Reside 707

I have been here since last summer. First and foremost, the people– front office and maintenance are attentive, and friendly. They get work orders done quickly, they maintain the property, remember you and keep you informed on the latest happenings. My old landlord had a complete disregard for tenants and this property/​Reside actually cares and takes action. The building is clean, the units are up to date and there are a lot of amenities.
There are apartments in the area that have the same price range but do not have any amenities so this place is a great value and a hidden gem. Gym is convenient, pool is there if you want to relax, there is a coffee bar, and its generally a quiet community. I don’t really know my neighbors too well just yet but the people have been nice I have run into at common areas. Some of the extra touches are nice too like the
to check how the laundry room wait is (my fav feature besides coinless machines). Lots of modern features here too like electronic locks and the entry system.
Delivery acceptance and distribution to the mail room is handy. Parking is good and if its full at first when you move in, its not a long wait to get an assigned spot. Dogs are allowed which was a must for me. The utility bills are ok because things like heat are included in the $ 50 utility package. The Comed bill is not high. The heat is included; baseboard radiators it would appear. Lastly the kitchen is great its spacious and has up to date appliances! I could keep going on because I love the place and hope to stay when my lease is up. Not sure why there are haters on the reviews because I have not experienced any problems at all. Thanks.

LOOK NO FURTHER! 707 W SHERIDAN ROAD IS THE ONE! I am SO sad to be moving, because I am completely in love with this apartment, building, neighborhood, and RESIDE management company.
Why The Apartment Unit rocks:
All units feature hardwood floors, fresh paint, stainless steel GE Energy Efficient appliances, electronic keyless entries, a refinished bathroom with gorgeous tiling and tub, and generous closet space! And that’s coming from a girl with LOTS of clothes and stuff. And the shower is the greatest! Hot water and great water pressure are GUARANTEED. My top floor unit faces south with views of the John Hancock, Willis Tower, and Trump! To the right you can even see Wrigley Field! Finally, the people in this building are all super nice and VERY NORMAL. Definitely no weirdos roaming the halls at all! What a relief. Always quiet and respectful, I’ve had exactly ZERO issues with them, and they’re always very nice when we pass each other in the halls. Culturally, everyone seems to typically fall in the 22 – 40 age range, and are «young professionals.» There are some couples in the building, but I think by and large its just a bunch of single, responsible, kind people. I’ve seen one kid.
Why The Building Rocks:
Community amenities include a controlled entry access, contemporary lobby and resident lounge, covered parking, fitness center, laundry facilities with NEW WASHER/​DRYERS that get the job done QUICK, valet dry cleaning service, ²⁴⁄₇ concierge services, and indoor heated pool! LOCATION-​wise, it’s IDEAL. You are a 7 minute walk to the Sheridan Red Line stop (close enough to be convenient, far enough that you don’t hear it), and right outside is the 80 (straight to blue line ohare), and the 135, 146, 148, and 151 Bus lines, which will get you virtually anywhere downtown.
*BONUS: The management offices are in the building! So anything you need, just run down there and the girls will help you. Also, they are all the sweetest people, I’m actually super bummed to leave them. Finding great management is near impossible. Reside, specifically Katrina, Lisa, and Monika, are simply the best. FINALLY: The maintenance staff is NOT MESSING AROUND. Any issues I’ve had (VERY minor issues, like my battery had to be replaced on my smoke alarm), they’re here IMMEDIATELY and are very quick and professional.
Why The Neighborhood Rocks:
707 Reside is a fully renovated, redesigned building situated in beautiful East Lakeview! Enjoy the convenience of city living with the lake and easy access to Lake Shore Drive just ONE BLOCK from your doorstep! Wrigley Field is a 10 minute walk and if you open your windows during baseball season, you can actually hear the game from your apartment. It’s seriously MAGICAL. Also, you have quick access to the Lake Front Trail for biking, running, walking, or rollerblading quickly anywhere in the city. Finally, THIS PLACE IS SAFE! With the 3^rd highest home values in the city and the 2^nd safest neighborhood with only .07% crime per capita, you cannot go wrong. This block is very residential and quiet, with bars/​nightlife/​restaurants/​activities just steps from your door!
HAVE PETS? NO PROBLEM!
This building allows all kitties and MOST dogs, with no weight limit! And while a lot of dog owners live here, I am not one of them, and have not heard ONE BARK from my apartment and I’ve been here since April. It’s an old building that’s been renovated so the walls are concrete and really make it so you don’t hear anything going on elsewhere.
PARKING:
I have a spot in the parking garage which is great, but these are pretty hard to get in the winter, but they open up come summer time. If there’s not one available when you move in, they’ll throw you on a wait list. It took about a month for one to open up for me. Some of the spots are tight, but there are plenty of SUVs in the garage and in the lot so I don’t think any of them are impossible for larger cars. My SUV fits perfectly fine.
For your guests, I have people over ALL the time and there’s always pay parking available in the evenings on Broadway (meter stops at 10pm, and its very cheap). RARELY does anyone need to go more than a block. As for free parking, it’s East Lakeview so it definitely gets tough at night, but there are some areas within 2 blocks or so which frequently open up during the day. You have to be strategic, but you can find it.
UTILITIES:
Reside Utility: $ 50/​mo includes Water, Trash, Sewer, Gas, Heat, A/​C
Cable/​Internet: You can do RCN or Comcast.
Electricity: ComEd bill ranges, but I’d say the average is $ 50 for my 1 bed. Right now however it’s only $ 30. Really depends how often you run the A/​C units or leave your lights on, but its never crazy. The hottest month was $ 80 and I had the AC running constantly.

