Orbitz

My brother Luan Hasani and I had the WORST experience with Orbitz that We could have possibly imagined. Through out the whole process with them, he was lied to, misinformed and had to repeat himself over and over with 3 different managers because of how disorganized they were while not caring to help one of their customers. All three of them admitted their company was wrong at some point! On top of that, they pinched every penny they could to get out of liability for THEIR mistakes (you’d think a good company would make things right with their customer, plus sweeten the pot for your bad experience). Here’s what happened: I booked a flight, and then had to change flights unexpectedly. I knew there would be a penalty. I spoke to some agent who clearly didn’t know how to talk to customers and didn’t know his job. He told me I couldn’t get a refund but I could put the credit of the first flight towards a second flight. I asked him if my credit covered that total amount of the new flight to which he said yes. We went through that 10 TIMES. Where I asked and tried to make clear what I was paying (which should be their job). Once I felt comfortable, We hang up, and I happen to check my credit card statement and I’m charged an ADDITIONAL 1,000 dollars! What?! Since then I’ve spent hours on the phone with these people over the course of two weeks and no resolution. I keep getting low balled as an attempt to tire me out. I mean, come on, they admitted to listening to the conversation, admitted I was misinformed and STILL refuse to give me a refund?! Not asking for anything special! All I want is my money back and to start from square one. This has been the absolute worst customer service experience I’ve ever dealt with. Do NOT schedule with Orbitz. They are manipulators of words, liars, and will say ANYTHING to make you buy something, leaving you on the hook.

I booked a hotel for 3 persons with non-​refundable deal. but itinerary comes out a room only for 2 person. I have been calling Orbitz costumer service regarding my hotel reservation issues for several days. Basic every person I spoke to is nice but problem couldn’t been solved for this and that reasons. That’s why I take one star off. Until yesterday finally one girl was willing to spend 3 hours to help me out. Her name is Glancy Pinto. She kept calling hotel and her supervisor to find a best way to cancel the existing reservation and make a new one without penalty while I was waiting on line. I appreciate her patient and her time. Thank you, Glancy.

LESSON LEARNED!!! I will never use Orbitz again! If you ever have to change your travel plans and check out early on a reservation, Orbitz or the hotel will not issue any type of refund for unused nights. You are much better off booking directly with the respective hotel company which that allows for changes in travel plans. Orbitz will try to get a refund out of the hotel and the hotel won’t provide the refund because of their agreement with Orbitz. They do not have the same respect for the customer as if a hotel has the reservation directly. The other side of this transaction is a Marriott Fairfield in Cabo. It’s easy for both parties to point the finger at the other party being the responsible party.

I AM A LONG TIME CUSTOMER OF ORBITZ AND BOOK AT LEAST THREE TRIPS A YEAR. For the past year or two when I go to book my selection there is a notice that says, we are
unable to book at this time, try again later. I call and book through an agent an they want to charge me $ 25 a ticket service fee and I refuse to pay it. It takes 45 minutes to give them all of my information again. Also they try to overcharge for trip protection, I think they are doing this on purpose to make more money???

CHEATERS! I wish i should have seen negative reviews before making the reservation. Dont get fooled by low air fare, you will be looted if you require any change in the reservation and that is how they make money.
I had to cancel return trip in my reservation due to change of plans. When I called British Airways directly, they have confirmed that they refunded amount to Orbitz.
Guess what? This is what Orbitz refund team says:
«We wanted to let you know that British Airways has denied your request for a refund. However, you may be able to apply the remaining non-​refundable value of your ticket toward a future reservation on British Airways, re-​booking fee applies from Orbitz.»
I called CustomerCare, They kept me on hold for 2 hours to talk to BritishAirways offline (LIE, they are not willing get me on to conference), finally said it will be resolved in couple of weeks.
After few months, they wrote below email:
«I have reviewed your reservation and the ticket was partially used. When a ticket is partially used the ticket is re-​priced as if it was purchased as a one-​way for the portion that is traveled on. When the ticket was re-​priced the fare used is more then the ticket purchased which leaves no remaining value to refund.»
Two contradictory email statements! and both are not correct based on what BritishAirways says.
Stay away from Orbitz!

