Lincoln Park Dentistry

I love Dr. Nili, the only bad thing about him is, it makes it hard for you to see any other dentist. since you will NOT receive the same level of comfort and service from any other doctor.
Quite frankly I think 80% of Chicago dentists have to record a session of Dr. Nili’s work and watch it everyday and learn from his way of treating patients. I wish I had found him sooner.
He explains the procedures for you in a nice way, he is extremely cautious of you and your pain, and makes sure you are as comfortable and relax as possible. and does his best to save your tooth from unnecessary operations and your money.
he is very very gentle when dealing with your body, sometimes I feel like he can feel exactly what I feel, and knows when I will have pain before I know and prevents it.
he is very professional, very polite, very clean, and patient and cautious of your health. treats you like he would treat his own teeth.
Both of the repetitions (Eva and Ana) are very polite and nice and happy, anytime I see them they are in a good mood and try to help you with best they can, and that’s very hard job, since they have to deal with insurance complexities. however they do need a new fax machine (their fax machine doesn’t work sometimes)

As an ER physician I take healthcare very seriously and I highly recommend Dr. Nili. I have been going to him for about two years now and he is very professional and very nice. He takes the time to explain procedures and preventative care and the cleaning is very thorough. He is a young dentist so he is very easy to relate to and since his practice is relatively new it is easy to find appointments convenient for anyone’s schedule. He also does not seem to be eager to do procedures that are unnecessary like many dentists I have gone to in the past. I’m very happy I started going to him when I moved to the neighborhood and plan to keep doing so when I move to West Loop in a couple of months.

This was my second appointment with Dr. Nili and he had a much more pleasant demeanor than the first time I saw him about a year ago. I was pleasantly surprised. My appointment was actually for 10am today but I ended up getting there at 9:30 because I thought I’d have to search everywhere for parking but ended up finding a space right away. Anyway, they saw me within minutes of getting into the office, which was pretty early! The dental assistant was very nice as well. However, I think I got in early because someone canceled their appointment or something, and I just got lucky with parking because it’s a Tuesday morning. However, I did feel a bit rushed and I don’t think the cleaning was as thorough as I’ve experienced before. Honestly I went here because it was close to home and was covered by my limited dental insurance. Still though, could have been a lot worse.

I’ve had two appointments with Alexandria Balich, D.D.S. in the last two months. She’s good at her job and calming. A very nice person as well. I recommend that anyone schedule an appointment with her for their dental needs. I have nothing but great memories from the two appointments that I wasn’t exactly looking forward to attending. Thank You

I was a patient there for almost 7 years and after each visit I swore I wouldn’t return but end up returning because of my limited insurance coverage. Over those years, I’ve seen 3 different dentists there because for whatever reason, they never end up staying. The dentists are not very personable in their interaction and rush through the visit. The customer service at the front desk leaves much to be desired every time I’m there, and I’ve even experienced errors in their billing. I’ve had at least two fillings done that were done incorrectly and had to returned because the pain returned. The last straw for me occurred after months of increasing tooth pain. Begrudgingly I returned to Lincoln Park Dentistry. The very young dentist was quick in her evaluation, professional but very dry in her conversation with me. I needed a filling. Within days after the filling, the pain returned but worse. That was it. I finally changed dental offices for good and saw a seasoned dentist with a great reputation who had to refill the cavity because of the poor job the dentist did at Lincoln Park Dentistry. My opinion, if you need an average dentist to do a decent cleaning, they are fine. But there is definitely better out there where you will be treated like a patient deserves to be treated.

FINALLY!!! A great dentist you can actually TRUST!!! Dr. Nili is the first dentist I actually feel like isn’t trying to sell me procedures I don’t need. Thank you Dr. Nili for talking me through every step of my cleaning and filling, and actually talking the time to talk to me and not rush me out like a lot of other dentists I have seen do.

DO NOT GIVE THIS PLACE YOUR HARD EARNED CASH AND TIME!!! After dealing with this place for 7 years I feel it is necessary for me to move on! I will say that my experience with the various dentists such as Dr. Lewis, then Dr. Castor and finally with Dr. Baruch have been highly satisfying-​BUT THAT’S IT! I have heard many negative things about this place but I did not want to give a negative write up because the dental work was excellent. But I’ve had it!
With that being said, my dissatisfaction is with the new dentist, Dr Nili. He was extremely rude and condescending and would not listen to any of my input!
The office staff is rude and incompetent and not accommodating at all.
They never get the billing and scheduling right. I canceled an appointment the day before and matter of fact Dr. Nili himself answered the phone. I told I had a very bad cold and my asthma was acting up and that I would not be able to make the appointment. He told me to call back tomorrow and reschedule. When I tried to get an appointment I was told by the office manager that I cannot have any early morning appointments because I’ve canceled too many times! The office manager was downright rude but I scheduled the appointment anyway. Well couple of weeks later I get this bill for missed appointment!
So Lincoln Park Dentistry can go bugger off!

