Proper Balance Healthcare

Very close to Marina City on Wells, I was not expecting a massage place here. I needed a fix on my back and saw that they offered massages. I called them for an appointment and the only thing I did not like was the 24 hour prior to appointment cancellation fee of $ 25 other than that I enjoyed my time with them.
I arrived 15 minutes to sign a few documents with the receptionist (which was rude) she was strict on having me sign all parts of the insurance agreement even though I did not use insurance on my massage. Chastity, my masseuse was very polite and did a great job on my back.
I would definitely come back to Chastity again and not the receptionist.

I bought a groupon for a prenatal massage for my sister and she had to leave 8 messages over a two week period before they would call her back, then they were talking to someone else while on the phone with her and still told her she couldn’t get in for awhile because they like to spread out their groupon bookings. Awful customer service. I’m returning the groupon.

I was gifted a Groupon to Proper Balance for a Prenatal Massage and am thoroughly impressed with the massage I received. I like a deeper pressure, which is hard to find in a prenatal massage session, but Chastity was phenomenal and used the perfect amount of pressure. She found all of my many knots and was able to work out a lot of the aches and pains that I have been experiencing due to pregnancy. She was professional and attentive, and kept the environment very comfortable for me. This was one of the best massages I’ve had, hands down. My only complaint is that I don’t think I could afford her on a regular basis since I’m a pregnant student! :-(However, I know that in the future if my budget allows for it, I will be visiting her again and I would definitely recommend her to any pregnant women needing a therapeutic massage.
I have an appointment set up soon with Dr. Knox for chiropractics – she seems very professional and like she will be able to help prepare me well for childbirth. I hope that I have as wonderful of an experience with her as I did with Chastity!

This review is for the experience I had with my groupon massage only.
I was excited when I saw a groupon for here because I live in Printers Row so this was a close option for me! But wow, I am shocked with how TERRIBLE they were with customer service. I purchased a groupon and emailed/​called several times to try to schedule it. NO one called me back or emailed me back. Uhhhh… okay. So a week went by and I continued trying to schedule by filling out a general form on their website to have them call me to schedule it, or to schedule it via email. Finally someone emailed me and with a curt response… «call us». Not helpful WHEN YOU DON’T ANSWER* your phone!
*note, all caps indicates dramatic tones in voice, not yelling.
So yeah, first impressions: annoying that I couldn’t get through to schedule it, which I found odd but whatever. Finally I did connect with someone and they told me there was a two month wait for massages! WTF? Well, that was unfortunate because my groupon expired in three weeks (note: the group on does say to call at least a week in advance… not two months in advance!). I mentioned this to the receptionist, hoping they could schedule it for after the groupon expiration and her «zero f**ks given «attitude inspired me ask Groupon for a refund. I don’t want a massage or my money going to a company that is so unaccommodating. Yeah, no. BYE.

Had a massage here on a Groupon, not bad not great. Its a clinic that offers massage so do not get that confused. You can tell the associates are encouraged to promote the bodywork & wellness portion of the business, which is fine but id help them find the passion in that aspect of their employment. Clean, spacious, easy location.

I had a spectacular massage here and would return again if they could get their reception straightened out. The woman who answers the phone (Nancy) and checks you in is exceptionally unfriendly and unprofessional. She instills no confidence when you make your appt and again when you ask questions at the check in.
My appt was on time and I believe Jenny was the therapist who did such a great job. It’s really close to my house and I was introduced to them via Groupon, but don’t think I’ll be going back.

I haven’t had an adjustment here or any services for that matter. However, I’ve been there many times as an accompaniment. I think the facility is spacious, appears clean, with a variety of equipment. The doctors and therapists appear to know what they are talking about (again, I haven’t had any services). The massage therapists are friendly and professional.
HOWEVER, I am only writing this review (and giving my 3 stars) in hopes that the facility sees it and does something about their receptionist, Nancy.
Not sure if the place is making good money, but for a couple more bucks an hour, I’m pretty sure they could afford a friendly front line person that actually greets people when they come in and is not always looking down to avoid eye contact. While people are in the waiting area, a good receptionist can/​knows how to make small talk or at least ask people how they are doing. Nothing!
Not sure if maintaining appointments (on a computer system) is difficult but seriously, she seems to struggle with it, can’t communicate exactly when the upcoming appointments are, or what the appointments will be for (and assumes everyone has all the time in the world to hang out here).
I’m saying this because after several appointments of JUST adjustments, all of a sudden we walk in one day and she said «you have adjustments, massage appointments, and a re-​exam today». Um, excuse me??? We thought this was another 15 minute appointment like the last three have been. Had we known, we wouldn’t have made plans for after the 15 minutes. We can’t reschedule without paying a $ 25 fee, you say??? Oh, sure, you’ll mention THAT, but won’t mention that the appointment was going to take at least an hour when we booked it. I see. That’s world class customer service if I ever saw one.
She evens goes to state that they overbooked the number of adjustments because «she didn’t keep track». Ok, I’ll give her points for knowing she’s incompetent.
Dr. Knox… if you’re reading this… please do something about Nancy. Either send her to customer service training or replace her!!! I may someday want to get services done there myself but there’s no way I can deal with Nancy and scheduling appointments at this point!!!
Front line and customer service is a foundation to any business. This place definitely has potential for being five stars.

