Proline Golf

I am the office manager here at my company and am used to ordering many things for our office and employees. I have never EVER had an experience like this with complete lack of customer service. I ordered custom TITLEST golf bags that were supposed to take up to 6 weeks. It has been over 3 months and I can not get anyone to answer the phone or an email regarding the almost thousand dollars we spent on these things. DO NOT order anything from here.
Melissa

BUYER BEWARE! I purchased a 10 lesson package with them and had only used 6 or 7 to date. When I stopped in today to see exactly how many lessons I had left I was told by the Owner that the Pro who had given me the lessons was no longer working there so I was out any remaining lessons. I was shocked and said that my purchase and receipt was from ProLine Golf, not the particular Pro himself. The owner then said «it was just rung in our cash register but the deal is with him». Huh!!! That makes zero sense — so basically if you buy any lessons there and that particular Pro leaves, you are out of luck. Solid business policy…

Gabe is an amazing teacher. My girlfriend gave me golf lessons for Christmas from living social. I’ve never had any lessons previously, but seriously wish I did so years ago. From just one swing Gabe could tell you about 10 things you’ve done wrong and can pinpoint precisely how to fix your mistakes. He explains them in a way that makes so much sense when you try swinging again that it will forever improve your game. He even has a video golf app on his phone that he can quickly draw angles with to show you exactly where you have mistakes in slow motion.
I’d absolutely recommend him to anyone and surely even the most avid golfers could learn a few improvements they never would have realized before.
Going into the lesson, I’d bring up specific points that you’re struggling on, and if not just say what you want to improve the most and start swinging.

Gabe is a great teacher, I recommend him to anyone from beginning golfers two more experience golfers.
I’ve taken many lessons from him and I always come away with a better understanding of my golf swing which allows me to play better golf. His understanding of the game is impeccable, he’s teaching mannerisms are relaxed and comfortable don’t be afraid he might laugh at you but it’s only because he loves what he does! (Bombing it pass my weekend playing partners!!)

Went into practice on the simulator and Gabe noticed that I was using a bad swing practice. He stopped and help me adjust my swing to correct a nagging slice. Very friendly and knowledgeable — didn’t know what to expect while I was there but was very pleased with the service. Would — without a doubt — go back to Proline Golf. Great place, lots of room and state of the art equipment.

Gabe helped me out with wedge loft adjustments during a practice session shortly before a golf trip. I really appreciated the friendly customer service.
There are plenty of hitting bays so ample room to practice when the weather isn’t cooperating. If you love golf, then you should check this place out.

I would NOT recommend booking any sessions at Proline Chicago. When trying to schedule (after I already paid) they wouldn’t return any of my emails for two months. When they finally did we scheduled my next session. I showed up only for my trainer to completely blow me off and not show up! The staff called them and covered for him and gave me a free towel. They told me he would contact me to reschedule… he never did. I finally insisted on another instructor to finish my sessions.
I wanted to keep working with Proline but Chicago has no shortage of golf facilities and I’m now going elsewhere.

Friendly staff. Terrible selection. I’m sticking with Goldsmith/​PGA Superstore.
If you’re desperate to find something, or just too lazy to drive to Downers Grove, then go ahead and try this place out. They had a very limited variety of clubs and putters to test (didn’t have a single Nike putter when I went there).
If you’re really into golf, and want to find a great selection of items, then head over to the PGA Superstore in DG.

Have been going to proline off and on for the last three years. When I first started going was not impressed with the selection or service.
Over the last year (I believe under updated ownership) the shop has really improved. Have all clubs anyone would be interested in purchasing, updated apparel, and wide selection of grips and balls.
The practice facility is legit as well.
Would definitely recommend this shop. I just purchased some titleist irons and was a great experience.

I went there for a golf lesson. I am an absolute beginner so was kind of scared/​hesitant. Met with Marcus who immediately put me at ease. He gave me a solid demonstration of a «good swing» and then happily got handsy to adjust my posture and grip.
Not too much a fan of all the non-​golf discussion, but may be it is just the culture.
All in all, a great place to learn the game if you live downtown and are starting up.

I’ve had nothing but good experiences with Proline Golf. They’re knowledgeable, and professional. They’re really good.
If they don’t have it, they’ll get it. I recommend them.

My brother and I checked out Proline. The people I met there were really nice and really seemed to know what they were doing. I ended up backing out of actually going forward with anything there simply because of the cost. My brother invested in a couple of new clubs and went with a package deal and has been very impressed with the results from his golf swing analysis. For me, though, the services just seemed out of line with the cost and the equipment was nothing out of the ordinary.

This is a great golf shop. All the sales people I’ve dealt with there are knowledgable and helpful, prices are good, my club-​fitting was great. I don’t understand the negative reviews from the Calif. customers — perhaps they had on-​line or tel. purchase problems.

I know golf, I was a PGA Golf Professional specializing in golf equipment and instruction. I am out of the business but stay up to date on all the latest trends and participate in many blogs. I would say they are cheap at best. Not in a good way. I have to say they are golfs equivalent to a auto service station. Imagine that time you took your car in and everything was wrong because they thought you knew nothing about golf. The shop is disorganized and has mostly used ebay stuff. Save yourself the drive and parking $$$ and just use ebay.

Got some unique golf items you won’t see at dicks or golf galaxy, like mizuno hats.

In order to buy Japanese forged Miura clubs, the customer has to go through Miura’s dealers and has to buy shafts and grips from that dealer. ProLine Golf did the poorest job possible as the grips were the wrong size and the shafts were the wrong lengths without consistent increments. Not wanting to put myself in their hands again, I had my guy re-​shaft and re-​grip the clubs. When I returned the shafts and had ProLine Golf verify the errors, I asked for my money back on the shafts and grips. I was offered less than half of what I had just paid. Wanting to preserve some value, I had to send in the club heads to get their shafts re-​installed. And I had to pay all return shipping! Run don’t walk from doing business with ProLine Golf. And while you are at it, pass on Miura clubs. They offered no help and hid behind the dealer, whom of course they had chosen. By not selling club heads only, Miura has disqualified themselves from the custom club category. They just make expensive clubs with no quality control. And ProLine Golf does not have the craftsmen and service to be in the game.

I don’t live in Chicago and wanted to place an order to have my purchase shipped. Their website did not have the e-​cart setup for the item I wanted to purchase so I proceeded to phone in my order as mentioned on their site.
I called during their business hrs, and on all 3 occasions (before noon, early afternoon and late afternoon), no one answered the phone or someone picked up and immediately hung up.
So, phone and online service was non-​existent for me. I doubt I will continue with my purchase from them.
I’ve never been to the b&m store, I can not speak for in-​store service.

A great store for anything golf related. Plus they have 2 adorable chiuahas (I don’t know how to spell that).

Overall, Proline is a decent golf place. Having seen a few in my times since my dad used to rep golf products, they have a pretty good selection. It’s convenient for downtown since they actually have a parking area right nearby, so you won’t have to lug your newly purchased clubs to your car.

This is a one stop shop for the golf enthusiast in your life! With Christmas just around the corner its a great place to find gifts! The prices are pretty reasonable. CHeck out their website too, its got some great deals!