MB Financial Bank

Hands down the worst bank I’ve ever been with. The bankers are absolute airheads, anything you say to them goes in one ear and out the other. It seems like it is honestly run by a bunch of kids w/​2 years associate degrees or something. After 3 years of terrible service, I’ve finally moved to chase. Been with Chase now for 4 months, not a single issue.
If i could give zero stars I would.

I could go on for days with a description of everything that went wrong… but I’ll skip it and just give you the highlights (because I doubt anyone would be in the mood to read my two page gripe)
Terrible customer service when opening my account
Representative gave me the wrong login info for my online banking and the correspondence from the rep was like reading a 10 year old’s email. It took me a week and a half to get my online banking sorted out.
They didn’t program my pin number correctly the first time… so I went to my new local branch and waited in line for 20 minutes on a Saturday to get the issue taken care of only to be told that MB just took over that location and the MB computer system wasn’t working yet… apparently I had not seen the sign that was posted at the forms counter… umm…maybe a sign on the door would have been more helpful?
Not one employee ever apologized for the inconveniences, in fact, not one employee ever smiled at me or gave any inkling of giving a damn… when I worked customer service, I at least pretended to care! I’m not asking that you really give a sh*t but at least fake it a little bit!
Uhhg. I didn’t think anything would make me miss Chase.

Olia H. no longer works here. Why? Because she got a better paying job elsewhere.
Also — they are no longer open late. Therefore, they are no longer worth my 5 stars.

Clearly MB is the future of banking. They have the brightest young minds leading the way through the 21^st century. Their commercial bankers are the best!

Just one thing to say… They are open till MIDNIGHT Monday through Friday and till three on Sunday. The only bank I know of where the Lobby is open that late.