Wonderful service, very helpful and love how they get to know you and not just as a patient. They take the time to figure out what other items could help in your recovery. Also the massages are the best!

I got a few treatments after discovering the place via a Groupon massage. The chiropractors and massage therapists were nice (which is why this is a 2 vs. 1 star review) but I’d give a 1 star primarily in response to the billing process. When paying my balance due, I noticed that I was being charged for services I had already paid for (via Groupon and my HRA/​FSA). It was a $ 200 discrepancy which is why I noticed and I must have gone into the facility/​called to inquire about the matter at least 5x but each time was told someone will look into it and get back to me. They were nice about it but alas I never got a call back. After a good 2 months of this back and forth I finally decided to go through my insurance to look into it/​call proper balance on my behalf which seemed to resolve everything. I’ve never experienced this sort of billing discrepancy with a medical practitioner before and I completely understand things happen but the lack of communication/​responsiveness re the issue is what got to me. Not sure if I’m a one-​off case but just writing this review as a heads up for patients to maybe double check your statement here.

I came to Proper Balance Health and Wellness Center because of neck and upper back pain due to sitting at a desk all day. I had a consultation with Dr. Elliot Jordan.
Dr. Jordan was very thorough asking a lot of questions about my day to day activities so that he could get an idea of what may be the cause of my back pain. After that he did an x-​ray scan of my back that used low radiation. And explained the results of the scan in detail and what could be done help alleviate the pain.
The equipment they use is state of the art and Dr. Jordan explains what’s going to happen so that you’re not surprised by anything.
As great as the electro-​massager is, having Dr. Jordan crack my back manually was awesome. I could feel the tension release immediately.
I’ll definitely go back and see Dr. Jordan again.

I was a first time client recently with a Groupon, for a one-​hour massage. It was a good experience overall. The therapist (Cassidy, I think) was just excellent. The only downside is that it was very noisy. Even with a wind machine going, I could hear phones ringing, conversations in the hallway, and a baby wailing.

Beautiful facility but HORRIBLE at keeping appointments! I went in for a groupon massage and was excited thinking it would be great! However after waiting 55 minutes I went from relaxed, to annoyed to angered! One person said it would be 15 minutes, not 55 minutes! That’s insane! I’m sure it’s a great chiropractor but scheduling and appointments they are lackluster. My appointment was at 10:30 am Saturday morning, and it didn’t start till 11:30 am. Just what I wanted to do is wait for 60 minutes before I start. I’d much rather run errands, sleep, anything besides sit around for 60 minutes. To add to there horrible service, there bathroom is broken, I had to go in the alley like a bum because there’s nothing open around there.
In regards to the massage, this is the only reason why they got 2 stars. The massage was very good! The therapist was clearly trained and very professional. If it was not for the horrible service, then I would absolutely return. Next time just be honest and tell people the actual wait time. I would have gone and came back or just rescheduled.

Let’s be honest, I know nothing about chiropractic care and had always been a little nervous about trying it out. Dr. Jordan was great with me and made me feel so comfortable. He answered all my questions and really explained everything thoroughly. It’s so important to me to be treated like and person, not just another nameless patient or customer wherever I go, and Dr. Jordan surpassed my expectations. I would absolutely recommend him to all my friends. I feel awesome and can’t wait for another visit!

I went to Dr. Knox from March to July of 2013 to treat a shooting neck pain which affected my upper back and mobility. I subscribed to her full plan of treatment which was weekly, then bi weekly then monthly adjustments in addition to physical therapy. I spent over $ 1000 and still have the issue. She did no final check when the regimen was complete. Only suggested I continue to get adjustments and add massages. During the course of treatment I expressed concern I wasn’t improving and she only told me it takes time.
When I requested my records to take them to a doctor at the rehabilitation institute of Chicago, they said they would have to charge me $ 60. I offered a thumb drive to transfer them digitally and he said that was cost even more due to some record policy.
Insult to injury– literally.
I rating massages only, 5 stars for Ellen who was amazing.