In general, bad communication. My appointment was canceled before (not sure how or why?), and they did fit me in but I had to wait an extra hour. The dentist was very nice, but the management and running of the practice is a mess. Hard to reach and get in touch with. And I think it’s kind of weird they don’t have a website in today’s world.

After having a not so great experience at my last Chicago dentist (overcharging, not very transparent service, overselling, rudeness, etc. etc.) I was on the hunt for a new dentist. My dental insurance is not great, and it’s hard to find a good dentist who accepts it (Cigna DHMO), but Lincoln Park Dentistry came recommended by my coworker. After reading reviews here, I was a little concerned by others’ experiences, but what the hey, it’s one appointment.
I must say I was very pleasantly surprised. I experienced NONE of the issues other people did (perhaps they have been reading Unilocal and made some changes?). My dentist, Dr. Nili, was very informative and spent more time with me than my last dentist in 3 appointments! My scheduling process was easy and painless. I even called back with a question after booking but prior to my appointment and again was met with friendliness. The receptionist and the hygienist the day of my appointment were both friendly and helpful as well. And I walked out the door with no further charges. Overall I gave them a 4 because, well, it is the dentists after all, but I would highly recommend them especially if you have Cigna DHMO and are struggling to find a good dentist.

I agree with all reviewers, Dentists are great, reception (on the phone) is horrible. My dental plan pays for 2 cleanings a year. NO MATTER when you have them. I schedule my cleanings closer together, then pay for interim cleanings somewhere else (have bad ph in my mouth, causes tartar build up). EACH time I call I have to explain this, over and over, ad nauseum. My husband also could not make an appt at year end b/​c they told him he was not «due» for a cleaning… by the time I told him this was incorrect, verified with insurance, it was too late to secure an appt. IF you can get in to see the dentists, they are excellent. That is the only reason we stay. But making an appt. is like trying to get in to see the pope. When I go next, if I can get in, I am bringing a copy of all these reviews and giving them to the dentists. I feel bad for them, because they are so good, but their gatekeepers really try and block patients from getting appointments. It’s very sad b/​c this could so easily be a great office. Location is excellent, easy street parking, and good dentists… sadly, the people we have to go through to get to the good parts make it impossible for all but the most determined to get an appt. Good luck!

Although my experience with Dr. Baruch was great, I will not go back to Lincoln Park Dentistry because of the poor customer service I received at their front desk.
I have had multiple negative experiences, including problems with billing (getting overcharged for services) and scheduling. Not only was I overcharged for a service in January, I didn’t receive a reimbursement until spring. No apology, nothing. Okay fine, I received my check and I was willing to give this office another chance.
I called the front desk in June to schedule a cleaning and Dr. Baruch’s first available appointment was in August — okay, no problem. I’m happy to wait. The day before my appointment, I never received a reminder call. I called their office to make sure I had the correct date and time in my calendar, and the receptionist said my appointment had been cancelled in July because Dr. Baruch would be out of the office on that day. I never received a call to say my appointment was cancelled. Needless to say, I’m glad that I had the courtesy to call the day before. Her next available appointment was in October. I already waited 2 months for an appointment, I’m not going to wait 2 more months for an appointment that I thought I had scheduled already. The receptionist said she would talk to her manager about scheduling a sooner appointment, but I never received a call back.
The receptionist is rude and unwelcoming. The waiting room is outdated. Needless to say, it’s worth finding another dentist in the area that would provide you with the customer service you deserve.

AWFUL!!! I have never given a 1 star review (I would give 0 if I could). I made a visit to this place about 2 weeks ago and I was told to return for 2 fillings. I made the trip all the way from Indiana because they were the only dentist that had an opening for that week. I get there on the day that I had booked my appointment. I have it written on my calendar, and it was a day I had to schedule around my busy schedule. When I get there, they tell me that they have no record of an appointment for me. I did not make the appointment via telephone I did in person, I have a card that says the date and time, but because they were incompetent and couldn’t put it in their calendar I had to pay the price. The so called, supervisor, Ann, was very rude. She didn’t go through the trouble of finding out what happened or if there was a way to accommodate their mistake! She just said nope you’ll have to come back another time. Then of course I was furious because you don’t clear up an entire day, drive 30 miles, pay for parking, etc. to just be dismissed by this poor excuse of a «supervisor». Honestly, there are many people out there that need a job and this person is just taking up someone who could do it much better and with a smile. Anyway after insisting multiple times to find out what happened, whether the doctor could see me, and whether I could speak to the dentist, Ann just shrugged her shoulders and made a face and said nope. I wasn’t even allowed to speak to the dentist to ask if there was a way to fit me in her schedule after her staff had made a serious mistake with scheduling my appointment. I will never go to this place again. I don’t have time to waste, or the patience to deal with Ann or any one of their poorly trained staff. Unfortunately, the dentist was descent (a bit rushed, but informative) so too bad she is going to lose business because or her incompetent staff. This is by far the worst customer service I have ever received.

