Mid City Nissan

One thing I hate worse than going to the dentist is going to a dealership. Luckily, I run my cars until it’s not worth putting more money into them. Needless to say it was over 10 years since I went to a dealership. After a lot of research and test driving many cars, we decided on a Nissan Rogue. We spoke with manager Vlad on the phone and he was very accommodating and understanding of our needs. When we arrived at the dealer we were greeted and we asked for Vlad the sales person was able to get him right away. Vlad came to the door and introduced us to Adelita to finish the purchase. Adelita was not condescending or belittled my very little knowledge of cars. She explained all the features of the car. The price was very competitive and since we knew what we wanted we were able to get the truck at a great price. Adelita went through options and we were able to determine if they are really needed or not. She was never pushy throughout the whole process. Adriana the finance manager was wonderful as well. Adelita and Adriana were able to go through everything in such a short amount of time and without being rushed. Although, I still don’t love the buying process they made it so much easier and I hope that the next time I go through this, that they are all around.

Brought my car in with a mysterious electrical issue and Luke in the service department was extremely helpful and kept me updated on the progress. The whole experience was great. My Pathfinder is older and I don’t always take it to the dealership for service, but this experience made me a lot more likely to in the future.

A while back, my wife’s car (Nissan Versa) was having problems. We bought elsewhere from a dealership that was kind of far so we did some of the service needs at Mid City. Anyway, turns out the car had major problems and Mid City said it wouldn’t be covered under any warranty but the dealership we bought it from wanted to look at it. To get the car released, we had to pay I believe $ 147.00. Mid City Nissan Service did not do any work, other than diagnosis. And here’s the kicker… the other dealership fixed it under the Nissan warranty. I feel they lied and took my money. I was pissed.

Let’s just say that Luke Bishop is an asset for Mid-​City Nissan. He went above and beyond to get my 2008 Sentra back on the road! On New Year’s Eve! With some pretty substantial (and unscheduled) work needing to be done. Not only did he work with me to work around MY schedule and needs, He worked with me on getting a Great Deal on cost!
I’m moving from NW Indiana to the North Side of Chicago, and now I know exactly where I’m taking my car for service.
Remember the name: Luke Bishop.

Today my son and I visited Mid-​City Nissan’s service department. We were on a road trip from FL to Minnesota with a stop in Chicago. Our windshield fluid had frozen over and could not continue without it being fixed. Carmen, the service technician could not have been more accommodating and helpful. He assessed the problem quickly, pushing us ahead of others, to ensure that we were safely on our way. I would highly recommend this dealerships service department, Carmen and his entire team to any Nissan owner. Thank you for the incredible service!
DM

great experience the GM is great to work with he def take care of you. thank you

Amazing people especially Marcin dobski he took his time out to help with me a car for über treated me to coffee and pizza while I was waiting for my new car, service is amazing and anyone looking for a new car or amazing customer service go see
Marcin dobski He is the MAN

I’ve been here a few times with my wife’s car and they have taking good care of it everytime. This shop is pretty good in my book and they get the job done. They are little bit slow when it comes to getting you out of there quickly but I normally make sure I’m not in a rush whenever I visit here. I really have nothing negative to say about my experience here because it’s been all good they take care of my wife vehicle nicely and that I really appreciate. So give them a shot they are pretty good.

I have been searching for a car for months and today I got a great deal and a car I love. Looking for Black Friday deals I went to a few other places before I stopped by Mid City Nissan. When I arrived I was greeted by Daniel Durojaiye who was super nice and awesome. I went there to look at a used 2014 Nissan Note that I liked and the price was good. As I know car buying takes FOREVER. I found out hours later into the deal the car I liked was not a certified car as listed. Not Daniel’s fault at all but I was then offered a Note that was even better at the close price due to all the confusion. Next the finance guy (I never like the finance guy) when buying they always try to force you to spend more. I wish I remembered his name because he was awesome no pressure to buy anything extra and super nice. Daniel made the experience great and as this is not my first rodeo with salesman I was very happy with the way I was treated and the car I got. I highly recommend buying from Mid City Nissan!

