LOFT

I really love the sales and do much of my shopping online from the Loft, but since my office is right down the street I often find myself looking in the windows as I go by. I was really interested in the new fall stuff so I decided to go in as I often have. Once again, I was disappointed by the service– the girls in there are usually not that friendly or welcoming. I go in just to look at quality and would rather buy online.

Since it was remodeled it’s very nice looking. I actually ended up going there twice in one day at lunch and after work. It’s spacious so you don’t feel like you’re crammed in fighting to shop and there are plenty of dressing rooms. I had an unfortunate customer service experience there, where when I asked for a different size it was like I was creating a serious disturbance to the world. I had to call out from the dressing room (I guess I could’ve gotten back totally dressed and taken all my bags and my purse and gotten it myself) and she actually said, «WHAT??» like a sullen teen. I asked for a manager and she and the other manager were very wonderful, and so was everyone else, including at the cash wrap. It’s definitely a store worth going to, if you don’t mind that not everyone cares to be working there. Don’t let one bad apple spoil the bunch.

All ATL stores are a hit or miss with me. Sometimes I can find an item in my size on sale. Other times, they only sizes left are 0 – 6. Anything that 8 and above, you are out of luck. This location is closed for remodeling. Schedule to reopen in June.

I just really cant stand the service at this location. The associates are really unfriendly especially on my last visit. I tried on 4 pairs of jeans and 2 didnt work out, there wasnt a fitting room attendant so i attempted to hang the two pairs of jeans on the clothing rack in the fitting room. An associate came behind me abruptly and barked I’ll take those in a very rude manner. I saw signs all around the store that said «Ask about our Loft insider program to get 40%» When I went to check out and asked the associated about the «Loft Insider program» she stated «It was an email we sent but I guess you didnt get it since you asked». I said «I am on your mailing list but I dont check that email frequently just give me a sec to look for it». She barked «It’s fine I’ll just give it to you» and then started complaining to a coworker about something as she finished checking me out. Awful experience

What do I have to do to get some service? A greeting? Eye contact? Is this Christmas Past and the staff can’t see me or hear me? Sometimes I wonder.
I only go into this store when I need something an the ATL on Monroe doesn’t have my size.
Two rules for ATL:
Never pay full price, wait until stuff goes on sale.
Decent petites section, but you do have to be wary of the schoolmarm quality that creeps into Loft styles.

I’m surprised a downtown working woman could not like this store! At least half my work-​clothes come from here and as a petite 30 year old, ATL is a godsend. I have serious problems finding stuff that fits me, looks professional and doesn’t cost an arm and a leg (think Banana Republic).
This store isn’t the biggest and sometimes the selection leaves a bit to be desired. But I rarely walk out of here without something cute that was on sale — a nice dress, a scarf, a cardigan, gold pair of sandals, etc. It seems almost everything here goes on sale eventually.
They also have a LOT of dressing rooms and I’ve never had to wait for one. I understand some of the other reviewers are peeved at the lack of customer service. I’ve never noticed this and I’m here probably twice a week… although frankly, I don’t like to be bothered when I’m shopping, so it works out.

Normally I’m the kind of shopper that likes to shy away from shops like this… mostly because you can find these items anywhere, but every once in a while I like to go in to get basics, like sweaters and simple work dresses.
However both times I have gone in there lately I have gotten NO customer service. Period. No one to say hello, no one to assist me in the dressing room, etc. And it’s not like it’s busy. I would forgive and forget if it was busy– but no.
I mentioned my annoyance at receiving no help (even when I standing next to someone… she didn’t even acknowledge me!!) and the manager apologized, so at least there was that.
I still say thanks but no thanks. I think I’ll continue sticking with my boutiques.

I’ve bought a couple of pieces here, but they aren’t anything that I’m terribly crazy about. It’s nice, boring, appropriate, run of the mill biz wear.
I have a real problem with the cost of these items vs. the quality. The quality is on par with clothes from Target, yet they cost 2 – 3 times more. So you just pay for the Ann Taylor name? That’s stupid. Especially since the construction is so poor and the fit is hella unflattering. But, like Tim Gunn, I could make it work… if I wanted to spend $ 50 on a thin, practically transparent white button-​down shirt. I do not.
Another thing about this store that puzzles me is the HVAC in the front of the store. I walk past here twice a day and each time I am blown away (literally) by the force of ac or heat blasting out from the doors. Approaching trains cause less wind. What up?

I have a love/​hate relationship with the Loft. Because half their stuff is cute, their pants are actually long enough for me, and you can get a nice suit there for under $ 200.
But then, they also have the skirts with the chain stitch embroidery that even my grandma would think is too dowdy, shirts with random bows, and more sweater sets than anyone could ever need.

Ooooh, ATL.
What to say, what to say.. . it’s not my favorite but sometimes it does the trick. I have bought a few things here — mostly stuff to wear to work (skirts, tanks to wear under suits, smart-​looking shoes, etc). Some of the stuff here is just so.. . well, duddy. BUT if you dig a little, you can find some good deals. Other bonuses: I am always one to two sizes smaller here and the dressing room lighting/​mirrors are extremely flattering (who doesn’t love that)!!!
This place gets PACKED at lunch time with women on a mission so be prepared to throw some elbows. But if you’re going to trade your sandwich for shopping, you probably already mean business!

Decent selection of clothes — sometimes, I have trouble finding stuff in my size though. The location is a bit odd and in the midst of all of these office buildings.
But if you sift around long enough, you’re sure to find something either on sale that you might want to buy just because it’s so cheap or something in my size that I really like and will just go ahead and buy it.