R & R Window Repair and Renovations

Great service! They were really convenient and flexible, quickly coming out to measure my door and replaced it within 2 weeks!

I called three times and left messages for an estimate and never got a call back.
It’s probably closed.

I had a broken window from a deep freeze. Rory came out and measured the window in 10 minutes, two weeks later he came back and installed a new window and took the old one away in under 30 minutes. It looks great and he was very efficient. The job was well done and the price was very reasonable. I would highly recommend his services.

We bought a 10 year old home with crank Windows. The Windows would not latch or grip and thus we could not keep them open. We had 6 windows with this problem. I spent lots of time trying to figure out the manufacturer of the Windows to order parts. I could not determine so lived with them for a couple of years. I finally found R and R window repair and am very happy. My windows are fixed and we did not have to invest in new Windows. I believe the cost was reasonable and fair. I would recommend contacting them and getting a bid.

We required an emergency repair of a window and these guys fit the bill. We needed a quick repair and though they could not put in the new glass on day 1, they boarded it up, ordered the replacement glass and a few days later came back to finish up the job. Rory also let us know that when the windows were originally installed, the installers used caulk instead of silicone. He went the extra mile and put silicone around the subject window. This fixed a small breeze that we were never able to find a cause for. He also replaced a glass pane on an interior door at no extra cost. I would highly recommend their services and will hire them again if the need arises.

Sad. Had Rory come and look at the window that would need replaced. First estimate seemed reasonable and he seemed confident in his work. Told me I would receive a proposal in the next couple days. Then the holidays happened. I can let that slide. I sent an email requesting the proposal. No response. I called a couple days after that to a very apologetic woman who told me I would get that proposal right away. None ever came. Called again and left a message. Not even a courtesy of a call back. I really had high hopes due to the great reviews, but clearly, Unilocal has failed again.

If i could give this company zero stars, i would. WIthout a doubt this company has provided me with the worst customer service that i have ever experienced in my entire life. After receiving a prompt response from Judy upon my initial contact to them on their webpage, getting them to respond to set up an appointment was a joke. Judy was completely unresponsive, and did not respond to my emails. After finally telling them i was going to go elsewhere, i was finally called and an appointment scheduled for later that day.
I made a point to be home early so that Rory could come out and measure, but of course he did not show up… at all. I sent another email and called their office (leaving a message) asking where he was or if he was running late… no response again. Upon my second call i finally got Judy on the phone, only to discover that i wasnt on the schedule… at all. SHe apologized back and forth about how they usually provide this excellent customer service, and she put me in to have Rory come out first thing the next morning at 8am. Of course Rory called and rescheduled twice, eventually showing up at 10am. He did some measurements, gave me a quote, and said that they would email over a proposal. Rory himself was very professional, no complaints there.
Surprise surprise, 48 hours after his visit, still no proposal was sent to me (even after i emailed them AGAIN the day after asking where my proposal was). Finally i emailed them one last time, telling them that i needed my proposal so i can get my broken window replaced before winter sets in… and of course no response. Another 48 hours after my last email, i finally call their office again. Judy acknowledged the email that i sent her (so she obviously just didnt bother to respond), and once again tried to apologize. When i asked how they could not find 2 minutes to even respond in any manner to my repeated attempts to contact them, she made excuses about «busy season» and that nasty emails dont help anything. She then made the comment that perhaps their company «was not for me» and i should look elsewhere, which i am now going to do.
*EDIT*
Update as of ¹⁄₃. So, not long after i initially wrote my review, i got a call from Rory. He apologized up and down about the experience that i received, then offered a discount on my window install and that he would make things right should i decide to pursue business with them. After doing some searching around and getting some more quotes, i decided to come back to R&R simply because it was much cheaper than anyone else at the time. There were still some hiccups (not receiving an updated quote with the discount in a timely fashion. These people really need to work on checking and responding from emails. I shouldnt have to wait a week to get an updated quote from you and have to contact you multiple times during that time frame to get a response), but in the end my glass was ordered and installed by Rory. Due to Rorys overall professionalism and the quick install i have updated this review to 3 stars. I think this is pretty generous considering how poor of an experience i received initially, but Rory was good enough that i think it was warranted. Hope this helps anyone looking at R&R in the future.

