Massage Envy – Chicago West Loop

Been here a couple of times. This last time I had Victoria is she is great. Pretty thorough with questions and gave me one of the best massages. I was late, but I wish she had utilized the time until the end of the appointment, not sure if it was ended 5 minutes til the hour b/​c of another appointment. I bought the holiday special for the 3 month membership on a prior appointment. I would have considered 6 or 12 months but my job requires me to move frequently. I explained that to the front desk when I didn’t want to get the ⁶⁄₁₂ months but she was still hard selling me using a weird tone to answer my questions, so I wasn’t too fond of that. Otherwise the massage experience itself was great.

Called yesterady for a same day massage, and they were able to get me in by the afternoon. I had a 60 minute massage with Emma which was good. Sales reps weren’t overly pushy about a membership this time around which I greatly appreciated.

I have yet to find a good massage therapist here. I always come in for a deep tissue massage because I work out and dance a lot. I have yet to find someone here who can give me a deep tissue massage. I even had one guy walk out on me doing a massage saying that my body was not responding. He ended the session 15 minutes early. I always walk out disappointed. I have had better results at other Massage Envy’s. I will not be going to this one anymore.

I have been a member of Massage Envy for over 5 years. I use to go the Streeterville location. They have many good therapists at the Streeterville location. I now live over by the West Loop and I am not impressed by the services of this location. Every time I have come in for a deep tissue massage, I could barely feel the massage. I specifically asked them on the phone when I booked the appointment for someone who is good at deep tissue. Today I left and the therapist let me out 12 minutes early and stated that my body was not responding because it was so tight. When I came out, there also was no one at the front desk. After waiting for a while a girl looks out from a door in the back room asking if I needed something. She was on her cell phone and was the same girl who checked me in. After telling her I was ready to check out, she said ok, give me a minute. Not impressed by this location at all. It seems the people working the front desk do not know who to recommend based on what you are looking for or the therapists are just not good.

Shady, deceptive business practices. Will steal from you using fine print if you become a member. I filed a complaint with the Better Business Bureau.

Chris was wonderful for a 90 min full body deep tissue massage. It’s a great place and great price if you are a member.

I came here for a full body massage and a week later i came for a facial.
The massage: The therapist would ask me questions of my issues, what areas i would like to focus on, and if there’s any parts of my body i feel uncomfortable being touched (basically all questions on the form you need to fill out for the first time). It’s good that she doubled checked everything with me. We started at 1:10 and ended before 2, so it was actually less than an hour. Is this normal with other places? I’m not sure coz i don’t do massage on a regular basis. I like my therapist and the whole experience was good. If the front desk girl didn’t hard sell me the membership I think i will give them a 4.5 star.
The facial: It was a great experience and i enjoyed everything. Mandy is very good at explaining when she’s doing my facial. She would tell me what she was going to put on my face and tell me how it would feel. I don’t see a big difference of my skin appearance, but all the products she put on and rinsed definitely soften my skin. Also the music was so relaxing i almost felt asleep!

After two years of not going to ME we recently signed up again. Our original membership was from when we lived in Texas so I’m excited that there is an ME so close to our apartment here in Chicago.
Today was my first massage here and it was everything I had expected/​remembered for the most part. The massage itself from Dan was perfect and something I hadn’t gotten before was a post-​massage assessment about what to focus on for the next massage. I’m kind of borderline on this one as it seems like sales pitch. All the areas I said I had issues with were identified on the post-​assessment. Again, I’m borderline because I could feel the knots and such as Dan worked on me. Jury is still out on that one but it may indeed be earnest.
The absolute only difference I can attest to is so basic that it is hardly worth mentioning. After the massage I was given my water in a plastic cup from one of those water coolers whereas the stores in Texas always gave you a bottle of water. No biggie, I still feel amazing :)

I can not believe that a place dedicated to help heal and relax the soul can be such a disappointment I went on board to join and paid my membership in full just to relax and enjoy without any financial burdens to my surprise I get a charge without my permission and was so unhappy with the way they handle my concerns they said that if I wanted to cancel I would need to come in person to cancel and will loose my massage I had already paid in full what a ridicules policy I now need to miss work and to top that off loose my prepaid massages what type of business are u running! warning do not go to any of these so called massage envy location not worth the stress, and so poor customer service

I tried this place for the low price massage for first timers. The «custom massage» idea seemed fine until the actual massage therapist seemed clueless about what he was doing and asked me every single question I already filled out on the paper and talked through with the person who sat down with me beforehand. I’ve had enough massages to know that good massage therapists are able to just be able to feel for the areas on your body that are problematic, they have always found them for me. I told the massage therapist be could press as hard as he wanted and it was a pretty weak massage. That’s why I usually prefer the male massage therapists, to have a very hard deep tissue massage, oh well. Then as I’ve seen others comment, the pitch they try to sell you as you leave has you walk out more stressed than when you walk in. The cheap massages here are not worth it one bit.

