Mount Sinai Hospital

My daughter was born here (not proud of that) knowing how this hospital sucks. I was always next too my wife cheering for her, we write the documents for our daughter saying shes the mother and I’m the father. When we recieve my daughters birth certificate my name was not there. I was mad, every nurse that help us saw me everyday and Saw me cheering for my wife. I even signed a certification that said I’m the father. Like these nurses are either idiots or just didn’t give a crap and input whatever. They thought I was some random guy just being there for no reason? I knew from the beggining something will go wrong and I was correct. I now have good insurance too choose my own hospital, where employees give a shit. Not the end of the world but now I have to send papers too change my daughters birth certificate which takes time. Things could of gone smooth but not what you always expect.

Doctor Jones did a great job on my emergency surgery. The nursing was horrid. My change from clear liquids was never communicated to the kitchen.
They claim to be taking good medical records, but someone came within 20 minutes to test my blood sugar again. The excuse was a new shift. When did that become my problem? She should have checked the records.
At this point, I lost all trust in the nurses, so I refused heparin because I think it was given to me twice already.
If you get shot or you are taken there by ambulance, good luck if you can go to a different hospital, go anyplace else.

Honestly I just have a question, I’m supposed to reliever here and I’m scared. Is this a good hospital? I want to deliver at a good hospital but I have harmony insurance and a lot of good hospitals don’t take it. Help?

I think Sinai does it’s best with people that come in with a lot of issues. I have been a social worker here for years (Not just pediatric, lol), that lady was crazy!
I give major kudos for the on the spot work, caring and follow up that all the Sinai caregivers give, with a needy patient population, and non-​adherence all around us, it is difficult to help people like the PP person, but, we do our best, like pay for their cabs, give them free orthopedic surgery, and follow up, as well as resources in the community to help them out! A free hospital would have been Stroger, but I guess even hating it PP kept coming back for more!

The service was slow and mediocre but not worse than what i would expect from any other hospital.
What really shocked me was that I waited 1 hour there after my appointment just so I could pay my bill upfront, then almost 3 months later I get a letter saying my bill was ‘SEVERELY OVERDUE’ and I got charged over $ 200 on top of what I had paid and more than what I had asked multiple times that I owed.
I called them and a lady named Felicia quickly and courteously resolved the issue but what if I didn’t argue my bill? Moreover, when I inquired why I would get this extra charge, I was told firmly that it was corrected. I did not want to push my luck so I didn’t continue the line.
This reeks of scam and there’s no recourse. If they just decided to say ‘no, we’ll charge you what we feel like’, there would really be nothing I could do about it lest I sacrifice my good credit. I was lucky to have my issue resolved (I hope we’ll see in another few months if i get another bill) but I wonder if there are any consumer protection groups out there to at least discourage this kind activity.
Regardless, word of advice, don’t trust your bill. Always contest anything suspicious.

The new clinic on Washtenaw is fairly nice. The old hospital building is just that, old. Even though some areas are newer like registration, radiology, and the cafeteria, many other areas like the ER, patient rooms, and most heating and air conditioning are in serious need of help.
I’ve found if you treat the employees with respect that you’ll get it in return. But most of them don’t take crap and can turn on you like a rabid dog!
The cafeteria is pretty modern and open fairly long hours with a vending area next to it. There is a Subway sub shop, Connie’s Pizza, and an Italian and burger sections much like a food court. There is a good amount of seating but right at 12pm it gets a bit tight.
There is a good amount of security. All unlocked exterior doors have a security person nearby and there are a few security stations in various places on the first floor.
The multilevel parking deck is pretty big and I’ve never seen it at capacity but sometimes you do need to park on the fifth or sixth floor. Patients and visitors get discounted parking and any stay less than five hours is just $ 2 with a validation ticket.
The ER is not a happy place and is why I removed a star. The wait can be awful. Go on a Friday or Saturday evening and you could easily wait six hours just to get to see a doctor. Then the wait for labs or radiology is even worse. I’d suggest not going here for your ER service.
In all the place is OK for a very busy urban hospital. Had they done a better job repairing things, fixing the air conditioning, and managing the ER this has the ability to be a four or five star hospital.

As a patient representative, I have escorted my patients through several services there. Besides one kind heart in suite c1200 named maria, I have not met a kind or patient staff member. They work skerting patients in and out of appointments, disregarding the fact that they have emotions and needs. Delivering healthcare is not simply a ct scan or exam, it’s feeling educated and I’m control of your own health. None of which I (or any of my patients) feel. It saddens me to know such impersonal care is so prevalent

We were referred here to see a pediatric specialist, Dr. Priya Khanna. She is fantastic and truly cares about her patients. However, her support staff is unsanitary. The first gal who drew blood from my baby didn’t bother to wear gloves, even though there was a box in front of her. And she couldnt even find the vein. The second guy found the vein (I had to come back) but both had a habit of putting the end piece of the blood-​drawing instrument in their mouths, as if their two hands weren’t enough. I’m not trained in the medical field and I wonder if the staff is based on the four times I was there.
In addition, the conditions are poor. They are so unorganized it is sad. They called me to re-​schedule and I showed up today for our appt. After being directed to a third building (we had to cross a busy st to get over there I might add) I was told the dr was not in and the manager had left me a message. Which is not true. They didn’t bother to apologize about me having to drag my baby out in the cold and wasting my time. They simply asked me to re-​schedule again. I said «this place is a joke» and left.
So I left feeling hopeless and out a few bucks wasted on parking.
Avoid this dirty, unorganized, sad facility at all costs.

My experience with this institution is complex and mixed. I have mostly praise for my orthopedic surgeon, Dr Jason Magniani (4 stars), the outpatient Orthopedic Department (4 stars), the X-​Ray Department (4 stars), and most of the other indivduals with whom I interacted (3.5 stars).
However, the ER — not so much (1 star). Stay tuned for my scathing review of the ER! ;-D
Finally, the Social Services Department — give them ZERO Stars. Everytime I asked the social worker who was assigned to me for help, she’d declare, «I’m a PEDIATRIC social worker!» Well, if that’s the case, why did the SS Dept assign her to me – seriously middle-​aged babe that I am – in the first place? If she couldn’t help me, why didn’t she at the very least offer to find someone who COULD help me? Why did I – silly me! — wait for weeks before trying to contact the head of the SS Dept?
When, after DAYS of leaving voicemail messages, I finally managed to get hold of the head of the SS Dept, I told her that the social worker who had been assgined to me did nothing for me but remind me everytime I tried to get help from her that she’s «a PEDIATRIC social worker!»
«Oh,» the head of the SS Dept asked, «you mean Arushi?» (If she already knew of Arushi’s dismal record of helping patients, why is Arushi still working there in ANY capacity? God knows, in today’s economic climate, with high unemployment, there’s certainly l-​o-​n-​g line of social work graduates waiting to take her job!) When I told the head of SS Dept my sad story, and what I needed in the way of help, she promised to call me back in 24 to 48 hours. Did I ever hear back from the head of the Social Serives Department? Surely you jest!
Bottom line: don’t expect ANY help from the Social Services Department of Mt Sinai Hospital, especially if they assign a pediatric social worker named Arushi to your case. Better yet, if you have the choice between this hopital and another — well, before you get run-​down by a reckless driver off your bicycle, you better do some research on the best nearest hospital you want the ambulance to take you to. If not, and you end-​up at a hospital with no ortopedic back-​up, you might just end-​up transferred to Mt Sinai after 8 or 10 hours.

Doesnt look to apealing but have excellent patient care and one of the best trauma care units in chicago from what i read.