Lincoln Park Institute for Oral and Cosmetic Surgery

Beware! The people posting here are not confused or weird or deluded. We were given an exorbitant quote, which my husband ultimately agreed to since he just wanted his wisdom tooth taken care of. After reading the posts here, I wanted him to cancel the surgery, but he had already given them a couple hundred dollars for his initial consultation and didn’t want to lose it.
What a mistake … we have been billed hundreds of dollars beyond the original estimate for a simple procedure that went as according to plans with zero complications. It is costing close to $ 3,000. This is literally unbelievable and laughable.

Surgeon Dr. Greene is very professional but their front desk is horrible they are incredibly pricey 380 is their price for laughing gas! I wanted to get my wisdom removed and went there, the person In charge of billing could not tell me an exact amount of how much I would pay for the procedure. I called my insurance and they told me that they should be able to give me an accurate amount. I called the office and the lady would not give me an exact amount. On top of that they billed my insurance 125 dollars for a free consultation that they advertise on their website!!! Honestly this place is a rip off and they charge your insurance with everything they can! I called other places and they have reasonable prices would not recommend this place they even ask for a credit card or debit card information rip offs!!! Dont waste your money I was able to find a better place and they were able to give me the exact amount due for my procedure!

I just about fell over when I saw this place is averaging 2.5 stars. Marvin Greene is professional, friendly, and highly skilled. I had a significant cavity in one wisdom tooth and a small cavity in another, and decided I wanted all four out so it would be over with. I got a fancy X-​ray (the machine rotates around your head) and a consult, and was set for surgery just three days later. Please note that all of my wisdom teeth descended perfectly, so my extractions were all on the easy side.
On surgery day, I was taken on time. I chose to be put under even though insurance doesn’t cover it (thank you disposable income!). It took about 30 seconds to drift off, and I woke up 40 minutes later. That evening Dr. Greene called me at home to see how I was doing and remind me of the post-​op instructions. Who does that? Dr. Greene does. To my total shock, there was no swelling at all and I ended up not even needing painkillers during recovery. I opted for some Advil P.M. just to help go to sleep, but I was never in pain at any point. I didn’t eat anything harder than pudding for three days just to be safe. Incidentally, if you want to coax someone who’s reluctant, tell them wisdom tooth extraction is an easy way to lose five pounds.
Unlike the horror stories in other reviews, I had no issue whatsoever with my insurance or making payment. They were very straightforward about everything and I understood exactly what I was paying for. I don’t know whether that means I was lucky or if complaints have led to better practices.
If I moved out of the area and needed oral surgery, I would seriously drive 50 miles plus to be treated by Dr. Greene again. Don’t let the bad reviews scare you away.

I was referred here to have all my wisdom teeth removed. I was a little surprised I was still charged for the visit even though I had my own xrays, not a big deal. The nice office and rooms made up for it, as well as the complimentary coffee. Fast forward to the actual procedure. They were able to work something out with my financial situation. I was very pleased with this. Dr. Hanson and the nurses were all very polite and humorous. The doctor gave me more shots when I felt I needed it. My teeth were pulled, it was relatively quick and easy. My recovery went much better than anticipated. I was eating food I was’t supposed to the following day. The prescribed medicine was also a plus!

Dont go there… The dentist is very unprofessional !! Went there about a year due one of my wisdom tooth (the rest of them were not bother) doctor did my consultation. Person on the front same as nurse very very rude.
They give me the bill and it was super high since the dentist decided to pulled out all of my wisdom. so I decided not to do it at that time. Apparently I needed a highly risk surgery because the position my Wisdom was.
Came back yesterday, because finally the one wisdom that was bothering me before start to bother again. So I made an appointment, they told me the dentist will do my procedure same day, I don’t need consultation. Nothing!!! Today 30 min before my appointment they call me saying that the dentist won’t take me because he had to go.
They didn’t mind the pain I told the I was having!
Thanks god other dentist was able to take me, not mayor surgery it anything!

