Michael Kors

My favourite brand in watches, they are so elegant and stylish. First time i visited this store un Chicago and i can say that the atmosphere was very friendly, helpful and smiley staff. I will come back for a new watch next time

I really want to give 5 stars because I LOVE Michael Kors! After my visit to this store on Saturday I think I need to just go here to look and then make my purchase somewhere else. I was here in December and the staff seemed friendly but I think it’s only because I purchased a few things. I was looking for a new vacation bag and stopped in on Saturday. I had nobody ask if I needed help looking for something or ask of they could get a size in a pair of shoes/​sandals. I looked around and saw plenty of cute things that I wanted. I did not make a purchase and was not happy with my overall experience. I did end up purchasing a cute Mk bag at a nearby department store. I’m disappointed with my recent experience. I will probably stop in again in the future but I’m not sure I would make my purchases at this store. Upside– I will remember to look at the MK store and department stores to make sure I see all Michael Kors options!

I have always been a big fan of Michael Kors, but sometimes a bad experience can sour the whole thing. I walked in this store on Saturday with a bag I had purchased about six months ago. I explained to a young man working there that the bag has fallen apart in the short time that I have owned it with very evident stretches in the leather.
He so rudely explained how MK is great quality and there is nothing he can do about it. His only suggestion was to bring it to a place where they fix leather. Instead, I went across the corridor to Kate Spade where I bought a beautiful new bag and received amazing customer service!

So I must admit I have a little bit of addiction to Michael Kors. I find myself looking online every other day for the beautiful bag or wonderful watch, but some times I don’t want to wait and I just want to go pick it up in store. It all started over my Christmas Break, when I saw a watch online and I wanted to see if they had it in store. I called and Jessica answered. She not only found the watch, but had it sent to me asap. She asked me if I needed anything else? Next, thing you know I am giving her a list of things that I wanted. In the next hour, I got pictures and prices sent via text to my phone! Freaking amazing!
Jessica is amazing for her to go above and beyond like. She is one of the best people I know in that store. So if your swinging by the Kors look and ask for Jessica!

As far as luxury goes, this place knows how to treat a girl right. I wanted designer bottle of perfume for special occasions. Since the store is on the first floor, it’s generally easy to see what’s new in stock. I purchased a 1.7 ounce bottle of Amber. Kind of pricey for the amount of spray but that’s what I expected here. They wrapped up my package in the cutest little bag which I happily showed off walking down Michigan Ave. The small staff here are nice, but did come across with a tad bit of attitude. I’d love to go back during their holiday sales and purchase a little hand clutch.

This place just oozes smug. If you enter from the mall, you are greeted by a sign that essentially reads, «Hey, maybe you’re looking for our „lifestyle“ brand, you piece of low class scum.» Well, perhaps not quite that blunt, but it really sets the tone for how you’ll be treated the minute you walk through the door. No, I wasn’t looking for the lifestyle brand — I was actually looking for items I saw from the coverage of the 2013 Fall runway show, but thanks for the friendly greeting!
Upon entering the store, I saw two employees. One was on the phone, the other was poking at stock in the back. The woman on the phone turned around to look at me (eventually), gave me an up down, and proceeded to ignore that I was even in the store. The other employee came out of the back, gave me the up down, and actually just turned around and walked back into the stock room. Was I wearing awful clothing, you ask? The people at Max Mara didn’t think so, since they spent an hour helping me try things on. The people at Hermès also didn’t seem to have an issue… maybe jeans when you’re traveling during Chicago’s bitter winters just don’t pass muster to the mighty dress code of the non-​lifestyle brand Michael Kors store. One star for the security guard, who did say hello and seemed embarrassed by the behavior of the other employees.
The stock was «meh.» They didn’t have a lot of the pieces I wanted to see on hand, including the higher end accessories. If you’re a huge fan of MK runway, and want to have them order things for you, I’m sure they will. Just make sure you are coated in enough status items to get the staff to offer assistance.

I love this place. However, I must say, the Michael Kors in the 900 Shops is D-​E-​C-​E-​I-​V-​I-​N-​G. When you enter off the street, you are actually in their smaller boutique store and it’s definitely more clothes/​accessories oriented. If you’re looking for the good stuff (you know, the BAGS) then leave that store, walk across the atrium and into THE MICHAEL KORS BAG MECCA! I wish I remembered the name of the sales associate helping us (long dark brown hair, you know who you are) but she was awesome. My sister and I came in with three boys (father, brother, my husband) who waited patiently while this gal complimented us on bag after bag after bag that we pined over until we found the perfect ones for us.
Yes, the prices are steep, but the quality makes it worth it.

Not the friendliest staff at all. Came in to look at watches and bags on lunch and had questions on the watches because my current MK watch wore really bad in a short amount of time (for the cost) and was concerned about the quality and materials used in the others. Also wanted to get details on the handle drop sizes of the bags I was looking at. But, not an issue because no one was interested in helping… or maybe I’m just supposed to not have questions and just fork money over to buy stuff no questions asked???
Bad waste of lunch hour for sure…
Worked out OK in the end, because I went home and later bought a watch online from someone else and got my bag from
. Their online folks are super friendly, willing to answer questions and look things up while the staff at this store clearly is not interested.

