Nova Driving School

STAY AWAY FROM NOVA DRIVING SCHOOL — LEGAL ACTION PENDING
I signed up for the $ 195 2 hour driving lesson and road test option. I really did not need a two hour lesson, but I was told I was required to sign up for the lesson in order to use their car for the road test. Really all I needed was a car to use to get he lesson began at 6AM and we drove for about an hour, taking an occasional break, Then, at 7:30, I lined up to get into the DMV that opened at 8:30.
At 8:30 we were let into the building and I was given a number and told to wait for my road test. When I was called to the counter, the DMV suffered a computer failure and they were unable to do any more road tests for the forseeable future. I left without taking my test, the only reason I shelled out 195 $ in the first place.
My instructor assured me that the school would work with me to reschedule the test, or that I could receive a refund. I called the school about 10 AM that day and the woman told me that this had never happened before and she did not know how to proceed, but she would call me back.
She did not call me back.
I called again about 5:00 PM and spoke to a man. I explained that I worked mornings and was unable to take another day off to take the test in the morning, and asked if I could take the test in the afternoon. He said no, that they only did tests in the morning. Begrudgingly, I agreed and set up a test for the following week He then told me that I would have to meet the instructor at the DMV and would no receive a pick up. (Pick up and drop off are part of the hefty 195 $ price tag) I explained this was unacceptable and that the DMV was at least an hour and a half by public transportation. I asked for a full refund and he told me I could not receive a refund That I could only receive a refund for the driving test portion, and that 30% of that they would keep as a deposit. I told him this was unacceptable and he said he would make some calls to see if he could arrange a ride for me and call me back.
30 minutes later a woman called me and asked me if I would like to reschedule my road test. I told her yes and that there was only one day I could do it She said that was fine but to reschedule there would be a 30 $ rescheduling fee. When I asked why she said I had done nothing wrong but that was their policy. When I said that I was very confused by that policy she offered no reasonable explination, just repeated «Would you like to reschedule your road test?» I said fine and asked if they would pick me up and drop me off, and she told me no, that I would have to travel to the DMV.
UNACCEPTABLE. I informed her that I will be taking her to small claims court to seem damages not only for the full 195 $ I paid, but for the time I missed from work, legal and court fees. She told me that she would pass that information on to a supervisor and the supervisor would call me back the next day.
The supervisor never called me back.
I have spoken with an attorney and am proceeding with legal action against Nova Driving School.
This business obviously has no concept of right or wrong or how to treat customers.

I passed the driving test today and finally I got the license. I have few experience with driving but Geno was he best instructor. He was always kindly teach me and gave me many tips for me. If you find a driving school, don’t hesitate to enroll this school :)

My experience with nova driving school was the best !! The drivers are very well trained. You can tell they care about you learning how to drive vs just getting your money. My instructors were Paul and Dash I loved them both. Super funny but taught me well. I got my license my first try. I even met other instructors like nick and geno who were also nice. I already recommended this school to my other friends. This school is the best.

Took the behind the wheel classes and got my license. David was my instruction and he is an exceptional instructor. Explains everything clearly and very helpful.

To start from the beginning, I met Geno my instructor for eight hrs total behind the wheel. From the start I connected with him so easily. He speaks to you in a professional manner. He is patient, fun, and gets to the point. He may joke with you while diving but nevertheless he does his job and does it damn good. He made me feel so comfortable with him driving. Picked me up from home took me for my 2 hr lesson then brought me home. He gave me a couple references to help me throughout the way. He teaches you therefore he will correct you when you’re not doing something right. When you are, he’ll praise you. I had a hard time with my turns and he helped me perfect them. He had a lot of patience with me specially worth reversing. I took my road test passed and it with a breeze. Thanks Geno!!!

Took my in-​car classes mainly with Geno and he’s great! He gave very useful reference point information for turning, pulling over, etc. and is very friendly. I passed the road test easily.