Pearle Vision

Six Words: Rude employees, they’ll try to overcharge
I don’t like Pearle Vision at all. They are price gouging jokes. I went in for a prescripton because I needed new contacts and left angry because I was swindled.
This was my first time there and I get into the doctor’s office and she does the preliminary check of my eyes. Good.
Then it comes time for prescription. Now this doctor did not know me at all. This is my first time there and I have no records with any Pearle Visions. Logical procedure would be for her to ask about my contact lens history — ask if I had a brand preference. Nope, she started writing a prescription for a brand that irriates my eyes to the point that the 2-​week lens barely last a day. I had to convince her to switch the prescription by bringing out the box of my usual brand. I got her to write that prescription, but she muttered under her breath the whole time about how Accuve was better and blah blah blah. Not a good impression of an eye doctor. Probably should’ve expected it when she came into the appointment looking like she was going out to get groceries and not at all dressed professionally.
Finally get a prescritpion and I go to settle my account and I get stuck with the worst guy ever. He wasn’t wearing a nametag but I wish he was so I could file a complaint with corporate. He was the rudest man I’ve ever met. Talked to me like a used car salesman trying to sell me a lemon.
Then to make matters worse they refused to let my appointment be covered entirely by insurance. Apparently, getting a re-​up on a contact prescription isn’t a thing here. Nope, every contact lens appointment is a «Fit and Try» appointment which isn’t entirely covered. Fun. To make matters worse, part of that «Fit and Try» appointment is that you get to walk out with a trial pair of lenses. Only they weren’t going to let me get them. I had to make a fuss to get a trial pair of the brand I normally go for. Spent almost $ 50 on a 2-​week trial pair of lenses which is RIDICULOUS considering I just ordered a year’s worth of lenses online for $ 100. I understand the cost if you’re trying various brands, but if I know what works with my eyes (Ive tried about 4 brands) then just give me an eye appointment. You literally did nothing to me that was contact lens specfific.
They try so hard to swindle you out of your money, It took 3 asks to get a written prescription and they didn’t even give me (or measure) my pupillary distance. So I’m going to have to figure that out when I order glasses online because the selection in shop is expensive and horrible for my face.
On top of it all, I had to deal with the stupid bill-​paying without being given time to put my lenses back in. It was appointment and then bam, pay up. So I had to deal with the man trying to steal my money through a technicality without being able to see the screen he was showing me. Like, hello. I came here with corrective lenses on, I sorta need to put them back on.
I came here because they were supposedly covered entirely by my insurance. Not coming again. Not going to any Pearle Vision again.

I’ve been meaning to write this for a while. I downloaded the app just to do it:
October 2014. After a grueling 60 hr work week, in a final feat of exhaustion, I pulled my sweatshirt off my head and caught my (already cracked) glasses and clean broke off the arm. Ugh.
The next morning, I called just to see if I could get an eye exam (was going to be cheap and buy Warby Parker frames) and the lady on the phone said she had just had a cancellation and if I could make it over in 15 minutes, I could be seen. Living close, I thought, perfect!
Walked in the door, checked in, waited a few minutes then had my exam with a lovely doctor. She wrote my prescription and talked with me about LASIK and other options to improve my eyesight.
I walked out with the pure intention of leaving but one of the sales associates mention their BOGO deal and I decided to «browse». I found a couple of pairs I liked and got a quick estimate on the cost. But could I get it by the end of the day? It was probably 2:00 pm.
The wonderful office manager (I think) said she would go to the lab with the frames right now (they closed at 5) and get it done. Above and beyond! I spent an hour and less than $ 300 for an eye exam, two frames with scratch resistant lenses, new cleaning kit, and not looking like a fool with broken frames. Outstanding!
Note: family owned for decades I was told which deserves support. This was at their old location. Haven’t been to the new one up the street and don’t know if the staff of ownership has changed.

The doctor was nice, but I asked for my prescription in writing because I wanted to shop online and they didn’t measure or take down my pupillary distance.
My wife had a better experience at Target, where they provided all the information she needed and charged much less.

This one in Ashland tried to rip me off. The ear piece of my Polo glasses broke off. The guy didn’t even suggest fixing it. Instead my only option was to get new glasses because getting a replacement piece would cost $ 200. But I shouldn’t worry that they don’t accept my insurance because they will get me a deal.
I instead went to the pearl vision on division. They were able to order me a new part for $ 70 and with the money left over and my insurance I got a box of contacts.
Skip this place as go someplace more focused on meeting your need vs selling product.

I would not go back to this place again.
I had my contact exam here, the doctor gave me a try out pair knowing it wouldn’t not fit me. Then when I went back for the correct size, the reception just ordered me the right size and counted the visit as a follow up when I never even saw the doctor. They charged me two co-​pay as well, when at other Pearle Visions, I only paid 1 co-​pay.

