Lumber Liquidators

Lumber liquidators contractor gave me an estimate took my deposit for materials. Months went by with getting the run around and they never did the work. Beware of getting your money stolen as well if you deal with this business and their contractors.

Leave it to lumber Liquidators to NEVER stand behind their product!!! Our floor is bubbling and peeling away and they said because it was installed in 2013 it is our problem. Who won’t stand behind a major home product for even 3 years??? They sell shoddy material, have lousy customer service and in general are a horrible company. If you want floors installed in your home go to a reputable flooring store who doesn’t buy their shitty floors in China and then tell customers — too bad, not our problem! Worst company ever!!! Both our sons put engineered wood floors in their entire homes also but the big difference is they bought theirs from an independent dealer. They have had no problems. Moral of the story — LL is a horrible company!!! If I could give them below 1 rating I would! Never again!!!

We really tried to give them a chance. With their good prices I thought that a few mistakes on their employees could be overlooked, but I’ve finally had it with them. The kid that works there, Isaac said he would send me a sample, and he didn’t. Anyways, we put in an order with them, and when we called back to confirm the delivery date that same kid said «unfortunately they are all out of that wood». Ok, then why didn’t you call me and tell me that you are out?! We put in another order, which was also out. This continued about 5 times, and over a month of us trying to GIVE THEM THE MONEY. They kept messing up, promising to call us to confirm the delivery date, and not only did they never call, but they were out of everything we ordered.
Also, we scheduled for someone to come and give us a quote on the installation, and nobody ever showed up. This is just comical… we are trying to give them the business and they treat it as a joke. I don’t know how much those employees make per hour but they clearly do not care about providing good service at all.
Save yourself the headache and go to Floor and Décor for similarly low prices or Home Depot for convenience.

Was told $ 25 would get me a contractor to measure my square footage and a quote. Well, the guy came out and did his part but the emailed quote I received was very limited in it’s information. It basically had what the contractor was charging minus the labor and the only other item was total price. I replied to the email asking for a detailed quote with the square footage and material charges and was told someone would call the next morning. That didn’t happen. I replied to same email asking for more information and got nothing. So, I’m glad that I only lost $ 25 with these guys. From all the other reviews poor service seems to be the norm.

Summary: Salesman lied to us just to make a sale. Told us that the floor could be refinished. All resulting in a noisey creeky cheap looking floor.
We now have $ 4000 of flooring that is improperly installed, creaky/​noisey.
I thought that I would give them a chance despite negate reviews. Huge mistake.
Whoops.

If you absolutely have to use their services, only deal with Thomas at this location. He was the absolute only person who has been helpful and has done what he says he will. Thank goodness for that man.
Other than Thomas, dealing with this location has been a nightmare. I went to the store one day an hour before they closed to find the lights off and the door locked. When I knocked, some teenager working there walked over and unlocked it — no opening the door for me, no saying hello, nothing. I placed an order for samples with him, and was told they’d arrive in 2 days. Three days later they hadn’t arrived, so I called back to check, and was told the kid (Isaac) had never even placed the order. The manager, AJ, assured me that he would place the order that day and it would arrive in another two days. Two days later, when it was supposed to arrive, I get a call saying they were never able to order the floors because they weren’t available. I was obviously angry and told them that they’d now set me back a week, and AJ promised to see if he could find the samples at another location and would call me back later that day. Two weeks later I’m still waiting for AJ’s call. Most of the times I called the phone went unanswered, as did the messages that I left. I finally went into the store and asked Isaac why he never placed my order, and the kid had the nerve to suck his teeth at me, roll his eyes, put his hand up, and say, «Whatever, I already told you why.»
Their prices are good, and hopefully people will have better luck at another location, but I would warn people to never, EVER deal with the absolute incompetence and laziness at their Chicago Throop location. And if you ABSOLUTELY have to, just speak with Thomas. The rest of them don’t even know the meaning of basic customer service.

