Quick Service Auto Center

I have been here a few times and had my brakes replaced here less than a year ago, and probably about less than 10,000 miles ago. They’re scraping again and I’m kind of ticked I have to get them redone again so soon.
I won’t be back here. I like how convenient it is to my apartment, but I don’t like the service.

One week ago, I stopped in to have my brakes checked and get an estimate of how much it would cost to replace them, if needed. Ramon gave me a card with his name and an estimate. I dropped my car off, and left them my name and phone number for them to call when it was ready. Ramon told me it would take about an hour. An hour later, they still were waiting on parts, so he told me to come back in another 45 minutes.
No one called me. Two hours later, I walked back to the shop and was told that there was, «A problem.»
Ramon could not remove the front, passenger side wheel, so he decided to take a TORCH and torched the bolt and the lug nuts in a frustrated attempt to get the wheel off. I dropped off a vehicle with complete lug nuts and screws intact, and was now looking at a vehicle with missing lug nuts, missing caps, and a half blown off post, as well as a damaged Alloy wheel rim. No apology. No nothing. I was told by Ramon, who is the manager, that I should, «Drive to a Tire Place to Fix That», because he does not have proper tools for tires, since it is just a muffler/​brakes shop; and then I should «bring the car back, since he already purchased the brake parts.». I asked for the owner’s name or phone number, and was told I did not need it. No other attempt at fixing the issue was made, except that I should basically, «Get Lost» and to go fix a problem that Ramon created.
I got the owner’s name off of the business license posted on the wall of the shop, and called Juan Alberto Gaitan, who assured me he would find a solution to the problem, and promised to call me back after speaking with Ramon. He called Ramon, but never called me back; nor did he answer the phone when I called him again. I got voice mail. Then, Ramon went inside the garage to hide.
I waited long enough for a friend to come and follow me as I drove home, unsure of how safe I would be or if the wheel would fall off.
Next time, drop the torch and call the customer first when you cannot get a wheel to come off. Also, I wonder how you gave me an estimate on the brakes one week before when you took the wheels off easily to check the brakes.
Gracias, Ramon and Juan. Now I need brakes and lug nuts, and a new alloy rim.

I had a terrible experience with the Chicago Irving Park location at 4154 N. Pulaski Rd. I brought my van (Toyota Sienna 2004) to have my brakes replaced along with the oil change. I brought in a top brand brake pads and was told to pick up the van in about an hour and half. I picked up my van at about 11:30 am. After driving for about 2 minutes I noticed my passenger side mirror was vibrating and seemed to be broken. After another 30 seconds I heard a very loud knocking noise coming from the right side of my tire and made my car stop almost causing an accident. I got out of the car and saw one bolt was missing from the rim and called the shop to advise that the car is undriveable. Guy that picked up the phone said I still have to bring the car in to have it looked at, I told him repeatedly that I cant drive the car cause wheel is not turning. I also asked for the owners name and he said he cant give that information and said he is on vacation. He said he was the manager of the shop and will come and take a look at my van. After waiting for about 20 min he finally showed up and saw that one bolt that looked missing got inside somehow of the rotor and was bent. I took pictures and I also showed him the mirror. I waited another 20 min because he didnt have proper tools so he came back again. He took the bent bolt out and said that it wasn’t him who replaced brakes it was another guy and he didn’t report this mistake. SO he told me I can leave the van at the shop. So i took the van back to the shop leaving it there. Now I am without a car not sure for how long and almost got into an accident which this was a huge safety issue. I need to be compensated for this huge inconvenience and my money refunded for the brake job. Now I am without a car and have to find ways to get to work through out the week.

They aren’t lying when they say «quick service.» Also: great prices and nice people!
I’ve had the following done at Quick Service:
* Oil change (about $ 22, done in about 30 minutes)
* Oil change and new wiper blades (about $ 38, also done in about 30 minutes)
**Here’s the topper that makes this place really worth a review**
My parents bought my car from me, and when we were on our way to drop me off, the undercarriage started rattling. They needed to drive home to Cleveland. We realized that it was just a loose heating vent (or something like that) near the muffler.
I had to go to work, but suggested that my parents take the car to Quick Service to see if they could fix it, and I’d pay them back for the repair. Not only did the gents at QS tighten the loose part right away – they tried to do it free of charge.
My parents wouldn’t do that and gave them $ 20 but seriously … when most auto shops try to squeeze you for every penny, it’s amazing to find an honest place with nice people.
If you’re in the Irving Park area and need a car fix, you should definitely check this place out!
One side note: As a native English speaker, I find it easier to stop by and talk to the gents here about what I’m looking for. I think they are all native Spanish speakers, and phone calls for complicated matters are a little difficult. But if you just stop by and discuss what you need, they are more than happy to help, and for me they’ve always taken me in right away, even on Saturdays!