I am less than thrilled about this place. This place is overall subpar. The attitude and service from management staff is below average at best. However I give two stars because the maintenance guys are usually attentive.
I am buying a condo that’s why I even moved in. I used to live in the south loop and saw that this place had a reasonable price for six months lease. Upon move in then I discovered that I was lied to about parking. Katrina said i have to get on a wait list for parking when I could clearly see there were more than several parking spots available. Ok whatever. Then on my move in day, she and Lisa not only was extremely cold towards my boyfriend, who asked for help and several other questions like if there were moving carts. The answer was obv no because it’s Reside. Alright then. I guess you are pretty under paid to deal with anyone. That’s not my fault though lol anyways I moved in and realized I made a huge mistake. My unit had a huge almost bubble like prop on the wood floor before I even laid my head on the first night and two of the lightbulbs in the kitchen already didn’t work. It honestly took me great strength not to get snippy when talking to anyone in the management office downstairs. Packages were left in the lobby when there’s a room for that. You had one job– putting packages in the package room. Are you going to pay for stolen packages that belong to the residents? Obviously no so how about do your job?
In December we then got an email about updating the key fobs otherwise residents run the risk of not being able to get into their own place. I travel A LOT for work and I have never seen anyone in the office when I am available, usually the weekend. Then I went out of town for Christmas, got another email saying we have to update the key fob by 28^th. Got to the office on the 28^th and guessed what, no one is there LOL. This place amuses me so much. I had to call just to get a response. Do you not realize people are out of town in December? Especially holidays? You are gone for that, which is more than reasonable but what makes you think it’s reasonable to ask people to go to the office by the date that’s right after the holiday? Especially if you are gone?! Lol you are funny.
Then today I got an email from Lisa asking for everyone’s understanding due to leaking etc etc. Wow. You have not EARNED anyone’s understanding. It sounds like you haven’t done your best to deal with leaking. Why isn’t anyone attending to this better? Why is shit in the lobby?! I am done. Lol you don’t deserve even one more cent of my money and I can’t wait to move out.
To Reside Management: you might want to think about ways to improve operation of your company. I don’t ever write long reviews but the operation here is just astonishingly bad. I am honestly surprised you are still in business, given the amount you charge and the service you provide to residents. I am a firm believer of you get what you pay for, and I honestly did not get what I paid for. You might also want to train and pay your employees better. They go a long way. At least make sure they understand the fact that just because they had a bad day doesn’t mean they could take it out on their customers. Lol. Business 101 for real.

The management and maintenance teams here at Reside 707 make it such a great apartment complex to live in. They go above and beyond to make sure that all of your needs are met and in a timely manner.

