Real Living Helios Realty

Lourdine Sochor was our agent for 6 months as we tried to sell a condo. She did not attend showings. With our new agent, we have had potential buyers inform us that they could not get a showing or even into our place to look at it while she had it on the market. I have several friends that used Lourdine to try to sell their places that have caught her in outright lies. She is very unreliable and cost us thousands of dollars. If this agent is at all representative of this company (which she is), I would avoid business with them at all costs.

Why I appreciate Real Living Helios Realty: A great agent with great customer service. Now I know they are friendly and helpful and all that other good stuff because they are fighting for your business (i.e. commission), but so few businesses are able to accomplish great customer service while seeming like they genuinely care. Usually it seems forced. Not the case with Real Living Helios.
RLH came to me when I expressed interest in units in a specific building via the builder’s website. They contacted me in a way that didn’t make me seem pressured (e-​mail) and 100% respected me when I told them I wasn’t looking to buy quite yet but that I’d keep their info for future reference. No annoying emails once a week (ahem, @properties, you are guilty of this). No phone calls (thank you!). Just a friendly «checking-​in» email once a month.
Once I was finally ready to look, my realtor, James, not only showed me the unit I wanted to see within a day of me contacting him, he also referred me to a great mortgage broker. He was flexible on time and always available to answer questions, even when I’m sure he had his dinner fork in hand.
Yes, customer service is key in the real estate industry, but RLH goes above and beyond and I will recommend them to any one looking to buy. They only get 4 stars because I didn’t end up buying the place I was looking at, so I don’t know if they would have been great through the entire process. Hopefully I can update this after my purchase and give them the 5 stars they deserve.