Midway Moving & Storage

I wish there was an option to provide NEGATIVE stars. I also wish I checked the Unilocal ratings before hiring these corrupt organization.
Hired these liars for a move last month. We signed up for insurance for any damages. They broke a precious piece of furniture. We followed ALL the proper procedures and received a two-​line email stating that our claim is denied. No further response or contact.
Also, we were quoted a price of ~$ 900 and the final bill ended up being $ 1300. LIARS, CHEATERS is the only way to explain this group. PLEASE don’t hire them!

I agree with the other less than favorable ratings on Midway Movers. They quoted a price of $ 375.00 to move us and it ended up being $ 525.00. And like the other reviews they asked for a tip! It took them over 6 hours to move us less than a mile, literally 0.5 miles from one home to another. The company sent 3 raggedy looking guys-​1 was the driver, all 3 look like they had seen better days! I could have strapped a donkey with my items and moved faster than they did! One guy looked like a drinker! We only used them when they showed up because it was a Saturday move and in the middle of winter! If I could have waited to relocate I would have for this crap that we got!
Talk about moving slow, we even helped out by moving items in our own car, so its not like they moved a ton of stuff! They also damaged some items. Two of them got into an argument while moving us and even requested bottled water from us! Smh! DO NOT USE THIS COMPANY! Every time I see this orange truck on the road, I have flashbacks! As for the tip, I told the driver, next time move faster! They tried to get over by charging more so I figured they already had their tip! Never again!

I wish there was a zero rating star. Please, please stay away from this mover! Absolute rip off. First they will give you an estimate and then they will show up and beef up the cost and try to shove in couple extra men on site. And they got you as a captive customer since you have nowhere to go at that point. Horrible dealing with customers. The logic is simple — you will possibly not move with them again in another 10 years or so (or never), so get whatever out of them possible. Then comes their storage facility. All kinds of hidden costs that will pop up when they have your stuff in their facility. And items will get broken, glass will be cracked and so on, and items will be missing. Well, you got the point. Find another mover. This company is run by con men!

Midway Moving did a two part move for us the first part was completed in May. There were a few items broken but Charles offered us a discount on the 2^nd move as a result so we took the discount and scheduled them for the 2^nd part. The 2^nd part of the move has been a complete disaster. They didn’t have enough room on the truck which they should have known what was left since they did they first part of the move. We had to pay an additional shipping fee to get the other items brought up and wait a week. There have been some very expensive items broken in the 2^nd half of the move and they are claiming that they are not covered. No where in the papers I signed before the move have we been made aware of items not covered. We will be turning this over to our attorney’s and I believe the company should be charged with fraud for their claim practices. We paid extra for the insurance and put a value on the shipment, we were never told that there were exceptions to what was covered. We have turned the business in to the better business bureau and we will continue to fight them until they accept responsibility for the items broken by their team.

Midway was a mistake from the beginning. Don’t use Midway unless you want to lose valuable items and have a really terrible experience.
It was bad from beginning through end. Their office did not estimate the time needed accurately. They sent someone to show me how to pack who asked for a tip after he showed me how to cut the packing tape with my teeth. And he asked me for a tip. I think Midway either does not pay its worker enough or there’s corporate culture that everyone gets tipped even if they don’t do a good job.
That was just the beginning of the disaster.
After I saw movers dropping things, picking up lamps by their shades, and spending an inordinate amount of time covering items with tape, I called off the completion of the move and told them to move what had been wrapped. After they brought the things to my new home, they said they were done. Then I noticed that I had no mattress. I had to go down to their truck to get my mattress – they asked me to pay even though they had not brought all my things. When I had to pay, the Midway crew supervisor was adamant that I should tip them, which I refused to do. And there were broken things – even broken books. I didn’t realize you could break a book but I saw them drop boxes containing books in the hall, later I found they had broken them. Same for the lamps they were carrying by their shades.
I realized later that the Midway personnel in effect did get a tip – they had tipped themselves because they took items I did not authorize them to take – I had set aside items for a charity. They clearly decided they were the charity since when the charity workers showed up Midway had taken the more expensive items I had set aside for them.
I still had to get my move completed because Midway didn’t have time to finish my move because they were busy taking items for themselves and because their office didn’t schedule enough time.
I got a different mover to finish the job. Midwest – a MUCH BETTER COMPANY – not only was much more professional, really careful, but cost less!
While I thought that my dreadful Midway moving situation was not typical – was th result of an unqualified crew and irresponsible supervisor, friends and relatives I’ve mentioned the problems to has responded with either their own direct experience of problems or examples they have heard from others. If you check the other Unilocal reviews, you’ll find compelling reasons to use a different mover. While there are a few positive reviews, my terrible experience and that of the others who have told me they would have told me not to use Midway if I had asked are consistently bad. So I’m writing this to caution anyone looking for a mover.
The negative reviews on Unilocal are consistent with the experience I had.