No problem you guys were often nice to me. You guys really get some awesome cars and I can’t wait to show you guys my car after it’s upgraded

We went to look at some cars and Angel V, was our salesperson. He was amazing. Very patient and not pushy at all. He went beyond to help us with the purchase of the car.
I highly recommend Angel V at Mid City Nissan. It was a great experience.

Mid City Nissan will lie to you, they will say anything to get ur money. Not a good place to do business!!! #nothinggoodcomestothosewholie

I have to say. This place is everything and more. My husband and myself went there yesterday and spoke with Luis Martinez, who is exceptional by the way, and walked out with the car of our dreams. No it wasn’t the exact car we wanted but when we saw the car and what all it had to offer it became that car that anybody would want to have. He went above and beyond to help us get a great deal and leave with the car we wanted and not the CAR WE CAME IN WITH. They traded in our car and gave us more than we had in the other car. We came in with a 2006 Saturn Ion and left with a Red 2011 Mitsubishi Outlander. Panoramic sunroof, navigation system, bluetooth, touch screen, push to start, keyless entry, I have to say I almost cried when he showed us the car because I could not believe we could walk out with what we did. I just have to say YES YES YES I recommend Berman Mid City NIssan group.

My husband and I went to Mid City to check out a used car a week ago. We took a test drive and liked the car well enough, but there was damage on one side of the car that we asked to be repaired. The price the sales that the salesperson, Ernesto, quoted us was list price for the car. He didn’t seem willing (or able) to budge on the price, and we had another car we were going to look at that same afternoon, so in the end, we couldn’t come to an agreement, so we went our separate ways. No big deal.
A few days later, Ernesto contacted us to see if we were still interested in the car. My husband went back and forth with him (as he was going back and forth with his sales manager), and again, we couldn’t agree on a price. We considered it a no go, which again, no big deal, except that if he didn’t want to work with us on price, why did he even contact us again in the first place?
Then, Ernesto contacted us a day later to say that his sales manager had reconsidered and would we be interested in purchasing the car for xxx price? We replied via e-​mail that night (because the dealership was closed for the evening), stating that we were in agreement about the necessary repairs and price, and that we could stop by the following afternoon with a check to purchase the car.
The next day (today), we didn’t hear back from Ernesto until the afternoon, at which time he informed us that the used car manager didn’t agree to the terms that Ernesto and the sales manager had agreed to, and the used car manager was planning on selling the car to someone else.
This experience with Mid City was an exercise in frustration from the start. Ernesto repeatedly apologized for not being able to earn our business, but how could he have earned our business when he wasn’t able to follow through on a deal we had every reason to believe was all but done. We won’t consider doing business with them again and would definitely not recommend them.

**Zero stars**
–Paid way too much for my car. I was 19 at the time and they certainly took an advantage of their morally corrupted methods.
–When you go for service and tell them specifically what you need, they try to HUSTLE you into getting other services by being very aggressive, ignorant and rude. Do not allow someone you know who has an accent or knows limited English to go in to get their car serviced here. I have witness them take an advantage of people with limited English into getting extra services and they only say ‘yes’ to it all because they can’t take the pressure. I do NOT have any accent i only speak English I am not even bilingual. This happened to my mother-​in-​law how has an accent, i gave her specific instructions to tell them ONLY an oil change because I knew how they would behave, and she told me they were pressuring her to do other services like tire rotation and she told them so many times NO. She said they charged for an extra service anyways even though she said NO and made them remove the charge. I witnessed this happen to a middle aged hispanic man when I was waiting for me car on a different occasion.
–The receptionists when you call are very informal and rude. Not any particular one, I’d say any time that I call whether it is male or female. Consistent rudeness or sound like they were sleeping prior to the call.
–You’re put on hold for an unruly amount of time just to schedule your appointment. When you ask why, they tell you that they are «busy». You being «busy» is irrelevant to the customer/​potential customer.
–On one occasion which ever male it was that picked up the service line was profoundly rude with an enormous attitude. When I questioned this employee/​representative why they were being so rude he had hung up on me.
–When you are on time for your SCHEDULED appointment for an oil change, you still wait at least an hour and a half to two hours. I am not exaggerating.
–Today, I called twice to try to make an appointment to have an oil change done and I once again was on hold for an unruly amount of time. I have had enough of this place it is truly a joke. They want to go out of business.
If service could have at least met the bare minimum I would not have ripped them such a bad one. No excuses for any of this I’ve had enough. Ill get my service done else where. Better yet I’ll watch how to do an oil change on youtube and do it myself.
AVOID AT ALL COST. DON“T WASTE YOUR MONEY.

