Pro-Tech Camcorder Services

Knowledgeable and fast. Very easy to work with. The gentleman gave me much confidence in his ability to repair my camcorder. I can’t imagine a more hassle free experience. No shipping and fast turnaround.

took a brand new Sony digital camera to be looked at (broke the lcd screen) price seemed fair, communication was timely and clear, repair was ready when promised.

Had my camera break, could of sent it to Sony for repair but they were in town and have them a try. Great service and better price then Sony. So I took my canon there too and same thing happened — great service and better price then manufacture!

I had a fried firewire port on my Sony HDR-​FX1 and very little money, but when I found that this place gave free diagnostics I figured I might as well find out what it would cost.
Original estimate was around $ 400 and I just didn’t have that much, so I figured I’d wait and bring it back there once I had it. When I went to pick it up, they offered to use a used part for about $ 100 less, which was too good of a deal to repair a 3CCD camcorder, even if it was just a firewire card.
They have a very friendly staff, seem slightly disorganized, but they offer prices far lower than if I were to have just shipped my camera into Sony. I would definitely recommend.

I own a panasonic DVX-​100A, which is a prosumer camera = better than your handicam, not as cool as the one the news guy uses. It is part of my livelihood and thus very important to me. After many years I finally experienced it falling during a shoot and had some damage.
I took it to Pro Tech on a recommendation. Probably the best part is that they do a FREE estimate. Other places wanted almost $ 100 just to look at it.
They were very friendly and managed to replace the part with a used part, upon my request, because it saved me some money. The camera is working as well as ever now and I have a four month warranty from them.
There aren’t many places that repair high-​end camera equipment and this is one of them, and also at a good price.

Well, electronics are a sticky area. … Its like taking a car in for repair… or a PC… when the language they speak is so foreign to you, you are like WTF? It needs this… it needs that… ok, so fix it I guess.
I had a Canon deluxe GL2 — 3 chip digital camera. 2 years old. Out of warranty. It was acting up… I hardly ever used the thing. Take it in and they said «it needs a new drum assembly». Ok– whatever you say. $ 310 later.
I taped a live show one night. Put it away for 8 months. Pulled it out and taped something else… and it quit working. Same problem as before. I go back to Pro, and they said it just needs a cleaning, and tuneup, and tightening of some tension gears. Another $ 75.
I never checked it out — shame on me. When I did, 3 weeks later — same problem. It ate tapes. It would not play back. I called they guys at PRO — they said I should only use SONY tapes — or Panasonic. I DID! They said «bring it back in.» I did. Of course, cleaning and tune-​up and tightening came with NO WARRANTY.
2 days later they said now it needs a new «chasis». $ 200 + labor!
WHAT?
Do you trust the «experts»? like car people? computer people? camera people?
I am sending the camera into CANON, which I should have done in the first place.
SHRUG — What do you do?

This is my first ever Unilocal review and although I’ve been on
for a while now and have stored away many places I’d like to review, this is the first place I’ve encountered that has actually gotten me to log in and start typing.
My boyfriend’s Sony DV video camera had developed an audio drop-​out during playback, meaning the video can’t be transfered to the computer to be edited. He barely uses the camera anymore but something came up at my work where we were in need of a camcorder so I decided to take it in and let Pro-​Tech have a look-​see.
Just a couple of hours after dropping off the camera I received a phone call informing me the drum needed replacing and the cost would be $ 370 (in other words, way more than we were wanting to pay to salvage the camera).
They were nice enough to hold the video camera for us over the weekend and upon pick-​up they suggested replacing it with a used part to be easier on the budget. I declined the offer but I thought it was a thoughtful gesture. I wasn’t charged for them to diagnose the problem which was a huge plus.
Quick service and a friendly staff. I highly recommend!