Planet Fitness – Chicago – Avondale

This is my favorite pf to go to. Large parking lot, machines are always cleaned. Only downsides are minor for me. not being able to change the tv channel from watching man vs. Food lol, the staff is young and not that friendly. But that doesn’t bother me because I’m a regular and I go and just scan in. I’m there to workout. And sometimes going late late night they’re arent enough supplies so you can clean your machine. Also the womens locker room smells like fish and its so hot in there. Its a great place to workout and the massage chairs are great.

Good spot. I go 5 days a week. The staff is always cleaning. Plenty of parking. No problem bringing guest. No one bothers you. For the money you cant beat it. No punks. Highly recommend it.

I walked in moments ago with the intention of becoming a member. Mind you, I currently HAVE a membership at LA Fitness, but this particular gym is steps away from my house and if it means saving a few dollars a month, then I’m all in. Unfortunately what I walked out with was grief, frustration and disappointment. This is all thanks to the less-​than-​welcoming demeanor of the girl behind the member check-​in booth. She had a small frame, and was wearing glasses. I waited in line as I walked in, of course to be fair to the other patrons/​members that were there before me. When it was my turn to approach the booth, I explained to the associate that I wanted to inquire a little more information on memberships at this facility and – [I was cut off as she helped another customer check in]– and potentially join. She pulled out a sheet of paper and right off the bat told me it was upwards of $ 43 for the $ 10/​month plan. I expressed to her that I received a coupon in the mail yesterday that states that I can join for – [cut off again as she helps another customer check in] – $ 10 down and $ 10 monthly. Without any hesitation she states that the promotion ended on, «the first or the fourth of February», she apathetically stated with literally the least amount of effort placed in to her recollection. Oh, and also today is the fourth of February, so… yeah. I rebutted explaining that I received the coupon last night when I got home from work, hence why I was here this morning, but throughout my rebuttal she helped another customer check in. Without so much as a GLANCE to the POS system, she expressed to me that the computer won’t let her amend the current cost of enrollment, as non-​eloquently as humanly possible, but she didn’t hesitate to remind me that there’s so commitment. So I guess that made it okay? Before I could get another word in, she helped another gentleman check in and at that point, I had my fill of frustration talking to someone who clearly had zero concept of the definition of customer service. Someone who could care less whether someone joined or not. Someone who made it perfectly clear that she was more interested in getting back to whatever it was she was doing before I walked in. So I smiled and said «it’s okay, you’re busy» and I walked off feeling like garbage, which if I’m being perfectly honest, seemed to be her intention as soon as I stepped in to the facility. I implore you to seek your business elsewhere. If you’re looking for a gym that sees you as someone who is trying hard to take control of your life, or a gym that adequately trains their associates in not only imperative customer service skills, but the critical operations and promotions that the business produces, THIS IS NOT THE GYM FOR YOU. However, if you’re completely apathetic, jaded and could care less about your surroundings, you’ll probably make fast friends with the receptionist.

Great Gym, because of their Awesome staff! I love that I can just get in, have my workout done and go. There’s plenty of parking and every staff member has been great! However, please use my maintenance fee to get an exterminator. I’ve seen the staff cleaning non stop so it came to my surprise to find a cockroach in the women’s locker room. It must been a member who accidentally brought one from home or something because the place looks pretty clean to me.

I recently cancelled my membership to this gym after going there for over two years. I attended this gym because it seems cheap at first. However, the maintenance fees along with the black card membership everyone often selects makes this gym as expensive as XSport anyway. The problem with this specific Planet Fitness is the management. I’ve seen a quick turnover of managers cycle through this gym. Simply put, the recently hired General Manager is an a**hole. Whether it’s lack of training, poor customer service, or just a bad attitude is up for debate, but this guy really doesn’t seem to care about customers. The new General Manager also fired the longtime barber. The barber did a great job and was the most friendly person in the gym. The only reason one would get the black card membership is for the haircuts and to bring a friend to the gym if you can get a good schedule together. However, firing a great barber in January during the influx of new members suggests an underhanded business tactic. Now, many loyal customers must wait for the gym to hire a new barber, (whether he or she is good or not), and must find someone new in the meantime. The cleaning guys work hard to keep the showers and bathrooms clean, but they’re understaffed and get slammed during the busy times. I’ve talked with these guys and I’ve seen them cleaning before and after the morning rush, (about 7:30 to 9:00), and they simply don’t have enough guys to keep it clean. Drain flies are a huge problem at this gym, and the showers often break. The management waits for months to repair showers and equipment. Last year, a few of my buddies got sick of this Planet Fitness and switched to the XSport near the highway on Belmont. After dealing with the new rude General Manager, I’m happy to say that I’m joining them and switching too.

