Outpatient Care Center

My son had fractured his scaphoid bone while at school in Arizona where they put him in a cast. Because he was home for the summer I scheduled an appointment with the Orthopaedics Department at this location. We scheduled to see Dr. Maria Siemionow. When we arrived, the ladies at the desk were nice and we did not wait long. Once we were in the room, a resident doctor came in and asked a few questions and then Dr. Siemionow came in. She looked at the cast and stated that we would remove it and he should be fine… She left and the resident proceeded to remove the cast. Once removed we went to x-​ray. While waiting for his x-​ray to be taken, we saw Dr. Siemionow in her street clothes leaving the facility. She stopped to chat when I asked if he would need physical therapy and a few other questions. We thanked her and she left. I thought it was quite odd that she spent very little time with us and only looked at the cast while on and was leaving. Once back in the room the resident came in after viewing the x-​ray and asked my son if he was sure he wasn’t having any pain… and I knew that was an indication that it was not healed and they would probably need to re-​cast it. Because Dr. Siemionow had left the facility and the resident was obviously not qualified to make the decision to re-​cast, we sat there for over an hour waiting on them to get her ok. Once okay’d the resident re-​casted and we were taken to the desk to schedule a follow up 3 weeks later. While scheduling I requested that my son see a different doctor, one who would stay and actually evaluate my son’s arm and not leave during our appointment and then inconvenience us. We were told that Dr. Siemionow does not like her patients to follow up with anyone else so we again scheduled to see her 3 weeks later for re-​evaluation. Also, her schedule was not very accomodating and I had to schedule a day that I would not be available.
I was unable to go to this appointment due to work so my husband accompanied my son. He told me that they did not see Dr. Siemionow at all! My son saw a resident who removed the cast and again was sent for x-​ray. He did see a different primary who said very little. After the x-​ray the resident came in and gave my son a brace with absolutely no instruction and then they were ushered out to the insurance lady at the desk… no instruction and no follow up appointment… Very unprofessional! I sincerely hope that my son’s arm heals correctly or they will have a lawsuit on their hands. I am appalled at the level of service by their doctors. Again, the women I dealt with at the desk were nice and helpful. I pity them that they have to deal with such difficult doctors.

I’ve been to the clinic here several times for minor issues, and my OBGYN is based in the women’s clinic. No complaints here, sometimes the wait can be a little long, but it’s a doctor’s office and I expect it. All the doctors I have seen, particularly the OBGYN Dr. Sommers, are compassionate and capable.

This is the worst place with the worst staff I have ever seen. The office is dingy and dirty. I waited 4 months to get an appointment and when I did show up to my appointment the doctor was more than an hour late and than spent 10 mins with me. Oh and the nurse with the facial piercings was super rude and standoffish. Forgot trying to get ahold of anyone here for your results for labs and tests or trying to get a sooner doctors appointment you have to wait weeks and months. And last but not least they have no waiting list to try and get a sooner appointment you have to «periodically call in» bc who the heck has time for that, absolutely ridiculous. This place is horrible!

If I could give UIC Hospital 0 or negative stars, I absolutely would. Here are my reasons:
1) The wait times are horrendous. I consistently wait 30 minutes before being seen by a nurse, another 20 – 30 minutes before a room is available, and another 10 – 20 minutes before the doctor is free. This all adds up to 1 to 1 ¼ hours before you see your doctor.
2) THEN, for many simple, routine procedures, you have to go to an entirely different suite on a different floor to complete your visit. Once you arrive, even if you tell the receptionist, «I was sent down here by Dr. Garcia in Suite 3AA,» you have to wait another 15 – 30 minutes for Part B of your appointment. All this adds up to 2 – 3 hours total for your appointment.
(EXAMPLE: I went in last week for a routine injection, nothing more. One shot. Should have taken 20 – 30 minutes tops. Instead, I waited in the waiting room for one hour before even being seen by a nurse to take my vitals. By now, it was 4:50. They told me, «We don’t have the injection solution for you; you have to go downstairs to the pharmacy and ask them yourself to have it filled for you.» What? This was the ONLY and EXPLICIT purpose for my visit; the doctor knew I needed the solution; why didn’t they have it ready? Nonetheless, I went to the pharmacy, only to find that it had CLOSED at 5:00. Yes, that’s right, folks… UIC made me schedule another appointment to get my shot, because they had kept me waiting past the time the pharmacy closed.)
3) They are incredibly disorganized.
EXAMPLE 1: When I had my medical records faxed over from my last hospital, I called UIC to confirm receipt of the records. They said they «hadn’t received them.» I asked my old hospital to fax them over again, and called to confirm they had done so, which they had. I called UIC again to confirm, and again they said they «couldn’t find them.» I finally had to bring over a literal, physical copy of my medical records in order to have them scanned to my profile.
EXAMPLE 2: On my first visit, I learned they had entered my phone number in wrong. No biggie; everyone makes typos at times. I asked them to change it, and watched as the receptionist typed what I assumed was a correction into the computer. When I came back two weeks later, my phone number still had the original typo in it!
EXAMPLE 3: When a receptionist helped me set up the online health portal, she automatically selected a security question for me, without asking me or even telling me. When I later tried to login, I was greeted by the question, «In what year were you married?» I’ve never been married! I tried entering 0000, 2016, and my birth year. When nothing worked, I realized I was totally unable to access the system. Thankfully on my next visit they were able to change the security question and answer, but they should never, ever have picked a question for me, let alone one that they had no way of knowing whether it was even relevant to me or not.
4) Their insurance representatives are unable to answer my questions or help me with basic things, such as selecting a medical group or primary care physician. I spent a total of about 6 hours on the phone (over multiple phone calls, including a 3-​way call) with both UIC and BCBS trying to sort things out.
5) Their idea of a «physical exam» is to draw some blood, run some tests, and that’s it. I went for my annual checkup, and my PCP did not touch me, look at my body at all. Literally, she did not lay a finger on me. She asked me about three questions about my medical history, then sent me on my way (actually, she sent me downstairs to get my blood drawn in suite 4B).
Please, DO NOT go here. I am unfortunately locked in for now due to having HMO health insurance, but please, for your own sake, go somewhere else.