Don’t waste your time– called to make an appointment to get an estimate for window repair. They said the earliest appt was in 3 weeks, so i waited because of the excellent reviews on Unilocal.On day of appointment i hadn’t heard anything so decided to call. The lady who picked up the phone said that Rory was running late (1−2hrs late but didn’t think to call to notify me) and she’d check to see where he was and give me a call back. 1 hr later, she still hadn’t called back to give me an update so i called her and she said that he can come between 5:30−6pm so i said ok. 9pm rolls around and nothing. Rory never showed up and i never received a call. Doesn’t seem like a reliable company and i would not trust them to do any work in our house. If they didn’t want to business then don’t make the appointment in the first place. I wasted my whole evening waiting for them to arrive.

During one of our recent polar vortexes, I came home to find that the interior pane of my bathroom window had snapped. Apparently severe cold can cause this — who knew? Thinking that we’d have to replace the entire window, which sounded very expensive, my partner and I lived with a semi-​broken bathroom window for more than a year… until one day I figured out that we could just have the broken pane replaced. Upon this realization, I jumped on Unilocal to find a reputable window guy, which is how I found Rory and R&R.
To get an initial estimate, I provided a synopsis of the problem and a few measurements. The quote to replace the broken pane came out to $ 260, which seemed totally reasonable to me. The next step was to have Rory come out an take measurements so we could get a formal estimate and have a new window pane made. He was easy to schedule with and came out about a week later. Measurements took all of 5 minutes, after which he was able to confirm that the repair would cost $ 260. I cut a check for half so we could get repairs started. About 2 weeks later, our new window pane was in and ready to be installed. Rory came back out on a Saturday and had the window fixed in under 30 minutes. He was so quick and thorough, and very nice to boot!
Overall, I had a great experience working with R&R and would definitely turn to them again to resolve any future window issues. Highly recommend!

Roy did a great job with our windows.
We have large corner windows and the seals on the east facing windows went bad. You couldn’t see anything. It was terrible.
We called two other people but one never showed up and the other didn’t wanted to do the whole job properly.
Roy showed up on time. Everyone at the office was friendly and helpful. They brought out a lift and did it in a timely manner. The price was reasonable.
We can enjoy our view again.
Thanks

We found Rory on Unilocal.
We needed the glass of a few windows replaced so we needed an estimate.
There were definitely some hiccups in the road (rescheduling, wrong measurements, wrong glass), however Rory and his team did a great job overall and took responsibility for their mistakes… it just took them about 6 times to get it right.
We ended up getting a few panes for free due to the mix up… which was nice.
I would recommend them, but it might take a few times to get it right.
Plus, he was actually really reasonable in price and super nice. Way cheaper then replacing the entire window.

R&R was great to work with. The crank on my bedroom window needed to be replaced. And they were in and out in 20 min or so!

These guys rock. Go ahead and call in and you get Judy, who’s very friendly and gets you on the calendar for an estimate. Rory showed early on appt day and gave me a quick estimate. Gave him a 30% deposit for the upcoming work. Had to call back to find out what was taking longer than the 2 wk estimate for installation but they got me in a day after I inquired. My appt was for 4:00pm, Rory and John showed up at 2:40 and 30 minutes later they were all wrapped up.
Work done. No drama, no up charge… Nada Just quick and to the estimate price. Whoohoo! FYI, cash or check only. I didn’t ask when I set up the appt and I Judy never mentioned it.
Work done…
2^nd story corner sofit repair (sorry squirrels had to close your winter home…, no worries they’ve moved to the back yard for the summer)
Double pain bedroom window replacement. The interior glass cracked over winter…
10 glass interior pane door, one of the lower glass panes was completely broken.
Hopefully there won’t be a next time, but if there is, I’ll call them right back out again. I found them through Unilocal so I hope my review will help someone else.
Cheers,

After taking time off of work to meet the representative at my house so that he could see the project and take measurements, I was never even given the courtesy of an estimate or follow up. Completely unprofessional. A business that acts like their time is more valuable than yours is not one that you want to do business with.

