Journeyman. If you want to play games and take chances to save money, Kuhn isn’t for you. If you have a problem and want it fixed correctly the 1^st time, than Kuhn is who you call!

I’ve always used Kuhn Plumbing, and today I had another great experience. Nathan came to my condo after I found my toilet bolt was rusted (not a good sign!). He replaced the old wax seal with plumbers’ putty (so much better and thicker than the wax seal), replaced the bolts, cleaned off the toilet collar, put in a new supply line, and made sure everything was working perfectly before he left. He also cleaned my floor off of the rust bits and made sure everything was in tip top shape before he was out the door. He also has to be one of the nicest guys. He answered all my questions, and I learned a lot. I’m always relieved when Kuhn shows up because they know what they are doing.

I have used Kuhn Plumbing for over a decade now, both for a condo association I was president of — and for two of my own residences. Within the past month, they have worked on my personal home and my rental condo. Every single time they have worked for me, their pricing has been fair, given the skill and time required for the job. Some jobs were very large, requiring 4 or more plumbers at once, others look one man just an hour or so. I have never had a bad experience. They are always timely and professional — and — their work is flawless. They are also almost oddly polite and tidy, which I appreciate. i never want to have to call a plumber back after a visit — so I will continue to call Kuhn — and I strongly suggest others do likewise.

Kuhn Plumbing is THE BEST. For many years it has provided us (100y/​o+ house) with excellent work and perfect customer service. Has never failed!

I have used Kuhn a few times in the last year since moving to Chicago last summer. They did good work, but I thought their prices were high.
Last month they came out to replace a seal on a leaky toilet and they charged my wife $ 380 after the plumber spent 15 minutes in the house replacing a $ 10 seal. $ 380 is what most plumbers charge for installing a new toilet.
They also quoted us $ 7200 to replace a couple of 65 gallon hot water heaters. After shopping around, I found a highly rated local plumber who quoted us just over $ 3000 to install the same units.
Can you spell… ripoff.
Fool me once, shame on you, fool me twice, shame on me!!!

Kuhn is not a bad plumbing company. They do good work. The problem I experienced was with their prices and billing. I have worked with enough plumbers to understand that plumbers are not cheap. I know that parts are marked up. The hourly rate, number of hours billed for the work done, and the amount of mark up for the parts was absurd. I was became frustrated also with the billing experience due to a warranty issue and bad communication.

I recently used Kuhn plumbing to fix my dripping shower and slow running toilet. James was great! He was kind, worked clean, and fixed my problems. He was also very thorough as he pointed out that my toilet was not bolted to the floor correctly and fixed that too. I am very happy with the work they did and I will use them again.

Recently I had a problem with my sump pump battery backup and I called the folks at Kuhn and they made a number of trips to my house to try and diagnose the problem. It turns out the backup unit had be sent to the manufacturer for warranty work. Tim from Kuhn was in constant contact with me as well as the manufacturer to see when it will be done. He was very consistant with his messages to me as well as VERY firm with the manufacturer in that their delay was impacting HIS customer.
Today, with the expected thaw from all the snow we received, there was a power outage at my house. I called TIm from Kuhn and told him of my situation and within 1 hour, he had somebody at my house with a replacement battery backup unit, even though my original unit was still being repaired. This is excellent service given the fact that he had many calls for busted pipes due to the reccent cold snap.
I have used Kuhn for other project at my house and found them to be knowledgable and extremely straightforward with what they recommend. I can call them and know the job will be handled with no corners cut and in a way that give me peace of mind.
I would trust Kuhn with any plumbing job in my house, large or small. Call Kuhn Plumbing with confidence!

I am not at all satisfied with the performance of this business. The plumber had to come back twice to get the job finished. The man was here for eight hours. When I questioned the bill they told my he didn’t stop for lunch. Sure. I was told what the cost per hour was, but then the shop sent a helper along with the plumber, and I had to pay extra for that guy. The rates are very high. I don’t think my physician gets that much. If Kuhn was the last plumber on earth, I wouldn’t call them. Don’t you do it either.

Kuhn did a great job they responded to our call within 24 hours. The plumber fixed the issue in a timely manner. You’ll get top quality service at a premium cost.

The Kuhn plumber came when he said he would, did a great job of fixing two sump pumps, explained the repair/​replacement, cleaned up, and did it with pride. The price was reasonable. What more can one ask?

I have a Flushmate toilet, and Kuhn was listed on their website as a vendor, so when I started to have problems with mine I gave them a call. One of their plumbers comes out, and is reading the instructions, which concerned me a bit, and informs me to call Flushmate and have them send out the entire flush tank and assembly, as it’s under warranty, and then they will come back and install it.
I follow his steps, and when I get the rep on the phone and describe the symptoms she explains that there is simply a flow control valve that needs to be removed, no replacement parts necessary. So I call back Kuhn, explain it to them, and they come back out, and sure enough they do exactly that and its working. Had the story ended here I’d have gone for 3 – 4 stars, as they should know these things, or should have done what they told me to do and call in, and save them, and myself, a second trip out.
Then the icing on the cake — I get a bill for the second visit! After the wave of frustration and anger wore off I call and explained the situation, and they called back and told me they were waving the bill, and offered me an apology, but the damage was done. I’m sorry, I’m not going to pay for your plumbers education.

I have used Kuhn Plumbing services for several years at both my home and workplace. If you want an honest, professional service done right the first time this is the crew to use. A slow drip can do a lot of damage before you ever see it and something that doesn’t work quite right makes me crazy. I don’t mind paying a union rate for first rate work because when you pro-​rate the cost over the years the work will last, it’s pennies a day.

Kuhn has a policy of starting to bill as soon as their vehicle pulls up to your building, whether you know they are there or not.
Upon being told by phone that he could park behind the building, it took the plumber 15 minutes to do so, because there was a garbage truck in his way. Each 15 minutes is $ 41. Guess how much it cost me for the plumber to park – you guessed it, $ 41 extra.
The plumber they sent competently fixed the simple plumbing issue we were dealing with, but only after leaving sticky, muddy footprints the length of our apartment.
In total, a 25 minute job (time spent working) cost me $ 302 (initial call + $ 30 part + additional labor cost).
I will not be using kuhn again, nor will I recommend it to others.

I witnessed the employee dropped his tool and bounce which caused 4 of my floor tiles to be broken/​chipped. The guys clearly lied to avoid taking responsibility for the damage. After much correspondance, Kuhn basically called me a lier and paid me $ 200. The work to fix the tiles cost $ 500. Anyione who doesn’t put the customer first or stand behind their work & workmanship is NOT someone I would recommend doing business with.