Yesterday September 21^st 2014,
I was verbally assaulted by Xan (Alexandra) the assistance manager and Katrina. I have asked for a clear expectation around when the washers and dryers would be fixed. Currently the unit on the second floor has mold on it and multiple tenants have complained about them not working. When I addressed this complaint along with the urine in the stairwells Xan began telling me that the put a work order in and they had no ETA. I asked if they were going to start paying laundry bills and she said no. Then she told me the Regional Manager Jerry told her to call the police if I came in to complain and during the conversation Xan referred to me as a FAG… She then repeated the word and Katrina would not admit or deny she said the word and said it was not in Xan character to use that word. They threatened also to terminated the lease when it has been paid on time.
Reside provided me a credit to my rent because of Katrina’s lack of professionalism when I complained about her to corporate a few months back.
I have never felt more uncomfortable in my own home. I have tried to reach corporate yet no response. Xan denied any of the tenants including my mother asked about the washing machines and the ETA on fixing them and the complaints about the urine in the stairwells. She lied about this and then tried to cover up that she said the word FAG in the office even though Katrina and two of the maintenance men were standing there.
I have been nothing but respectful and even congratulated Xan when she was promoted to assistant manager and Derek was the property manager. I have also spoken with Shelia from the morse property and she understood my concerns when Katrina originally was disrespectful and the credits were given because of Katrina’s behavior.
To sum it up the staff and 707 Reside are bullies and they will not only disrespect you but in my personal experience they will use derogatory terms and create a home environment that feels unsafe and not what I thought the company stood for. If this is living redefined then I would tell people to stay away and Xan and Katrina will lie and use slurs to describe their tenants. I now fear that Xan will make it her personal mission to bully my family, my guest and me because of her derogatory slurs and that corporate will do nothing about this woman. I am now waiting around all weekend fearing that Xan has lied to corporate about her behavior and is going to try and do something to my family because of her bullying tactics. I am suppose to finally get to talk to the regional and someone at corporate tomorrow.

Reside Living has a good racket. They buy old, crappy buildings, put nice looking, yet cheap, finishes over everything (to hide the crappiness) and then list them on an attractive website that is honestly the best thing about the company. They must be doing something right because they’ve at least doubled their properties in my three years with them, but their buildings and apartments are not nearly as chic as the website makes them out to be. As I said, I lived there for three years so my experience was not completely terrible: the apartment layout was great, the maintenance staff was always prompt and my last property manager, Derek, made a positive impact and provided some much-​needed stability after a string of seemingly transient property managers.
Despite the sense of community Reside tries to portray, I always felt like I was just a teat from which Reside was trying to squeeze all the milk. There was a pretty substantial rent increase every year and they even implemented a utility program on top of a rent increase to make residents pay for gas and water, which were both free upon my moving in. I can understand having to pay for gas, but I’ve never ever heard of a landlord in Chicago making its tenants pay for water. This isn’t Arizona. Reside spun this as a conservation effort, but that is beyond laughable. «Oooooh, it’s conservation! Good golly gosh, I thought it was about money. Silly me!» The best part about this is that the apartments didn’t even have individual meters so Reside implemented a shared utility program, called RUBS, that calculates your bill based on apartment size and occupancy. That doesn’t sit right with me and programs like RUBS are illegal in a number of states, but not good ol’ Illinois. This is especially rich since we had no way of regulating our flow of heat in the winter.
Here’s a list of the problems I had at Reside 707:
— After signing our lease I did a walk through of the newly finished apartment. I noticed a huge bubble in the dining room’s wood floor and was told there was nothing that could be done. Reside said that’s just what happens when there’s an uneven subfloor, which is complete BS. Two years later, they installed these hideous strips in several places to keep the floor down because floors were coming up in other apartments. Thank you, cheap and lazy contractors.
— Giant cockroach came out of a bath drain within two weeks of our moving in. I never saw another in the apartment, but saw some from time to time in common areas.
— A rat that came into the apartment via a hole behind the stove. I lived on the third floor and had a goddamned rat. Reside shrugged it off and fixed the problem by duct taping the hole. That’s right. DUCT TAPING THE HOLE. I wonder if Reside tried to make Mr. Rat pay his share of utilities…
— Not an even wall in the whole place. Because of this, almost every closet door would come off its track and there was nothing that could be done to fix it.
— Ancient air conditioners. If you really want to conserve, Reside, you can start by replacing those. But that would require YOU to invest instead of your tenants so that’s not happening.
— Only way to control heat in winter is by opening/​closing windows. The baseboard heaters were falling apart and none of the the flaps to supposedly regulate the flow of hot air worked. See above note.
— Giant compressor on the 1^st floor that shakes the entire building and could easily be heard/​felt in my 3^rd floor apartment. Above note applies here as well.
— Building security is nil. The lobby is somewhat secure, but the parking garage door is left open on a regular basis as is the door from the garage into the building.
After reading what I just wrote, I should be giving Reside one star, but I’m giving two because I was dumb enough to stay for three years. I hate moving and liked the location and layout of the apartment, but the quality of the apartment, the lack of value I felt living there and how little Reside actually cared about my business motivated me to seek greener pastures. Don’t be fooled by the website folks, or you’ll be paying a lot of money for the same subpar experience.