Came here to get a procedure done back in April. Provided them with my insurance card and asked them to make sure I was covered through my dental insurance company before we proceeded with anything. There billings lady took the card to apparently make the necessary calls to verify. She came back shortly after to let me know that I would be covered. Before I was put under they let me know that the procedure in it’s entirety would be roughly $ 3000(extracting all wisdom teeth) and that my insurance was going to cover $ 2000 of it. I paid that $ 1000 that day.
I get a call from these people 5 months later now that says I owe them $ 700 to be paid in 7 days or it would go to collections. Apparently I didn’t have the insurance they initially thought I had and now I wasn’t covered. Moreover I checked with my insurance company and apparently they never received a call from these people at all. These people have the shadiest billing practices I have ever encountered in my life.

I was nervous with the reviews, because I needed a doctor in-​network that could get me in asap. Everything there happens pretty fast, but I’m happy with the outcome. Ask tons of questions, and have it in writing. I was a little unnerved when I had a bit of a panic attack and the Dr. Hanson injected the sleeping drugs when I said I wasn’t ready. I am glad that he suggested to take out both sets of my wisdom teeth at once, even though only one side was above the skin, cause now I don’t have to go back. The nurse held my hand and made sure I was comfortable and fully asleep before the doctor started the work. Only swollen on the side that he had to drill the bottom tooth. Was only in bad pain after the sleeping drugs wore off, but the 800mg Ibuprofen really helps. Mixed feelings, but I’m glad I went through with it.

Never having been to this place before & recommended by my hometown doctor (I’m in town for a month & had late extraction infection). I was in the chair talking to Dr for no more than 1 minute and he wrote an antibiotic prescription. It’s my fault for not asking how much this would cost before I sat in the chair, assuming it was somehow covered because my surgeon back home recommended them and I never paid my surgeon for follow up complications (went in 3x post surgery & didn’t pay once). Come out to $ 125 charge for 1 minute and an antibiotic prescription. Seriously?! I also didn’t appreciate this not going through my insurance first before being asked to pay. After reading other reviews on billing issues I should have stood my ground. I go to about 6 specialists and have never paid more than a copay outright which is never more than $ 50. Even an ER visit cost me only $ 100 — but they charge $ 125 for a «limited» evaluation. Besides billing issues the staff & doctor are nice but I can’t comment on expertise for small amount of time I spent here. Just ask questions and make sure you understand how & what you will be billed before you agree to anything!

I have never hi-​fived my doctor before… I was so nervous. Sure the shots hurt like hell. But after that I was worried for nothing. Fast accurate and reasuring. Nice work Dr Hanson.

The procedure done was an all on four. I went in there with teeth in very bad shape, and now everything is excellent. No pain, quick recovery, and everything is going very well. I cannot say enough positive things about the procedure, the people who work there, the bedside manner during the surgery, follow-​up, etc. If I can give them more then 5 stars we certainly would. Don’t understand the previous negative posts regarding the billing, everything is fair and proper with them. You will not be disappointed going here!

This place…
DO NOT GO THERE IF YOU CARE ABOUT WHAT’S HAPPENING TO YOUR MONEY! I was literally quoted 3 DIFFERENT TIMES for the total bill of my procedure. What’s unfortunate is that Dr Greene was really amazing pre, post, and following up about my surgery (which got complicated).
These little motherf’ers (sorry but not sorry about my language) double billed BOTH my dental and medical insurance (maxing out my dental benefits for the year) for the same surgery, and then told me I still owed additional payments. I’m planning on contacting my lawyer that’s on retainer, as well as both insurance company’s, and like other reviewers, the state board of dental examinations AND plan to report these people to the ADA (American Dental Assoc.) for insurance fraud, cause let’s be real… that’s EXACTLY what this is. Charging my insurance companies for the SAME SURGERY for different amounts?! That’s a HELL NO in my book. All of us work to hard in this city to let someone steal money like this.
End rant.

Scammers!
They will make you sign a document that will make you pay anything they wanna charge you without giving an estimated cost first hand. 2 Months after going there for a consultation (that lasted 20 minutes) I received a $ 300 bill (I never knew I would have to pay anything).
I complained on the phone and they were very rude to me. Then, I told them I would file a complain to the state board of dental examinations if they didn’t give me a discount. When I told them that they freaked out and gave me a discount.
I have never written a review on Unilocal but I felt I have to do it this time. These people are 100% dishonest, don’t trust this business.
I am glad I didn’t get my wisdom teeth out with them. I ended up going to Smile Design. They did a great job, way cheaper and honest.