THE WORST!!! GOD AWFUL SERVICE!!! WISH I COULD GIVE IT ZERO STARS. This place is the worst at following up with you… been calling and leaving messages with the finance department for MONTHS, returning your phone calls, even scheduling your car for service is a pain, and when you do, it takes them 3 hrs to do an oil change… its outrageous. even the reminders to get you seal coating done… haven’t received a single damn call about that… should demand my money back on it…
STAY AWAY IF YOU CAN

I knew I wanted a Nissan Rogue to be my next car and did quite a bit of research online beforehand. I signed up for the TrueCar app, which directed me to Mid-​City Nissan because they were willing to offer me the exact car that I wanted for the lowest price in the Chicago area.
With TrueCar in hand I went to the dealership at 7 p.m. on a Tuesday night, told them the car I wanted and showed them my TrueCar price, and walked out at 8:58 p.m. as the owner of a brand new Nissan Rogue that I got for well below the MSRP. In fact, I paid quite a bit less than the MSRP even after taking into account Chicago’s crazy taxes and whatever other fees you have to pay.
I worked with Adelita Fific and I appreciated her no BS attitude. She never tried to upsell me and was honest about what I was getting with the cars. For instance, she told me it probably wasn’t worthwhile to pay $ 1100 to upgrade to the next version of the Rogue just to get roof racks (that we wouldn’t use) and tinted windows. I really appreciated her honesty throughout the process and that she took the time to get my phone connected to the car’s Bluetooth before I pulled away, even though I’m sure she just wanted to get home.
While I was really happy with my entire experience with Mid City, the icing on the cake was the tin of cookies they sent me two days later. Those cookies were delicious and ensured that I will be returning to Mid City the next time we need a car.

So to followup to my bad review, I was contacted by Dennis (manager) regarding my situation. He was able to resolve everything and was very informative. If you are having issues with the Service Department, I would recommend contacting him and voicing your concerns. The one bad thing is that I found a deep scratch on my car that was not there before I took it in. Oh well, can’t always win.

Not recommended for leases. First, our original salesman, Nick I believe, was helping another customer when we came back he just brushed us off and said anyone else can help you. So then we proceeded to stand there for 10 minutes and walked out checked out the lot and walked back in and waited another 5 minutes. I had to ask someone for help.
Then trying to negotiate a lease was a joke. I was researched in leasing language and they were not very fond of that. This woman comes in and starts scribbling on a piece of paper. I wanted an itemized print out of the quote («couldn’t be done»). Clearly they didn’t want my business.
Tip: download Leasify for your Iphone it makes things so much easier (while enraging the salespeople because it goes through all the fees you are not supposed to know about).
Don’t forget to add taxes to the advertised lease price before you go in. Their tax numbers were way off… more profit.
We ended up getting a Honda.

We got our first car at Mid city Nissan. They were very attuned to our needs. We were helped by the sales consultant Dan Fornal who really went the extra mile to help us.
He also called us a few times after the purchase to make sure everything is alright.
We really recommend this place!