Real Property Management Group Chicago

I’ve worked with Angie Garcia and Shan Tejani. Both and I would highly recommend them as a property management company. I am a real estate agent and I thoroughly enjoy every agent I’ve come in contact with!

I needed to find a property management company for my condo in Aurora IL due to work relocation. I talked to several firms and signed on with RPM. My rep Shan worked with me and let me know everything up front. Although RPM may be a little more expensive per month than others it has been worth it so far. RPM has worked with in getting the property rent ready after I moved out. They also did a great listing and the property was rented quickly. I have also spoken to other resources with in RPM who were great help in items such as the listing and portal access to RPM.

If I could give them ZERO stars I would. No one ever answers the phone over there… probably because they are sick getting constantly yelled at… and they hide from callers. They need to GET IT TOGETHER over there. I can NOT wait to leave the condo I am renting and NEVER deal with them again.
Angie might as well be a ghost. She never calls you back or answers her emails. She forgot to schedule my move out, ignored pertinent questions and requests I have and is not confident in her ability which is evident in her lack of professionalism. Basically she does NOT know how to, or able to do her job at all. and I am unsure how she’s still employed.
Bree is just about the ONLY helpful person over there, and she should probably get out and go elsewhere, or if she can– fire everyone there and hire all new staff who are more competent!
I have NEVER been the receiver of such ridiculous and horrible customer service (if you can even call it that) and a lack of respect. How do they get business ever?
They say on their phone waiting message reel… «consistently meeting customers expectations and elevating this industry…» Ummm… no. No you don’t. Not possible that is even remotely close to being a true statement.

Company is getting much better with communication issues with clients, tenants, and property management company.
They seem to be trying to get their act together over the last few years.
Getting up from one star to three stars.

RPM is a good team of young and urban professionals! the staff assists with my concerns and issues immediately. most management company’s are not responsive, but this one is. it takes a team of trusted pros to create a sense of efficiency. Team work makes the dream work!

I agree with most of the other reviewers — DO NOT use this company unless you like just throwing your money out the window! You would be better off managing your property on your own for all the help they provide. I never really felt like they had my best interests as landlord at heart. It seemed like they worked for the tenant more than me as the owner. For example, whenever the tenant put in a work order (which was practically every other week, although the unit was in spotless condition when they moved in), they were quick to address it and charge me back, not seeming to care whether the tenant was causing the damage. They never did periodic inspections and so of course when the tenant moved out we discovered thousands of dollars in damage (and I had to repeatedly request the results of the walk through!). They tenant also incurred thousands of dollars in fines for association violations and RPM did little if anything to attempt to recover the fines from the tenant. In fact, when the condo association would reach out to RPM with regard to violations incurred RPM was very nonchalant and (from what I could see) did little to address the issues with the tenant. When I noted that the fines (and damage) had surpassed the security deposit it took several emails and calls to have them report this to the supervising agency. By the time they did, the tenant had vacated (without notice) and I was left holding the bag. (As an aside, prior to the tenant vacating without notice, RPM let them stay past their lease date. I don’t believe they ever sent them a 30 day notice of non renewal and they didn’t send a notice to vacate until I requested it!) The tenant also had people living with them who were not on the lease and RPM did nothing to rectify the situation. In general, working with RPM was challenging — my impression is that they focus most of their energy on procuring business and have a skeleton crew for actually managing the properties as demonstrated by 1) the length of time it takes for them to respond to calls/​emails, 2) the fact that much of the staff seems to be junior/​inexperienced — they tend to reactive vs proactive; 3) their unprofessionalism (e.g. email out of office notices that say they’ll be out of town and not responding to emails, and no direction given as to who to contact in their absence and then never receiving a response from the initial email sent when they DO return to the office); 4) you have to ask/​tell them to do things that is standard property management protocol (e.g. periodic check ins, notice of non renewal intent, etc.); 5) when they don’t know something or don’t have an answer, they just stop responding to communications. I could go on… what an expensive lesson. I hope this helps to prevent others from having the same fate.