BEWARE THEY OVERCHARGE AND THEIR BILLING DEPARTMENT IS REALLY DISHONEST! Everyone on Unilocal seems to agree with this. If I could give this business 0 stars I would. The office told me my procedure would only cost $ 500 and that my insurance would cover the rest. Then a few months later I get slapped with a bill from them for $ 1000. When my insurance wouldn’t pay him because they didn’t feel the procedure he did was warranted after he submitted blurry X-​rays to them, he turned around and sent me a bill for $ 1000! I had to argue with his incompetent office staff– Marisol specifically, who kept saying she d get back to me and would never call me back. I had to go out of my way several times to call her after not hearing from her for days on end. When my general dentist actually called dr Hanson and informed dr Hanson that he had gotten rid of too much of my tooth and now he didn’t have enough tooth left to put a crown on it, dr Hanson refused to refund me the near $ 500 I had paid out of my pocket for his faulty unnecessary work and instead tried to offer me a credit at his office. Why the heck would I trust to have him do work on me again and cmon, it’s not like he’s a bakery or a clothing store, so what good is giving me a credit to a dental office going to do? Days later I actually got a letter from my insurance saying that they had paid dr Hanson & of course he kept the money the insurance paid him even though my dentist told him he had shaved off too much of my tooth& he did a botched job on my tooth. The office never told me the insurance had paid them and still gave me an issue about paying the entire bill! This office is a bunch of crooks– with poor customer service skills and they personally only care about getting your money and doing 3 min procedures that are unnecessary just to bill your insurance a really high price and when insurance won’t pay because the work is deemed unnecessary or faulty, they’ll turn around and jerk you and smack YOU with an expensive bill. Save your time and money and go elsewhere of your teeth needs!

There’s a reason these guys can afford Lincoln Park rent, and it’s going to come out of your pocket. Be very cautious before trusting these guys with your money.
The doctors themselves were courteous, professional, and gave me the best possible experience for my oral surgery. The business as a whole, though, will be dishonest upfront and bilk you for an absurd amount.
At the time of my procedure, I had both Delta dental and BCBS of Illinois PPO medical insurance. I needed to have 4 wisdom teeth removed, and provided the necessary paperwork in advance.
They said they couldn’t be sure of how much it would cost until I needed to pay, which should have been a red flag. I paid $ 300 cash the day of, and then received a bill for nearly $ 900 after.
It doesn’t look like they even bothered with my medical insurance, and the bill doesn’t even deduct the $ 300.

I agree with the last reviewer, I really don’t understand all the negative reviews. I’ve been to this office multiple times, and the staff is very pleasant and the doctors are fantastic. As long as you understand your insurance policy, and review your treatment plan before you have the actual work done, there shouldn’t be any surprises. I know that Dr. Hanson has extensive surgical training and handled my mom tooth extraction and implant placement with ease. The result was great, and his chair side manner is comforting and confident. Just what you want in your oral surgeon.
I would recommend this office to anyone looking for a great oral surgeon!

CREDIT CARD IS BEING BILLED A YEAR LATER FOR AN APPOINTMENT I NEVER HAD THIS YEAR !!!
I used LPI a year ago and the billing department was a nightmare. They require payment up front and that is alright as long as when the insurance payment comes in it is given back to the patient. Which it wasn’t. I had to fight for two months for the insurance reimbursement payments. They had sent the payments to LPI and not to me. Their excuse was they need to wait and see if there was a balance on my account. How can there be a balance, when the services are paid in full up front and prior to the procedure?
I finally had a conversation with my surgeon, armed with all their billing print outs, my insurance print outs and CC statements. I was then given a check for the amount my insurance reimbursed them for the services.
Now a year later they are billing my credit card again for an appointment/​procedure this year that I never had. I was out of town on the appointment/​procedure date they are charging me for. This is not good business.
I am starting with Unilocal and will continue to report them to the proper agencies that govern such unethical billing practices.

I really don’t understand all the negative reviews, although I noticed most of them are directed towards the billing and reception areas. Dr. Greene is the most knowledgeable oral surgeon with such a long list of credentials. I scheduled a consult for my wisdom teeth extraction and swiftly got in for the procedure a couple of weeks later. It was a piece of cake! They have a very modern, clean practice and I love the text appt. reminders. I would definitely recommend!
* side note to all the billing complaints– I suggest you call your insurance and educate yourself on your plan. Verify this with the receptionist and make sure you have something in writing. This will save you time and money.
Dr. Greene is part of PPO premier which doesn’t necessarily mean all PPO plans.
As long as you do your research, you shouldn’t have any problems.