I scheduled a 90-​minute massage for my boyfriend and myself (both members) on a Friday for a Monday morning appointment. This location doesn’t have couples massage rooms.
It’s been a while since I’ve used one of my services since I learned Stephen no longer works there *insert long, dramatic sigh*. Every time I come, I’m offered water or fresh hot tea. We weren’t offered anything this time, but I imagine it’s because we arrived so close to our start time.
My therapist was Jasmin, and she was fantastic! Throughout the massage, she checked on me to see if I was ok (I had the sniffles and she kindly offered tissue). During the second half of the massage, when she had me flip to my back, I noticed the light was a little bright but decided I’d adjust and not say anything. As if she could read my thoughts, and right on time, she asked if she could adjust the lighting for me. There were a few moments like this that caused me to love her even more!
She was like magic! It felt like both hands were on me the entire time, but I know she kept adding the massage lotion. I don’t know how she did it but she’s great! The room was a little chilly but the bed was heated and the sheets were very warm. I didn’t think I would find someone after Stephen, but I’m glad I did.
One thing to note: I’d decided to cancel my membership a while ago, I just hadn’t gotten around to going in to do so. If you want to cancel before your one-​year is up, you have to submit a written request for approval from the manager. I haven’t had many memberships, so I’m open to the idea that this may be standard, but I was still taken aback. I’m now well beyond my one-​year, and inquired about terminating my membership. I was given a letter (about how I’m a valuable customer.) and told that a manager would get back to me within 48-​hours. I guess it’s not as simple to cancel, even after the one-​year requirement has been met?

Had a facial with Mandy earlier this week. She was super sweet and did an amazing job! So amazing in fact, that everyone was complimenting me on my «glow» all week! The rest of the staff is also very kind and accommodating. Bonus: Parking is free for two hours. I will definitely be back!

After being a member for six years they wouldn’t let me use four services I had available unless I updated a credit card with them and continued to be a member. What a racket. Funny since I’ll be doing an Ironman this year and would have given them so much more business for their not even decent sports massages. Guess Athletico will be getting my business.

Definitely a fan of this location, it’s clean and easy to get to and park. I’ve been a member for so long because of my wonderful masseuse Steph. She’s fantastic and sweet and always gives me tips afterward on how to stretch better. I always get a wonderful massage when I see her. I’ve been to multiple high-​end places in my days and she ranks right up there!

We have been members of Massage Envy for over 8 years, first joining in Maplewood MO. Living in the West Loop since 2007, we were thrilled when this location opened in Feb 2013 only a few blocks from our house. In the year that we have been going to this location, we can honestly say that every experience has been stellar. Starting with the front desk and reservations, Stefanie and the crew show their spirit for customer service every time. The therapists have all been outstanding and in particular, Aisha, Ana, Lori, and Mary off the top of my head are some of the best in the business! We have been to at least 8 locations and this is one of the best! The fact that it is only blocks from our house is just a bonus. I highly recommend ME and in particular the West Monroe location.

I agree with those that gave this place higher ratings. I’m surprised this place has so few stars!
After reading about Massage Envy for at least a year or so, I made an appointment on exactly Sept. 30, 2013. I booked an introductory facial and massage. Both were awesome! Everyone was friendly and very helpful.
Now everyone, listen closely, I personally love to research places that have memberships before I even consider speaking to an actual person about it. Why? Because an actual person’s job is to get you to purchase a membership. Technically speaking no one can make you purchase anything you don’t want. Even though I had already researched a lot about Massage Envy prior to this visit, I took the time afterwards to not just jump and start a membership. I asked more questions, I got my answers and more. So, there was no way I didn’t know the deal beforehand.
Stephanie was the one who I talked to FOREVER about the ins and outs of a membership. She was extremely patient with me, which was awesome since I really dug in and wanted to know what I was getting into.
It’s obvious that this chain of spas isn’t at the highest possible zen and accommodation level, YET. However, so far I have gotten some awesome experiences here for the the price I pay. Each massage therapist is different which can be weird for some, but pretty cool to me. They listen to your needs. Some of them even let me know what I can do at home to continue my health and wellness needs when I’m not a the spa (besides the obvious of drinking water).
Last month I had sort of a chiropractic experience, which helped me realize my left ankle is pretty bad and needs to be flexed and massaged more often lol. I have not encountered a lack of customer service, lack of respect, lack of anything that Massage Envy says they are there to offer and that’s why I give them this rating.
P. S. It’s zen-​like enough for me considering the fact that even though it shares a building with a grocery store, other establishments, is below a parking lot, and next to two busy streets and an expressway… I have yet to heard outside noise when being serviced.

