Pressed Garments

I have been using Pressed for over a year now and it’s been a life & time saver. It’s given me more hours to complete my other errands and makes me so happy when the clothes are returned cleaned and folded to a «T». Gone are the days of having to fight my neighbors for shared washing machines and dryers — I also live in a 3 story walk up and the delivery persons are always very great with bringing the delivery up!
A recent experience left me in awe of how quickly they can be flexible with drop offs as well: I had recently scheduled a drop off at my home and had forgotten about a dinner party later that evening so I emailed first thing in the morning and they delivered my laundry to my office at work! It was perfect as I needed the items the very next day and they made that possible!
I can not recommend this company more and the value they bring as a quality of life aspect to saving me a full day of doing laundry!

I have used this service for about 9 months but I will no longer be a customer because #PressedGarments continues to be UNABLE to follow the simple instruction to NOT crease pants. #PressedGarments also does not follow-​up on customer complaints, it merely issues a credit after NUMEROUS inquiries.

This is an update to my review. I won’t be using them anymore. More issues and they raised their prices which is now comparable to my local dry cleaners. My dry cleaners is more reliable. Its a great concept but they just need to hire competent people and the dry cleaning needs to be better. I had pants from last winter that had salt on them and they came back with salt still on them. Same with a sweater. It didn’t look like it was cleaned.

Used to love Pressed Garments but the service has declined significantly. In the span of the last month a pair of pants has been lost which Pressed says I never gave them. Then they stained two shirts with a black ink and are now ruined. I simply can’t trust a dry cleaner that damages items and then refuses to replace them.

I am out in Chicago on a business trip and this service is seriously so convenient !!! Both of the boys who picked my items up and dropped them off were so respectful and nice. Great customer service. They even put my stuff in a cool bag which was very appreciated being that I gave them a plastic bag in the first place. I will definitely be using this service again. Thanks so much!

I have to walk down 3 ½ flights of stairs and go outside of my building to get to my laundry room. My utter disdain for doing my laundry led me to accumulate piles of dirty clothes and bedding. As I searched for laundry pick-​up services, I found Pressed. Laundry could not get any easier than having them pick up your things at your door and bringing them back within 2 days. They will also take your dry-​cleaning and return it cleaned and on hangers.
My first order came to $ 80, but that was for two completely full giant laundry bags, including all of my bedding. I have since gotten just under one bag cleaned and it has always been around $ 35. The drivers always arrive within the time slot that you choose. And they refuse tips! I always try to give them a $ 5 because they have to walk so far to get up to my apartment and they always politely say «no thank-​you».
You now have no excuse for the excessive build up of dirty laundry. Pressed will pick it up and return it washed, folded and smelling fresh before you will even notice it is missing.

Please don’t risk it. Although convenient, Pressed Garments has no business dry cleaning anyone’s clothing. Most of my clothing, on the multiple occasions I used them, came back dirty, over saturated with chemicals and stiff, and smelling like they never left my hamper. The owner is nice, but admitted he has no idea how to balance the use of chemicals between green and too much. The result is a disaster and a complete waste of money. Even though the service itself is good, the product is a disaster and the owners really don’t know or understand the dry cleaning process.

I’ve been going here for a few weeks now and they take care of my dry cleaning with special care. Folks are great and the price is awesome for anyone.

If you don’t have time to read this full review just trust me when I say DryV is a better deal, experience and service. I don’t see this place being around for long if they continue to operate as they are.
I absolutely would NOT recommend this company. I NEVER write reviews and as someone who worked in retail, I’d also never freely give negative reviews. The customer service is nonexistent here. Specifically, the man who seems to be the manager is ignorant about your goods, passively aggressive and extremely condescending.
My bill was twice the price it should have been so I called because they decided to go back on their word and not use my promotion code. While talking to him, I kindly asked why they dry cleaned every single item when I left a note saying please just dry clean (a specific) blouse. I was overly kind. He spoke over me the entire time and basically said in response «ha! If we had time to go through everyone’s personal notes… We don’t do that here so we dry cleaned everything» (which jacks up the price!)
Then they delivered it to my condo doorman, didn’t even bring it up to my unit, without a garment bag!!!
I don’t see them being around long. Very grateful to have DryV as my dry cleaning option for a budget friendly and positive experience.

