Reside On Clarendon

Too many loud barking dogs and inconsiderate neighbors. I’m glad that assistant manager that was here when I moved in is gone. The maintenance crew is pretty good and the doormen are always cordial and professional.

I’ve read some of the reviews for this property and realize that a lot of them were written during the transition/​renovation process. I’ve lived through this in a previous building and know it’s not fun. BUT as a resident at 4157 currently I would like to put in my two-​cents. I have been a tenant for two years and have been quite pleased. The building and apartments are kept at a high level of maintenance as far as conditions, repairs and cleanliness; I’m never disappointed.
The office staff have always been friendly and helpful. Most recently, Mark, the property manger went above and beyond my expectations by negotiating with the corporate office. I wanted to transfer within the building and there was an obstacle that needed ironing out (no, not going into specifics). Well, it got worked out and I made my move within the building.
I know some people looking for apartments may be opposed to corporate owned properties, but the Reside staff help that business feel dissipate.

I’m about to move out after 2 years of living at Reside on Clarendon. Things have definitely gotten better since I moved in. They fixed the elevators and quickly repair it when they need fixing. After numerous complaints, they no longer have workers parking in my assigned parking spot. The construction has diminished after months and months of disturbing drilling. The building is in good shape and the maintenance crew is exceptionally helpful. I have about a 475 square foot apartment (the average size for Reside on Clarendon apartments) and I pay significantly high rent (over $ 1000). On top of the high rent, laundry is also very expensive ($ 1.65 to wash and $ 1.50 to dry). Please note, there is a charge for almost every single amenity outside of what’s in your apartment (except for the workout room). Lastly, and must be noted. I needed to add three months to my final lease because I’m moving out-​of-​state and they tacked on a $ 150 per month charge to have a short term lease and then increased my rent to «market value» ($ 1110) for the additional three months.

I’ve lived at Reside on Clarendon for the past two years and have overall had a really great experience. Now, I’m moving to Wisconsin for law school and am sad to leave my building and nervous about dealing with other property management companies. In Chicago, I’ve lived in 4 different buildings under four different property management groups and Reside has been by far the best.
Pros: They take really good care of their buildings. The common areas area always clean and smell nice. They fix things right away when they can. They also go the extra mile with building ameneties. For example, all the common areas have big, new flat screen TVs with cable. The Fitness center is modern. On our small rooftop deck they not only provide a common grill but small herb planters too… that’s just nice. My building also has free wifi which actually worked pretty well (and no, that’s not included in your rent — if you actually read your utility bill). Also they give out treats to every resident on holidays. and they’re pretty yummy! Small things like that make a big difference to me.
Their maintenance crew is great. They respond right away and are friendly.
Their building is really dog friendly but still very clean.
I’ve also had a good experience working with their assistant property manager (I wish I could say the same for their main property manager but I learned not to go to him with questions). I’ve worked with Jessica and she’s always been really responsive and super friendly/​personable. Way above and beyond what you expect from property managers.
Reside fosters a neighborly atmosphere in the building by hosting holiday parties and social gatherings. I’ve never known any of my neighbors in the past and at Reside I know several of the people who live on my floor by name. I think this makes a difference because my immediate neighbors seem like they might be more considerate because we know each other.
Also, Reside sends out annual surveys to make sure their residents are satisfied and I’ve seen them put at least one recommendation into place.
Cons: It’s a property management company so there are a lot of fees involved and they’re less flexible with changing/​adjusting/​breaking your lease. I’ve never had a property management company that wasn’t like that. If you don’t want to deal with that aspect, rent from a private owner. At least Reside has their policies laid out.
I’d also like to address another review that was written — how much can one whine about changing a lightbulb? And a lot of Chicago buildings have you pay community utility fees and it actually isn’t as bad as paying for water/​sewage/​trash/​gas on your own (which I have done). 1. it’s not more $ and 2. it’s way more convenient.
No apartment is perfect; that’s one reason why people own homes. Considering how awful/​shady some property management companies can be, I think Reside deserves recognition for at least trying to care about theier properties and residents.