So I went here in November 2010, and the experience was bizarre but I didn’t Unilocal about it then (because who has time to Unilocal about every bizarre experience you have?!), I simply went elsewhere for my eye care needs.
Flash-​forward to 2014, when I end up having the day off and am down to my last pair of contacts, the folks at Perle were able to fit me in right away for a last minute appointment. The optometrist, who introduced himself by first name, was very efficient, helpful and knowledgeable. Since I’ve been wearing contacts nearly 66% of my life, I knew what brand of contacts I wanted and the optometrist was very respectful and definitely didn’t try to steer me down another path. When I was done, the owner of the franchise greeted me to take care of my order and he was very friendly and considerate. The only bummer is that my boxes of contacts would have cost nearly twice as much had I ordered them from Pearle versus ordering on-​line. [Google your brand of contacts before you go to your appointment, friends!] While I cannot justify the cost of ordering contacts through Pearle, I definitely will be back next year for another contact prescription.

I have been going here for 10 years and have been a consistently happy customer. The quality of care is excellent and I really appreciate how thorough, organized and nice everyone here is.
Scheduling an appointment is easy and they call you to confirm a day ahead. You’re treated with respect and seen on schedule. The doctors and staff care about addressing your needs and getting you the best possible deal (including looking into insurance coverage and discounts and rebates.)
I recently saw Dr. Mobini for an eye exam. She spent a lot of time with me, patiently making sure that I got the right prescription and addressing any questions and concerns that I had about my vision and options for contacts and glasses. I am very happy with the results I got and felt that the eye exam was a very good value.
The only downside is that the selection of frames is small and not particularly fashionable. Get frames elsewhere, but bring them here to get the lenses. These are really nice people who do a great job for their patients. 100 percent recommended.

Great place, with incredible customer service! They had me back three times on their dollar to get the perfect Rx for my contacts! Highly recommend them!!!

Super helpful and friendly. The Dr was great and they made lenses for the frames I brought in. Thanks!

Everyone here was so helpful and nice.
The doctor was patient and very helpful. The people in the front of the store helped me with any questions and told me how much everything would cost up front so there were no surprise costs.
I have been raving at the customer service here. Its incredible. My prescription is great. My contacts are great– I am an extremely satisfied customer and will definitely go back for all my optical woes!

I don’t have insurance that covers eye exams, so for the past 5 years or more I’ve been ordering cheap contact lenses from China and they’ve been working perfectly fine. But unfortunately for the last several years my glasses have been held together by tape. I finally broke down and decided to find some place that I could get an exam, glasses and contacts, and that wouldn’t be a problem working with someone without insurance.
Pearl was great. I was able to schedule an exam very easily over the phone. The exam itself was very quick. The doctor was very nice and professional. I was able to get new contacts and the friendly staff was awesome in hooking me up with new frames. I went on a Saturday and had my contacts and glasses the following Wednesday (may have even been faster but it was Labor Day weekend).
At the end of the day I spent a little over $ 500 on glasses, six months worth of contacts and the exam. I’ll probably stick with ordering contacts on the internet, but will definitely come back if I need another exam or break my glasses again.

It’s an «ok» place, and i don’t intend to go back there. The receptionist wasn’t very friendly, but he wasn’t rude as well… I just like to feel welcomed to new environments and i didn’t feel like that. The doctor who did my exam was pretty professional and i liked her. The only thing I would say i did not like was the fact that there were fees which i wasn’t informed about. They offered me to try contact lenses and i didn’t really like them. I told them i would only buy the glasses. I wasn’t informed that there was a fee to try the contact lenses, ever. so when i went to pick my glasses two days later, the receptionist told me that the other receptionist didn’t charge me for the «contact lenses exame» — Literally, me sitting on a chair trying to put the lenses on myself without success”.
Well, yeah, I spent like $ 500 in eye exam, a pair of glasses and $ 40 bucks just for trying the contact lenses (without being informed about the fee). Don’t know if my money was worth it.

As others have noted, the staff are extremely helpful and friendly and the optometrist is great. I got my first pair of glasses here and was very happy with the service and the price.

I was really hoping this place would be better than it was. It’s easy for me to get to and easy to park. I don’t want to say they are incompetent because some of the staff members are incredibly competent. I think there’s a problem with store policy perhaps. I’m a problem patient, I have dry eyes and it’s difficult to find contacts. They carry very few brands and work with even fewer. The doctors seem to want to prescribe the most expensive ones (for me, DAILY! acuvues) and when you ask for another option they are really at a loss. I finally found one I liked, but had to suggest the brand and do the research myself. On top of everything, a contact I can get for $ 18/​box online was FIFTY!!! dollars in the store. Save yourself the trouble and find a different Pearle.

