Nike Brand

Frustrated — Every June I come to this store on Michigan Ave to get the new LGBT Be True men’s shoe and every year I get the run around on where in the store I should go to try it on. Sure enough, I was told by four different associates to go to four different floors and locations. It might be worth mentioning in all staff meetings where the EXACT location is in the store so this yearly negative experience does not happen. Next year I’ll just order online.

My bf enjoys this store. The lower level is womens and honestly i do not think its that great of a selection. Ive been to better nike stores. It is cool though and has a lot of levels.

Very disappointed with my experience at Nike this time around. I work right around the corner so I frequent this store quite often and have never had poor service until now. I had a question on three floors in this store and every employee I encountered treated me the same. In a nutshell, they were in their own world having their own conversations and it was hard for me to even get their attention. When I finally did and asked for a shoe they looked completely annoyed (one even had a slight eye roll when I had her go back again for a different shoe). Not to mention I was on the third floor and asked about a shoe on the first floor and they said «I’m pretty sure we have it» instead of offering to check before I went all the way back down only to be disappointed when they did not in fact have that shoe. I ended up leaving with nothing and will probably go get my Nike’s at Nordstrom from now on, or at least a different location. Very disappointed.

I came in to purchase a pair of running shoes and could not believe the horrible customer service at a flagship store. Came in on Jan 16^th. It was a Saturday but not busy in the women’s section for running shoes on the left side of the store. The guy there was not interested in getting shoes for me to try on and it was evident that he wanted me to leave. I felt awkward asking for another size since the pair I was trying on was a bit tight. I hope their service improves or they will eventually close down. Go to Nordstrom if you want quality service. They have Nike shoes there too.

Thanks for letting someone make not 1 but 2 fraudulent purchases with my debit card info & being rude as hell when I contacted you about it. Way to be proactive about this situation You obviously didn’t check id

This is the worst waste of space I have ever seen. Sports authority carries more Nike products than this store. I went this past Saturday to purchase soccer cleats for my godson, and they only had 3 styles of regular outdoor cleats (he needed turf soccer shoes). I proceeded to ask one of the sales reps what was the smallest size they carried in men’s cleats, she said a 6. I went back one level to the men’s area and asked about a particular pair of soccer shoes to which I was then told the smallest they carried was a 7.5.
In the end we left empty handed. Never going back to this store again.

Clean and spacious Nike store! All the sales associates were nice and we were greeted and asked if we needed any help on every single floor. Management definitely knows how to train their staff there.

What makes this Niketown special? Chicago is a big city and this Nike store is an obvious flagship to one of the great cities in the USA. One of Nike’s long time lines is Air Jordan or just Jordans named after the great Michael Jordan himself who is a legend in sport and he just happened to play in the great city of Chicago.
That being said there is a display of an annual iteration of Jordans by year. It’s pretty cool to say the least. That and there is an entire section of the store dedicated to Jordan with unique Chicago stuff there too.
For the most part Nike has sections for the different featured athletic lines and areas for varying sports and themes. This store does a nice job of putting everything on display and making things much different than just a Finish Line or Champs etc.
I thought the customer service here was great. I needed help and a service representative named Malik was very helpful and fast. When I went to pay I was in line and was paying by credit and was taken aside to have my transaction taken care of through an iPhone instead of the counter.

Pretty much only a tourist attraction being in a popular location. Staff was friendly, place was very clean which is expected for a flagship.
As far as merchandise nothing spectacular or what you can’t find in other shoe /​sorting goods stores.

After a long walk down Michigan Avenue, Niketown Chicago was kind of a let down. I’ve been to what I like to call the best Niketown in London. This location is only a third in size. I didn’t like the fact that the elevators barely worked and escalators were broken for this small 4 storey shop. I seemed to be interrupting the sales staff when I looked at there small selection of Jordans. I guess I was expecting a lot more from the town that MJ put on the map. I guess I will just have to deal with the ridiculous raffles from other chains.

Why don’t we have one of these in Houston??? My wife and I love stopping by Nike town when visiting Chicago, we love the design of the building and all the clothes and shoes they have. On this occasion we bought my wife a pair of sweatpants, the staff was very friendly and courteous!