Great concept but they are 1 for 2 with picking up as promised. This may be a great batting average but not for a dry cleaner. Called and no one picked up so I sent an e-​mail. #ByeFelicia. Don’t take your chances, unreliable.

Pressed ruined a brand new shirt by scorching the collar. It was worn once, dry cleaned by Pressed, and was returned damaged. When the issue was raised they took it back and when it was returned they had added new damage by scorching a button imprint through the back of the shirt.
They made no acknowledgement of having done any damage. While I understand that Dry Cleaners are just not known for their customer empathy, I did not appreciate their avoidance of acknowledging they had done anything wrong.
I would not recommend using Pressed for any expensive or important clothing. If you don’t mind occasional damage they are fine and the pick up and drop off service is convenient.

I cannot express how much I hate doing my own laundry. Though my building has a laundry room, there’s two washers and two dryers and they are always in use! I hate lugging my laundry down three flights of stairs to be beat out by someone first. Lazy? Probably, but everyone has that chore they hate. I would rather wash dishes for three hours than do a load of laundry.
When I had enough after some of my clothes including a pillow (who takes a pillow!?) went missing, I had enough. I wanted something convenient so I went on Unilocal to see if there were any pick up and delivery places in my area and Pressed Garments came up!
I end up spending more having my laundry done than doing it myself but the stress level is at 0 now. pressed is so convenient as I sometimes have weird work hours. They are for the most part on time, but if they aren’t who cares? Things happen and the drivers are always so nice and let me know plenty of time beforehand with the opportunity to reschedule.
Anyway five gracious stars! I use them every three weeks or so and I would cry if pick up laundry ever stopped being a «thing».

I strongly suggest that you seek alternative dry cleaning options. I have used this service twice. Both times I have had to speak with the GM– Benny. He is not easy to work with and very defensive of any complaints you might have. In fact he usually puts blame back on the client, talks over you, and does not display any empathy or understanding of client concerns in the least.
In my most recent experience a seam ripped on my dress under their care. I noticed it the first time I wore it post-​cleaning and emailed to inform them of this. I received a call the next day from Benny who stated it was outside of their 3 day window to make a complaint but he would «make an exception» for me by having it repaired anyway and gave me a «good faith» $ 25 credit (read: quiet money) for future cleaning services.
To give an idea of other experiences: A button fell off one of my suit jackets and they kept it an extra day to repair. That in itself is completely understandable. When they delivered it to the wrong building and then would not correct the delivery mishap the same day as the driver was «off for the night» I began to wonder about the service. After my experience with the seam issue and the GM’s questioning of me wearing it and doing it myself, I am done. I will not use this service again and hope that I don’t run into Benny in any future customer service experiences.

I’ve been using Pressed Garments for close to a year now. While I’ve had a few issues from time to time with them, their customer service has always stepped above and beyond what I’ve experienced at any other location.
Most recently, I emailed them after a few of my shirts were returned not pressed. I was called within 24 hours from a manager who explained that typically, I had been actually placing my pressed clothing in the wrong bag pressed provides since I had started using the service and it only had been the delivery person correcting my order each time that had prevented my mistake from happening in the future. Still, the manager arranged for a same day pick up of my non pressed shirts and credited my account to have them pressed and delivered prior to my upcoming business trip. This is a level of service I don’t even expect from almost any other service I use.
Bottom line, I think it’s inevitable that the best run businesses still have a few issues from time to time… but I think pressed management and staff do more than any other I’ve seen to correct each incident. I don’t think you’ll find another dry cleaner that will match the quality of service as well as responsiveness of customer service complaints anywhere. How much more convenient could it get from door to door service and immediate and effective customer service management when the inevitable issue arises (although there likely will be few with them)? Keep up the great work!