WARNING WARNING!!! STOP DO NOT HIRE !!!
They are lucky they got a star. Horrible service asking for tips before they even started working. Extremely slow, unprofessional lazy. Not protective of your stuff just plain irresponsible. SUPER SUPER EXPENSIVE do not believe the Quotes they give. Over charge for everything.
!!! WARNING DO NOT HIRE THIS COMPANY !!!

DO NOT USE THIS MOVING COMPANY. Hands down, the worst company I have ever worked with. Under no circumstances trust Vince M. and his quotes. Due to slow movers, my move took twice as long as it should have (on top of them being 2.5 hours late because of an apparent «accident» that my movers of course knew nothing about) and I was charged DOUBLE the estimate I was given by Vince. He outright lied to me to get the sale and then I never heard from him again. His boss, Wayne S. could not have cared less about making things right or about my experience as the customer — that was when I could get a response from him. My movers said they deal with upset customers after EVERY move they do. That their salesmen always lowball estimates. Hello??? That is a huge problem and this place should have their license revoked.
If you spend time really researching them (I unfortunately did not do this), you will find the countless websites that list complaints — all stating the same things (slow, totally incorrect cost estimates, broken items, terrible customer service and movers that have the gall to fish for tips throughout the entire move). Which means this is what they do and how they operate. My bad experience and other people’s complaints are not flukes. I had a very easy move — moving a 1 bedroom apartment from a storage unit to an apartment literally 2 blocks away — no big/​heavy furniture. I had moved with my roommate a month prior using another company (Golan’s — Use them, they are AWESOME and I wish I used them for this move), and that move took an hour less and cost $ 100 less for a move that was double the size and a further move.
If you get nothing else from this review, please pay attention to these numbers:
— 37 of the last 40 Unilocal reviews slam the company and give them 1 star. The same complaints are listed by people: slow, totally incorrect cost estimates, broken items, terrible customer service, unprofessional
— C– on Better Business Bureau website and 39 complaints reported
— The Illinois Commerce Commission has tried to shut them down because of all the complaints.
— Their Facebook page lists many more complaints than positive experiences
These numbers do not lie and you will have the same negative experience if you choose them for your move. CHOOSE ANOTHER MOVING COMPANY. Midway does not deserve your money or to be in business anymore.

Apparently I’m not the first to think this company SUUCCCKKKSSSSS. ABSOLUTELY DO NOT USE THEM UNDER ANY CIRCUMSTANCES.
We were told AT the time the movers were supposed to get there (after WE called) that our truck «got in an accident» and they would be sending another one shortly. After not hearing back for a while, I had to call 10 times for TWO HOURS to get any answers to any questions. When the movers FINALLY got there two and a half hours late, no one had told them we were on a 3 story walk up. We also had to beg to get an extra mover since we were on a time constraint. The move ended up being twice as much as the estimate due to stupid charges such as wrapping and tape, which we were never informed of and were told was NECESSARY in order for our stuff to stay safe.
The communication at this company is TERRIBLE.
The movers were awesome… they should be running the company.

They don’t even deserve one star. Our company used to use Midway for our moves often. That was until they didn’t show up TWICE for moves for consumer events taking place day of.. (Why we gave them another chance I do not know.) We have used New City for the last two years are VERY happy with them. However today we needed movers in a pinch and New City was booked. I was convinced by a vendor to give Midway one more chance. Since we were in a bind I obliged. I am writing this as a move is in progress. A move which would have taken New City or ANY other moving company less than the minimum is now going into its third hour. These men are moving like molasses and showed up for sure stoned. I am not even sure why I paid movers for this job as I could have done it faster myself. We are DONE with Midway and will NEVER EVER USE THEM AGAIN.

On Tuesday afternoon I got a call from a sales manager (Charles) at Midway Moving who told me that the truck I was expecting on that Thursday morning would NOT be here until sometime the following week.
It did not matter that I had contracted for the move six (6) weeks earlier and paid a big deposit. It did not matter that the Midway dispatcher had already called me to confirm the Thursday arrival.
And No, there was no discount because they would miss their confirmed date.
I’m not clueless. What mattered was that this sales manager could get a NEW customer’s revenue if he redirected the truck that was supposed to be mine. And he must have assumed that there was nothing I could or would do about it. The customer’s only recourse would be legal action and that wasn’t going to make the truck arrive in 36 hours.
The man did not even say he was sorry. He acted like he was rescheduling a car wash or tree trimming. It was absolutely no big deal to him. My impression was that they do this so much they are immune to the consequences to the customer.
He also told me that showing up a week late was considered being «expedited.»
If your moving dates are very flexible and you don’t mind last minute changes, then never mind. But if you need to be out of one place and/​or into another on the agreed upon date (s) then I recommend you continue checking Unilocal for companies with customer reviews that say the mover keeps their commitments.
Also, check other websites (including Twitter). I only looked at Unilocal.Now I know that a wider search would have given me more information about the business practices of Midway Moving.