I have seen Dr. Knox on a monthly basis for maintenance since going through my correction program back in 2011. It is time for me to provide an update because the treatments really do have a profound impact on the way I feel. I am getting married in the near future and because of all the craziness I kept pushing back my monthly maintenance appointment this month. With each week I could feel the old pain slowly coming back in my lower back/​hips/​neck and I found myself having pain in my hand. Yesterday I finally went in for a massage followed by an adjustment (I think my adjustments are more effective after the muscles are loosened by the massage). I told Dr. Knox what was going on and she performed my adjustment and went over where the issues were showing up on the fancy machine (she always does this). Sure enough, my upper neck and hip area were out of whack, but then I could see how it was corrected after the adjustment. She gave me traction, manually adjusted my neck and hips and then I told her about my hand and she said it was likely a result of the misalignment of my neck and did a small hand adjustment. She told me it would likely feel better the next day now that I had my adjustment. Here’s the thing… she was exactly right! I was definitely feeling the adjustment after effects last night, but this morning I felt great! My neck wasn’t stiff, my hand didn’t hurt and my hips felt so much better when I walked the dog this morning. I really believe if you go through the proper balance program as suggested in your initial visit and follow up with monthly maintenance you will see a huge LASTING improvement. I speak from experience! I cannot thank Dr. Knox enough for the improvements she has made to my quality of life and I will continue to keep up with my maintenance (on time) because it is worth it, plain and simple.

In response to the owner’s comment and update what happened to all future users.
Basically, Dr. Knox called and offered to waive the adjustment cost for me to remove the review. I REFUSED and paid the entire charge in full and took the receipt because I don’t trust her or the business and does she believe my integrity is worth so little?. I have high doubt about her ethical standard. Seriously, she is one of the most hypocritical person I have ever met. Earlier when I said I wanted to switch to another Chiro practice, she did this entire routine of how she is hurt, she opened early for me (seriously, the opening time is 7:30 on Friday, and there s other people there already) and how it is only 40 bucks with my insurance, aka why would i make her upset when i only have to pay so little. Hello, this is my money and my time. Seriously, I dont want to work with her and you can go find out for yourself and I wrote to the board of Chiro practice informing them of the business s unethical behaviors.
Also she called me, I didnt call her, wasted another 20 mins of my time. Also, who is Christina? the reviewer? Steve said, «it is not worth my time to argue with you, I will just call our biller and bill u and u can decide to pay or not» That is what he said, please stop misrepresenting yourself.
And also I know you dont offer free service, just don’t give ppl «free» adjustments then charge them for it, made under the pretense of not knowing their insurance, which u called the insurance company 3 months ago and somehow the bill from the other chiropractitioners got delayed for that long. I don’t think so. And seriously it is what happened afterward that made me angry or else who has the time to write such long comments. Anybody who posts on Unilocal knows how long this takes and i have better things to do with my time than arguing with ppl like these if not for the fact that I don’t want them to get the last word on this and pretend like they are who they say they are.

I’ve had back pain for about the last two years. I’d slipped a disc and completed several months of physical therapy. That helped with the actual injury, but not with the additional strain on my back that my pregnancy brought me.
I’d avoided chiropractors out of fear of having my neck and back «cracked». Then, I was referred to Dr Martinez by a friend of the family…
She was FANTASTIC! She took the time to better understand my history, and actually listened to the various activities that help, or hurt me. She did a complete and comprehensive exam, which also included ON SITE X-​rays.
Dr Martinez put my nerves and worries to ease with her kind nature. I’ll definitely be returning. That’s saying a lot, since I live an hour away.

Went here from a groupon using a massage only, so I’m not familar with their chiropractic services. The massage was a pre-​natal massage and the best pre-​natal I’ve had. It was amazing and really made me feel amazing afterwards. I’m nearing the end of my pregnancy, but I hope I can make it back at least one more time before I deliver. Highly recommend the prenatal massage!!!