This location is very clean and the staff is wonderful. I’m a new member here and had a few questions and met Kevin at the front desk. He helped me with all my questions and even showed me how to use the massage bed. He didn’t mind at all with giving me the customer service needed even though it was during a very busy part of the day.

I work out here everyday, it’s great for the most part. Easy and convenient. My biggest problem with it is that they don’t allow you to take your sweatshirt off and hold it in your hands. Like if you are working out and get hot, and take off your sweatshirt, a man will come up to you in front of the whole entire gym and tell you to either put your sweatshirt back on or in a locker or he will take it. I’m here right now and I just watched him do it to 3 different people. So nice convenient gym just know you will get yelled at if you take off an item of clothing and hold it in your hands.

Staff is friendly for the most part it just depends on who you get when you walk in. Gym seems pretty much clean. Showers and changing rooms need some work. They always look dirty.

The location and the gym inside is really nice, staff need more training in costumer service.
Also on Friday, Saturday, and Sunday are the busiest days they should be open 24 hours

They are offering a $ 1 down promo and $ 10 every month which is super cool. They will charge you $ 10 every 17^th of the month immediately after you sign up. Unfortunately I’m trying to sign up on the 13^th and they are charging me immediately with the $ 10 on the 17^th on a full amount. They tell you if you sign after the 17^th then you’ll be charged the next month. Thing is the promo is only until the 15^th. I asked for a pro rated rate but they don’t do that. I think it’s a way to trick customers for letting you sign up for a dollar which actually you have to pay the full $ 10 eventho you have not used the gym for a moth yet. It’s up you if you buy this shitty promo.

I always liked this gym, but recently they started charging my card multiple times a month instead of the standard 19.99 monthly fee. Cancelling my membership and disputing the charges.

I understand low cost, no Frills Gym but that is not an Excuse for UnPrepared Staff, A Dirty Gym, Filthy Bathrooms and allow g Guests to Loiter around Machines. It’s not a Social Club and if Guests don’t wanna Workout they should get off Machines so others can. Staff should be cleaning and Walking around checking on Guests in case someone needs help using a Machine. You need an on Duty Staff Member that can do Minor Repairs on Equipment that doesn’t require the Regular Repairman to Expedite Repairs. Have some Pride to go with your Money. Guests might bring friends to a better run Club

I liked this place when I first started here. Plenty of machines in good condition, clean and well run. Unfortunately, there has been a gradual decline in cleanliness, customer service and general conditions and I’m very disappointed in the gym’s current state.
1. The staff standing around the desk are often rude and when approached, act like their private club is being disturbed.
2. A formerly clean gym now is consistently dirty and poorly stocked. A 3-​sink counter in the woman’s locker room has only one soap dispenser which is rarely filled and apparently now isn’t working. Someone thought a bottle of hand sanitizer would suffice, but in the bathroom, soap seems a necessary commodity. In at least one stall, the «personal» disposal unit for feminine products is without a lid, and the smell isn’t pleasant. The stalls are often without toilet paper, although paper often litters the floor. Floors are not regularly mopped throughout and the dirt and grime from winter is trampled throughout the place. Wipe down solutions and paper towels are often not refilled, and you have to travel around the gym to find some.
3. The music is unbearably loud especially in the women’s locker room. Complaints to the desk go to no avail, and are often met with smirks and rude comments. I don’t mind having music to exercise with, but one of my friends actually left without her workout because the noise level was unbearable. If someone came in and measured the decibels in the locker room, I’m guessing it would be found to be a danger to hearing.
4. When I pay a premium price through black card membership, I expect the things the card entitles me to be working. Its been months since two of the hydrobeds ceased to work with no obvious move to fix them. If you work out with a friend, you have to take turns, extending your time at the gym and you may have to wait in line for the one bed to be available. The one working bed is barely working, and cycles without massage every other pass. Here again, when reporting displeasure to the desk staff, these concerns are met with smirks and rude responses.
And what is the function of all those staff members behind the desk? No one seems to have a real job there other than standing around talking to each other and making fun of customers — yes, staff, we can tell you are doing that. Your facial expressions and body language give you away!
You may get a good workout on their many machines, but you may lose your hearing, catch disease from the filth, drip-​dry in the toilet stalls, faint from the smell, pay for things you aren’t ever going to enjoy and get insulted for the pleasure, all for a monthly fee of $ 20. If you have an alternate affordable gym nearby, consider it.
Whoever runs this please — take heed — this place is a mess!