As I write this, I am shedding buckets of tears… please know that I am joking. I am not joking about Pressed Garments being the best dry cleaners ever! They make dry cleaning simple, affordable, and most of all, convenient. Living in one of the more expensive neighborhoods in Chicago, I was blown away with their prices. They’re cheaper than the cleaners down the street and I don’t even have to walk to Pressed Garments. They deliver right to my concierge and this has made my hectic life just that much better!
My relationship is calling me to the burbs and I know I will not find a dry cleaner service that will be even close to the impeccable service of Pressed.

A dry cleaner that picks up and delivers your laundry… Yes, please!
Pressed Garments’ is remarkably convenient. Book a pick-​up and delivery time online and wait for them to come to you! They will pick-​up and deliver your dry cleaning, and — only after your items have been returned — will they charge you for their services.
Overall, Pressed Garments is really inexpensive for the level of service they provide. Prices are affordable and transparent; you can find an itemized price list on their website. Also, I have found Pressed Garments to be cheaper than nearby competition — for example, $ 15 to dry clean a long coat versus $ 20 at DRYV — but the quality of cleaning does not suffer. In fact, I have been beyond pleased with my clothes after Pressed Garments cleaned them!
For me, dry cleaning my winter coats and my boyfriend’s customized suits will never be the same — in a good way! I’ve never been so excited about a chore in my life. If I had one critique, though, it would be that the driver isn’t always on time. For my most recent order, the driver arrived 20 minutes after the scheduled hour-​long time slot and only informed me that she would be arriving later than planned AFTER she was already late. =/

Our go to for dry cleaning! Seriously, HIGHLY RECOMMEND. They have great prices, quick turn around, ARE amazingly convenient, and their customer service is superb!
You simply book a pick up/​drop off online (plenty of options!), they provide you with a garment bag, and can leave with your doorman (we even bought a hook for over our door just for them). My fiancé’s work shirts, dress, his tux, really everything, look great every time we get them back.
There was even a mix up when I couldn’t make it back in time for a drop off, and without a doorman, the man dropping off was wonderfully accommodating, rescheduled and I couldn’t have been more appreciative.

First time with Pressed Garments and I’m imPressed. (Revel in the pun please).
I scheduled a light load of dry cleaning for Thursday pickup and Saturday morning drop off. Both the pickup and drop off were within the time slot, right smack dab in the middle actually.
Within my laundry was my new favorite white suit jacket that got one of those dark dirt stains that I was sure wouldn’t come out all the way, but they got it! Wooooooo! They even fixed a button I forgot to mention was missing from the other jacket.
The price is super reasonable for the amenities they offer. Pick up, drop off, online orders and their hours are not when us nine-​to-​fivers are at the office. Too good.
I can’t wait to use them again now that they overachieved my expectations in the test load.

I was a first time user. The sign-​up was simple and all seemed well. I received a confirmation of my appointment as well as a 2^nd confirmation the day before. As a first time customer I expected them to put their best foot forward. Unfortunately they did not.
My pickup window was TU 6 – 11. A 5 hour window. I stayed up to 11 and waited. No call, no alert they were late, no ability to fit inside a 5 HOUR WINDOW. No thank you. An agent actually arrived and texted me at 12:11am. Yes, after midnight. By my count that is outside the window and the next day! One lost customer.

I have never used Pressed, but my five star review is for the simple fact that my husband now «manages» our dry cleaning.
After a Loop cleaner ruined our $ 350 duvet cover, we started looking for a new cleaner. I was starting a new job, so I tasked my husband with finding one that he approved of. Enter Pressed Garments…
You book pick ups online, they pick up in your lobby, priced are affordable, and they do a damn good job. Most importantly, I no longer walk around with bags of clothes, get asked where certain shirts are, have to listen to complaints about collars and starch– my husband does it all and doesn’t complain. I simply put my dry cleaning in a bag and he deals with logistics.
Bravo Pressed, Bravo.
As Krista said, TOTAL GAME-​CHANGER.