This place is horribly managed! I submitted 2 requests for an appointment online and received am email that someone world follow up on the phone to confirm. That never happened! So, silly me, I caked the next day to schedule a pre-​natal massage on the phone. When I arrived they looked at me funny. Apparently the receptionist failed to make my appointment with a therapist who was pre-​natal certified! The best they could offer me to make up for their multiple mistakes was for me to wait 1.5 hours to see a prenatal therapist. What a joke– especially for a first time customer; you’d think a business would want to leave a better impression!!! Even though they are located in my neighborhood, I WONT BE GOING BACK.

Located in the same plaza as Mariano’s in the West Loop, my wife and I decided to make an appointment for the both of us and try this place out. The introductory first time One-​hour massage was $ 49 per person which is an amazing deal. So we made an appointment over the phone. The lady on the phone was very kind, helpful, and courteous. She took down all of our info and made the appointment. On the day, we showed up and were greeted with professionalism. The lady working there was very thorough with our forms we filled out and asked us questions regarding what we were looking for in regards to the massage type. The one hour massage was great. Both of us loved the professionalism and experience of our therapists.
This place is great in regards to customer service and customer experience. They even have memberships which seemed like a great deal for people that live in the area or frequent massages. Definitely a great massage therapy session!

I did not know that when I signed a contract with this joint that I signed it in blood. That part is my fault I should have read the contract carefully. I do feel like they should make it clear that once you sign that paper they now own your soul.
My appointment was on 3÷23÷13. The guy to preformed the service was really, really nice but he also had a TERRIBLE cough. He said he had «just quit smoking» so he had a cough. Lies. I was sick two days later. The massage was actually a lot more awkward than I’m putting into words but I’m being generous cause he was nice.
Just don’t go to this place. Any of them. Ever.

This location opened up within the past month. My boyfriend and I were excited because we wanted to try it since it is only a few blocks away from where we live. The west loop location is located directly below Mariano’s. WE LOVE MARIANO’s so we thought, wow, how convenient is that since we are at Mariano’s almost everyday. We decided to make an appointment during our STAYcation and relax. They had an introductory rate of $ 49 for a 60 minute massage. That is a good price for a 60 minute massage so this made us even more excited for it. The downside to the actual facility is that they do not have a couple massage room.
Now on to the rating… I am rating this location only 1 star because:
When we got to the location, the first sentence that came out of the managers mouth who welcomed us in was, «Hello, Monica and Nate, you are late so we will get right to the paperwork and get you started.» That was a BIG turn off especially since this was our first time there and we were very excited. I looked at my phone to see how late we were and it was only by 1 minute!!! I think that it is extremely rude to greet your customers like that regardless if you are late. I am sure she didn’t mean it because she was trying to be nice but it just came out wrong and at the start of our service.
Now onto the the actual massage:
My massage therapist was nice and asked me how I like my massages. I think that is very important to take the time to listen to your clients needs. I told her I like deep massages, especially since I was stressed and soar from work. When she started the massage, it was definitely deep to the point where it hurt. I did ask her if she can soften it up a bit and she did but for some reason she kept going back to a deep massage even after I asked her a few times. At one point, she said, «well you said you like deep massages.» I was shocked and irritated that she said that during a massage. The whole time I felt uncomfortable and in pain. I was hoping for the 60 minutes to be over and when it was I was excited to get out of there.
Now the check out time…
When I left the room and went to the cashier, my boyfriend was already there waiting for me. He was sitting on the chair talking to the manager. I sat down next to him and the manager was very nice asking how everything was. I didn’t say anything to her about my massage because I felt bad and just wanted to leave. The manager kept talking to us about who knows what and then tried quite a few times to get us to sign a membership on the spot. She kept trying to up sell us the whole time even after I told her that I do not want to sign anything right now. I actually laughed out loud at one point because it was so obvious she was trying to sell us!
After we left I told my bf about the experience and he had the same experience except that he wanted a deep massage but was given a soft massage…
We will never go back again.