Called here to make an appointment. I wish I remembered the lady’s name I spoke to originally. She told me someone would call me back on Monday (this was a Friday afternoon). I never got the call back. When I called to check on the status of my appointment, nothing was in the system for me, although it was previously indicated that she’d input everything she needed (she’d gotten my discharge and insurance info, along with my preferred appointment dates). Although slightly annoyed, I proceeded to give the same information again. I was then given an appointment for 4 weeks away. No biggie, even though my discharge papers clearly stated I should be scheduled for within 2 weeks. I got a call back from two nurses who each left separate voicemails telling me my appointment had been rescheduled for the following week. I’m not sure what the mishap was, but when I arrived everything was much more organized than my previous interactions with staff let on. I was running late due to an accident blocking traffic. I called ahead to inform them that I’d be late. They were very understanding and still got me in right away, even though I was now 20 minutes late. Everything is clean and the staff was friendly.
For your convenience, there’s $ 7 valet parking for patients. $ 15 for non-​patients. You can also find paid street parking closer to the hospital, half a block away.

Saw Dr. Matthew Marcus M.D., which I’m sure to his dismay doesn’t actually mean Medical Deity. In my personal experience with him which lasted all of 10 very short dismissive minutes, I learned the following. I have no actual problems, I am female and because of such shouldn’t be taken seriously. To ‘humor’ me I was given physical therapy. Which is astonishing because if Doctor D bag had spent any time with me he would of heard me say that it actually causes pain to do pretty much anything especially going up and down stairs and walking he suggested using an elliptical because that makes all the sense in the world. I am going out on a limb here and saying he was more concerned with his over gelled hair than he was with anything I had to say. «I’m not even going to waste my time with a MRI.» Because actually using any sort of common medical science to actually see if there is a problem would actually mean there could be a problem. This man didn’t take the time to listen to a thing I had to say, he couldn’t be bothered to help me, I lost a days worth of pay, wasted 3 hours to get to the office for a ten minute acknowledgement of my possession of knees, and him having better things to do. If by chance Dr. Marcus can actually read and gets to see this, I’d like you to know that you could use a bit more tact and lots less hair gel. I hope you aren’t married, no woman should have to deal with pompousness on such an amazing level. I’m sure Tom Cruise and the Church of Scientology would love your style of interaction. If you happen upon some manners I hope you realize that not every person on welfare wants to be on it, is unintelligent and is actually a person. I hope that you have your own set of problems marginalized because of your gender and I hope you are happy with yourself.

Clean place, very nice staff, parking costs a bit much about $ 7. So you can take transportation there, like Roosevelt 12, or the Pink line and maybe 1 more other bus. It looks new and clean.

most doctors that I know of had very good opportunities. they came from well off families, were able to go to the best schools, ya da ya da ya da. a lot of these individuals want to make money and they really don’t care about the human beings that they service. I have to say, Dr. bedoya-​garcia is not like that at all. I highly recommend her, not only is she smart but she is a nice person!

I love going here. I love their long hallways, gorgeous. Doctors are good people though I am not happy with the waiting time of several months to see a Doctor. Why is that? I was diagnosed with MS at this place. they’ve got plans for my future, I like that. I’m not alone.
Thank you Dr. Vern!

This is a good place to get checkups and immunizations. They’re very efficient and have the system broken down into: filling out forms, short wait time, seeing the nurse or doctor, and payment. They didn’t run over too long from my scheduled appointment time. I can’t say that I look forward to going back, but if/​when I do, I know I’ll be going to a good place.