I’m updating my review as working with a new person from the real property team the past year has been a pleasant experience. He answers my emails in a timely fashion and is pleasant to talk to. He helped me work through an odd lease/​renting situation to make sure my roommate and I were comfortable with the terms and happy– frequently checking in to make sure things are OK. He’s made himself really available — offering me his direct number so I don’t have to jump through a telephone system to reach him which is really nice.
It seems as if their maintenance hotline has been fixed — although I’d still love to be able to put in a maintenance request online without having to call in but over the past year my maintenance requests have all been resolved in a timely fashion.
He really helped turn my negative experience into a positive one so I would recommend working with him!

I wonder if the owners that sign up with this company to manage their units have any idea that the company actually is costing them money rather than making it.
Prior to. and fol​low​ing​.my last review I have consistently called the office to complain and have yet to this day to receive a phone call back. I have sent emails and nothing. I can’t even get my property manager, Josie S. to call me back to check on the leaks pouring in my ceiling or for her to attempt to get them fixed! JOSIE IS THE ABSOLUTE WORST! Maybe if I keep putting it out there, than someone will actually call me and see what my problem is. OR MAYBE NOT.
ANYBODY, LISTENING?

I am not one to write reviews, good or bad, but this time I had to.
This is the first time I am looking into having my own place and as stressful as that is I found a place that I loved the only problem is the company managing the property. The agent showing the property was not knowledgeable at all! I could have done a better job than he did and because of that I called the office itself to see if I can get some more information. When I called the office I was put on hold right away which is understandable; but when I finally did speak to a person, in the middle of me explaining what information I was looking for she interrupted me and told me to hold. She did not allow me to finish explaining or even courteously asked to put me on hold, she just flat out said please hold and the annoying on hold questions to sell you to «management services» was put on.
From reading the reviews and having this experience BEFORE even starting the process to apply for the property DO NOT GO THROUGH THESE PEOPLE!!!
And whoever from the company wants to read this review and respond or even attempt to reach out to me PLEASE BE READY TO HAVE A BETTER EXPLANATION FOR THE HORRIBLE SERVICE YOU HAVE
I WOULDNT EVEN LEAVE 1 STAR IF Unilocal WOULDNT FORCE ME TO DO SO

3÷9÷15 to 4/14/15…This has by far been the worst property management company I’ve ever used! I have been with them for the past two years and have been displeased.

1) receiving any response via phone will never happen. Isn’t one phone call worth 1000 emails?
2) Their maintenance is extremely overpriced and their response time is poor.
3) They stated, I needed to provide market research when trying to renegotiate the agreement. Once I canceled, they called giving me exactly what I was asking for and $ 100 comp for 3 months’ rent. Thanks but no thanks!
4) After canceling, I’ve called 7 consecutive days trying to speak to someone about their process in regards to receiving my keys and closing out but still haven’t received response. If you want a company that does nothing for you but take your money then RPM is your best option. WORST COMPANY EVER, from an owner’s perspective.
4÷14÷15… I’ve decided to re-​post as another period of contacting RPM has gone by and I have still yet to receive a response from a decision maker (Shan). I keep speaking with a receptionist in which they state they sent an email, but I receive no response in regards to my questions. I will continue to post until this is resolved. I did state I will contact RPM franchise to notify them of this horrible representation.
4÷14÷15… Amazingly, I received response today stating «Please note that we have received your termination request letter and also that you declined our discounted offer to continue the service. Unfortunately we have to wait till the end of the current lease to forward all the necessary paperwork, keys and security deposit if any. We have completed the process now on our end and you will be receiving the pertinent information soon. Thank you for your patience and cooperation.»