SHADY BILLING!!!
Like many other reviewers, I was referred here by my dentist, Westend Dental, who i love. I needed to get all 4 impacted wisdom teeth out. After reading the reviews, I was definitely skeptical, but I figured that my awesome dentist wouldn’t refer me to a bad place, so I set up an appointment. I made sure that they accepted my insurance, and they told me that they did.
First, I have to say that the staff and Dr. Greene are very nice. My procedure went as well as it could. I did have some complications afterward, so I set up another appointment to make sure I was healing ok. After that appt, I felt much better. However, I kept getting food stuck in the sockets, so I made another appointment. When I told them the problem, one of the assistants said, «We didn’t give you a syringe for that last time?» Um, no you didn’t give me that or I wouldn’t be here! Thanks for wasting my time. It’s not like I’m busy with law school or anything. That was annoying, but it was nothing compared to the billing fiasco.
Before I went in for my procedure, I signed a document that quoted me $ 639 out of pocket for the procedure. I had to pay that up-​front. Because they assured me that they took my insurance, I thought that would be the end of it. NOPE! When I got the statement from my insurance company, they told me I had to pay $ 1,000 more! I called my insurance company and they told me that LPI had MISQUOTED me. It turns out that Dr. Greene is out of my network. The office failed to disclose this to me even after I asked about it. If I was told the CORRECT information, I would have found another surgeon. According to my insurance company, my out of pocket should have been ~$ 300 for the procedure from an in-​network dentist. Needless to say, I am pissed that LPI LIED to me.

Please stay away from this place.
I was referred here by Webster dental, which i have a lot of trust and respect for, but Lincoln Park Institute, is shady to say the least.
I needed an extraction, which webster dental doesn’t do so they refereed me here. The day i arrived, they were running behind, but they sat me in the operating room and put novocaine in me immediately. They then left me sit in the char starring at the wall for over an hour.
Finally the doctor came back in and asked how i was doing as if he didn’t realize he left me sit there for over an hour. And said he needed to give me more novocaine, no kidding.
Then the lady from the front desk came into the room with a clip board and papers i needed to sign basically saying that the doctor will only perform the operation if I agree to pay in full today. Well this was after i gave her all of my insurance and everything checked out. And now that I’m all novocaine up they stick me with a bill pre operation. So i thought that was weird, but at this point what options did i have?
Now nearly 3 months post op, i still have yet to receive any insurance benefits because they will not follow up with the insurance company. And mind you i already paid $ 1400 out of pocket for a single tooth extraction. (Side note, this is a huge overcharge, a single tooth shouldn’t cost that much. I’ve called since to get quotes, which i should have done in the first place.)
When I call i must not be the only person complaining because as soon as i mention anything other then scheduling an appointment they send me to the complaint department. Well this place only has a handful of employees, but they need to have a complaint department.
At this point I’m just assuming I’m going to have to eat this bill. Since this operation at Lincoln park institute, i’ve had additional work done at webster dental. But because Lincoln park institute provide my insurance company with the information they’ve requested, any additional claims are in limbo which means webster dental hasnt been paid.
I’ve saved the best for last, this is the shadiest part!
On the forms that lincoln park dental submitted to my insurance company, they specifically said that the insurance benefits should be paid to them, not to me. SO i called again today to complain.
They took my money upfront and are now trying to scam my insurance company by directly taking my benefits.
When i called the lady said that the billing department was available today and they’d have to call me back. I’ve never received a single call from them after they’ve said that so i guess this will be an ongoing battle.
My strong recommendation is to stay far away from this place.

I was referred here by my dentist, Westend Dental, whom I love… but this referral was way unappreciated. I have to get my wisdom teeth out, so came here for a consultation, but ended up going to Armitage Oral Surgery (highly recommend). I waited a long time to see the oral surgeon and when he came in, he had sweat pants on, tennis shoes, and was drenched in cologne. It was sooo odd.
When they gave me the price sheet with what the total would be for four wisdom teeth extractions, it certainly seemed high. So, I went to Armitage Oral Surgery and the cost was $ 1000 less! LP Institute definitely threw in some other random, unfamiliar charges. Unbelievable. So glad I was skeptical enough to look into this more and find a much better place.