I had never been to a chiropractor previously and picked this one based on Unilocal reviews (which is why I’m reviewing this now) and because it seemed like they had a good ‘whole’ approach that included physical therapy and massage along with adjustments. I knew that I would need more than the average «crack and go’ since I had been experiencing lower back issues for quite some time, without too much success with other treatments.
The staff was always very nice and accommodating throughout the months that i went to PBH, with the physical therapist truly being the best part of the three headed approach. Massage was good, but it was a revolving door of staff, which wasn’t the best thing when you’re trying to build on the last session. Starting over with someone new, especially some of the less experienced people right out of school was totally a waste of time. There were a few therapists there however that made that 30 minutes of the visit worth it.
One thing that was pretty annoying was having to actually tell the massage therapists what to do each and every time you had a massage. There should have been more communication between the doctors and the massage therapists. I understand how important feedback is, but I shouldn’t be directing you at all in a place that prides itself on a complete ‘treatment’ — if i knew what to do, my pain would have been gone long ago.
This part of my experience, just smelled like is was built for people to milk their insurance into paying for a massage that made them feel good, but not something that was actually part of a recovery program. A couple therapists were really fantastic and knew what they were doing when it came to muscular structure and how it played a role in your ailment, the others were barely different than getting a massage school session at Cortiva for $ 40.
Anyway, from the beginning, the doctor laid out a plan and assured me that there was no reason that she thought I wouldn’t see relief if i committed to the schedule she laid out (which miraculously, lined right up with the exact amount my insurance would cover for ‘one instance’ of treatment).
That’s fine, all I’m looking for at this point is a solution. So i committed, and three months later, I was not all that much different than when i walked in the door for the first time.
That said, I get the fact that these people aren’t going to be able to solve every problem, everyone has. It’s just the nature of what they do. If you’re arm is broken, no matter how much massage, PT and chiropractic ‘adjustment’ you get, you’re arm is still going to be broken. What bothered me most about this place, was that by the time we were coming to the end of my treatment plan, the input from the doctor was less and less frequent. It was as if they could smell the well drying up. To the point, where we actually scheduled and followed through with an MRI to get a closer look at my problem, that was met with indifference on the part of PBH.
When i came in for my last session, i had my adjustment, my massage, and that was it. No exit consultation, no real suggestions on what next steps for me could be, seemingly, and truly, absolutely no concern for me and my recovery. A very nice smile and see you later, but nothing that I expected.
After working with a small group of folks for that many months, seeing them 3 times a week, there was one massage therapist and one physical therapist that were great and seemed to have true concern about what i could do there, and outside of there, to help my situation. Other than that, including the two main doctors, you’re just a number… and that number coincides with what your insurance is willing to cough up for you.
If you’re looking for some sort of surface level massage/​chiropractic type session, that is more relaxing than anything and your issue is slight or basic maintenance, this place is probably fine. If your issue is a little deeper than something a basic massage can’t clear up and you’re looking for someone to really delve into your issue and spend time and effort trying to find a solution with you, you should probably look to someone that will actually spend the time to find a solution with you instead of just putting you into the same routine they put everyone else into, hoping it’ll fix your issue.
To PBH, if you can’t fix someone’s issue, it would be nice for you to put together some sort of exit consultation where you could outline some potential next pathways.

Thanks to YouSwoop my back is nice and sore. I mean that in the best possible way. I apparently was storing industrial rope with knots that any Cub Scout would be proud of, in my back. Mid-​way through my massage I began thinking, «These knots aren’t so bad… I can live with them… please let me keep my knots!» The pain eventually melted away a few hours later and I am coping with life after my Cub Scout knots. Fully recommend to those who also suffer the ailment of ratpacking ropes and knots in their backs as well.
Pros & Cons
+Health insurance is taken (PPO I hear is the way to go)
+Lots of those bouncy balls
+Large Staff for easy to make appointments
–Not the easiest place to get to

wow Wow WOW! Had a Youswoop deal for a 1 hour massage.
PROs– My back feels brand new. Best massage I’ve ever had.
CON– I may have started a new addiction to this place!
I was assigned to Diandra. She asked some questions. I told her I preferred more pressure versus less. I opted for the full body massage (instead of lower or upper body). I’m a dancer and also have a stationary 40+ hr job at a computer, so I told her I have a lot of tension in between my shoulder blades and mid to lower back. Diandra started on my back and…
D@MN! Diandra is a knot master! My back even felt pretty good that day, and she dug out knots I didn’t even know I had. Every single knot in my back was tackled, not necessary untangled (b/​c that’s impossible), but thoroughly tackled. She worked some sort of magic where just when it hurt maybe a bit more than preferred, she eased up and smoothed out the surrounding tissue. It was a short bittersweet pain followed by extreme relief and relaxation. I found myself on the brink of drooling every couple minutes. Gross, but I’m serious. My back has never felt better.
The leg, arm, hand, and feet massage were also very good. But next time, I will simply have Diandra focus on the back/​upper body (my trouble areas).
This massage was just what I needed after a long day of work. I left Proper Balance Healthcare happy, relaxed, and feeling like a million bucks. I’m already saving money for my next appointment.