Physicians Immediate Care-- South Loop

Professional, efficient, and professional service all around. Great staff!

We normally all go to these kinds of clinics when we re desperate or due to time constraints. I first took my daughter here when she had an aching ear that bothered her. That was a quick and pleasant visit considering it was a weekend.
The second visit was of late. We waited about an hour if not more. Don’t get me wrong, the receptionist was nice and all but when we were called, we waited another half an hour before the doctor saw us. I figured, no biggie so naturally not really much of a choice but I’ll wait anyway. Heck, we waited so long what s another 30 mins? When they saw my daughter, after a negative strep test the doctor really couldn t offer much help except that he asked me to buy Sudafed! (Btw, previous to this, I went to another doctor just a couple of days ago who prescribed Z pack that didn’t do anything so I told the doctor at this place that my daughter s on antibiotic and it s not doing anything). Haha, if my daughter had those symptoms, I would have gotten that myself. Obviously, we were there for a good reason. Then she was prescribed an inhaler. Ahhh, this is a breakthrough. This was prescribed by our pediatrician once too. After three days of no improvement, took my daughter here again and this time another physician saw my daughter. She said it may be allergies due to pollen. I’m not a doctor but if it s just allergies, I would have bought an over the counter drug for that. I could tell she was rushing us out. She seemed quite condescending when Iasked her some questions and since I felt I wasn’t getting much help I just bought that advice and left. It didn’t seem like this visit was going to help.
So, I went to another doctor (different place) and she said sometimes even after a complete cycle of Z pack, those meds fail so she prescribed amoxicillin.
And believe it or not, my daughter feels better after just one dose of amoxicillin. Why didn’t the doctors here tell me that Z pack could fail? Why didn’t they think of prescribing amoxicillin? (The other doctor in another place thought of it.)
Anyway, it s your choice. All I know is I’m not going back to this place anymore. Today was a revelation.
Don’t offer me anything. I AM NOT GOING BACK

I don’t like to give bad reviews, but: I called this morning and asked if they cover my insurance plan. Was told they don’t have that information. Called another office in the same chain and was given the information in less than a minute.
So I recalled my visit there 14 months ago when I had a different plan. Same medical problem. Three issues. 1) Called more than an hour before and was not offered the opportunity to reserve a place in line, which I discovered later (when visiting the website), they DO offer. 2) Waited 2.5 hours, no exaggeration, 3) found they had billed the 5 minute procedure as Surgery, where at today’s visit, the other facility told me they code as «removal of foreign body.» Guess who pays for the difference: patient AND insurance company.

I was likely the last patient of the day. The first person who saw me was very friendly and let me know if I was not able to provide a urine sample they would treat me based on my symptons. Then the gentleman who could actually write my prescriptions told me they would need to wait until I provided a urine sample in order to write my prescriptions and let me go. I had a UTI — trust me — no woman lies about having a UTI! Regardless, I was there for less than an hour, and they were open until 8:00pm, so I was appreciative. THEN I got the bill. I am shocked. I received the same treatment at a Walgreens Take Care Clinic previously and the amount I owed was less than $ 40. At this place –again for the same treatment — the amount I owe is almost $ 200. How can that be? Both are immediate care facilities.
I do not intend to go back when I can receive the same treatment elsewhere for so much less out of pocket. Thank goodness I had insurance or the bill would have been almost $ 450.

Not sure why all the bad reviews. Yeah, they play strange stuff on TV (the few times I was there it was like Animal Planet one time, TMZ another time, and something kinda gorey the last time). Yes, it’s a bit slow, but they TELL YOU HOW LONG IT WILL TAKE and IT’S AN IMMEDIATE CARE, people! That’s the whole point of ERs and immediate cares… you might take a while to be seen because there are people with worse illnesses/​injuries coming in before (or even after) you.
Anyway, I haven’t found myself ever having to wait longer than their computer says. In fact, the first time I came, I was seen much sooner (probably because I had a pretty serious injury). The doctors are also great and very gentle and intelligent. The nurses were also smart and helpful. I haven’t had a single problem. Every single worker there was respectful. And the place is absolutely spotless. I would highly recommend this place to anyone needing to be seen somewhat urgently. Not so great if you intend to use this place as your primary care doctor, but that’s not what they’re going for anyway.

I went there with some. bad flu or chest cold. I checked in about 830am and I was out by 930am. with scrips in hand. Everyone was really nice. Not the usual cold front desk staff. Everyone was super nice. Doctor was nice and thorough. If you are sick I would. go here instead of the emergency room or waiting for. your regular doctor.

Iv been here numerous times and have been treated with kindness, respect and professionalism. The staff can handle everything from stitches to X-​rays and run of the mill flu/​cold/​bronchitis. Very knowledgeable staff.