I’ve lived in a lot of places in Lakeview, and this place is by far my favorite. Surprised by some of the other commenters’ bad experiences, as mine have been so overwhelmingly positive.
It’s a great value for the price. The management staff is helpful and SUPER friendly, and maintenance arrives almost immediately when we have a problem — and has been ridiculously accommodating. (We were able to move in a little early, e.g., especially helpful because I was ~7 months pregnant at the time and couldn’t help as much as I normally would.) I feel like we’re actually living in a community instead of just an apartment building, I know my neighbors, people smile at each other on the elevator!!! Living here has been an absolute pleasure.

I lived on Reside on Belmont for one year, after which, I was 100% ready to move out. I have lived in several different apartments in Chicago, so I believe I have reasonable expectations regarding landlords. The staff at Reside on 707 failed consistently, and in many different ways. While I lived in a different building, Reside on 707 directly managed my property.
1. They lied about parking, before I even moved in to the new place. When I toured the place with Katrina, I specifically asked to see the parking lot, explaining I have a car and would need a space (being in crowded Lakeview). After signing the lease, which mentions my owning a car, and signing documentation for a car space, however, I was informed there was no car spot for me. I had to find street parking for several weeks.
2. Katrina sent an unprofessional email selling personal furniture items to everyone in the apartment. A group solicitation to 40 strangers listing everyone’s personal email is a total violation of professional etiquette.
3. I heard from several people they were lied to about the building using pet safe salt on the sidewalk during the winter. A building that claims to be ‘pet safe’ should feel obligated to make sure pets can walk on the property outside, and shouldn’t put up fences to prohibit pets from going out on the lawn in front of the building.
4. The management was very bad about communicating general building issues and maintenance. For example, there were few updates regarding the pouring of a concrete curtain in front of the driveway. As a separate issue, there were Comcast ladders blocking my car in the parking lot all the time.
5. Incessant apartment tours. Sometimes 2 or 3 in a week. They gave the requisite amount of notice, but there is really very little justification for such a constant intrusion. Again, I haven’t experienced this with other management companies.
6. The absurd little plastic keys they gave me broke off in the lock. When I said my key was broken in the lock, the maintenance man came up to my apartment at 11pm and said he needed to report a lockout. (and would charge me). Luckily able to fight them on this one.
7. CONSTANT clerical errors. Wrong slips of paper constantly sliding under my door, errors highlighted in yellow, misinformation in emails, general incompetence. Honestly I could dig out 10 emails in my inbox right now with corrections they sent. They routinely lose paperwork. They really were totally helpless from the get go.
8. In general the property management staff (mainly Katrina and Xan) displayed an unhelpful and unprofessional demeanor. Again, this wasn’t just towards me. I spoke to several other residents who had similar experiences with them.

Never actually lived in a Reside building. But, I called them several times looking to rent from them. Left several messages, never a response back. Emailed them, no response.

I moved into this unit in June of 2013 and have had an extremely positive experience with the staff and building. The Grand Unit is nice, because unlike traditionally studios the barrier makes your apartment feel like it has separate rooms.
For my job, I have had to relocate to the Indianapolis area and needed assistance with letting movers into my unit, etc and the staff has been very helpful in easing my transition.
I would highly recommend this community to anyone living in the Lakeview area. Derek and his team truly helped to make this a positive experience for me.

My experience with Reside: I lived happily and carefree in a building in Wicker Park. The owner decided to sell the building. Reside has me sign one of their leases. 2 months in to the lease they «exercise their right» to kick me and other tenants out to «renovate». So yes, Reside has gotten 1 star from me given my experience with them.
Tip: If Reside purchases your building then count on some stupid shit happening.

Yay we finally moved out! The one nice thing Reside has done for me (which warrants the single star they get) is offer to waive my cleaning fees to move out a few days early. How nice of them, how considerate! Oh, wait… they need me out because they told the new residents they could move in on 5 – 31 (the last day of my lease), so now they have to cover their ass. I feel bad for these people. Reside 707 is turning around 13 apartments in 5 days, I’m sure it’s goin to be a meticulous cleaning job. Staying true to their pathetic form, they double booked the elevator for moves. To be fair, there are 8 people moving this weekend… smart people.