A few windows in our condo needed replaced due to faulty seals. Rory and his son Rory quoted us a very reasonable price compared to other companies. R and R was also one of only a few companies that said they could replace 4^th floor windows. Due to the price, ability to do the work, and Rory’s timeliness on providing a quote, I decided to use R and R for the replacement.
Rory and his son showed up on time the day of replacement. One of the two pieces of glass we had to replace was for a specialty window and had to be specially cut. The glass fit perfectly into the window and looks great. I would hire R and R again for future jobs. In fact, I already have another job scheduled with them,

When I was closing a window one evening and couldn’t get it to lock, I didn’t know what to do or who to call. Luckily Unilocal understands random phrases I put into the search field and I found R&R Windows.
I called first thing the next morning and Judy was super nice. I told her I would need an evening appointment because of work, and I understood that was a popular time. Normally it would have been a week to fit me in, but as luck would have it they had a job near my house on the same day, so she was able to squeeze me in that evening.
I had no idea what was wrong, but Rory came out and fixed it fairly quickly. He was super nice as well, but the work he did seems like a quick/​temporary fix and not a permanent one. Sure, my window closes and locks now, but not how it did before and not like all the others do. I also can’t even open the top of my window anymore — surely there was a better way to fix this that allowed my window to actually function like it should.
Price was a little steep ($ 225 just for the service call), but a) I didn’t know what to expect, b) I appreciated the same-​day service, and c) I guess you can’t put a price on my safety. But for $ 225 I guess I was expecting my window to have a permanent fix, not a temporary one.
I did appreciate that he was honest with me when I asked if they did window screens, as my new place is missing a couple. He told me it would be cheaper to just get them from Ace, and he would do it but it would cost a lot more. Two points for honesty, but I will now likely call another window repair place to actually fix my window rather than put a (very expensive) band-​aid on it.

These guys (Rory and his son Rory) were out yesterday to replace a broken window. They were quick and efficient and were in and out in about 30 minutes.
It did take about 10 days to have the window made first before they could actually come out and do the work — but that seems fine in a hectic springtime of «people got to get things fixed»

Rory did an excellent job replacing two basement windows in our building; however, he ordered both with brown outside and white inside trim, when one needed to be white inside and out.
After reading his excellent Unilocal reviews, I was hopeful that R and R Window could handle several of the projects that our building needed doing. We’re a new condo association and really want to find a few trusted contractors we can maintain relationships with. I repeatedly conveyed this to Rory and his office assistant through emails, but after handling that first job quickly, he continues to have poor response time and communication skills.
I have been told by his assistant that he’s very busy with large projects or emergencies and therefore couldn’t get a proposal to me or keep his appointment to bid a job.
If you can catch him at a good time or if you can wait to get a job completed, I would recommend his work. He knows what he’s doing, does a great job, and his prices are very reasonable. I just wish he had a twin.

Rory was a pleasure to work with. He came out and did measurements to ensure our new windows would fit for our storefront. Once we got the okay from our landlord and the neighborhood chamber he rushed to get it done within our crazy timeline.
We really appreciated Rory’s professionalism and dedication to his company and customers. I would call on him again for sure!

Needed a crank replaced on a casement window for our condo we just moved into. Called Rory after reading his reviews on Unilocal.He came that day to give an estimate and came back the following day to complete the repairs. It was a small job and he was finished within 20 minutes. He has a minimum rate, but he lowered it a bit since he had another job in town. But because it was such a simple job, the price seemed a bit high. That is the only reason I am not giving 5 stars. But hey, if I wanted to save the money, I could have done the work myself.
Window works great now. Completed within a day of my initial call and Rory was very easy to work with. Highly recommended.