i gave this place One star just because I could not give it Cero .
Oh My God !!!
I feel so discriminated right now.
I can’t believe that We are on 2015 and how stupid people can be about Homosexuality.
I tried to sign up to Planet Fitness Gym, but before do it I had to ask a Manager a very specific question.
Question:
If being a Transgender Girl… Will I be able to use the women lockers room or will I be forced to use the Men lockers room ???
I also said that i had to ask that question before i sign up because i wanted to make sure I was going to be treated right without offending no one or make anyone feel uncomfortable.
Answer:
Ok, I understand your concern so give me a few mins let me make a call to talk to my Corp. Manager about it before i give you an answer.
A few mins later He comes back to tell me that His Corp. Manager said that whatever my ID states that’s the lockers room I will be assigned to use.
That they don’t care if I look 100% feminine but if my ID say that my name is John I will be assigned to use the Men’s lockers. He also said that His Corp. Manager said that the Corp. do not care if the Male members in the locker rooms feel uncomfortable or mad for me being in the same locker room.
So all I said was thanks, turned around and left very disappointed.

This gym is clean and mostly organized. Some machines are fucked up. Like 2 of the 4 smith machines are tilted. Smh
Maintenance is a must besides that.i.mean it’s an okay gym cheap but limited. 4 stars because it is worth it’s value I guess

I can’t even begin to tell you how awful this place is.
My last gym was a nice relaxed place. This place is anything but. They don’t have a good selection of equipment and the people are really rude.
Now I’m having to deal with a billing system that is designed to screw over their clients and generate junk fees. Canceling is going to be a pain. I just know it.
WHATEVER YOU DO, DO NOT JOIN THIS GYM!

Be wary about signing up with these scammers. If you try to cancel, they will make you jump through hoops and then when you complete those tasks they will find other hoops for you to jump through.
I moved shortly after signing up, and called to ask them to cancel my account. Even though I lived right across the street, they asked me to send certified mail to cancel. One I did this, and I had already moved to a new neighborhood, I was told I had to come in and cancel by person. So I did. Which is when they decided to tell me I needed to send certified mail again. Which I did.
Six months later, I am still being charged. I’ve been to the gym (zero) times, I’ve went in (once) to cancel. sent (two) certified messages via mail, and called (three) times where I was told a manager or supervisor was unavailable. I feel like I’m living some SNL skit.
I won’t go back to another PF or recommend them to anyone I know.

It serves its purpose as being a basic gym with its necessities, and yes the price is reasonable.
However, this place can be a total shit show–
Half of the people working out there just go to socialize with others while sitting on machines they are not even using!
And if you wish to do the circuit exercises like its intended to… forget it! People clearly don’t follow the signs.
The staff is not attentive and don’t seem to care about what the hell is going on around them.
Plus side of this gym: lots of treadmill and elliptical machines, and a big parking lot.
I recommend going at odd hours of the day when the gym isn’t crowded and people actually go to workout.