We used Midway twice. The first one, one of our dressers broke during the move. The second time we used them, I lost one pair of new sneakers (rare jordan sneakers) which was among the other things in a box. We tried to call them to ask if they’ve seen a shoe box that may have been misplaced in the truck and they never called back.

The worst experience of my life. Many of my high-​value electronics were missing by the time we unpacked the boxes. We had even set them aside on top of the refrigerator with a sign that said DO NOT PACK. We noticed right away that there weren’t where we’d left them. When I called to report it they insisted they’d just been packed and they hung up on my several times when I called to ask questions and follow up when it turned out the items were still missing.

Avoid. Avoid. Avoid.
I would give Midway Movers a ziltch star for being at my house on the same day that 6 bottles of alcohol disappeared, and a priceless family piece of art ended up shattered and placed in the garbage, along with other unpacking supplies during a move to/​from our house and a POD. They did a real bang-​up job. I also appreciate their total lack of desire to assist me in resolving these items and they only stated «100% cooperation with police in any investigation regarding the stolen alcohol». No interest in acknowledging that they needed to take any action on the busted family piece they placed in the garbage. Bottom line, avoid these guys like the plague, unless you are like me and enjoy things mysteriously breaking and disappearing from your house. Review their BBB record too.

First off… Please please take these reviews serious and don’t use this company!!! And if you deal with Charles… he’s a smooth talker and knows how to con!!! He really low balled the estimate… knowing I’ve never used a moving company before and I didn’t quite understand the weight aspect of the move since I had no clue how much my stuff could possibly weigh. He estimated our stuff at 5,500 LBS and it came to 8,200 LBS @ .75 cents a pound per pound over the estimate. WHAT???
Why did ALL the other companies estimate our stuff to be between 8,500 lbs — 12,000lbs? Of course… NOW that I know what to look at on the estimates to compare… I see They totally took advantage of my ignorance about the weight!!!
I could tell that the movers that moved us were used to dealing with unhappy customers due to their constant snickering while I was on the phone complaining about the «Good Faith» estimate verses the actual end cost. They are used to hearing people complain. WHAT A JOKE… if you’ve never been robbed… you will be if you use this company. They low balled the estimate and then MORE then doubled the final cost. OMG MORE THAN DOUBLED… And when they got to our new home… I couldn’t believe they wouldn’t bring our in stuff until the final amount was paid in full. THEY TRAP YOU!!!
I think they should be reported to the BBB and possibly sued. I think there should be a law in place for companies that give estimates over the phone, where they have to come within a certain amount below or above the estimate, or NOT be allowed to give such preposterous estimates over the phone at all!!! I read the reviews on Unilocal and everyone pretty much says the same thing. They charge you way more in the end. They are playing with people and shouldn’t be allowed to stay in business. It’s Criminal what they’re doing!!! I’m pretty sure if the Chicago Bulls knew what they were doing, they wouldn’t want their name associated with this company.

Moved from Chicago to San Diego in July. Have moved long distance 2x before in my life.
The worst thing that happened was this: I have a priceless piece of artwork (priceless – artist deceased and very dear to me) that was either lost or stolen. Upon reviewing my claim – Judy reveals they don’t cover any artwork. Hmmm, would have been nice to know from Charles when I listed that as something I was moving and from my movers when they took it from my home to the truck.
The most valuable thing I own is the only thing that didn’t make it to California.
I would have written this review just for that but the rest of the experience was horrible too.
1. Charles didn’t think it necessary to come see my home to estimate the cost – «no problem, I do this for a living.» Estimate: $ 4029 – Final Bill $ 6138. Huge difference! Probably would have gone with someone else that had a slightly higher (more accurate) estimate and better service.
2. Charles didn’t respond to any of my follow up email or phone requests after he took my credit card payment. No communication on what to do to prepare… when movers would actually show up… basically anything that you might want to know about your upcoming cross-​country move. I did hear from him again when he needed follow up payment.
3. Erik was the only person I could ever get on the phone that tried to help me and give me info. For him – 5 stars.
4. Upon delivery – late at night. Movers in SD say that they aren’t supposed to do the full unpack that I paid for. And they couldn’t get anyone on the phone to verify. I even had they estimate with that line item to show them. They were literally going to leave my house without doing a significant portion of what I paid for. I forced them to find someone. Don’t know who it was, but they verified that’s what I paid for so they did it.
5. A few things were broken or damaged – to be expected with big moves. Although, the contract I have says $ 500 deductible and Judy writes me back that it’s $ 1000. Shady.

