Pearle Vision

This place has great customer service. My dog chewed up my glasses and I frantically ran into the store 1.5 hrs before they closed. They not only had my glasses in stock but were able to have them fitted with the lens replaced before they closed. The staff was super helpful and I really appreciate them being so flexible!

This Pearle Vision was very good to me. I recently had a bad experience at another eye place, and this place was there for me when I needed a new prescription. I can see better! And I don’t need to squint! It was very nice to have a doctor who listened to my specific needs. I will be back to Pearle Vision next year.

Went to this store in October. They were able to take me in same say at 12pm and had my glasses ready around 6pm (I think). Dr. Brian and Carolina were very friendly, understood my vision needs, and reminded me of features which I had on my old pair but forgot /​didn’t realized I liked. Ex: they remembered my anti-​glare and didn’t force a frame on me that was trendy. I love my new frames and they didn’t break the bank!

I went in to get 1 pair of glasses and nothing else. The first time everyone was nice. I got my glasses, spent over $ 250 for the one pair of glasses. When I tried them on I felt my vision was blurry. Words on the computer were bleeding. I went back to get my eyes and the glasses checked. There was a different eye doctor this time who attended me. She was thorough but didn’t really know how to explain what was going on. When she asked one of the lady’s/ladies who works at the reception area, it turns out my glasses were the wrong prescription in one eye. Causing the blurry sight.
I left the glasses there on that Friday. I called Monday to check the status, and a lady on the phone told me they didn’t have the lenses in stock and that no layer than Tuesday (today) they would be ready. I called back today like 25 minutes ago, spoke to a guy who checked and told me there is nothing in for me. He tells me no later than Thursday. I tell him, I was told no later than Tuesday (today). They got my prescription wrong. He gives the «manager is gone for the day» garbage. I insist something be done. He tells me he will call the manager and call me right back. He calls me JUST NOW, literally. Tells me tomorrow. I’m writing this review because this is a garbage experience. Paying that much for 1 pair of glasses made in-​house @ Pearle Vision is crazy enough. If they’re not ready by tomorrow I’m getting my money back and going somewhere else.

I really dislike how the staff act. Their always trying to push the higher priced lens. If you’re upfront with them about not wanting to spend too much they start acting like bigger jerks. (Like you’re unimportant)
They lack customer service skills and forget that customers are the reason their employed. I’ve dealt with the two older ladies who work there and both are rude. Especially the heavier set lady, she definitely needs to drop the attitude.
I don’t understand how people work in customer service and aren’t friendly. I went in at 6pm (they close at 7) and she (the heavy set lady) was rushing me off because she kept mumbling it was late and she had to go. Please don’t act like your doing me a favor when I’m clearly a paying customer. And don’t rush me off because it’s 12 minutes after your clock out time when I’m still standing in front of you.
She passed me off to a gentleman working there and repeating how late she was and had to leave. I work in the medical field with walk-​ins and scheduled patients and I would never dare to complain to my patient how late it is. Trust me I never get off at my scheduled time.
This place needs a new staff make over. Asap!

The staff was professional and friendly. when it comes to their selection of frames, they can do better (price wise too) but overall, one of the best places I’ve been for eye exams. The doctor was friendly, thorough, and knew what he was doing.

Took our son to get a basic vision examination for his school. The staff was professional and courteous. The actual doctor was great, we were in and out in record time — and our son didn’t mind the exam at all. A painless experience. We will be back!

A severe eye reaction brought me into this office unexpectedly. The staff could see how much pain I was in and got me into see the doctor immediately. I was so impressed with the care I received from Dr. Brian Dowling. He was thorough in his exams, patient in his explanations and perscriped an effective treatment plan. Overall, he made me feel like he cared about me as a patient and was personally committed to make sure I healed as quickly as possible. I highly recommend this office and doctor for quality care and professional service.