Watch out, extra charges, hidden fees, lies, no Help, and Worst Experience ever!!!
I was a PF BLACK CARD MEMBER… I can just imagine the way they will treat the regular memberships… pfff
After a year with the Planet Fitness brand, we had to cancel our membership, and after many many visits to this location, because the people in staff at the front desk aren’t capable to help a customer, I finally spoke to ‘someone” who was able to look into my membership and said it was ok to Cancel and not get charged for a termination fee.
I originally had called this location and a lady over the phone said I could cancel my membership on the 21^st of the month of May, she confirmed the date, and well, I went over the next day, a guy on the front desk, said I had to pay a fee, so that I had to talk to a manager, went back another day, another GUY on a Saturday said again, I had to talk to a MANAGER, to return on Monday, Memorial Day, I asked, ‘will anyone be here, a manager on a Holiday’, he said yes… guess what!!! I went and of course… there was no manager there, and nobody could look into my account details to avoid being charged a fee to cancel…
I finally was able to cancel my membership by the 29^th!!!
Who was the person able to do it… a «manager», who knew at the time… it was somebody over the phone, well, that person said his name was GREGG, Gregg who? Who knows… in a very condescending tone over the phone and very unprofessional tone too, asked «When ‘you planning to come by» I let them know that same day, that I’ll go over that day in the evening, he said he’ll leave a memo left at the front desk in regards to this matter.
When I went, the staff acted rude, just one of the things to mention, or didn’t look at you in the face or looked at you in a challenging way… I was trying to cancel a membership, not take away their position or their pen, or insulting them, but that’s how the Guy who cancelled my Membership acted… his signature on the Yellow Form is DH or PH you can’t really tell, as well, as you can tell, it was done quickly and in a non caring way at the front desk…
I FINALLY cancelled my membership, I asked the GUY at the desk if I had any other fees, he said no, he gave me my Cancellation form and said nothing due, no fees, no balance paid or due, AN EVEN ZERO DUE, nothing to pay!
Two weeks later, I got a 39USD FEE!!! when I was told no FEES, NO action needed, nothing owed. NO MORE CHARGES!!!
I have spoken to two other different people over the phone, Bryan, who said Michelle would call back, never called back, I called again, spoke to Michelle, she gave me the run around about this situation, stating because of the date, IT HAD TO BE CHARGED, no matter what, but didn’t seem to understand that, I had been trying to cancel this on time, but due to incompetency on the staff, now I have to pay a fee for it? at the end she said her hands were tied and couldn’t’ do anything… and said a Regional Manager Roger, or Roberts, would call me back, no answer or call back…
The staff here are the most unprofessional bunch I have ever had to deal with. They do not look you when speak to them, they roll their eyes when asked a question.
Very poor customer service, indeed. and to this date, no call back! NO Refund, No action!
Not sure if this is an attitude coming up from their training on customer service or something.
I will definitely never go back to their membership, I sure will let FRIENDS AND FAMILY TO ALSO RUN THE WORD, TO STAY AWAY FROM PF, I rather Pay 16usd more a MONTH, receive a smile every-​time I walk into the gym and if I need to cancel, no need to go through/​receive bad attitude, being treated like we were in the ghetto, and have it done there and done, being specific of any fees. and HIDDEN FEES!!!
I’m still to date, waiting for that refund or call back to confirm that refund. Nothing!
I would just say WARNING, WATCH OUT!!! TAKE CARE OF YOUR MONEY!!! because they will end up doing unauthorized charges to your card! Lesson LEARNED! STAY AWAY!!!

This is the place to get busy while the staff snacks on wing stop at the front desk. I ain’t even hatin’ though. I like this place for the no critics and no gymtimidation and cause I’m only there to get busy myself and move on. Not socialize or sleep or nap on machines like some I’ve seen.
Decent amenities with the black card like hydro massage and whatnot but loss of stars since there are no pools, saunas or courts. But again I understand what PF is and that’s everything that Xsport isn’t which is a night club.
Staff can be very inattentive but most of them are kids. I’m all about customer service though. But for $ 20/​mo I get busy then get gone.
Stars could go up if some things were just tweaked. There just seems to be a lack of upkeep.
And I’m gone.