If I could write a negative star I would.
Orbitz you should be ashamed of yourself!
I am doing a cross county roadtrip across the USA with my bf driving and your company put me on hold for over 3 hours. Then they had the gall to charge me full price because they were understaffed to pick up the call. Then they said it was my fault because I could’ve done it online. That’s not in the fine print. I was in bumblefuck America no wifi. I called. And called the hotel in Nashville and they said orbitz is a 3^rd party and nothing can be done on their end and I must call orbitz. The initial agent and supervisor was from Manila I am also Filipina but shame on the company. How dare you make the company culture so negative the agents think it’s okay to call me a liar and blame me for your busy signal. Orbitz never again! 3 hours later at the very least you give me a full refund what about the time I wasted on vacation?! Where is that refund for ruining it?! I, Godwilling, am never going to be that poor that I am forced to use your company again. Never again orbitz, never again. And I urge everyone to not book them. FYI my bf called on his line the waiting time to book a reservation is 2 minutes and the waiting time to cancel and full refund is 3 hours. Orbitz you are disgusting and how you are in business is a mystery. Just don’t do it. It’s not worth the grief. Trust me you are better than orbitz. #dontdoit

I will never use Orbitz again. What a rip-​off and scam. I booked what was supposed to be a round trip ticket on Orbitz from their webpage using the round trip portal. Instead I was sold a mulit-​city ticket and they refused to fix my return flight and refused to credit me a rental car or a change fee to get me home on my return flight from seeing my family for Christmas. I entered only 2 airports in my search, SFO and PDX, how Sacramento got added to my order, I will never ever figure out. I think their computer algorithms do that so they get more booking fees (I was put on 2 separate airlines.) Never again Orbitz. Never again.

WORST! HORRIBLE CUSTOMERS SERVICE!!! Orbitz sent an update letting me know my flight would be on time and the flight never arrived. I was stuck in Istanbul Turkey all night and missed important plans in Venice. Orbitz took no responsibility for their mistake and even lied to my face pretending the mistake was not their fault when it clearly was. They had no accountability for their mistakes and would not even reimburse me for the hotel I booked through them and was not able to stay at due to being stuck in the airport all night. They left me on hold for up to an hour at a time, several times. Orbitz is hands down the WORST CUSTOMER SERVICE I have experienced, maybe ever. They only want your money and don’t care about you… NEVER TRUST ORBITZ…

DO NOT EVER BOOK A FLIGHT WITH ORBITZ
I paid over $ 800 to book a flight to Hanoi with Orbitz. Once I got to the airport to board the first leg of the flight the person at the American Airlines counter they said my documents were not right for the visa and refused to check me in. They referred me to Qatar Airlines, the company that Orbitz offered in the flight deal. I called them and they said there would be a $ 350 fee to book another flight with them, but I needed to call my travel agency. Orbitz was unfortunately my travel agency. I went to the airport the next day and they said that, in fact, my documents were fine and I could travel to Hanoi. I called Qatar Air and they said to call my travel agency. So I called Orbitz and explained the situation and what Qatar Air told me. The first person I spoke to told me I had to buy a whole new ticket for almost $ 1,000! I asked to speak with her manager, whose name was Victoria. The call quality was so bad I suggested I go to my father’s house to continue the call. I got an email saying they called, but left no number to call back. I called back at a number I found on the internet. I spoke with a woman named Kat. At first when I said what Qatar Air had told me she agreed I should pay only $ 400 for the change fee. Then she said to get me on another flight I had to pay the difference between the original booking price and the price of the ticket for tomorrow. So I ended up paying over $ 600 more for a flight that was already more than $ 800.
Instead of comping me or doing something that would alleviate my painfully high price I paid to them originally they screwed me again. I will never book another flight with Orbitz and I recommend you never book with them either. That is, of course, unless you like poor customer service and being bent over to fly.
Update: I went to my online banking website and I see two charges for over $ 600!!! I called and spoke with a really condescending guy name Clyde who explained that the charges were only pending, even though the money is not in my account, and only one would actually be applied. If the two charges go through I am calling a lawyer and suing. This is beyond bad customer service. This is so bad that I want someone fired over my terrible experience with them.