RUN from this place and do not look back. We had a bad vibe when we first went into this place and should have walked right out. We sure learned our lesson. The staff is not friendly. It seems that they want to think that they are better than everyone. The optometrist was nice and did her job efficiently. The manager is a complete moron. The selection of glasses was so/​so. We went to this eye doctor because they were to have more designer brands. Not so much. I received my glasses the same day, however, it took a week for my husband’s to come in. My husband had also ordered contacts. After receiving the contacts, they did not fit right and he decided that he did not want them. We went back to return the contacts and they basicially told us that we couldn’t. They gave us another trial pair and they were to order new contacts, even though after repeated attempts at telling them he did not want them. Things happened in our life, we were unable to pick up the contacts and forgot the fact that they were to call us when the contacts came in. I understand that I am at fault partially for not following up, but they informed they would call when the contacts came back from the lab. I called about the contacts this week and one of the employees told me that the new contacts were sent back. I spoke with the manager and he told me that they were never ordered. Who is lying here!!! Now they are telling me that in order to get the contacts ordered that my husband would have to come back in for another eye exam, because the eye exam expired 17 days ago. They never gave a courtesy call that they were going to send them back or that they were never ordered and so we had a credit of $ 300 on our account. What were they going to do with it!!! I really feel that they were going to profit off of us. Now, I have to go in there for them to swipe my credit card for the credit, because they can’t just credit the card on file or send me a check in the mail. I will never spend another dime in this store or any other Pearl Vision after this experience. One star is too much.

RUN! Their optometrist are average if not poor. It took three different optometrist and many hours (wasted my time) to get my prescription correct and I have a simple prescription. And the kicker is that THEY SEEM NOT TO CARE. They act like they care but don’t let it fool you, the staff feels slimy and very dishonest. And I had to wait a couple of weeks to get my glasses. Thanks.

It takes a lot for me to give just one measly star. Look at my other reviews, I like everything.
That being said, this place is like the Dunkin Donuts of eye care. It is so completely apparent that the number one priority here is to keep the franchise profitable and not to ensure the best for their patients.
To begin with, Pearle as a whole is incredibly expensive. But I know that’s something determined by their corporate office, so I can’t fault them for that. What I totally do fault them for is the fact that they push things on you. The doctor gave me a guilt trip after I told him I would prefer a lower priced lens that was of a similar quality after he tried to push the most expensive brand on me. After I declined to purchase there because the price for said lenses were– no exaggeration THREE TIMES MORE EXPENSIVE than online, I was treated very differently for the remainder of my visit.
The last straw was yesterday when I needed a replacement lens. The doctor simply refused to let me purchase a single lens or single pair. She said I had to purchase an entire box which I know damn well is not the case.
If you’re headed here prepare to spend way more than America’s Best and get ready for a guilt trip if you’re not.

I took my five year old here and we had a really good experience. They were very patient and explained everything they were going to do to here before hand. She had a great experience and it will be easy to take her back.

It was ok, the doctor was very nice but the prices were ridiculous. I went there on a friends refferal because they took my insurance. Even though the frames were covered I still paid 200 out of pocket, and couldnt afford the transitions that I wanted! I looked at the receipt which said I saved 500 dollars!!! Since when are glasses 700??? I have a high prescption so I always need to get the mid grade lenses to make them fit the frames and this time I opted for the half and half so it would be cheaper and it was still 200 by itself! WOW!!!

There is nothing drastically wrong with this place, but they don’t have any affordable frames. I didn’t look at the prices until after I had gotten my exam, and didn’t want to start over somewhere else. All the frames were designer prices, so with lenses they were $ 300. They weren’t even especially nice ones. The sale they had in the window was not as advertized, so I did not get perscription sunglasses like I planned.

The staff and optometrists are really nice! My only complaints are that it took me about 4 different trials of contacts to find ones that worked for me here. I’ve worn contacts for 15 years and have never had an issue like that before. The optometrist though was willing to work with me on finding a good pair though. The facilities could use some work too; a little bit old. Also some of the staff only speaks Spanish. (I live in Logan Square; I should learn some more Spanish I guess.) It’s close to my house, but I’m not sure if I’ll go back next year.

It’s a decent eye shop w regard to selection, but this location has outstanding Optometrists and an equally great owner, Danny. I’ve been going here for several years and they always get you in for the exam quickly and make sure you’re good to go w all things eyes (health-​wise and products/​accessories). Highly recommended.