NEVER AGAIN WILL I USE THEM!!! I asked detailed questions about what’s included and not! Got one Quote but ended up paying twice as much!

Terrible.
I used midway movers to move into my new condo, I priced out a few and they were the cheapest – i should have know better, you get what you pay for.
The day prior to the move I bought a brand new TV, when they showed up they tried to sell me additional insurance for it. Feeling as if they were trying to screw me, I declined. When the move was almost complete they called into the shop to run my credit card. I noticed they had brought up everything but my new TV, I questioned them on this and they said they kept it on the truck as collateral to make sure my card went through. Sure enough as soon as my card got approved they hollered down, «bring it up». I was so put off. This is not even the worst part though, once everything was final and it was time for me to give them a tip, the guy in charge handed me a flyer for his wedding. He went on and on about how he’s trying to pay for it… I was so uncomfortable.

Don’t do it!!! THESE PEOPLE ARE CROOKS!!!
I rented for 22 days the month of August. Never had power or lights even though they were promised to me upon move in. 5 days of the month there was 2 inches of water in the space. I was locked out 5 additional days of the month. And they refuse to return my security deposit.
Here is my experience with Midway Moving & Storage.
On the 8^th of August 2014 I needed to rent a place to put my bicycle service shop. The Chicago Ave building manager Dave (a crude bigoted misogynistic crook from Arkansas) showed me Midway Moving’s old auto shop space at Chicago & California and offer it to me for my shop. He made claims that the lights worked and the electricity worked and I would have access when ever I needed it. So I brought in a friend to take a look. He was thrilled with the space and we decided to split the rent. I paid a security deposit and moved things in. This is when every thing went south. After negotiating to prorate the month of August the following day I was locked out of the space for three days. Now the 9^th or 10^th of the month. Upon reading and signing a shipping contract and not a storage contract I had the good sense of putting my move out date as the 31^st of August. Now I was informed that I could only operate out of the space from 6am — 6pm. This Dave character was a total coward hiding behind this man Jerry who seldom picked up his phone and blamed myself or Dave for all of his sketchy behavior and unethical business practices. Around the 15^th of August I still had no lights and no power and then the space flooded. Two inches if standing water. This happened once more before the end of the month. From the moment money transferred hands I felt my belongings were being held hostage. On the 30^th of August I found myself in an argument with Dave about there being 31 days in August and that the Sunday before Labor Day was August 31 and not Sept 1.
On Tuesday Sept. 2^nd these men Dave and Jerry are refusing to return my security deposit.
I rented for 22 days the month of August. Never had power or lights even though they were promised to me upon move in. 5 days of the month there was 2 inches of water in the space. I was locked out 5 additional days of the month. And they refuse to return my security deposit.

I recently moved into a new home in the suburbs. Midway moved all my furniture, stored some items and donated other things I didn’t want. The movers showed up on time, were professional, hung up my tvs, put my beds back together in the new home and even unpacked my kitchen for me. They were efficient and extremely organized. I didn’t have to lift a finger. They even took all the empty boxes away. I was so nervous to move especially with little children but Midway made it super easy!
Thank You Midway :)

I’ve used Midway on two separate occasions in the last 6 years and have been throughly pleased with their service. In both instances the crews they sent out were courteous, professional, efficient and cautious.
My most recent move was nearly two months ago. Midway sent a crew of 4 men and a driver. They arrived on time, worked hard the entire time and got my 3 bedroom, 2 bath packed up in about 4 hours. One guy was loading as many as 8 boxes on his back at a time!!!
My belongings were placed in storage at Midway for about a week until my new place was ready. I requested the same crew as I had before since they’d done such a great job with initially moving me out. The level of service was identical to the previous week.
The guys were personable and easy going so we all enjoyed pleasant conversation & laughs throughout. And since I believe good service should be acknowledged, I tipped each guy in the crew $ 20 for both moves.
Midway accidentally left 2 large paintings on the truck but once I inquired with them the paintings were swiftly located. One of the guys dropped it off to me that same evening.
Nothing was damaged in the move, stolen or lost. Each move cost me about $ 1100 plus tip.
Midway will remain at the top of my list whenever I need a mover.