Michelle Starks – State Farm Insurance Agent

Michelle’s office is incompetent at best and open to being sued by clients at worst. They are un-​responsive to phone and e-​mails, they don’t open their offices during their posted business hours and they took my money over the phone but never re-​instated my policy. I hope Michelle has lots of errors and omissions coverage for herself and her employees! Do NOT go to her — there are plenty of other State Farm offices nearby that provide quality customer service.

Michelle, Char, and the team at State Farm have always been knowledgeable and friendly to deal with on everything from our home owners insurance to our auto insurance. Better yet, they have helped us save a lot of money through the years by making sure that we aren’t overpaying on things we don’t need as well as making sure that we are getting the discounts that we are eligible to receive. Thanks everyone!

I chose Michelle Starks because I’ve had good experiences with State Farm in the past and wanted to support a business in my neighborhood.
When I didn’t need any help, I was completely satisfied.
As soon as I needed a Certificate of Insurance for a consultant gig, I encountered unresponsiveness. I mainly dealt with Jo Ann Graves. Perfectly nice person. But when I went out of town and expected the Certificate of Insurance to be taken care of while I was away, no such luck. I returned 10 days later with no word from her, only the claim that her email to me was stuck in my spam folder.
No, it wasn’t.
I’m going elsewhere, I suggest you do the same!

I’d have to agree with Amanda A… this office is very unorganized. They are very friendly and they seem to kill you with kindness until something goes wrong. Then it seems that people aren’t available, phone calls are not returned, questions can’t be answered… overall nice staff but unorganized. I have had way too many problems in the short amount of time with this agent and I’m tired of it.
I highly recommend state farm but do no recommend this agent.

as if this wasn’t bad enough. yesterday i received a $ 203 bill for the policy i never signed up for! when i called to ask the issue be fixed they put me on hold for a couple of minutes and then told me i had to email to have the policy canceled.
she did apologize but i think this is ridiculous. i would be very cautious of a company managing something as important as insuring my home if they are this disorganized.

Michelle Starks is the State Farm Agent here. Let me tell you one thing, you’ll be paying a premium price for coverage but, remember you’ll be dealing with a premium insurance company. Its well worth it.
I was in a bad accident, need medical attention, ambulance, ER the works. After i was bandaged up, the hospital need all my info so i called Sate Farm and they basically told me to show my insurance card, obviously the accident wasn’t my fault, state farm paid the bill and preceded legal actions against the second party.
Yeah, Yeah, Yeah, any and all insurance company do the same with the right coverage. But knowing with the economy going with the way it is. How many would tell you at that new york minute and be willing to pick up a $ 50,000+ tab.
HELL! i’ll tell you what, State Farm did!
+ Michelle Starks is a pleasant person to talk to she was very concern and either she or her assistant called me on a daily basis and kept me inform.