Rightsize Facility Performance

Top notch company, easy to work with, they know their stuff, fun showroom, always available when something is needed. I would highly recommend them.

Nice items but overpriced for used furniture. Long wait time just to get a sales rep. Even then, poor service and felt like i was getting pushed out.

If you are budget-​oriented and looking for a good quality office furniture store, this place is a dream. We went here while refurnishing our home office, and couldn’t be happier with the items we bought (bookshelves, desk, ergonomic chair, etc.). Their prices are very reasonable and everything was in great condition. Give stars.

This is one of the worst companies I have ever done business with, and regret having ever selecting them.
I purchased nearly $ 40,000 worth of cubicles, benching stations, and chairs from Rightsize. While the sales process was relatively smooth, everything else was absolutely horrible.
They missed my installation date by several weeks (as of this writing), which caused me to pay extend my existing lease since I had no where for my office to sit. They did not communicate about any of the delays, nor bring up any issues proactively. In fact, it was like pulling teeth to even get anyone to call me back. Good luck getting anyone via phone or email if the hours aren’t 11am to 3pm Monday thru Thursday. And within those hours, expect voicemail or excuses about internal meetings. Forget about them returning a call, you’ll wait days (if you are lucky). If you do get to speak with someone, they’ll tell you how nothing is their fault, they will blame UPS or another client, or whatever else they can.
Of the stuff that they did deliver, it was wrong. The cubicles were not configured as per our drawings, and we received different (cheaper) materials than what we ordered.
I’ve left several messages to the president of Rightsize asking for help, and no one has called back. Thank god I only put down 50%, because they are still not done the project and I don’t think they ever will be.

Pros: polite staff. Cons: everything else. I came here in April to look at ergonomic chairs. The saleswoman told me a story about how they stand by their products, and I decided to buy a used chair from them — which turned out to be an expensive mistake. The back support and reclining mechanisms began malfunctioning after a few hours of use. I contacted the chair’s manufacturer, but they said the chair had an invalid serial number (counterfeit product?), so the chair was not covered by warranty and not eligible for replacement parts (which cost almost as much as a new chair). I then tried to return the chair to Rightsize Facility Performance, but they required me to track down and talk to the original saleswoman, which took days of playing phone tag. I returned the chair in early May and got a receipt, but it’s been over a month, and the refund hasn’t appeared in my account yet.
Also, they claim that they steam-​clean the chairs, but when I brought home my chair, there was still a great deal of dirt embedded in the fabric.
Shopping here isn’t worth the hassle. And the prices here are much higher than other used furniture stores or Craigslist.

I was searching for a new office chair and felt absolutely lost. I perused Office Max, but didn’t feel the selection was quite there. I hit up Relax the Back, but couldn’t bring myself to drop $ 2K on a chair. Luckily a Unilocal search for places to buy office chairs in Chicago yielded the recommendation to check out
. Honestly, I almost overlooked this recommendation, but I’m so glad I came back to it! I stopped in after work today and was amazed at the selection of really nice office chairs! I came away with a pre-​owned Steelcase Leap chair in leather for ~$ 400! HUGE. I’m so pleased with how easy this was and the prices were much more palatable than buying brand new! I highly recommend checking this place out if you’re looking to get your hands on a high-​end chair without breaking the bank!

I wanted a Steelcase Leap chair for my home office, but they retail for $ 800+ new. Rightsize (AKA Office Furniture Center) had a bunch of used v2 Leaps in stock for $ 350. I saw their Unilocal deal and contacted them about it, and received a prompt response from a salesperson with a code to use during online checkout. The warehouse was easy to find and had convenient parking, and as soon as I showed up on a Saturday morning they wheeled my chair out to the entrance immediately. The chair is in great shape, only gently used, and quite a bargain for a high-​ticket item that I was dreading having to purchase new.
I’m dinging them a star because they initially billed me for the incorrect amount, but a few emails to customer service fixed that. All in all, a nearly flawless transaction. I’m incredibly impressed that they responded so promptly and courteously even though I only bought one item. Their warehouse is absolutely HUGE and they seem to do a high volume of business through it. I’ll definitely be back for future pieces to round out my home office.

Bought a used Steelcase Criterion for $ 99. Looks brand new. In case you’re not familiar, that chair retails new for $ 879. They had hundreds of options; I saw more than a dozen different used Aerons in the $ 300-​$ 450 range. I was just buying one chair, and they were as sweet and helpful as if I had been outfitting a tech start-​up. I didn’t need an appointment — just showed up on a Saturday, when their hours are 9 – 3. Absolutely worth the drive through a super sketchy neighborhood.

I used Rightsize to furnish our 6,000 sq ft office space a couple of years ago. They were among 3 vendors that I looked into and I picked Rightsize because they were well priced. Everything went smoothly in the beginning but the transaction went downhill fast. Without going into too much detail, here is a list of things that went wrong.
1) Guest Chairs were supposed to have leather seats and we got a fabric seat so we had to return those.
2) We were told that the bench seating we ordered would not come until 6 weeks past our office opening; they offered to supply us some temporary chairs in the mean time. (When we ordered this, we were told it would be in on time.) When they sent us pictures of the chairs, they were a group cheap plastic chairs, all different colors and styles. We canceled our order for the bench seating and we found a local custom upholstery shop that could build it in 2 weeks with the exact same fabric and for slightly less $$.
3) The owner or President of the company called my interior designer and told her that I had said she was unpleasant to work with. Not only was that a complete lie because I had never spoken with anyone else except my rep, but my interior designer was the only person who helped me get through this transaction.
4) Rightsize eventually started calling me everyday demanding payment for the balance of my invoice, even though I hadn’t received all of the products and they hadn’t come in to fix my punch list of items that needed to be addressed (missing rails for file cabinets, the guest chairs with the wrong fabric, etc).
This was 2 years ago, so hopefully they have improved their service since then, however I will avoid them at all costs.

This place is simply amazing. They’ve got something like nearly 100,000 square feet of showroom space dedicated to office furniture including chairs, desks, storage units, vertical wardrobes — you name it. Best of all, their online inventory is virtually real-​time, so you can do a preliminary search for what you need and visit the showroom and ensure that it works.
I was on the hunt for a very specific storage item for a home office that I found quickly and easily via their website. I went to the warehouse and was shown some alternatives, made my selection and was able to bring it home that day.
I was shopping for one or two items — not a designer with a $ 20K budget. I was still given terrific personalized attention by Jessica. In fact everyone I encountered there was helpful and very eager to help.
I’d recommend Rightsize highly for home office or select home furnishings. And the prices can’t be beat. Candidly, I paid almost IKEA prices for an incredible, built like a tank, used (looks new) piece that easily would have cost 6 times what I paid new. Herman Miller, Knoll, HON, they carry amazing brands. Huge thumbs up!

I bought a chair through their online ordering process – I gave them my credit card info and scheduled a delivery date. This resulted in me having to answer several calls from them, FAX all this info to them, give them my credit card number over the phone, etc. The price I checked out with online got increased (tax and delivery) and I was told the day I wanted delivery (Sat.) was not a day they ever delivered on.
Basically, they made a lot of it okay and did deliver my chair (an hour after they said they would), but the online ordering process is EXTREMELY misleading. You’re not really ordering at all!