Palm Electric

Ken, is the owner of Palm Electric is an unprofessional bold face liar and a scam. We brought our table saw to him to have the motor replaced and he initially quoted us $ 180 max to remove and replace the motor. He said he would order the motor and install it. The motor was going to be $ 650. Then he called and said that the initial motor wouldn’t work, and he would have to have a special motor made for $ 1200, so I got online and found a motor for $ 700 on Amazon and had it shipped to him.
All was fine until it was time to pick up the table saw. When it was finished, He called and told me that he is now charging $ 360 for taking the motor out and replacing it instead of the initial $ 180 that he quoted.
Also, he disappeared when I arrived to pick up the table saw. The clerk there was waiting and made me go to the front, pay first, and only then allowed me to pick up my table saw. In essence, I had to pay the amount or leave a $ 2000.00 table saw with them as ransom.
I disputed with the credit card company and he lied to them too. I called him and instead of being professional and discussing his ethics and remedying the situation, he hung up in my face. This is not a professional place by any means and will price gouge/​change a price on you after a maximum quote.
Unfortunately he will never receive my business nor will Palm Electric be recommended to anyone in my industry.

Their rewind/​repair pricing is erratic for obsolete motors. Seems the manager prices out this work based on the cost of a new replacement — what? I guess this should have been my first clue. Logic would dictate that the price is based on the cost of the materials and labor plus overhead plus profit. And if a new motor can’t be secured? It appears he takes a stab in the dark. I don’t know how else to explain the crazy pricing.
In contrast, the shop I’ve used for years charges less than ¹⁄₃ the price of a rewind regardless of the motor’s pedigree. Case in point: $ 950 VS $ 250 to rewind an obsolete 1ph 2-​pole Baldor (yes, this is an apples to apples comparison).
Moreover, Palm doesn’t even rewind in-​shop, but rather subs it out, further extending turnaround time. Finally, every repair at Palm Electric — yes, EVERY repair — includes cap and bearing replacement, whether it needs it or not. At first glance this is all fine and dandy but they charge a hefty premium for this service.
I will say they were pleasant and are knowledgeable, but they’ve lost any future business from me. Too bad since my shop is sooo close to them.

Awesome customer service. Kent was very helpful and friendly. I was going to try and bargain for the motor i bought but i pricematched their first quote and it was already lower. Plus kent was already so helpful and i was in a hurry. Five stars. We need more fair and customer service oriented mechanics here in the u. s… Most of them are just pickpocketers…