Never fulfilled order!
I’m posting this negative review in lieu of trying to get a full refund, and my complaint is with this particular store– I’ve had much nicer dealings with Arlington Heights.
I placed a small order for two types of flooring that I wanted to try out to be delivered to Troop street because it’s my closest store and shipping to a store is free. Lumber Liquidators order shipment tracking is horrible, so I waited months, got calls from another store, called customer service, called the Troop street store, and received multiple calls from them.
So finally I call the store and confirm that all the orders are in, I go there the next day to pick up and the store manager says he doesn’t know where the order is, and they have no idea at all about the trim pieces. Almost like a scam. Thinking back now, I wonder if the store manager is selling out of the back of the warehouse.
He takes my number, says he’ll locate the order and call me the next day. He never calls.
I call customer service once, they connect me with the store in Arlington Heights… the manager there is very nice, he refunds the part of the order that went through their store, and I just ate the rest of my money.
I would NEVER have anything to do with the Troop Street store again. I may work with the one in Arlington Heights… but probably not, because the company’s order fulfillment is so terrible.
If you choose to use Lumber Liquidators, make sure to order many months in advance!

After doing a lot of research, Lumber Liquidators worked out very well for me.
1. The formaldehyde scare (and mysterious dismissal of their then CEO) did not affect my purchase of *wood* floors or customer service.
2. After speaking to multiple contractors I was told my proximity to the lake would not work well with any bamboo flooring. That, combined with the fact that it takes over eight weeks to let the bamboo ‘breathe’ within your space before installing. I didn’t have that timeline. It’s important to know these things before you fall in love with the look of a specific sample!
3. I spoke with Alex for the majority of my purchase. He was great all ten times! The first time I asked for samples. The second time I grilled him about dogs, wear and tear, glare, cleaning… etc. Then I asked about timeline to material, weight of each box vs. paying for delivery to my door. Net; a lot of questions answered.
4. Delivery was on time, efficient and as expected.
5. Since I intentionally over purchased two extra boxes, I went back to return them and Thomas (Tommy) ran out to help my Dad bring in the boxes. Then he waived my re-​stocking fee and after all that sat with me to write out the math of my refund.
Overall, I had a good experience with Lumber Liquidators and am very happy with my brand new floors!

Had a few rough spots with the order, but end result was Tommy And Thomas taking care of my family. Very appreciative of their effort and wish the overall rating for this store could reflect this.

Horrible. Flooring is falling apart, no one returns your call. Filing a small claims.

Flooring was fine but installation took forever. Promised me 5 days, but final step work took a month. Supposedly could not get a part. I also ordered felt pads thinking how how hard can it be to put a package in a bix and send? Well, for them, impossible. I call after 2 weeks (I ordered FedEx for 1 week delivery), and they said they had a problem with the address. They said they would fix and get to me the following Thursday. I call that following Friday or Saturday and again get a promise for the following Thursday. Needless to say, they still did not deliver. I call to cancel, and they send me a letter saying rather formally the only way they would refund is for me to sign a letter holding them harmless and never ever saying anything bad about them to anyone, any time, whatever, before they would refund my $ 11+. Well, it’s not like I would buy anything from them ever again, so what the heck, I sign and send. Today I get a letter stating they have not received the letter, so the matter is closed — as in no refund. Small claims court here we come. Many other places to get flooring or felt pads. Stay away from these folks.

I needed to replace my floors in The sale that went on from Sept 25^th to the 30^th claimed that there was a Brazilian cherry for 1.49/sf. So the morning of the sale I logged on and bought the wood. An hour or so later one of the reps from the Chicago store called to say it wasn’t available and he would try to hook me up with a different wood. Luckily I only needed 230 SF and they happened to have 250 of a Brazilian walnut. But this new wood couldn’t be transported to the Chicago store, I would have to incur the costs to go pick it up or pay delivery — even though it was due to their mistake. He ended up giving me half off on delivery so I paid $ 75 more than I was originally quoted when I purchased online. the wood arrived and was in very good shape. I did call customer service to notify them to update their website, I even emailed the webmaster. I complained to the Chicago store and asked them if they could relay a message. I checked every day of the sale and the whole time they left it up on the website as if the wood was still available. They ran a commercial the entire sale saying the now out of stock wood was available. So basically they got people to purchase a wood that they knew full well was no longer available and then would try to get them to take a different wood that might be at a higher price. What a scam and a shabby way of doing business. Although the cost was good because I waited for a sale, I think the marketing and sales tactics are shaky. However, Transylvania Construction who installed the floors, who Lumber Liquidators set me up with, was on time, courteous and did a great job.

