M&D Property Management

I have lived in Chicago for 15 years. I have rented from 6 different property management companies and private land lords. I can honestly say that M and D were by far the best. Jessica and Christine were always there for me and always took care of any needs or concerns that I had. The maintenance crew always responded in a timely manner. The hallways in the building were always well kept and smelled like it. The vents were always changed on time. There were no mice. There were no bugs (that’s a first for me any where that I have rented in the past). When it snowed, there was always some one shoveling. I wish I had one complaint. But honestly, I have nothing but praise. Keep up the great work M and D!

Great company to rent from. Very quick to respond to any questions, and always helpful. Loved my apartment — very sad to be leaving it!

Right price, great location! Leasing in Chicago was never as easy as it was with M&D — loved the online payment system and smooth move-​in and move-​out process. The M&D team was always super friendly and responsive. I would 100% rent with M&D again — keep up the great work!

I lived in an M&D managed property for two years and they were very receptive to any problems/​issues that arose. From noisy upstairs neighbors to a missing screen door, they were always willing to help us out.

They were my management company for the last 5 years and I have no complaints. They were always very attentive and it was a pleasure of dealing with Jessica and Christine and also the maintenance man Jerry if there were any issues. I own now but I would have never reservations working with them again.

Overall: 4
Office Contact: 2
Maintenance: 4
I’ll admit that I should have done more homework before signing my lease, but I had recommendations from other tenants and I really liked the apartment I moved into.
I’m in my third year at the apartment, but haven’t moved mostly due to location/​convenience and being tired of moving all over the city. The place has finally started to feel like home. Unfortunately, that’s despite other issues.
I’ll admit my dealings with management companies have always been SUPER nice prior to this, so I’m biased. Heck, my dealings with landlords haven’t been a nightmare, either. I’ve rented through condo associations and through TLC Management before — and TLC was an absolute dream. They were quick and professional and I never felt like they talked down me, as M&D does.
I have two issues, really.
One is in how costly and inefficient my heating system is. I’m billed nearly half of my rent each month for a modest two-​bedroom apartment because they made heating central (only in my unit) — and I have to cut my TV/​phone/​radio off every time it comes on because the return was placed in the living room and it sounds like the vacuum is on 50% of the time.
I’ve definitely heard of better deals when heat is included, so I would watch for those. I looked at the windows and have sealed them (though they were brand new when I moved in), and I’ve insulated the doors, to no avail. I’m basically paying to heat the attic — since the vents are in the ceiling and heat rises and all. Awesome.
Second issue, is that the management office has been nothing but insanely rude and condescending. I don’t know why Christine feels the need to talk down to me, but I have some difficulty in handing money over to a company that employs someone that rude. Legitimately. I have to admit my maintenance requests are always fulfilled and responses are usually timely, but she is just painful to communicate with.
So — if you’re willing to give a good look-​over at your unit before renting to ensure you’re not paying double with all utilities include — I recommend M&D.
But — if you end up in a predicament like mine and deal with having to ask questions constantly because things change at the building without notice (like, a fence gets put up for no reason, or a lock is placed somewhere and you get locked out taking the garbage out) atop living in an inefficient unit and paying $ 500 more than you budgeted for because it was «remodeled» prior to move-​in (and the remodeling cost you a furnace and gave you forced heat in your ceiling) — I suggest you invest in meditetion courses promptly. I have had to bite my tongue too many times with them — but, I hear the actual owner is quite nice! That’s a plus. At least your money isn’t going into a jerk’s pocket.

We rented a really nice 1.5 bedroom from M&D Management for over a year for a reasonable rent and a great location! The company/​landlord has been excellent in their services and communication. Any maintenance requests were completed within the same day! They maintained the side yard and common areas quite well. They made our transition very smooth when we had to leave and have someone else take over our lease. Our security deposit was also returned to us in a timely fashion. I definately recommend this management company to anyone looking to live in the Chicago area!

I had the pleasure of living in an apartment managed by M & D property management for 3 ½ years of my 4 year stay at my apartment in West Town. The original management company couldn’t get anything done right, (I had a broken dishwasher for the first 6 months of my living at my new location), and when M & D took over I couldn’t believe how quickly everything was fixed! Over the next 3 ½ years I would have the same experience. The snow was always shoveled in good time, and maintenance requests were always taken seriously, and handled very quickly. I found the entire staff to be very kind, hard working, and respectful. As a renter, you shouldn’t have to worry about your apartment– and that was exactly my experience. I would absolutely rent from them again.

Overall one of the better management companies I’ve worked with in Chicago. They accommodated my maintenance requests within 24 hours and implemented some great online tools to pay rent and make maintenance requests.
My apartment was well maintained and you could tell they put some work into updating the apartment building with new windows and appliances. I previously had rented through ICM which was a nightmare!
I had to move down to Pilsen and out of my apartment with M D. My deposit was refunded within 30 days. I found a better deal otherwise I would have rented through them again.
My only complaint was that my furnance ran a bit loud.
Overall I would highly recommend renting from them.

Update-​like most landlords, they took the full 30 days to refund my security deposit despite the fact I left the place immaculate, and like most landlords, they did not include the interest due from holding my sec dep in an interest bearing account per the law, so I leave it at 4 stars for good management.