Absolutely horrible! I was amazed by the limited selection instock. It did not meet customer’s expectations, for exceptional shoes. The shoe’s available were really poor quality.

The worst customer service I have ever encountered on the Magnificent Mile, at least on the kids level. I had to basically search for and then beg someone to help me. In the midst of him checking my daughter’s shoe size, 2 employees who had been standing around avoiding customers came over and started asking him about his vacation requests. Shameful behavior.

Slightly suprised by some of the reviews. Thing I found best was the service, the times I’ve been in there all of the different staff have gone out of their way to help me. The collection of items there isn’t as big as I expected but it’s a cool store.

What a frickin’ tourist zoo Niketown is. Bring a bag of bananas to feed these crazy beasts. While Niketown makes it as easy as possible to get in&out purchasing per sales people and their palm pads, the sheer amount of tourists here is astounding. I’ve never needed some air Jordan’s on vacation, but apparently tourists can’t get enough.
The shoes that Nike produces these days are in fact awesome though. I heard they put more r&d into them than computers these days. I wish I had the new age nikes in the 90’s when I played serious sports, ergodynamic lightweight awesomeness.
It’s a sheer workout getting through the masses buying anything here though. Be prepared to block out, shove out of the way, and trip fellow zealous customers. No wonder why everybody was buying so many sneakers. Needless to say you’ll be sweating and have lost 5 lbs by the time you leave.

A 5-​story store for all things Nike.
–5^th floor: design your own shoe, shoes for boarders, tennis and kids stuff
–4^th floor women’s apparel and shoes, stuff for runners
–3^rd cross fit
–2^nd football and soccer stuff
–1^st floor, whatever is trendiest– on the day we visited it seemed mostly about neon shoes and clothes.
A stop for everyone

This review is solely for Nike’s free NTC classes that are held in a studio in a building next to the NikeTown store. Nike originally had an NTC studio in Lincoln Park that unfortunately closed down before I could attend any classes. Luckily for me, they set up shop on Michigan Ave and their classes were a staple in my fitness schedule until I recently moved away.
First off, did I mention that they are FREE?! Classes in the city range anywhere from $ 15−30+, so finding a spot that offers free workouts 4 times a week is definitely something that anyone who works out should check out. Though, I must preface that most of the attendees are women, with the occasional male presence (especially in the NTC classes).
Their weekly classes include yoga, barre, and NTC (basically an instructor led class of the Nike NTC app) and they all are AWESOME! They also have an occasional addition, such as a booty dance class and tabata. The instructors are all fantastic and they actually normally teach at studios across the city, such as Shred415, AIR, Barre Bee Fit to name a few. Some have even been nominated as the best trainers in the city/​nation, which makes it really incredible that you can take classes with them for free. My favorite class has to be the NTC one because it really kicks your butt into gear and is a great 45 min. workout. Having instructors demonstrate the exercises that are in the app is really invaluable because you can learn to do them properly and later add them to your regular fitness routine.
For you fitness buffs, I would definitely like NTC Chicago on Facebook and sign up for classes through the provided link. Classes do fill up though, so I recommend signing up for classes a week in advance during the morning.

What can you say about a Michigan Ave store dedicated to one of the most recognizable brands in the world? It’s gonna be loud, it’s gonna be bold, and it’s gonna try to make you spend money on incredibly marked up merch. But it’s not a horrible place to kill some time and drool over shoes that you’ll probably never wear. So if you’re just looking, come on in. They’re not charging admission for this place. Yet.

I’ve been to the pre Nike Experience and Post Nike experience Niketown and I think I’m more of a fan of the older version of it myself
Anyways, expect it to be packed especially on the weekends and for things to be priced up. I usually buy from the outlets when things are less expensive.
I like some of the running stuff, I just wish I could afford it!

I haven’t been here in forever! While perusing Michigan Avenue, I was really curious about the new Nike + running shoes. It was a weekend and it was crowded. The place really hasn’t changed in years.
I like how the floors and sections were divided into specific sports. It made shopping easier. The employees were helpful and truly seemed to enjoy their jobs.
The top floor of running shoes was a little too crowded for me to actually get neat the shoes I needed to checkout. Oh well, I’ll come on a non-​weekend next time.