A recommendation: browse samples here but don’t order your product to the store.
We looked at samples and were happy with the service /​selection — salesmen were helpful. We were told it would be no problem to have our order shipped to this location. Fast forward four weeks: I had placed an order online to be delivered to the store but the delivery date kept getting pushed back (not convenient when you’re trying to schedule an install). I finally called the store directly and they acted like I was crazy for having the product shipped to this location — evidently it’s just a showroom (despite the warehouse behind?). I picked up my order in Arlington Heights the next day… done.

Terrible merchandise. Horrible service. Tommy, the manager, doesn’t know a thing about customer service
Pay more and get more. Pay less, you get shit. Avoid. Trust me.

If I could rate them lower than 1 I would. Our bamboo floor has shrunk more than 1 ½ inches since installation less than 1 year. They claim it was the installation, and the weather. They take no responsibility. This is a 600 ft condo and the floor looks terrible. It scratched immediately yet bamboo is supposed to be one of he hardest products. I understand shrinkage but the gap is almost 2 inches. and has pulled away from the wall and molding I believe they handle inferior products, customer service promises they will contact you in 2 days it took 5 weeks, we sent a letter to the president as they promise they want their customers to be satisified but they do nothing. Please do not buy from them as I believe you will consistently have problems without any recourse.

I walk in on Monday and all needed was one box and they didn’t have in stock so they said it would be in on Thursday. They said they would call me on Thursday but didn’t receive a call so Friday I called and they told me that it wouldn’t be in until next thursday. I’m very upset that i didn’t get a heads up! Now my customer is upset because I could not finish the job on time!

Love! They were so helpful and great — we got awesome flooring that was delivered when we wanted it and it was in perfect shape.
I have no idea how anyone had a bad experience — we walked in, found what we wanted, learned how long it was still on sale for, came back a week later and ordered it.
The flooring looks wonderful — we couldn’t be more thrilled!

I’m sure Home Depot has nothing to worry about it.
First of all, they said our flooring would be ready to pick up in a week. THREE WEEKS later WE CALL them and it’s still not there. They forgot to put the order in.
Next — the flooring was cheap but we had to throw out at least half of it due to it not having tongues or grooves.
Next — they didn’t have wood risers. Wait… you’re a lumber store specializing in hardwood and you don’t have wood risers? OK.
Next — they overcharged us. We had to go back and ask for a credit but not without a bit of hassle.
This place is ridiculous. No one there knows what they’re talking about or what’s going on. And the salesguys are kind of jerks.
I guess if you’re not buying $ 4.99 a square foot Brazilian cherrywood they don’t care about your business.

It was Fred, the manager, who sold me on the Sugar Maple laminate and who patiently explained laminate flooring versus hard wood flooring, and installation procedures. He didn’t have to do either. I call it going the extra mile. Despite many change orders, he kept track of what was going on and the delivery matched the installers spec’s perfectly. I recommend Fred highly.

i was close to closing (hmmm) on a condo that would have needed new flooring, so i had been checking out prices at various places, uncertain of this new facet of my non-​do-​it-​yourselfer lifestyle when i came across lumber liquidators on a web search and discovered they had showrooms in chicago. I stopped in to check out the location near Elston and was very impressed by their non-​pretentious and knowledgeable staff. now, one would think, umm… they are called lumber liquidators, why would they be pretentious? but you would be surprised at other flooring places and the ‘tude you can get.
anyway, the staff was super cool and the showroom has tons of free samples of the hardwood they sell and install at very competitive prices.
while the condo deal fell through, i certainly plan to move forward with this company should i need hardwood flooring installed in the future.