I came in to this Michael Kors location to look at (and perhaps purchase) a particular watch. Unfortunately, they lost a sale.
Two salespeople in the completely empty store, one on the phone having a personal conversation way too loudly, the other standing off to the side. I was waiting at the watch case for a solid five minutes, awaiting help, when it occurred to me that I could go to almost any department store, or even simply open up my computer, to buy this watch. I left the store and no one batted an eye (or said a word).

Excellent Customer Service!!!
Came in and purchased a watch. Loved it. About a week later the face of the watch broke after falling off my kitchen table.: (Took it back to the store bracing for a confrontation. Walked in and before I could even get the words out my mouth the store manager went to the back and exchanged it. Awesome!
FYI, this happened last year, I’m just now writing this review but it is definitely how a retail operation should be ran. The store manager didn’t have to, but went out his way. Thanks.

Disappointed. The sales associates did smile but seemed stuck up. It was like they were working for Chanel or some place that is super high end. (and even there– they smile and are helpful!)
One sales associate was not sure of the name of the purse that I mentioned. Um really? It’s a recent item (online and in stores) and you don’t even know the name of it?
Definitely sticking to Michael Kors in the burbs!

Great customer service. Sara was so much help and was very friendly!

This is the place to go when you are looking for the perfect bag for your mother. Make sure to ask for Jonathan, he’s the best! Let me say there is nothing wrong with the other sales people.

I bought a MK purse. After only a few uses, it really started to show wear, a lot of wear. I went into the store to see what the manager might do for me. The product was clearly inferior.
The girl working in the store admitted this to me that this bag in this color has been a problem. The manager, Ashley, admitted it too. They said that they had a problem with the material in this color– that the leather absorbed everything. Yet despite this… the manager refused to do anything about this except to refer me to a repair place across the street to have it cleaned at my expense (which i did for $ 55– having no other option). She suggested that I try their (MK) cleaning product that they sell for $ 9.95. She didnt even offer to give me that. I was shocked by the bad customer service. I felt powerless– what can I do but tell my story on Unilocal

My aunt insisted on buying me a purse from Michael Kors. I felt silly as I am a grown woman and didn’t feel comfortable accepting such an expensive gift, but she insisted and so I obliged. Fine, I’ll take a MK purse! But a less expensive one, like a clutch.
So, I come in this store with my mom and she is calling my aunt to meet up with us. We are immediately swarmed with employees, which is good. I value good customer service and like to be greeted when entering a store. However, once my mom mentioned what I was looking for it was game on for this employee. Like she would not leave me alone. If I touched anything for even a minute, she went on and on about how fabulous it is. Duh, it’s fab, you want to sell it.
I didn’t mind this so much, but what really annoyed me was when my mom was trying on a pair of shoes, they didn’t have her size and the pair she brought out were HUGE on her. Like, 3 inches of space between her foot and the straps. Somehow, the girl felt like she could still convince my mom to buy the shoes.
I got up and walked out right then. As I was leaving, the girl said «Oh, you’re not going to buy the clutch?» Not from you.
My aunt bought the clutch from Bloomingdales. I love my new MK clutch.

Here is the thing:
Something Michael Kors does not usually scream out. The stuff I buy tends to be structured, less logo, more versatile.
I kinda like this– You can wear anything MK to work with a jacket, Wear it to go out with chunky jewelry, Wear it on a date with fabulous heels… and wear it and wear it and wear it as and not realize how much action you give it until you wish you bought two… because when it goes on sale it is quite affordable.

So there are actually 2 stores in this building. The first one is facing the street while the other one is further inside. A friend of mine from Brazil wanted me to buy a gold watch for his wife and had printed me up a picture of which one he wanted. However, they didn’t have the one that he wanted but showed me some other ones that she might like and ended up with a watch that was even better than the one my friend wanted for the exact same price. The girl helping me was super friendly and pretty attractive.

Really friendly staff! This mall actually has 2 locations so if you think that the one you are in is kind of small. look across the hall next to Gucci because that’s the big one.
I went in to look at a watch for a Christmas gift suggestion for my boyfriend. Even though she knew I wasn’t going to be purchasing it right then she still let me try them on and gave me input. I did feel A LITTLE slighted because when I turned around to make a comment/​ask a question she had walked away from me and was chatting with a bunch of kids who walked in. She was still really helpful and sweet – but I wish she had stayed with me to talk over the purchase that WILL be happening vs. chat with a bunch of high schoolers window shopping.

I love Michael Kors. And the staff here fits well too. You don’t walk in and get slobbered all over, or have some person hovering over you in your personal space. I’ve passed by to peruse on numerous occasions. Staff is always welcoming and friendly. In fact, they treat you like «real people.»
They make open conversation and make you feel pretty welcome in the store. They obviously know their product and it shows they’re consumers of the store’s products too.
Stephanie helped me out today and she was very friendly. Accommodating, and also made helpful suggestions without being pushy. I’ll definitely come back to have her help me next time. Even the other girl who worked here was helpful as well, conversating with me even though there were no other customers to attend to.
No stuffiness. No snobbiness. Just everything was smooth sailing from start to finish.

I’ve never been a big Michael Kors fan, but was on a small shopping excursion yesterday and checked it out.
I loved the clothes and the shoes, but was not a fan of the handbags and sunglasses… there’s just something tacky about them. The spring collection is fresh and fun… there are a lot of simple colors and patterns, clean lines and fun accents.
The girls who work here seem super sweet. I like that.