I’ve waited a year since our lease with RPM ended so that I could cool off and write a fair review. We were renters, but my review is really aimed at condo owners who are thinking of having RPM manage their rental. Save yourself a lot of money and either manage your tenants yourself, maybe using an agency to find the tenants, or find another company.
We were scheduled to move into a RPM-​managed property on a Saturday morning. I drove by on Thursday night and noticed the owners (who were moving out for a year and renting to us through RPM) still had possessions up against the windows. This concerned me, as when we did our walk-​through, the place was pretty dirty but RPM had promised us it would be professionally cleaned prior to our move-​in. So I ring them the next day, and I can *hear* the hesitancy in the guy’s voice as he promises me «yes the owners will be out and it will have been professionally cleaned by 8 am tomorrow morning.» I said to him, «Philippe, I feel like there’s something you’re not telling me — are you sure there won’t be any problems tomorrow?» and he says «No problem, the place will be ready.»
Lo and behold, we rock up at 8 am the next day to collect the keys from a lock box, before heading to our storage unit to meet the movers, and the owners are frantically moving the last of their boxes out. The place clearly hasn’t been cleaned. We are shocked, but don’t have time to do anything other than say «we’ll be back in a few hours with our truck» and make some unanswered calls to RPM. A few hours later, we turn up at the condo with our moving guys and a van full of furniture, and do a walk-​through. I can’t begin to describe how filthy the place was. Kitchen had rotten food, and food stains all over shelves/​walls. Ceiling and walls of kitchen are covered in brown oil stains. A pair of underwear in the closet. Floor has not even be cursorily swept — dust, dirty, old toenail clippings at a glance. I could go on, you get the picture. Our moving guys said it was one of the worst they’d seen. They are moving guys! So eventually we manage to get onto someone at RPM, she comes out, admits it looks awful and says they can get a cleaner to come out later that night. The cleaner comes, works for about 6 hours straight and it’s still not habitable — she also said it was one of the dirtiest homes she’d seen. She’s a cleaner, you guys! So we have the movers put all the furniture in the centers of the rooms, and stay on our friend’s couch that night, and I cry a lot (this was after our wedding, moving in together for the first time — such a disappointment).
It took a long time to resolve this with RPM — for them to apologize (although they never apologized for lying to my face on the day before move-​in — if they’d just admitted then that they knew the house was still occupied and ergo would not be cleaned professionally in time for us to arrive next morning, this would have saved us a lot of heartache), to take one day’s rent off the lease (gee, how generous RPM) and for us to recover.
So yeah, they really let us down — but they also let the owner down. I mean, they should have done a walk-​through with them, noted how dirty it was and been real with the guy that he needed it professionally cleaned (I think he was hoping to save money and DIY, but ran out of time — RPM should never have told me it was going to be professionally cleaned, BTW, if what they really meant was ‘the owner will do it and we’ll hope it’s OK but we won’t actually go check for you’).
Over the course of our year as tenants, nothing ever broke in the condo which was great because when I was trying to talk to ANYONE human at RPM on move-​in day it took a really long time.
When it came time to move out, we cleaned our butts off and had it spotless. Every surface, tops of kitchen cabinets, every drawer etc — you know, clean to a professional standard. We called the owner ourself and asked if he wanted to do a walk-​through, he came out and we dealt with him directly. i.e. RPM had nothing to do with move-​in or move-​out, so I have no idea what the owner was paying them for throughout the year. This company clearly just don’t give a toss.