To be fair, I did not see the doctor that works this Pearle Vision but I am writing this review solely based on their selection of eyewear.
This was the first stop on my sunglasses shopping EXTRAVAGANZA and found the selection to be pretty terrible. They had two display cases for sunglasses, and they were all Oakleys and most of them men’s.
The lady greeted me as soon as I walked in and was very friendly but the small quantity of frames they had available soured the place for me.

The staff here, including those at the reception desk, are tremendous. They are friendly, efficient, personable and accommodating. I went in for an eye examine to get a new prescription, plus just to get my oculars checked out and they could not have been more helpful.
I don’t have insurance, they discounted my visit as much as they could. Dr. Golie saw me on time and took, what I thought was, a generous amount of her time explaining the health of my eyes to me, etc. etc.
She worked quickly and deliberately, but never rushed and made sure my questions were answered and I left satisfied. She gave me a trial pair of lenses and scheduled a free follow up for the next week.
Overall: An incredibly well run business with a terrific doctor.

Hm, I remember seeing another review up here when I was looking for glasses. It described a place in a neighborhood that was ‘total sketch’ but with an amazing optometrist and staff that helped her pick out really unique glasses. I resented the ‘total sketch’ comment, as I lived a few blocks from the place and found the neighborhood quite to my liking. But at any rate, I decided to try the place out, and found everything else was exactly as she described it!
The staff were extremely helpful, I never felt rushed and they patiently answered all my questions about how and to what extent my insurance plan would cover my purchase. They even went through several scenarios to save me the most money! I love when they do that! In fact, when a place doesn’t do that, I don’t go back.
I hate picking out glasses. I feel like I’m committing myself to a tattoo on my face that I won’t be able to remove for a year or longer. I always ended up with glasses that I liked, but didn’t quite fit me too well. The staff here took a look at my face, and grabbed 5 pairs of the shelves that looked awesome — complementing my face shape and hair color. I thought it was weird at first, but it worked out great!
The staff patiently helped me pick them out, let me try them on after I tried on contacts to that I could actually see myself in the mirror, and I ended up with a really awesome and unique pair that I love. Random people comment on my glasses all the time! I never received a comment on the pair Lens-​Shafters screwed me over with.
Payment was easy, the frames were cheap, follow-​up on the contacts was fast, and it was overall the best experience I’ve had shopping for glasses.

This was my first REAL eye exam ever. Despite having an eye exam every year for the last 4 years, none of the docs ever managed to give me the right prescription. The strongest thing I ever got was reading glasses. When Dr. Golie (who is awesome, by the way) suggested dilation, i was skeptical, but I figured she knows what she’s doing. Turns out, I needed BIFOCALS!!! Dr. Golie explained that without dilation, my eyes naturally compensated for each other, but with dilation, she was able to get a true reading on my vision.
Anyway, if you’re looking for an eye doctor, you have to meet Dr. Golie. She’s young, smart and thorough. And the techs that work there are really great too.

Hard to believe that I’ve been wearing my blue specs for 2 years! Seems like just yday I was in contacts, then suddenly, had to get glasses. I was way overdue for my yearly eye exam, which I took care of today, with Dr. Golie.
Once again, my experience was fantastic. I was running late and Dr. Golie still got me in. She gave me a thorough exam and spoke to me about how I’ve been and my dry eye condition. She told me to continue pushing my Omega 3, 6 & 9 fish oils, to improve the condition, as well as some other good advice.
As expressed in the past, I greatly appreciate how Dr. Golie is knowledgeable about natural treatments vs only offering harsh meds for treatment. I think a good combination of both can be highly beneficial for all, especially because what we put into our bodies, can show up on the outside. I’m now testing out the new ‘Air Optix’ contacts. Hope they work and I can get back to wearing them vs just glasses!
Once again, Dr. Golie comes highly recommended and the staff is always very helpful as well!

Great Pearle Vision center! Dr. Golie is meticulous and thourough. She has a visible presence in the store; you know how some stores the optometrist is like the «man behind the curtain» and doesn’t even seem to know the people who work out on the main floor? Not here.
Dr. Golie was actually the first person I ran into with my broken glasses hanging off of my face. I was in a pissy mood and was quite abrupt with her, yet she was still friendly and helpful and had someone glue my glasses back together. It was a temporary fix she warned me, and I thought everyone was so helpful that I ended up scheduling an appointment for an exam and ordered my glasses and contacts through them.
They have a decent selection of name brand frames, and if you don’t find anything you like in the store, you can go online and they will have the frames sent to the store so that you don’t have to commit to buying a pair before seeing them on your face.