LA Fitness

I cancelled my planet fitness membership because we wanted more amenities, but at least pf always had paper towels and cleaning solution available to wipe the machines with. This gym location always runs out of paper towels and are not replaced consistently. The biggest issue that I have is that they don’t have wi-​fi and their network reception is terrible. I can only enjoy a workout when I am in a spot that connects me to the internet. These seem like basic needs for a gym member to have and makes me consider canceling my membership and go back to PF bc at least they had free wi-​fi and paper towels and sanitizer to clean the machines with.

This gym is the worst I’ve ever been to. The locker/​shower area is a Petri dish. Gross! I’ve been there at 5 am, closing and all hours in between. I’ve never seen anyone cleaning it.
Be very careful with your belongings. Lockers have been broken into. Wallets, car keys and cars stolen. This happened to a friend of mine. Keep your phone, keys and wallet with you.

I finally decided to come in to LA Fitness and check it out as a guest, despite the negative reviews I’ve read.
I must say, I was impressed by the attentiveness of the staff as well as their friendly service. To begin, I was given a tour of the facility by Israel, who happens to be the General Manager. His calm, respectful demeanor alone was very refreshing, he made me feel so welcome.
I proceeded to work out as a guest and before leaving, I decided to sign up for a membership. The process was quick and easy.
I then inquired about personal training and was scheduled to meet with a trainer the following day.
I met with Ernesto, who is just awesome! He is so knowledgeable and passionate when it comes to fitness and nutrition. We talked about my goals and I received a complimentary training assessment afterwards.
Overall, I give this facility 5 stars. It appears to be very clean and well maintained.
The staff is great and I definitely recommend anyone that has been discouraged in the past, to come back and check it out.

If I could I would give then –5 is the worst ever service. They make you sign and pay for inscription and last month. They told me I would be able to bring a guest just because they want take my money and then when I try to go with my guess they say that I have to pay $ 20 dlrs extra. Manager did not do any thing to help me. As I say was the worst ever experience. Terrible.

We were very excited about this place opening in our neighborhood, but it has not lived up to expectations. This place is pretty crappy. Its relatively new and they have already had a fire in the building. The alarms were going off for 3 days and the music in the classes wouldn’t work. The gates at the day care weren’t working either and no one mentioned it when we dropped off our kid. The barely have any classes, especially on the weekend. Instructors regularly miss class and the front staff doesn’t even know until someone brings it to their attention. When they do show up, some of the instructors (Daniel — Spin Class) don’t really know what they are doing. The pool is always filled with people «hanging out». Its almost impossible to swim laps. People just jump in your lane and start swimming around. I have actually experienced people bringing their young children into the pool to teach them how to swim How does that happen? Nobody enforces any rules. Nobody understands lap pool etiquette. One guy was upset with me because I wasn’t stopping at the end of every lap to give him a turn. That’s after he jumped in a lane I was already sharing with 2 other people (3 people in the lane).
Don’t even bother with the whirlpool or sauna. The whirlpool is always filled with people socializing and the sauna is regularly over 200 F. Its impossible to spend more than 2 minutes in there. The locker rooms usually pretty disgusting. Nobody cleans them during the course of the day.
When you complain to on-​site staff they just say there is nothing they can do. It’s corporate. Looks like we will have to go back to the South Loop location.

So a friend of fine that has a membership had gotten me a 2 week pass to go try out the gym. I had called prior to go to the gym to see if it was still valid and they told me it was. So once I got there they took my name and made me talk to a representative who was extremely nice. When I gave him the pass so he can activate it he had to pass it through the GM and the GM gave me the most dirtiest look and said it wasn’t valid. I asked him why and all he said was «Because it’s not valid.» The representative looked at him with a face of confusion because he knew my pass was still valid. I simply thanked the rep that was helping me out and walked out. At that point my friend whom had given me the pass was walking in and I explained to him what happened and he got me in with his membership. But the GM just kept giving me dirty looks while I was passing by. Great Gym but the service itself sucks.

This is the 2^nd LA fitness center I have been to. It just opened 3 months ago and became crap already. No one cleans the machines and the locker room is dirty. The staff are very unprofessional and the trainers doesn’t put their focus on you. I have seen the manager and he is the rudest manager I have seen. La fitness shoukd really hire someone that have experience and what what they are doing. I don’t even use the equipments because no one cleans them. I only go there for the classes.

*update new manager is awesome
Machines and weights are good but considering how all the weights aren’t picked up and everything is always misplaced it’s hard to work out.
Front desk staff don’t really care for there jobs, there is an exception to some of them but for the most part they just sit there and check people in. The
sales staff don’t care about the customer as much as a customer would want which is a con, again there are exceptions to some of the sales staff. Main reason this gym gets low stars is because of their manager. He is completely rude and should really be replaced with someone who actually knows how to be a manger and run a business. His personality is horrible and only cares about himself. I know I am not the only one who thinks so.
Men’s Lockers room is okay.
basketball court is the only upside.

I have come here before with a friend who has an account with her being allowed to bring guests. She recently had a chance to get a 7 day pass for a friend so she could allow me to go while she was at work. Not wanting to go alone, I call and see if I can get a similar pass for a friend. The front desk said yes shouldn’t be a problem and it would only be a 3 day pass. I say that’s fine, and when I come in, they have me sit down and talk to a manager. The manager, who is beyond rude, doesn’t understand what I’m talking about. I explain that I got a pass under my name, someone from the la fitness called to confirm, and told me to come in. and that I wanted to get one for my friend. He told me you don’t have an account, so you can’t give someone a guest pass. I told him that Im not trying to, I’m just seeing if you guys would give my friend a similar pass. (Which the lady at the front desk handed me, a three day pass). Then he repetitively asks me if I’ve been here before. And I tell him yes because I’ve been here as a guest with my friend who has an account. Then he started to tell me that I can’t reuse the pass again after I’ve used it. BUT I DIDNT EVEN USE THE PASS. I re explained myself three times. I don’t understand why I had to. It was simple. Everyone else I explained it to understood me. The manager was extremely unhelpful. He didn’t care about anyone. He was more worried about himself then anything. When I got angry and decided to leave he didn’t care he walked away before we could. CALLING CORPORATE.

Brand spanking new! Nice new place with big pool and many different types of machines. People that work here are friendly. Like this location a little more than the one near chinatown, and it has its own parking lot.

For a brand new facility, this place is rather disappointing. I go for the pool and the hot tub, so I can’t comment on the machines.
The women’s locker room is absolutely disgusting! I came two days in a row and both times the showers were full of huge chunks of hair and wads and wads of wet paper towels. Are people using them as towels? Or are they just not cleaning? I assume not cleaning because the floors look like they haven’t been swept or mopped in days. I’m really afraid of what this place is going to look like after the «new» wears off.
The staff is also rather disappointing. When I asked how to use the mini lockers, the girl at the desk didn’t know and had to ask someone in the sales area, who angrily brushed her off and told her the keys were «in the desk» After she searched fruitlessly the guy finally came and found them in a different drawer… only for us to realize we didn’t need a key, the instructions were on the side of the lockers.
On my second visit, when I mentioned the state of the locker room, I was told «well, people do disgusting things» and that the locker rooms are cleaned every day. It REALLY doesn’t seem like it.
The hot tub is more of a warm tub with wimpy jets that blow cool water for some reason.
I’m highly disappointed in this location. Glad I have a nice facility near work in Oakbrook, but I really signed up for this location because it’s so close to home.
Parking is rather limited too.
If I continue to come back, I’ll be bringing pool shoes and maybe a bottle of disinfectant, lord knows they probably don’t use it here!