Having lived in the loop and Streeterville, I knew I wanted something that had more of a neighborhood feel. Away from a lot of people, convenient location to the buses and red line, and walking distance to Walgreens, grocery stores, restaurants, and even a great little dinner down the street. Living at Reside was probably the happiest apartment living experience I have had, and I have been living in apartments since 2004!
The units are updated and look great. There is a lot of space (the only thing lacking was a storage locker), a lot of light that comes in, not very noise and dog friendly. The management was really friendly and always responded to emails and requests right away. I never really took the opportunity to use the conceirge service, but that is a great feature that is available to people that would like assistance for other personal matters.
All in all, I couldn’t say enough great things about living here. If you are looking for a place that makes you feel like being at home, have friendly neighbors, and you value your sleep at night, this place is for you! I wouldn’t be moving out but my boyfriend and I are looking to find a 2 bedroom so we couldn’t renew my lease (Which I have had for 2 years now). We already inquired if 707 had a 2 bedroom available but unfortunately they didnt. Otherwise, we would be there for yet another year!
Highly recommend this place. Hardwood floors, big kitchens (if you love to cook), separate dining room area, 2 big closets in the bathroom, medicine cabint in the bathroom, washers/​dryers on every floor, a fitness room, pool, and parking! This place has it all!

I was sad to read some previously authored reviews of Reside 707, because of how happy I was while living there for 2+ years. As a newbie to Chicago, I landed at Reside 707 by chance, and from the moment I walked in, Alexandria in the front office made me feel right at home. For the time I lived there, the building was kept impeccably clean by the maintenance trio of Jose, Ramero and Ovi. When I called to have something fixed, it was done that day and a call was placed by the front office staff on the following day to be sure the maintenance was done to my liking. If it was after-​hours, Jose, who was on-​site, would personally be by to help.
Above the stellar staff, the facilities are well-​maintained and in my opinion, worth the price of admission. The gym was always clean as was the indoor pool. The laundry was steps away from my front door, but for the extreme lazy days, you can log-​on and check to see what machine is available or in use prior to walking to the laundry room.
When I decided to leave, the staff including Spencer Mule and Jacqueline Cheatham always made themselves available to answer my questions, including questions about sub-​leasing.
Above the proximity to great restaurants, the safety of the building with electronic keys, access to multiple buses and the Red Line, the reason I stayed at Reside 707 for 2+ years was the staff and how they always made me feel right at home. I would recommend the Reside Living buildings – particularly if you are new in town, but to anyone looking for a place to call home.

Well-​maintained, well-​built elevator building, with great updates — hardwood/​bamboo flooring, wood blinds, ample storage in kitchen cabinets and several large closets, neutral carpet in bedrooms.
I really enjoy living here… building is very secure (buzzer/​key fob entry and deadbolts on unit doors), staff is extremely helpful, professional and friendly, maintenance staff are the same — issues fixed quickly and correctly.
I am impressed with the response to Chicago’s first measurable snowfall… sidewalks and entryway cleared and salted, muddy boot-​printed hallway floors cleaned and sanitized as of 2 mornings later.
Price is reasonable for all the amenities offered, side of 1-​beds is larger than most at same price point, and the covered parking option (there is uncovered, as well) is fantastic.
Updated, modern lobby /​lounge area, K-​Cup brewer with coffee to purchase & self brew for less than $ 1 for a large cup, or use your own K-​cup.
In-​building workout facility has treadmills, elliptical, recumbent bike, weights, and building has indoor pool, neither of which are ever crowded.
A favorite feature of mine are the laundry facilities:
2 rooms on both 2^nd and 3^rd floors, which online laundry view system, which lets you see what machines are available, and how much time is left on washer or dryer!
Building is near several bus stops to Loop, downtown areas, (including train stations) and areas North. Several block walk to Sheridan Red Line stop.
Lakeview neighborhood offers many great shops, restaurants, and grocery stores (Jewel, Whole Foods, Target, Walmart Express, Treasure Island, Starbucks on the corner!) within walking distance.
Just a few blocks from Lake Shore Drive, for easy access to areas North and South of City.

Absolutely terrible customer service. I’ve called an employee every other day for the past 2+ weeks and left 3 voicemails and have heard NOTHING back from these people. I then called today to speak with someone else and explained to her that I had been calling someone in the corporate office and had no luck getting through. The woman asked if I wanted to be transferred to that same woman’s voicemail and I explained no I would like to speak to someone else that can help me because I had no help previously. The woman then hung up on me!!! At this point I have no other option other than to contact my lawyer. Also, their receptionist at the corporate office hasn’t answered the phone in days so don’t bank on talking to someone immediately.