Margaret Dauphin -Van Dyk

Where do I start? First, I had to wait 40 minutes to see her which was annoying as I saw her chat with other people while I was waiting there. Second, she never called me back to talk about my test results. I had to call her office and the assistant read my results over the phone, when I asked to talk to the doctor, she said she would call me, and I’m still waiting (this was two months ago). Third, she prescribed medicine that wasn’t appropriate to what I described. Fourth, wouldn’t give me a referral for a specialist. Avoid her at any cost, or you’ll regret choosing her as a PCP.

Front desk is unfriendly but dr van dyk is great. Little problem with punctuality though.

Dr. Van Dyk is a wonderful human. However, time management and follow through with patient results, phone calls and inquiries, leaves much to be desired. I had tests done more than 6months ago and I haven’t received results or had a consultation with Dr. Van Dyk-​After NUMEROUS calls to the office, I sought out another physician. My new physician has sent formal requests for my records to be sent to her office…2 months later, no response from Dr Van Dyk. I FINALLY got to speak to someone who told me that they, «never received the required formal request of records» from me. Im going to try again… I have given this practice a chance even AFTER all the bad reviews I read. Turns out they were very accurate. Bottom line… if you need just the basic check up great place to go. however if you have serious health issues that are time sensitive this is not the place for you.

Nice lady, but the waiting 1 – 2 hours for a routine physical is insane.

Whatever you do, avoid going to Dr. Van Dyk. I chose her randomly from BCBS and it was a huge REGRET. They never called me regarding two rounds of tests and sent my test results to the wrong address, even though i provided it and confirmed twice.
Following that, I spent 2 and a half weeks trying to get anyone to answer the phone/​call me back regarding my prescriptions. I called over 15 times before I was able to reach someone, even during «office hours».
I was prescribed the wrong med and was never allowed to actually speak to the doctor.
Just avoid this office in general.

First, I can confirm that the waiting time is absurd. I had to wait over an hour for my appointment. Second, she suggested routine tests then never called me back. I felt fine so thought nothing of it but when I called two months later for a prescription, I asked about my tests. Turns out there was an abnormality in one and was told the doctor had meant to call. Then the receptionist asked me if I was feeling ok. The test was TWO MONTHS ago. Absolutely negligent and horrible practice for a doctor. I will not be going back.

Stay away from this doctor’s office! I have to say that she has a very sweet, gentle personality – I liked Dr. Van Dyk personally very much. But her office staff is *terrible,* and has been for so many years that the buck has to stop with her. If you need an authorization for a prescription refill, you’ll have to call and call and call. If you need a referral, you’ll have to call and call and call. If you have an appointment, be prepared to wait. And wait. And wait. One time I was scheduled for a noon-​time appointment, only to be told the office is closed from 12 to 1:30. Her receptionists are uncaring, unfriendly, unhelpful. So very frustrating, time after time. –And never an explanation, an apology, an acknowledgment. When I finally got fed up, the receptionist, rather than trying to make it right, said she was going to record the phone conversation, as if I were some nutjob. After that, I changed doctors – and I’m someone who needs a lot of pushing to overcome inertia.

Do not waste your time here.
I waited 2 hrs in the waiting room. Then when I finally got into the check-​up room, ended up waiting another 1 hr.
When she finally came in, I was more than frustrated and wanted to give a piece of my mind and I did. I actually felt bad because she told me this sob story that her nurse had a funeral to go to. Not going to touch on whether or not I believed this was true, so I’ll just leave it at that.
Considering the rest of these reviews, she’s just NOT punctual. If you value your time, do not go here.
Also, it’s been about 4 weeks since I went to go see her. Still no results. I may be dead right now but not even know it.

Full disclosure: This doctor is a family friend of mine.
Admittedly, Dr. Van Dyk has some issues with punctuality, but she is a very good doctor and, as others have noted, very kind and patient. She takes time to talk with her patients and listens to them, which not every doctor will do.
The location of the office is fantastic, and I know that she is working on the scheduling issues that have arisen in the past.

First I waited 1.5 hrs to go in and see her, but she was nice and sweet so I was not that upset. The problem was that she never called regarding my test results! Never!!! I had to call her, after the second time I called the office the secretary just went ahead and gave me my results, what about the questions that I may have? I had to call two more times in order for her to actually give me a call back. I’m going with someone else now…

Wow. I did no research on my this doctor which I clearly should have! I made my first appointment during lunchtime. I figured this would be convenient since she is so close to work, yet she made me wait an hour before I was put into a room. In the room, I waited another 20 minutes or so. Okay, so maybe she’s running late. When she finally saw me, she was as sweet as sugar. She checked me up, prescribed me, game over.
The second time I saw her, they squeezed me in. They told me to come at 12:30. There were about three people waiting in the waiting room. I was not called in to a room until 1:40. (Seriously, if they had no time, they really could have told me that rather than «squeezing» me in.) When I was put into the room, my total wait time was two hours. WOW! I was furious. I asked the receptionist about this and they both said the doctor was running behind schedule. Really?
Anyway, the doctor finally saw me. She was fine. If she wasn’t so sweet, I would have given her one star. I am definitely switching doctors after this! Who has time to wait like that?
(And honestly I really think she was on lunch break until a half hour after my appointment.)

My experience is more or less the same as the previous two reviewers. I’ve got BCBS and there aren’t too many doctors downtown. The office is closed two days a week, and then the wait seems to be an hour to an hour and a quarter even if there’s no one else in the waiting room. If you can’t see me until 2, then why give me an appointment at 1? Recently I needed a referral to a specialist, who told me I’d need to fill a procurement form that could be downloaded from the specialist’s website. Van Dyk didn’t know that. I left a message for her on one of the days the office is closed; several days went by and I got no call back. When I inquired again, I was told I’d have to fax the procurement form over because the only Dr. Van Dyk’s son could access the internet and he wasn’t in. Wow.

I chose her at random from BCBS blue advantage’s extremely poor selection. Bad move. I get to the office for my lunchtime appointment and was made to wait one hour before the doctor saw me. I point out that this was a lunch time appointment meaning the idea was that I had one hour away from work for my lunch break.
The worst part was the doctor (I assume she was the doctor, we’ll get to that later) was just sitting around chit chatting with some guy who brought in a pizza, it wasn’t like she had some kind of emergency to tend to.
When she finally saw me she never introduced herself, so I don’t even actually know if I saw Dr. Dauphin-​VanDyk, if there are other physicians in the practice, or just some random lady who liked to eat pizza and pretends to be a doctor! The worst part was she tried to give some excuse about she had a busy morning at the hospital — ummm we have both been sitting here for one hour while you did not honor my appointment time! She was there chillin in the office the entire hour I was there. I don’t even remember how the appointment went besides that she got me in and out as fast as possible, and laughed at one of the questions I asked.