Private Holding Group, LLC

Private holding is the worst. Went for an interview and the chief engineer was so rude. This s was a condo building on 1400 N lake shore drive. Management did nothing about the incident. I emailed them and i did not even receive an apology. Terrible employees and company. By reading all the negative comments i can see im not the only one dissatisfied with this company.

These folks manage our townhouse in Chinatown. The contact assigned to our Board is unresponsive, unprofessional, and simply incompetent. 19 inches of snow during one of Chicago’s worst storms and the service they hired to keep our walkways clear simply walked off the job leaving tenants unable to enter or exit safely from their home after the storm. It took two to three days before snow and ice was removed. Though this sort of thing is covered through HOA fees, we and our neighbors had to sort ourselves out. While quick to blame the service they hired, the failure on their part was not listening to concerns vocalized about the service being provided throughout most of the winter before the storm. Recently, I followed instructions our contact at Private Holding provided to have our roof and ceiling repaired after there may have been some water damage due to leaks over the winter. After three weeks with no response, I followed up at the end of April. While I received a reply indicating that they did not see my initial email and they will be in touch again soon, I am still waiting on a proper response. It is now June and I still haven’t heard back on what to expect or where things stand. This is well beyond the timeline they set with the Board to have plans solidified. I recently wrote again and also highlighted my concerns about the lack of communication and am still waiting a response or at least some sort of acknowledgement that my message was received. Perhaps a spam filter got the best of the message this time. There is always an excuse. Having moved around for work, I can safely say that this is positively the worst experience i have ever had dealing with a management company. There is clearly a lack of respect for our property, investment, and us who pay for their services or lack thereof. I do not recommend dealing with these folks based on my experience. It appears that other Unilocalers feel the same way which must mean something.

I have lived in my condo building for almost 16 years. Our previous management company sold their practice to PHG several years ago. Our property manager was transferred with the sale. After the transition our property manager’s service declined. He informed our board that he was over whelmed and could not execute as he did before. He eventually left the company. Since then we have had nothing but terrible service. We addressed this with PHG at our last board meeting in early April. They promised quick turnaround times to board member communications and resident communications. This was an out right lie! I have been trying to get the garage and lobby heat boilers turned off since April 21^st as it is located under my unit and make a loud humming noise. Our manager is totally ignoring my emails and voice mail messages. I contacted his superior yesterday and he said he would take care of it and no communication to alert when this will be taken care of. There is a list of maintenance issues that were approved at the last board meeting and only one has been taken care of, the other 6 have not. They also screwed up our annual board meeting. We are short one board member who resigned due to moving out of the building and there are three on the board that need to be re-​elected, one who does not want to be on the board anymore. Currently all three of these board members are not legally on the board since our bylaws state they can only sit on the board for 2 years and then need to be re-​elected. Since our board does not seem to care about the poor management from PHG, I have no other choice but to seek legal counsel. Next step will be to acquire signatures from owners to immediately fire PHG and hire a new management company.
Please do not hire this company to manage your building, you will regret it and the value of your property will decline.

I would never rent from PHG buildings again. 1415 west Lunt had a very poor manager. The former manager didn’t seem to care about the issues in the building and mostly claimed it was the responsibility of the owners to fix the problems. Recently a new manager was hired around the middle of this year 2014. The new manager Nick is very professional and working hard toward changes. Unfortunately he has his work cut off for him. The building has an infestation of roaches, mice and bed bugs. As soon as Nick was hired he brought in companies to treat these issues. However the problems still exist. There is an onsite building manager but I am not sure why she is assigned this role because she has done nothing to improve the property in my opinion. I feel like a solution could be to educate the problematic resident[s]. PHG knows who is causing the infestation of roaches and bed bugs. Furthermore, some residents do not respect the common areas such as the laundry room, and parking garage. People let their dogs poop in the parking garage and don’t scoop it up. Also let their dogs pee in the elevator and carpeted areas.
**** PHG should fine the problematic resident [s] for not reporting bed bugs. And not curbing their dogs.*****
There is a plumbing issue or something the toilets leak and causes water damage to the ceilings above and below each unit. Leaking toilets attract roaches.
The building carpet is old, stale, and dirty. It smells musty in the hallways. The laundry room is filthy.
Comed doesn’t have access to read the meters so the electricity bill is always higher then it should be.
Packages get stolen.
Overall this building could cause serious health issues for people.

This is the worst service I have ever experienced in any business sector. I cannot believe this company is allowed to do business. DO NOT HIRE PHG!!! The guy running the company will lie to to you over and over and avoid their responsibilities. Basically only care about getting assessments to pay his lack of professional staff. Beware when selling a unit under this management, they charge you $ 120 for a for form that takes them three minutes to fill in. Actually a form that is already filled. I want out of my condo because of them and cannot wait to be rid of them ASAP. AGAIN DO NOT HIRE.

these guys suck

I am waiting for my unit to be condemned due to neglect from property management (Private Holding). Bldg was built in 2008.
Private Holding hires inexperience or extremely outdated property managers. Many of them are overworked and unable to dedicate proper attention to the bldg.
Spend, spend and spend with NO clue how to save. The easiest and fastest way for a bldg to save money is minimize utilities cost — via fixed pricing, deregulation of electricity, energy efficient bulbs. Private Holding has NO CLUE.
Our Board Members happily DO Private Holding’s job. One board member is enthralled by Marc Garrison’s charms.
It took 4 months to fix a trash chute that was reported broken in August 2011. In the meantime, the bldg is breathing recycled air from trash chute.
Private Holding DO NOT CARE about the bldg, creating value for unit owners, and likes to sound like a hero in an inevitable demise. Property Managers do not know the frequency of vacuuming.
Many times, Private Holding property managers have compromised the privacy of unit owners. So far… no blood has been shed.
Our common lobby and elevator is embarassing. Section 8 tenants in River North live in a much cleaner environment.

They deserve no stars. The previous review is accurate and unfortunate. I have had to deal with rude and unresponsive employees on a constant basis. The water leak referenced in the previous review resulted in severe water damage to condo units, it’s horrible. Recently we had masonry work done on the building, they had to redo a portion of work done the previous year because PHG declined to actually check contractor references. Not only was the work done incorrectly but they did the work without a permit. As for cleaning the building, I have cleaned the hallways and workout room on numerous occasions. Additionally they went as long as three years between carpet cleanings.
In short, don’t hire these people to manage your building. They are terrible.