Planet Fitness – Chicago – Chatham

I will never recommend these people! I came here to cancel after it no longer became convenient for me to travel back and forth by bus with my new apartment location by public transport. These people had the nerve to not only to charge me a fee of $ 58 because I have the black card member (which I ironically got for the convenience), but the regional manager of this franchise lied to my face about how it was my fault it didn’t read the FINE PRINT because she always read the terms of agreement. What a liar! The fact that she could lie with such ease to a paying customer is disgusting. And you know what I hate to say this but it always the black people that do this garbage to their own. I have never heard of such a fee this high for a gym that’s name isn’t the east bank club. I will warn everyone I see from now on about planet fitness and their shisty, money grubbing ways. They wouldn’t even let me speak to the owner of the place (after they stupidly told me the one downtown would be closer to my Hyde park apartment, 15 minutes, so not only does the regional manager lie to my face but doesn’t even know where Hyde park is and its relationship to downtown. Why would I go all the way downtown to work out by bus and train? not everyone has a car!) customer service was COMPLETE garbage. No one was helpful in the least as they smiled in my face while telling me to get over it.
Never again. Even if they are the last gym if earth, NEVER again. I see why they have a trash rating with BBB. I wish I had known about their ratings with them before signing up. Don’t sign up with them. I think it just awful how to treat people who pay more than everyone else for a membership. I mean I was paying DOUBLE and this is how they treat people. Not only has this turned me off planet fitness, but it turned me off gyms in general :(
P. S. And you know what’s crazy, I planned on COMING BACK to this planet fitness because I don’t particularity care for Hyde park like that. But AFTER I moved back into the area. Now I’m just done. That is a ridiculous fee to pay and no one told me. IT should be company policy to tell every new member of that fee. They don’t even give you an option to suspend the membership. It just upsets me because I really wanted to stay. Now, not so much :(

Only reason I come here is because it’s close to my house. But my goodness! TV’s never work, machines are broken, ALWAYS VERY VERY HOTTTTTTT, sigh the list goes on

This location and planet fitness in general is a joke. They take your money off your card whenever they want and won’t let you cancel even when you don’t even access or use the gym. The manager at this location is name Tameka and she is never there especially in the morning when a lot of people like to do business. I don’t recommend this gym to anyone. Oh and don’t call planet fitness corporate that can’t help resolve issues either. You are better off paying more for LA Fitness or XSport, you can cancel anytime whether you owe a balance or not u like PF.

I just became a member, the gym is nice and clean but it is slightly limited as far as bench free bar weights go. I was a little surprisd by that but besides that its a gym and I’m a gym rat so loving it is going to be an always.

This is a gem in the community. Its clean and smells nice. I can even say the staff is pleasant and helpful in dispute resolution.

I Like the Gym it is affordable and the staff is friendly and helpful the gym is clean all the equipment in great shape everything works for me as a beginner gym person

I really enjoy my gym membership here. The facilities are very clean the staff is courteous and the equipment is state of the art I don’t have to wait for a machine probably due to the time I come but I have no complaints really

VERY clean. Very cost friendly. I only wish there was a larger stretching area. Everyone in this gym is always nice and the patrons are pleasant. Definitely a much needed gym in the area/​community. ²⁴⁄₅ operating schedule.

I was thrilled to see they opened a location of Planet Fitness near my house because I was driving to Evergreen Park where I originally signed up at. This location is not only clean and has friendly staffers and especially Cordell who started out in the Evergreen Park location and then was moved to the Chatham location. The gym is still getting up off the ground since some areas are still in construction. Some Planet Fitness locations have on site hair barbers where VIP black card members can get free haircuts, but this location doesnt have that, but they do offer the use of massage beds and chairs and tanning beds. They do enforce the NO gymtimidation rule and that is you come to exercise not to show off or pick up people which seems to be an issue at gyms like LA Fitness and Formula Fitness where people come there to pick up someone instead of working out. I like how you come there and nobody bothers you. I also like how Planet Fitness stays open 24 hours in some locations, but I would like to see this location stay open later than just 24 hours Monday through Thursday and Friday hours from 6a to 9pm and 7a to 7p on Saturdays and Sundays. Overall the gym is top notch on standards and what I like is the free personal training for their black card members so take advantage of that because personal training sessions are charged extra at other gyms. This gym is not in Roseland when it comes up it’s located in the Chatham neighborhood.