I will not be resigning my lease with Reside next year. The office manager is incompetent and unhelpful. I had multiple questions after I first moved in and his answers never made sense. The assistant manager is way more helpful than he is so I often sought her out before him. One example: the office manager put my e-​mail address in the system wrong, so I was not receiving e-​mails to pay my utilities bill for the building. After a few months went by I asked the assistant manager about this and she realized the office manager’s mistake. He also spelled my name wrong on my lease (my name is not a difficult name).
The building itself is nice. I have no issue with my actual apartment. All of my frustrations are with the management company and their policies. One headache was when a light bulb went out on the light fixture in my kitchen. This happened twice before (after me living here or a few months) and when I put in a service request, someone from the maintenance team came the next day and took are of it. When this happened a third time, I put in a service request and was answered with an e-​mail from the office manager informing me that I would first need to purchase a light bulb and then I could have someone come instal the light bulb for me. I was dumbfounded by this: 1) the light bulb isn’t the issue, there is clearly something wrong with the fixture if the same bulb has burnt out 3 times in less than 3 months, 2) the issue had been addressed twice beforehand without me having to go buy a light bulb, 3) why am I even responsible for buying a light bulb in the first place? I’m renting an apartment, I don’t own it. In my experience with maintenance issues, the management company takes care of it. That is the whole point of renting. When i asked the office manager about this he responded with an e-​mail that made no sense: basically that I am responsible for the wear and tear of the apartment. So, if you move into a Reside apartment and a light bulb goes out the first week you live there, you are responsible for it. Makes no sense, but that is their logic.
There are other things that they tack on too-​a lot of hidden fees or fees that come up without warning. At first I didn’t think the whole paying community utilities was a big deal, but as I’ve lived here, forking out an extra $ 30 each month to them makes no sense to me. I’m unclear as to where my rent money goes each month (especially since they expect you to pay for things like light bulbs) so to pay more on top of that for utilities is irritating. A few months after I moved in wireless internet was installed, but it doesn’t work in my apartment. So I’m paying for that in my utilities bill (I’m assuming) plus RCN for my own internet (this was also something the office manager was completely unhelpful with). I dropped my keys once in the service elevator on the basement level, so they were literally a few feet below me. A maintenance guy came and within five minutes my keys were back in my hand but he informed me that they were going to charge me $ 75 for locking myself out. Ridiculous. It costs $ 75 if you want to get an extra set of keys for yourself-​and even then, they only allow one set of keys per name on lease, so if you are the only person on your lease, you only get one set of keys. (Then when you lock yourself out you are screwed and have to pay $ 75…) Point is: they find a way to ding you one way or the other.
Most recently, the office manager and assistant manager have moved their office to a different location. This upsets me because I moved into this location partially because they were right there. I’ve lived somewhere with the manager on the first floor and in a place with the management company elsewhere; I prefer to have them right there. It was a deciding factor. Now they aren’t here anymore and it was without warning. With that, they are also not here to accept packages which was a perk that was also a deciding factor in me moving to this location. Very irritating.
Like I said, I won’t be resigning at this location and I do not recommend Reside Living as a management company.

i no longer reside at reside on clarendon.
passenger elevator out for an entire year. continual promises that it will be fixes «shortly».
different «policies» depending on which staff you talk to.
seldom a call back when you leave a message with the office.
condescending and rude attitude from mark the manager.
only to name a few things i do not miss. (maintenance staff, however, was always wonderful!)
and the kicker?
i lived in this building for over 15 years. when i was returning my keys after i had moved out, mark the manager spoke to me as if he had NO IDEA who i was.
i’m glad to be gone.

I have loved living here. Everyone who is on staff is incredibly accommodating whenever you need anything, and they are very quick and thorough when something needs to be fixed. There was a lot of construction going on when I first moved in, but that’s pretty much done with now. I Love the rooftop, the beautiful lobby with a keurig maker and tv while you lounge. It’s all been good here!

Reside on Clarendon is a wonderful place to live. I have a dog and when I moved to Chicago that was definitely something that made finding a place difficult. Reside on Clarendon is welcoming of dogs and is actually an extremely dog friendly building, especially with a dog park just down the street. The location is great, 1 block from the lake, a coffee shop, food mart and pizzeria all right next door, and so many other great amenitites. The staff is great and they work really hard to make sure that you enjoy where you live. I would recommend Reside on Clarendon to any of my friends.

First, I must say that I thoroughly impressed with the staff and the building. Honestly, I believe that they genuinely care about their residents, at least, it seems like they have for me…
Hi, my name is Erik. I have been living here for almost four months; moving right when they were repairing the passenger elevator, and, to be honest it was a bit annoying. Definitely made my move quite difficult. But, I have lived in far worse places than here, that’s for sure!
Most people would compare how much they spend to livability, and in many ways, that’s how it should be. But, from residents that I have talked with, they would concur that the building has made GREAT strides in the past year. Positively speaking, of course!
The building, as a whole, is presentable; cleaned and smells… well, smells like a place that’s clean and tidy! Management, and maintenance have always been courteous, and on time, when promised. With a check-​up email and phone call to make sure everything is working properly.
I come from a family that believes hard-​work should NEVER go unnoticed. And hard work,(as I strive/​aspire to do) is shown through attention-​to-​detail, and checking-​up. But, this is all my opinion, of course.
Good Work!

First it was the delay in the rooftop deck that was promised when I was first looking at the apartment. After I moved in, they decided to begin year long tuck point work. Once that was completed they decided to completely gut the main entrance. Meanwhile they have been renovating apartments one by one for 4 years now. Now, the passenger elevator hasn’t worked in well over 6 months. Now they decide to install a new elevator because they realized this one was crap. Luckily, they are repairing for now and installing a new one next year, so I won’t have to deal with it being out again. To make matters worse, they decide to take the trash out when everyone is trying to get to work.
Now both elevators are out of commission, movers are using the only stairs to move a couch and it is stuck. I am stuck in my apartment and now the water is out again. What a horrible place to Reside.