O’Reilly Auto Parts

All sales associates are professional and helpful putting customer service priority one. I frequent this location approximately once a month, each and every time I was greeted properly plus all my questions were answered with both pros and cons. On occasions, I’ve stop by other O’Reillys, but use this location as the benchmarked model. Thank You for all your help.
Dr. Torrey A. Rinaldo

I wanted to change my own coolant and washer fluid. YouTube videos taught me what I needed to do, but really it was, Juan at O’Riley’s that helped me get the job done. Juan was quick and happy to help me. Just good old customer service.

omg! the worst customer service ever!!! luis was ok… barely, but the manager jose was no help at all, no effort, no customer care… nothing. it was like we were bothering him to work, or even just answer a simply question. will never, ever go back or recommend this place.

This place was a little disorganized when I came in. I came here because I was close, but the staff didn’t seem to be able to help me even when I gave them exact parts, the old part, and a picture with a website that gave an exact description of what I needed. They kept saying «I don’t know what that is? What do you need it for?» I shouldn’t have to walk them through a sale, I would hate to come here a little unsure of what I needed. I give them points for figuring it out eventually, and being friendly even if they seemed a little ill informed. I would probably come back, but only if Auto Zone wasn’t open.

After searching online and finding that my under pro-​rated warranty battery was only sold through ford and O’Reilly I took the battery in thinking «hey it still has 4 years left on the pro-​rated warranty» On entering the store I noticed the «customer satisfaction is our number one priority» sign… this is a damn joke. I take the battery in and one fellow comes up to me and asks what he can do I show him the date and the pro rating on the battery of 100 months thru manufacturer. He then hands me off to a fellow covered in tattoos that I can only imagine is what they call a manager named Angel. Angel looks at the battery, looks it up on the computer and tells me that it will take him about two weeks to get it in. (he doesn’t check any of the other stores inventory to see if they have it, I know this because I am watching his screen) I ask if there are any other batteries by the same manufacturer that would fit. At this point he tells me the pro-​rating would only take off like 20 bucks and that the battery that I had was much more expensive than one he had in stock. At this point I am tired of arguing and back and forth, its sunday and I have to be at work early the next day.
I bite the proverbial bullet and take the kids word.
When I get home I look up the pro-​rating for the battery I had (Mastercraft) well as it turns out instead of paying over $ 100 bucks I would have paid around $ 40 under my warranty THRU THE MANUFACTURER NOT THRU THE O’REILLY. I called the customer service number and because I dont have an original receipt (my car is a fleet vehicle) for the battery that there is nothing they can do… a too bad so sad.
— These people seem upset to take your hard earned money
— They lie to just get you through their small que (now I understand why so few were in this place)
— They are disinterested in customer service at all, and much more interested in their cell phones
— They do not take the time to get the best fit item for the customer
In conclusion these guys ripped me off for over $ 60, I will never ever shop with them again, and I will be sure to share my story with friends and family. Its funny how companies that retail in such a saturated market dont have the time to take care of their customers. My advice, save your money go across the street where they have a sense of customer service (I havent been there but as long as they dont spit on you when you walk in it would be a better experience)
In conclusion… this place is a joke, and its staff is a joke

The guy at the desk was super helpful. Though they didn’t have what we needed in stock, he called another store to check their stock physically to guarantee it would ACTUALLY be there when we arrived. They’re also open until 8pm which works great for me!

I must have come in early enough on a Saturday morning to not have to wait in line at the registers at all. I walked right up and asked for help with windshield wipers. I had never bought them myself and had never even attempted to install them, so I’ll admit I was a bit nervous. I knew that Murray’s helps with instillation if you buy products from them (my mom has been a client of a Murray’s in the suburbs for years).
I told the man behind the counter what I kind of car I have and he directed me to exactly where I needed to be. There were several types of wipers to choose from but I was obviously attracted to the «Buy One Get One Free» deal, so I went with those. I also told the man I needed some wiper fluid and he grabbed me a bottle and met me at the counter. I paid for my items and he said he offered to come out and help me install the blades if I needed it.
I came back inside and told the guy I needed some help and he said he’d meet me outside. This is where I encountered my only trouble of the day. Even though all of the employees were nice, they were really preoccupied with other customers. The associate never came out to help me, but I could definitely see he was busy with a number of other customers that needed help inside. No worries, though, the instructions inside the wiper blade package helped me with the instillation and I put the new ones on all by myself!
I won’t really hate on the guy inside for not coming out to help — he was legitimately busy and there were clearly only two people working inside. It wasn’t a big deal, though, so I’ve definitely decided that Murray’s is going to be my go-​to auto supply store from now on. The prices are great (I spent a total of $ 20 on everything this trip) and the employees were helpful. I can see waiting in line for a long time if there’s tons of customers with individual questions about specific problems and two people working. I wouldn’t get all worked up like the other reviewers just because this is the nature of having a few employees and a ton of customers (stupid recession).

Ok, it is true they had what I needed (for sale signs) but it took me 30 minutes to pay for them. Apparently they have a new system. They no longer have just cashiers for checkout (I know, a novel concept) they just have a bunch of guys with registers standing behind the main desk. It’s like being at the grocery store at 5:30, all of the lines are packed and you try and read everyone’s minds to see which one will move the fastest. Except, unlike a grocery store, even if you are successful in reading everyone’s minds and thinking that everyone has simple purchases, you will be sorely disappointed, because there will then be that person who asks for a part. Then the «cashier» has to go looking for the part. I kept line hopping to the point where I was ready to throw my $ 20 bill on the counter and run out with my $ 5 in For Sale signs.
When I finally got up to the counter, I asked the guy why it was set up the way it was. He said that it was really confusing and they used to have the help center separate from the checkout lanes, but now it’s all one. I asked him how the customers were enjoying the new set up. He said he gets yelled at a lot. Big surprise.

This store was very clean and well organized. I wish they had a better stock of repair books, but the cleanliness of the store made up for it. The guy who helped me look up the serpentine belt I needed for my car was very nice and fast.

My windshield wipers were falling apart and with April showers approaching, I needed replacements ASAP. I’m not very car saavy, my maintenance experience is put gas in it, get oil change, wash it on occassion. The sales associate was really nice about helping me pick up windshield wipers. I’m sure he totally upsold me on them, considering, what do I really need fancy windshield wipers for. He even installed them for me. Now when it rains, it can pour and I have my sweet ass wipers to keep me on the road.

Well not the first time to come in here, but they had the parts I needed and the price was right. The only thing I had to complain about is that their parking lot is tight, and when I asked to use a bathroom… sorry not for the public was quickly remarked… How rude!