Like many, I get a bit anxious going to the dentist. I was thrilled to meet Dr. Baruch who was understanding and talked me through everything she was doing. Very pleased with the experience (plus no cavities!) Looks like I finally found a dentist I won’t mind going to every six months :)

I read some of the reviews on here before I went but had to get a dentist appointment in fast. Here is the scoop:
Pros — Well informed dentist; very thorough job; friendly demeanor; spoke about several different options to help me make an informed decision.
Cons — Yes I agree, the waiting area is a little dated (but who really cares), waited for about 10 – 15 mins for the dentists assistant to return after she had already seated me in my chair.
Overall, it was a good experience, the assistant and receptionist were friendly enough and the dentist was friendly and thorough.

Due to a change at my work, I have HMO dental insurance (CIGNA) now. I can only go to «in network» dentists.
After some research, I chose Lincoln Park Dentistry. Not because they looked good but because they seemed the least bad. Some of the Unilocal reviews of the other «in network» dentists are just freaking terrible. I definitely got the feeling that dentists that accept my insurance are bottom of the barrel. Starving for patients I guess.
I showed up for my appt… The office is low end but adequate. Old furniture, cramped, and an 80s feel. OK by me
I had made an apt for a cleaning. I was called in 30 mins late. OK by me
Right away, without saying a word, the hygienist put a lead blanket on me in preparation for Xrays. What? Do I have a say?
I interupted and told her I was in for a cleaning, had a full scan 1 yr ago and wasn’t in for Xrays. No dice. She insisted on the Xray. I said no. She said it was part of the full exam. I said no. She said it’s important for my health. I said no. She called in the doctor.
The doctor insisted I take the Xray. She said (Dr Baruch) that I could not have a cleaning without an Xray. I explained that Xrays are for checking cavities and I’m in for a cleaning. She insisted. I told her no. She insisted. Etc Etc Etc.
After about 10X back and forth (really) I got up and walked out. For the record, I’ve never been to any doctor and done that before.
Is there some law that says dentists have the right to preform a procedure you don’t want? What the hell just happened???
Good luck if you go to these guys. One things for sure, you’ll get plenty of xray work done.

I’ve called 5 times today to make an appointment and can’t get past the answering machine (have left 2 messages thus far). I’m starting to wonder if they are even in business anymore. I know from experience that they don’t return calls, so I’m going to continue to call until I reach a human being.
I would have given LPD one star, but I really do like Dr. Tores. She’s very nice, very thorough and does a good job — when I can get in.
If my insurance allowed me to switch, I probably would right now just so that I can make an appointment and be done with all this run-​around.

I’ve been going here a few years now, and I love Dr. Castor. Sure, the building could use some upgrades. But after being ripped off by more than a few fancy dental offices downtown, I tend to think some are simply spending money on the wrong things.
Dr. Castor is the best dentist I’ve had in years, hands down.

Dr. Castor is great. She makes you comfortable, takes the time to talk things out and has a soft touch (important with a dentist!)…Don’t listen to all these negative reviews…
The actual place/​building could use an upgrade, but honestly I’m more concerned with the quality of work being done in my mouth… which is great…

I’ll just make a short list of why this place sucks:
— They cannot keep a dentist here more than a year or two. I’ve been going here for 7 years and I cannot even tell you my dentist’s name. I get a new one almost every time.
–They NEVER answer their phones.
–They don’t return phone calls. I’ve left three messages this week without getting a call back.
–The ladies at the desk are unpleasant at best.
You’re probably asking yourself why I would go to a sub par dentist for 7 years. Well, I’m lazy and it is easier to make 5 calls to get an appointment here than it would be to go through the process of finding a new dentist. The actual work on my teeth has been fine. However, I’m sick of the lazy staff here and I’m moving on.

I was a patient here for several years, only because they were the oly place that accepted my DMO that was near my home; however, LPD has unreasonably inflexible operating hours, which is enough of a reason to never go here. The dentists were totally fine, but I had nothing but trouble with their front desk staff.
A few years ago, I unknowingly missed an appointment (which is probably a familiar problem with LPD, as they book you six-​plus months in advance), and when I called to make my next one, thinking I was overdue for a cleaning, the front desk clerk (like another Unilocaler has said) said that I had missed my previous appointment (only days before I called, ironically) and said I would be charged $ 30.
At the time, the office where I worked had a nifty phone system that made a permanent, searchable record on my computer of every inbound and outbound phone call. The LPD desk clerk said that they had definitely called to remind me of my appointment at my office number. I called shenanigans, explained that I had no record of their call and insisted that I get the charge reversed (I should have blown them off but apparently I would have been turned over to a collections agency!), and ended up getting a heated phone call from the office manager the next day. She was OUTRAGEOUSLY rude – I could tell she was the kind of person who loves to get into bar fights – who screamed (yes, screamed) «ARE YOU ACCUSING MY GIRL OF LYING?» at me.
Your «Girl,» eh? I don’t appreciate that kind of backward language – it’s demeaning and ignorant, not to mention unprofessional.
I maintained that I was not told of the appointment, but paid the late fee anyway. I still needed a teeth cleaning, but have moved on to a new dentist. Do the same, Unilocalers.