My head hurting so bad dealing with Orbitz today. This morning 6:30am I purchased a plane ticket for my son in military trying to come home for Christmas from Germany. After about 40 minute on phone with Orbitz ticket was paid for we received a copy of the Itinerary and money was taking out the bank account. Six hours later my son calls from Germany and tell me he looked on Orbitz and the ticket has been canceled. WHAT. I call Orbitz they tell me credit card fraud someone used it to buy a plane ticket. I tried to tell them that was me. I call B of A they said we never said it was fraud it must have been Orbitz. Then if Orbitz thought it was fraud WHY did they take my money out my account.
Now Orbitz telling me I can’t have my money back for 5 days and they will not give me my money back from the Trip Insurance. Really…
All we wanted was to get our Soldier home for Christmas, we have no ticket and they took our money. Bank of America telling me to do a claim but after that all tickets for his dates maybe gone.
Never again.

Horrendous experience and service. Last time we use Orbitz ever again.
Bought tickets to Hawaii, leaving from Newark. However, the tickets included a train ticket from Phila to Newark via Amtrak.
Orbitz sent the email confirmation for the flight without any record of the Amtrak tickets. When I called customer service, I got someone (after waiting 20 minutes) who does not speak good English. Has no idea what I am talking about. Really? You’re the travel agent who sold us the tickets for $ 2600. Asked for supervisor, same thing, terrible English and no idea what I am talking about.
On hold several more times…
Still not resolved.
Dear Orbitz: hire better staff and don’t see a product which your staff doesn’t understand

This company also charged me twice for $ 317.10, and I had to do two three-​way calls with Orbitz and my bank to get the charges approved, to be taken off. My bank wouldn’t take the charges off, until they received an approval letter advising that Orbitz wasn’t going to use the funds. I didn’t get off the phone until my bank confirmed that they received the letter. I’ll never be using Orbitz again.

Do not ever use this company!
The first time I booked through them, I had no issues. I went to New York and Florida and everything was fine.
However, the second time I used them I booked a trip to Georgia. Things were only OK at that point. One thing I didn’t like it the car rental company, they gave me a car with out of state plates, which I didn’t like since I was already new to the state and didn’t want to draw attention to myself. However, this did. Another issue was the hotel, I was locked out at night several times when going outside to smoke a cigarette. However, overall it was decent enough despite those things.
This time however, I booked a flight to Alabama and had to change it to Atlanta and I had to pay like $ 600 to do such things. Not only did the original package cost me like $ 1400, but I had to add $ 600 on top of that to change the reservation. Next issue, I had to change the name on a car, and guess what, they wouldn’t do that either. When I asked if I could cancel and how much it would be, I was quoted $ 168. That is crazy to rent a car for only two days! I went on their website while I was talking to the girl and I saw it for only $ 103. So why are they up-​selling so damn much? GREED! So all together, I ended up paying over $ 700 just to change a few things, which to me is not ok!
I feel very taken advantage of by this company! I will NEVER use them again and I recommend you DON’T either! I would like to be contacted by a manager.

Orbitz is a piece of shit! I’ve been with them for 2 years! And just this week they’ve managed to fuck everything up. So don’t have an orbitz account go through the kayak or some other source! They will tel you, sorry no refunds every time! Their app have glitches all the time!

IOrbitz
Response By Email (Jorge) (10/​19/​2015 04:47 PM)
Dear Stephen,
Thank you for contacting us via Twitter.
We have reviewed your reservation and found that the investigation that our supervisors team performed on the booking process and the resolution was that there was no error from the web site, the price displayed prior to checkout was the same that we charged you. We regret the confusion on the ticket price and appreciate your comprehension as we have to follow the rules and regulations contracted with the airline and agreed by you at booking. The ticket can be cancelled and refunded only within 24 hours after the purchase, then, the ticket becomes non refundable and can only been changed.
We value you as a customer and look forward to serving you again in the future.
Sincerely,

Jorge
Orbitz Email Service Team
Orbitz Rewards
Instant Vacation Gratification

Orbitz just screwed me over for $ 4000 on a flight I canceled 2 days after booking. Agent apparently gave me corporate or some other non-​listed number and 1^st thing they asked is who transferred you, I told them some gave me the 888−656−4546