I’m writing this because I don’t know what else to do. I rented a condo with RPM and moved in last month (July) I have had NOTHING but problems ever since. Man, for a PROPERTY MANAGEMENT company, they really do not know how to manage their property.
We viewed the apartment and made sure things were on and working (because I read reviews that they wouldn’t let you have a second viewing of the place before signing the lease). We called to make sure that the place would be cleaned prior to moving in because the place was dusty not well kept while we were viewing, but had a LOT of potential once cleaned (and repainted) and we were reassured that the place would be «rent ready cleaned» or something. But some how I didn’t trust that they would. So we went in early (after getting the okay to repaint) to clean and paint the floors were dusty, the stove was oily, there were spider webs in the corners and on the ceilings and the bathroom and tub was just disgusting. Clearly they did not have this place cleaned and if they DID, they need a refund. That went unreported because there were bigger issues at hand.
Upon FIRST wallking in we noticed when we turned to the left a big empty spot… where there once was a washer/​dryer unit. Where did it go? Called them up. They don’t know, it must have been stolen. Let’s just say, from the third floor condo with no elevator… it’s not that easy if not done by professionals. So how, exactly, was this stolen? When we got here, all the doors were locked and windows closed. So either one of THEIR people misplaced this large appliance and «lost» it, or a professional mover came in with a key, stole ONE appliance and was kind enough to lock up after himself and not make a mess or steal any other appliances. Thank you, kind theif. The best part was that RPM tried to put the responsibility on us to call and make a police report. Um, excuse me? This wasn’t stolen from us while we were living here. It was gone when we arrived. Do YOUR job and get that report filed yourself instead of making it SO obvious that it’s Friday evening and you just want to leave and not have to deal with this. So we waited two weeks to get that replaced. fine, all is good and well on THAT end, but that wasn’t the only problem.
Half of our apartment, including the bathroom, was without electricity for about a week or so. It was only a week, but imagine having to clean the nasty bathroom by lamp light connected to an extension cord across the entire unit… not easy.
The display on the stove was knocked into the housing, which we were told upon viewing would be fixed before we moved in. It was not.
The disposal was not working, even though it should have been.
Somehow they believed that this unit did NOT come with a mailbox and key? So we never received one and had to coordinate to get the lock cut out of the mailbox so that we could have access to our mail.
…and NOW, our fridge is broken. Which we reported ONCE before, they made a ticket and four days later we had still heard NOTHING… so we tossed all our food, since it was the weekend and turned the fridge off waited an entire day then turned it back on, waiting for the best. It was cold enough so we closed that ticket, and the fridge was okay enough… for about one or two days… and slowly, but surely got warmer and warmer. We reported our broken fridge AGAIN last Thursday. They created another ticket and again, until I started calling constantly because God forbid they have good enough customer service to return a call and/​or follow up with ANYTHING on their own I found out that they sent it to one vendor who probably didn’t want to do the work… then they sent it to ANOTHER vendor (who was the man who came to fix our lights) He called and we set up an appointment for this past Thursday between 3 and 6. So one of us had to leave from work early to make this appointment… except…he didn’t show up and called to say he should be there around 8pm. Seriously wasted our time with that. He calls AGAIN to say he’ll come by Saturday, and would call Friday to confirm a time (Which he did not). It’s Saturday and he’s ignoring our calls. I am not about to sit at home and wait all day for this guy to decide if he wants to decide to show up…
So, here we are broken fridge, stove wasn’t fixed, disposal wasn’t fixed and our kitchen lights just don’t work despite us changing the bulbs (which they did not change before we moved in).
What good is a property management company when they refuse to do the managing part?
EDIT 8÷7÷14
The maintenance guy DID show up on Satruday. after trying to cancel per RPM instruction (which we refused to accept) Told us there was a freon leak for the fridge and that it should be easy to fix.
The kitchen light is STILL not working, and now he mentioned having to break the wall to fix it (pending RPM approval)…GREAT!
We DID, however, receive a new disposal which was nice and unexpected.

The office we have been dealing with is on LaSalle and Chicago. These guys are horrible. Do not rent an apartment from them at any cost. We should have known it when they tried to stiff our realtor on his commission.
First, my apartment wasn’t clean when I moved in. There were parts missing, knobs etc on built ins. They charge a $ 200 application fee when credit checks cost far less. We couldn’t get any response from them with any apartment trouble via email or phone. When we went to see them face to face they wouldn’t meet with us.
Meanwhile we set up auto payment. They still charged us a late fee and would not refund it even though we know Harris bank sent the check out 10 days before the end of the month. After posting this and complaining, the rescinded the late fee. We found out my bank did send them the check, but they screwed it up.
Instead of apologizing for their mess up, they said that they credited the fee this one time-​as if I have a hammer over my head.
When the window in my apartment cracked, instead of calling RPM Management, I took it into my own hands to figure out how to repair. I called the building. When the heat was messed up, I called the building not RPM. When the electric was messed up, I called the building not RPM. I knew if I called RPM, nothing would have been done.
Their corporate culture only values their business, not the customer. Impossible to talk to and get service from.
There is no doubt in my mind that they will find a way to keep our security deposit, even though they haven’t had to lift a finger and the apartment will look better when I leave than when I entered.
If I owned an apartment and was looking for a management company this would not be the one

I worked with Shan and he was very professional and honest. It’s hard to find honest and reasonable people. He was very patient in understanding my needs and went out of his way to accommodate me.

No no NO. We should’ve been suspicious when they told us it was policy to pick up keys at their office, refusing a walk through. Here are my issues, still unresolved nine days into our lease: a various assortment of items left in the garage and basement (a piano and bed included with a ton of other junk), broken shower stall with mold (hello, health dept?), oven handle broken off and oven malfunctioning, bathtub drain missing, home left very dirty, and now what appears to be sewage or some other grossness backing up into shower drain. Camping might be less rustic than this experience. I also now see why they required a cashiers check for security and first months rent. Furious with this situation.