The 1 BD apartment I rented for 3 years from M&D was probably the best placed I lived in the city. It was big and spacious and had great light as well as a great location. My neighbors were cool, I was close to downtown and had a Blue Line stop a couple blocks away, pleny of bars, restaurants and shopping around. The building itself had a lot of charactor and may not have been for everybody but it was defintely not your average Chicago 3 flat or sterile condo. I thrived in that spot. The management had things under control and were always fair with me. There were never any bugs or break-​ins and it was warm all winter. What can I say? I miss it a little bit :’-/

I’ve lived in a lot of apartments in Chicago. I’ve had a lot of landlords and dealt with a lot of management companies. By far M&D was the most professional, most responsive and most helpful of all of them. They are an excellent company, I’ve never had any problems with getting issues resolved and they were a fantastic go-​between with a less than available landlord. Always easy to get a hold of, either via phone or email, M&D also made sure to get our deposit refund processed and mailed to us as quickly as possible. Thank you to Christine and the M&D Team for being so helpful!

I had a terrific relationship with M&D. Whatever problems they may have had to cause previous negative reviews before 2009 have long since been resolved. I lived with them for 4 years and was 100% satisfied. After living in 10+ apartments in Madrid, New York, DC, Baltimore, Philadelphia, and New Orleans over the past 11 years on my way to becoming a doctor, M&D quickly became one of my favorite landlords. All maintenance requests were handled within 48 hours. In the office, Christine was friendly, competent, and accessible. My stairs and outdoor space was swept monthly by m&d personnel. My apartment also rocked. I also received my security deposit sooner than usual. Now that I have started residency in New York, living in manhattan, I can honestly say that we truly miss M&d. Again, the old reviews simply do not reflect my experience, or those of anyone I know who have worked with m&d in past 5 years. Huge props to M&D.

I rented from M & D for 3 years and had a great experience. Everyone from the maintenance contacts to the office staff were friendly and reliable. All requests for upgrades or minor repairs were handled quickly. I did not experience any of the misfortunes of the negative reviews below. Never did I receive a late payment penalty and when it came to receiving my security deposit back, there were zero unfair deductions. I’d definitely recommend this management company to a friend.

I’ve been with M&D for going on three years now. I have gotten nothing but good things to say. Sure, my apartment is a little crusty, but that’s what you get when you chose a vintage apartment. I think I have a pretty good price for the amount of space I have and because I’m a loyal tenant who takes care of the place, they take care of me. The thing about management companies is that it’s not always their fault if the actual owner of the building doesn’t want to spend a dime. With that said, they have worked their hardest to get me new windows (and good-​quality windows at that.) Even though it took a year, it was worth the wait. I’ll stay in this apartment until I buy a place!

Just a heads up that I updated my previous review to make it less harsh. In a sentence: the people who work there are fantastic, we just were just skeptical of the events of an apartment fire.

Lucky for us, our building (along with about 20 others) recently got «taken back» from M&D by the property owners due to gross managerial neglect. Our new landlords, who actually own our property, were shocked at some of the stories we and our neighbors told them about M&D.
Keith was our property manager. Could not care less about you or your apartment. Don’t bother trying to call him, he will not answer. Don’t waste your time trying to call the office either; you will just get voicemail, as most of the time the office sits empty.
Rumor has it that M&D is on its last legs. What goes around…
Two stars for reasonable rent.

I rented a Ukie Village apartment recently with M&D, and received absolutely stellar service from them. I am shocked to see so many negative reviews for them on here — but I guess maybe no one thinks to review their apartment management company unless something goes wrong. Anyhoo, last summer, one of my ceiling fans broke, so I called them to have them fix it. The very next day, they sent someone over to take care of it! Also, I had a few issues with the downstairs neighbors playing their music too loudly in the middle of the night… Most landlords would say you’re S.O.L., but the good folks at M&D actually helped to resolve the issue on good terms for everyone. That was really going above-​and-​beyond as landlords. I highly recommend them, and would definitely rent from them again in a heartbeat if I were staying in Chicago.

If I could give 2.5 starts, I would. They were probably half of what I would want in a landlord. They were nice, and accommodating the majority of the 2.5 years that I lived in their building. My water heater broke, my heater broke, and my air conditioning broke while I lived there. They did their best to fix these things right away, however. I imagine that this is because I lived in the same building as their office, but who knows. My experience was decent until I was hit with a whopping charge on my returned deposit (exactly 90 days after I moved out, btw). Here are a couple more things that I’d like you to know about my experience:
— They raised my rent every time I renewed my lease
— They charged me $ 500 when i moved out for «cleaning, patch large holes in walls, repair broken countertop, missing shower head».
Ok, so it’s their right to raise the rent if they choose to do so… it’s just annoying. Cleaning? I spent about 7 hours cleaning the apartment. It was spotless, and much cleaner than it was when I moved in. The tenant that moved in after me confirmed that there was no such cleaning done.
Large holes? They must be referring to the holes that I drilled into the wall when I installed shelving… which I left there… which the current tenant now uses.
Missing shower head? I unscrewed it so that I could fill a mop bucket. I left it on the bathroom counter.
Broken Countertop? One piece of ceramic tile fell off of the corner of the countertop. They glued it back on. So, unless they’re using diamond dust glue… this is a bs charge.
My advice: Be VERY good about documenting everything. There was no reason for them to charge me this amount of money for these minor issues with the space. If anything, I improved the space (I build some folding tables, a custom sized ladder for the loft, and installed $ 100 + in shelving). It’s my fault that I didn’t take the time to document the before /​after.
Don’t make the same mistake that I made…

I have been living in an M&D Property management building for the last three years. I found Keith to be responsive and helpful whenever I had a question or concern. I think the staff in the office could be more friendly, so the only complaint I have would be with the woman that works at the desk at the front door of the office. I found her to be somewhat rude when I have had to deal with her. Otherwise it has been a great experience. It sounds from the negative comments listed that the people are trying to blame their own defects on M&D.