Orbitz is ridiculous.
I went to book a business class ticket through
. My credit card kept rejecting the purchase so I decided to go to an OTA site before the fare went up.
Anyway, I booked the flight through Orbitz and everything went fine. Here is the problem — if there is any schedule change on the ticket (which is bound to happen when you book far out) — you can’t call Qatar. You have to call Orbitz; unfortunately, their customer service sucks. They only allow –1 or +1 day when a schedule occurs, which is completely ridiculous. Qatar, if booked directly, can change the flight to any day that works for you!
Additionally I went to make one change to the ticket (cost $ 300/​ticket) and no-​one could find the new flights. They say «Qatar doesn’t fly from stockholm», I’m like «ummm». It took 5 phone calls, averaging 1 – 2 hours each, to get the new flights. I ended up paying $ 1,000 to change the tickets, and within one day, another schedule changed occurred (not a big one though). I called to confirm and it was an hour wait. This is just unacceptable, especially if you are in the air and land with a missed connection.
The funniest thing was they charge you to reserve a seat. Its free through Qatar after you get the record number!
I enjoyed not having to call my CC company to ticket the reservation, but every customer service issue that I dealt with was so aggravating that I wont book again.

We tried to use Orbitz this morning to make air and car reservations. We had selected flights and were moving thru to complete the process when it just would not work.
I called Orbitz on the phone. The rep (in India I assume) had the same issues. An HOUR later we were finally told that the reason neither we nor the Orbitz rep could make it work was that the price had gone up during the process. We were told that it would cost $ 100 more to make it work. A supervisor gave us no relief.
We had spent over an hour and a half when I finally gave up and went directly to American Airlines where I got the tickets at the first quoted price.
We have used Orbitz before but never will again.

Have had great experiences with Orbitz in the past, but the last experience was unpleasant but Orbitz came through in the end. I booked a hotel room at the 3 Peaks Resort and Beach Club in South Lake Tahoe for a great rate. Hotel was unclean (didn’t realize it was «dog-​friendly» when I booked it :) but you get what you pay for — for the price, value, and location the hotel itself deserved 5 stars. However, they marketed an Activity for an Aerial Tram Ride for Squaw Valley which is about an hour drive away from the hotel. I had been looking forward to taking my family on the Gondola in South Lake Tahoe which was about 5 minutes walking distance from the hotel and I did not realize I was buying non-​refundable tickets for an activity over an hour away instead. I didn’t realize until I was in line about to «pick up my tickets» for the Gondola when I realized my mistake. So with an egg in my face I paid for the Gondola tickets and kissed my $ 76 goodbye. However, I got on the phone with Orbitz to voice my complaint that they shouldn’t have advertised an activity so far away when you have a competing activity conveniently located close to the hotel I booked and to my pleasant surprise they helped me out! I was about to give them 3 stars if they wouldn’t have helped me, but they came through! Thank you Orbitz!

I’ve tried using Orbitz for my work related travel. They try hard, but there are significant areas where they fail — and these are just not salvageable for work travel.
The good: their travel agents are knockouts when it comes work working with your schedule and budget. Finding a hotel in Las Vegas that doesn’t required you to go through a casino, is non-​smoking? Yeah. They can do that — and save you a lot of money on a great hotel on the strip.
The bad: You can’t get receipts from them that are consistent with standard corporate audit guidelines. Using these guys for work may screw you out of reimbursement.
Case in point. I used Orbitz to book a plane ticket out to LA for work. I had to change the return date, no big deal. They direct billed it but I didn’t receive a normal change fee notice. Instead they sent me a really odd statement that looked like a new booking that didn’t match in any way to the original ticket purchase. Totally rejected by corporate expense. This was nearly $ 300. Guess who gets to eat it? Went to the airline — they sent me right back to Orbitz. They said «you should have printed a receipt at the airport». Well, no. I was eticketed the whole way,
After getting home, I find I was double billed a hotel fee. This is the second time this has happened and only the second time I’ve used Orbitz. So, I get to waste a lot of time calling the hotel and having them reverse the charge
I’m out several hundred dollars in non-​reimbursable expenses due to non-​standard receipts. I’ve spent six hours (twice) getting double charges reversed — on two trips in a row.
In baseball terms — that’s three strikes, and Orbitz — you’re out.