With two kids, I’ve become quite familiar with emergency rooms and urgent care facilities. This one on State Street is my preferred location because of the people.
Today I’m actually here for me. I know they’ll do a terrific job and I’m grateful.
What prompted me to write this is what they have on the tv: Joel Osteen, the «televangelist». Seriously people? Not appropriate for a business that caters to people from all cultures. I’ll have to research the owners of this chain — I don’t want my $$ going to some RWNJ who is working against my interests.

This place is incredibly slow. The «avoid the line» option is worthless as we still had to wait over an hour AFTER our appointment time. The doctor was incredibly rude and barely looked us in the eye.

SUPER SUPER SUPER SUPER SUPER SLOW. Lemme say it again SUPER SLOW. I’m not kidding, this place is SSSSLLLLLOOOOOWWWWWW.
I’m only second in line… the computer says i’ll be seen in approx 20 mins. I wasn’t seen for over an hour. Once I was put in a room I got to wait again! Once I was seen I got to wait again! And again! Once someone came in to change the trash can… nope…she wasn’t coming to be of assistance. She was there for the trash. Now i’m less then trash. Sweet.
In summary. Super slow. Don’t go.
Oh and also they didn’t really help the problem.

The entire staff was extremely friendly and professional. I’ve been to far too many urgent care centers, and this was the best I’ve come across. They got me back quickly, listened intently and the doctor was thorough in his exam to make sure he was assessing exactly where my pain was before doing x-​rays. They even have a monitor in the waiting area that displays your first name and last initial with the estimated wait time. I saw that another patient had checked-​in online, so you know when they’ll be able to see you. They will even fill your prescription on-​site for $ 12. Great service, I get my meds very quickly and avoid dealing with drug store lines and wait-​times. Overall, great experience.

I have gone in twice and both times the nurse suggested that I had serious ailments that I ended up not having at all. For the latter visit, I followed up with a specialist and he said that this suggestion that I had this horrible degenerative disease would never have been made by an actual doctor who had any understanding of it.
It’s good that you don’t need to wait here, though in my opinion these nurses are not well trained and are way too trigger happy in making wild suggestions without any actual experience with the diagnoses they’re making.
This place is probably good if you have something like strep throat and need antibiotics or something simple, though I would avoid going in if you have symptoms that have any potential for wild speculation, which seems to be the nurses’ specialty here.

From the time that I walked in the door, everyone was smiling and nice. My time with the physician was quick yet thorough. After having a few other less than stellar visits to this location, I was pleasantly surprised with how well this visit went!

Horribly slow and don’t fill you in on the fact their computers are down so you need to wait 1.5 hrs to see someone. I had to go renew my car meter 3 times and each time someone else was sent in before me, even though I was there before them. Nurses ask you basic questions only to be asked the same set of questions by the doctor when they see you. Skip this place and pray that the urgent care on Michigan and 14^th is open instead!

Pretty disappointing experience. Had an awful wait when the clinic was empty and the doctor had no sense of urgency. He was condescending and rude. My husband had asked me to be in the room with him while he was being seen and the doctor completely disregarded his wishes asking me to leave or threatening not to see my husband. The clinic itself reeked of vomit and didn’t appear to be well kept. My husband shares that his examination seemed thorough but he definitely lacked even a tolerable bedside manner. Definitely better off exploring alternative facilities.

Here to write a follow-​up review. Despite my initial problems with the billing, I have now had an overall good experience. I was actually contacted by the company, and the company rep discussed the mater extensively with me. We were then able to reach a compromise acceptable to all.
Frankly, I was quite impressed with the follow-​up by the company, and their openness and willingness to discuss the billing issue. The rep that I spoke with was nothing but professional and genuine regarding the issue. So, despite an initial bad experience with billing, I am overall satisfied and even impressed by their follow-​up.
Hopefully, those reading reviews here won’t be confused, as I was, by the online and in-​clinic materials regarding «worry free pricing.» If you have insurance with a high deductible, I would simply pay the clinic in advance of your procedure.

DON’T FALL INTO THEIR TRAP. CHOOSE ANOTHER CLINIC, PLEASE!
Dark-​skinned nurse with long back hair was rude. I understand that I was the last patient of the day, but no need to give me an attitude.
They will try to suck every penny out of you if you provide them your insurance information.

Had a UTI so I went on a Tuesday afternoon and it was busy so I waited about an hour and a half to get into a room. The staff seemed friendly and the doctor was great. I was in and out of the room within 25 minutes. I reccommend them if you’re in a pinch and don’t mind waiting a little extra time.

I just called the company and guess what, the bill was $ 998 dollars!

Quick and easy. We were in out out in less than 30 minutes. Thankfully it wasn’t that busy there. Doctor seemed knowledgeable and addressed the issue.
I really don’t understand how you can ding them on speed. If there is a busy waiting room, you are going to wait. I’m sure it will never be as bad of a wait as a hospital ER.